EXECUTIVE PROFILE

• 14 years of professional experience in IT Program and Project Management. More than 8 years experience in managing projects using Waterfall methodology and 4 years running Agile.
• Strong leadership and change management experience in providing enterprise-level program roadmaps, product delivery, managing client relationships, process improvement, PMO best practices, training and mentoring.
• Over 8 years experience in the health care industry with knowledge of HIPAA and regulatory provisions.
• Successful in leading/implementing several high-profile, multimillion dollar programs and projects.
• Proven experience in all phases of project life-cycle development using Waterfall and Agile methodology.
• Managed program and projects that spans various technology, process improvements, business process re-modeling and implementing change through strategic initiatives.
• A highly accomplished organizational leader and team-builder with project leadership experience offering creative problem-solving analysis to improve organizational processes to exceed business goals and customer expectations.
• Recognized for strong leadership, high client satisfaction and quality delivery of projects.

SKILL SUMMARY

PROFESSIONAL EXPERIENCE

Confidential

• Confidential is a leading provider of medical assessment and medical management for patients interacting with life and health insurance companies.

IT Senior Project Manager

Role: Program Manager

• Managed and implemented IT software development programs for new service launches, in an agile environment, that supported Healthcare Affordable Care Act for both Retail and Medicaid lines of business.
• Accomplishments
• Led revenue generating program components to implementation for initial open enrollment Retail and Medicaid several health plans on-boarding to manage insurance carriers' risk arising from member health conditions.
• Sustain revenue from program components for care activation of Retail members several clients , designed to assist members to activate care and maintain health.
• Led program components in steady state to maintain return on investment for both Retail and Medicaid lines of business.
• Led revenue generating project to enable sales force with custom application to view and schedule examiner availabilities to complete medical records.
• Highlights
• Created high level program roadmap identifying primary tracks of work across all functional areas outlining project pacing for incremental project benefits.
• Built, developed and helped grow business relationship that is vital for the success of the program.
• Communicated overall vision to stakeholders along with metric visibility related to program ROI and delivery.
• Fostered continuous improvement by evaluating program progress and results against metrics.
• Responsible for risk management and conflict resolution, identified risks to program success and created mitigation plans.
• Coached, mentored, motivated, supervised project team members comprising of 15-30 team members, and empower them to take positive action and accountability for their assigned work.
• Worked in fast paced environment and assisted in many initiatives across the organization.

Confidential

• A leading health care company offering full range of products and services including group and individual health insurance, Medicare and Medicaid programs, and coverage for specialty services such as workers' compensation.

IT Project Manager

Role: Project Manager

• Managed and implemented IT software development projects that supported and interfaced Customer Service, and proprietary systems. Focus was on customer service, requirements gathering, project planning, scheduling, coordinating, tracking, monitoring, evaluating and directing project activities through the lifecycle including requirements, design, development, testing, deployment and closure.

Accomplishments

• Led cost savings programs to gain efficiencies in provider network search by creating a custom application that allowed for provider eligibility within client network participation.
• Gained efficiencies in building centralized application to manage network and non-network products and their definitions with ability to maintain parent child hierarchies.
• Reduced operating costs by eliminating redundant applications and upgrading IT infrastructure.
• Increased speed and efficiency with an upgrade of a system that manages external providers to view their client eligibility list.
• Designed and developed a financial tool to manage and monitor project financials for the various tracks with varying granularity in identifying actual costs by employee, by SDLC phase and by department, with ability to calculate the estimate at completion.

Highlights

• As a Tier 1 program manager responsible for managing four tracks for the D136 Client Provider Network Phase 2 program. Each track being independent of the other comprising of 15 50 team members.
• As a Tier 2 project manager responsible for managing phase 1 of the C136 Client Provider Network project comprising several systems such as Client Plan Repository including 20 downstream systems , Product Definition and Payor Data Distribution.
• Facilitated workshops and provided status meetings to all levels of stakeholders Workgroup, Sr. Management and Steering Group.
• Managed risks and issues with recommendations to mitigate, accept or transfer the risk.
• Managed project financials with budgeting and forecasting abilities and calculate estimate at completion.

Confidential

• Confidential is world's largest package Delivery Company and leading Confidential provider of specialized transportation and logistics services. UPS manages flow of information, goods and funds in more than 200 countries.

IT Specialist Consultant

• Designed the Confidential Goods Tracking system for the Air department to enable tracking of all hazardous goods, claims, follow ups and precautionary measures taken to ensure safety. Designed validation checks and several MIS reports to estimate and process claims. This application resulted in significant savings to the company by limiting risks through consignor claims from shipping hazardous goods.
• Designed and developed a single sign on application for users to log in from enterprise system to the Portal using Clear Trust technology. This improved user experience to seamlessly navigate across various application platforms with single ID.
• Built a module manager tool to track user requests for service and incident management. This resulted in efficiencies in company's time and resources from manual work to automatic assignment of tasks to the responsible group for action. Designed reports for monitoring tasks at various stages, assisted in metrics and SLA reporting. This resulted in several cost saving measures in third party software licensing and maintenance costs.

Confidential

Senior Audit Consultant

• Responsible for conducting statutory and internal audits of various large multinational clients.
• Prepared budgeting and forecasting, financial statements and tax returns.
• Designed functional specifications in finance - general ledger, accounts payable and costing areas.
• Led teams to conduct user requirement studies for systems development in financial accounting and reporting areas.
• Generated reports to management including trend analysis reporting.
• Responsibilities include supervisory duties and administrative functions.