SUMMARY

• Fifteen plus years of experience in project, program and product management for web and mobile platform
• Domain experience in life science, medical, pharma, e - Com, automobile, insurance, financial, and mobile platform
• Hands on scrum master for conducting agile ceremonies, sprint planning, backlog grooming, stand ups, and retro
• Proficient in scaled agile framework, JIRA stories, Service Now, Confluence and various BI reporting tools
• Product owner role in creating user stories, epic, grooming and release planning for agile teams
• Mobile projects for iOS and Android with App Store releases, push, feeds, promo and in-app purchases
• PMO office experience in internal controls, risk, report, quality, change, and vendor management
• Managing project budget of $10 plus millions and product development teams of size 20 to 100 plus resources
• Managing onshore-offshore teams of developer, analyst, and tester ranging from medium to large size teams
• Maintaining project planning documents, RACI, issue log, performance matrix, and product roadmap
• Updating product roadmap, financial forecast and tracking actual vs planned efforts for PMO reporting
• Experience in SAP and Oracle ERP project management with AWS cloud integration
• Hands on with transforming legacy ERP into cloud-based solutions including third party services such as SaaS
• Salesforce CRM integration experience in banking, financial, and insurance domain utilizing cloud solutions
• Experience in cyber security, disaster recovery, and the operational project management for big data
• Knowledge of ITIL framework, SNOW, incident tracking, app performance monitoring and production support

TECHNICAL SKILLS

Methodologies: - Agile, Waterfall, Hybrid, Scrum, SAFe

PM Tool: - MS Project, Project Server, Primavera P6, Planview, CA Clarity, Open Work Bench, JIRA

Software Tool: - C, C++, Java, .Net, Visual Studio, VB, Scripting

Platform: - Microsoft, UNIX, Linux, RTOS, Office 365, Mobile iOS, Android, SDK, RESTful, EPIC

Database: - SQL, DW, BI, Power BI, Tableau, Qlik Sense, Crystal Reports, ETL Informatica, MicroStrategy

ERP: - SAP SD, MM, FICO, SCM, Vistex, ABAP, EDI, Oracle 11i, R12, PeopleSoft, WorkDay, Fusion, Salesforce.com

Cloud: - AWS, AWS console, iTunes, Adobe Analytics Cloud

Tools: - JDK, SDK, Apache, Tomcat, HP Quality Center, SharePoint, VMWare, Lotus Notes, Office 365 DevOp, Radar, Espresso, Splunk, ConnectMe, COTS, GxP compliance, CMS, GIS, Esri

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Princeton, NJ

Responsibilities:

• Managing ongoing Computer System Validation activities for Bristol Myers Squibb SABRe project
• Involved with migrating clinical studies and data from heritage system to a third party cloud solution
• Utilizing hybrid methodology to work on a client process specific delivery model for GxP data migration project
• Business process updates and trainings to perform bulk clinical study migration using CSV validated IT capabilities
• Conducting daily stand ups with onshore-offshore team, engaging business stakeholder and maintaining roadmap
• Project planning activities along with issue tracking, vendor management and business alignment with the plan

Agile Project Manager

Confidential, Detroit, MI

Responsibilities:

• Managing retail banking division for online account opening for web and mobile user experiences
• Integrating third party app (Temenos, Hogan, Fiserv, Salesforce, nCino) and their customization with products teams
• Transferring legacy banking and CRM applications into cloud platform using Salesforce and AWS services
• Supporting data center migration and production support utilizing ServiceNow and Dynatrace reporting
• Managing legal and regulatory requirements for social media campaign and mobile marketing promotions
• Creating JIRA story cards, managing dashboard and leading Agile transformation initiative for hybrid teams
• Product road mapping with technology, business and management for upcoming initiatives

SAP Project Manager

Confidential, Bridgewater, NJ

Responsibilities:

• Project manager for a global outsourced pharmaceutical and medical device manufacturer
• On-premise SAP FICO implementation for third party applications and integration with SAP SD and MM modules
• Managing technology implementation using ABAP, EDI and IDOC’s best practices for existing ERP applications
• Automating disputes, credit debit matching and defining workflow to standardize and streamline operations
• Business advisory on account receivable, record to report, procure to pay and order to cash workflow processes
• SAP FI module integration and validation in different environment including SIT, UAT for thirty plus countries
• Configuration and integration points between FICO, SD, MM and BI during modeling, prototyping, and testing
• AI based automation from standard payment and billing documents from multiple sources, mailbox, and interface
• Project planning documentation, status reporting and requirement tracking for multiple waves in different regions
• Requirement gathering, grooming sessions, and cutover planning with vendors, business and IT solutioning teams
• Managing vendors, developers, testers and business teams for pharmaceutical GxP compliance projects

Infrastructure PM

Confidential, Fargo, ND

Responsibilities:

• Project manager for data center migration project for a digital transformation strategic initiative
• Migrated CMO application and data to third party data center impacting IT, business and user experience
• Managed separation of applications, FMO infrastructure planning, cutover, pre and post migration support
• Planning for applications servers, databases and firewall to Atos OneCloud hybrid model (private and public)
• Liaison project and stakeholder management for multiple vendors, consulting firms and CTO
• Planning for cloud hosted data warehousing solutions with hybrid cloud solution for legacy applications
• Managing infrastructure planning, disaster recovery, cyber security, firewall and network policy changes
• Used Service Now tools for sprint planning, grooming, and task creation for dashboard reporting

Product Manager

Confidential, Basking Ridge, NJ

Responsibilities:

• Worked as a product manager for My Verizon app, managing both pre pay and post pay app user experiences
• Product ownership including updating product road map, review and alignment on new features and trends
• Weekly status reporting to executives on project performance, finances, forecasting, new features and trends
• Managed fast pace agile team to deliver customer centric mobile app, backend solutions and UX stories
• Mobile app and feed performance monitoring using Adobe cloud analytics for mobile feeds and promotion offers
• Focused on payment workflow, tokenization and API integration to process in app purchase workflows
• Review API interfaces, SDK and technologies for new app features visioning with technology leads
• Weekly breakout sessions on design and workflow for payments, shop cart, POS and in app transactions
• Implemented new technology initiatives, BYOD, modularization code, and test data readiness before release
• Managed hundred onshore offshore resources, daily touch point call and project management using Clarity tool

Product Manager

Confidential, Saratoga Springs, NY

Responsibilities:

• Managed Salesforce CRM uplift program for operations, advisory, security and investment portfolio divisions
• Involved with federal DOL project to migrate three plus million user data from legacy to Salesforce platform
• Program level status reporting to CIO and top brass with budget, schedule, risk and blockers for multiple projects
• Oversight project managers and business analysts for their individual projects and new features developments
• Engaged with cross functional business, customer, marketing, sales, and operations for IT projects execution
• Used agile methodology for user story, grooming, sprint planning, daily scrum, reviews and retro with teams
• Updates to product roadmap, feature release, schedule and demo for stakeholders for every two weeks sprint
• Utilized JIRA for sprint planning, user stories, epics, dashboard, burn report, and review with SAFe framework
• Vendor selection for customer survey tools Medallia to map business process and automate customer feedback

ERP Project Manager

Confidential, Winston Salem, NC

Responsibilities:

• PM for a federal trade compliance ERP project for marketing, cash, treasury, order and distributor modules
• Addressed trade compliance findings for auto payment processing Oracle 11i solution for millions of distributors
• Setup PMO operations for IT and infra projects with best practices, template, reporting, and tracking mechanism
• Project planning in Primavera for resources, forecasting, and tracking for combined $11 million project portfolio
• Integration testing with backend and fusion services, test data for millions of distributors and their payments
• Managed deployment, cutover and release schedules for monthly ERP rollouts with 100 plus resources involved
• Payment processing for distributors using xml-based engine capable of handling multiple data sources
• Handling biweekly EFT, wire, checks, positive pay and direct debit payments using Oracle ERP application
• Development on Oracle 11i and retrofitting to R12 solution for all new banks added for payment getaway
• Conference room pilot for release - CRP, UAT coordination and production support for ERP applications
• BI dashboard reporting for supplemental food beverages following GxP compliance for manufacturing plants

Project Manager

Confidential, Fargo, ND

Responsibilities:

• PM for implementing healthcare online resources for prominent ND, WY state insurance clients
• Datacenter operation and optimization with automation of receipt, invoicing, and batch processing tools
• Utilized CTOS solutions to speed up the development cycle and shorten project rollouts
• Medicare, supplemental plan, enrollments, insurance claims and state online health resource providers
• Portfolio health status reporting including project budget in consolidated MS project server reports
• Proposal writing, SOW evaluation with vendors and senior management before formal initiation of kickoff
• Managed federal and state government projects for Medicare enrollment, benefits, and invoicing
• Coordinated with ND, WY states team in implementing streamlined operational processes
• Conducted story grooming session, design and architectural reviews for .net platform

Product Manager

Confidential, Sunnyvale, CA

Responsibilities:

• Product manager for WWDR System team supporting app developer community, iTunes platform and Confidential Pay
• Worked on sprint planning, stand up, retrospective, backlog grooming, prioritization and product roadmap updates
• Responsible for a September product launch event including iPhone 6s, watch, tvOS, and others products release
• Infrastructure planning, middleware, firewall upgrades and security updates before special Confidential event
• Reporting key metrics such as SPI, CPI and open critical issues to higher management for weekly reporting
• Vendors evaluation for data security, fraud protection, app certification and data validation including VAT tax
• Credit card, tokenization, fraud protection, tax, invoicing and user validation with automation for mobile app portal
• Utilized mobile platform to send push notification, tokenization, and certification for iTunes cloud platform
• Confidential Pay and mobile wallet security enhancements by tokenization and third party API integration
• Managed payment transactions for iTunes, retail and online purchases with SAP ERP
• SAP SD, SCM module integrated testing for order processing, workflows, and reconciliation reports

Project Manager

Confidential, Georgetown, KY

Responsibilities:

• Project manager for implementing Kaizan idea for automobile parts supply chain suppliers
• Created project plans including budget, schedule, quality, configuration, issue tracking and communication plans
• Conducted daily stand up, sprint planning, retrospective and review meetings in the agile methodology
• Managed a team of twenty plus developers and QA resources, for project $2 million project budget
• Worked with logistic teams for material flow, user story and identify hardware dependency in discovery phase
• Mobile device based bar code scanning for parts tracking, interfacing SAP ERP and mobile app platforms
• Managed cyber security aspects of e-Commerce portal and infrastructure for enterprise applications
• Infrastructure update firewalls, active directory, network security policies, VoIP and VPN, servers for mobile apps
• Migration of legacy enterprise applications into new J2E and .net platform
• Data migration from legacy ERP to cloud platform and data warehouse initiatives

Project Manager

Confidential, Columbus, OH

Responsibilities:

• Agile project manager for UX application team implementing web-based insurance and banking solutions
• Worked as delivery service executive from PMO team for agent and advisor digital experience enhancement
• Created project management documents, template and weekly status reports along with automated dashboards
• Project planning with Clarity, open work bench, resource allocation and quarterly capacity planning
• Running daily TROIKA, standup, sprint planning, retro, and review meetings in SAFe methodology
• Used lean six sigma framework for continuous improvement of portfolio stage gate review process and audits
• Transformation of legacy CRM application to Salesforce.com and automation for marketing reach out initiatives
• Implementation of banking solution including ATM, kiosk, PIN generation, and card dispatch processes
• Securities and capital markets exposure, derivatives and risk management, consulting and market analytics
• Gained experience on state and federal health care, grants, and Medicare domain for insurance providers
• Domain trainings on retail insurance, BFSI, and healthcare CRM, Salesforce.com implementations

Program Manager

Confidential, Phoenix

Responsibilities:

• Managed a team of 25 resources for a multiyear project over $8 million budgets for aerospace clients
• Maintain project plan, timelines and project milestones and communication to business stakeholders
• Managed project financials including budget baseline, monthly forecast, and actual for tracking of project portfolio
• Involved with project charter, proposals RFI & RFP, SOW and formal sign-off from stakeholders
• Lean six sigma process and change management tools for full life cycle software product development
• Implemented Java and .Net based projects for system enhancement, bug fixes, and data migration
• CRM upgrade for with Salesforce.com solutions for aftermarket sales and order processing
• Used JIRA dashboards for user stories, PMO best-practice for agile, kanban, and waterfall frameworks project
• Compliance with CMMi audits, federal implementation project, product certifications, and lean six sigma process
• Java and C++ developer for application project with systems and embedded software deployment
• Worked on federal government projects with FAA quality certification with third party hardware
• SAP module integration with HRM and validation with legacy process, mapping and workflow