CAREER SUMMARY:

An accomplished and professional Information Technology manager with strong emphasis on security, on time delivery and Quality. Proven ability to raise the standard of excellence by exemplifying superior customer service, reliability, and adaptability backed by 13 years of technical and management experience. Seeking to contribute an outstanding work ethic, coupled with top-quality administrative, time-management, and multi-tasking skills to help advance your company/team to the next level of high-tech efficiency and productivity. I know the importance of team-work to promote a company's technical visions and to communicate it to both technical and non-technical parties. I am a quick learner with a dedicated willingness to accept new challenges and master new skills.

TECHNICAL KNOWLEDGE:

• Knowledge of project management methodologies and processes as set forth by the Project Management Institute PMI . Working knowledge of Data management with rich exposure to Waterfall Agile methodology.
• Extensive working Knowledge of DOD technical and management environment. Hands-on experience with DIACAP, FISMA, NIST and C A process. Experience with continuous monitoring, vulnerability management, scanning, risk management, project management with Waterfall and Agile/Scrum System Development Lifecycle SDLC . Knowledge of security concepts, protocols, processes, architectures, and tools authentication and access control technologies, intrusion detection, network traffic analysis, Data recovery, incident handling, media/malware analysis, etc.
• Working knowledge of industry standard applications and tools such as: VMware, Remedy, Partition Magic, Retina Vulnerability scanner, Gold Disk, EnCase, FTK, Robocopy, SharePoint, MS Visual Studio 2005, MS Office Suite, SCCM, MS Visio, MS Project, Blackberry Enterprise System, Form Flow, Citrix ICA client, Active Client, Lotus Notes, Dreamweaver, Flash, Cold Fusion, Symantec Ghost, Terminal Server, Document Management.

EXPERIENCE:

Project Manager / Technical Queue Manager

• Supervised project leaders across regions and providing mentoring and support for their responsibilities to complete their tasks.
• Provided full life cycle support to the Confidential Network Operation Security Center Confidential in the Enterprise Directory Messaging EDM environment, understanding of the priorities and emerging issues within Confidential mission areas.
• Provided technical and non-technical project management support to EDM leadership, executing a comprehensive approach by ensuring quality performance and use of staff resources to meet objectives.
• Collaborated closely with the contract office and executive leadership in providing program management and administrative support to the U. S. Marine Corps Network Operation Security Center MCNOSC contracts.
• Responsible for evaluating employee performance, sets performance standards, and counsels employees, as performance requires
• Developed and managed work breakdown structures, assuring consistent quality of performance and handling matters of staffing and resource balancing and ensuring complementary roles between the contractors and government staff
• Managed the platforms engineering team in preparation for the Command Cyber Readiness Inspection CCRI
• Responsible for assisting the Information System Security Manager ISSM in ensuring that Information System Security Officers ISSO are following customer and Federal information assurance policies and guidelines for securing information systems Authority to Operate.
• Assisted the active Program Manager with planning, management direction, project completion, monthly reports and deliverables, client satisfaction, and financial outcome of sub projects
• Managed employee training requirements, approves leave, expense reports, responsible for time, attendance and the reporting of attendance
• Generated and submitted weekly, monthly and ad hoc operation and production reports and metrics that outline the status of ongoing work
• Served as the technical task manager in a billable position within a product group supporting the enterprise systems Platforms
• Provided change management support and responsible for briefing all Request For Change RFC's to the change board for approval
• Coordinated and assigned tasks to each engineer and project managers on site and different regions
• Monitored and took preventative or corrective measures necessary to maintain the productivity and quality of work of each engineer to ensure a high standard of overall performance
• Initiate assignments and upkeep of all reported issues and projects
• Provide quality assurance checks before tickets are escalated to a vendor or transferred to another team.

Information Technology Manager

• Supported real time Intelligence, Surveillance, and Reconnaissance ISR mission critical systems, Open Architectures, Operating Environments, Model-based tools, Information Assurance, Safety Analysis, Real-Time System Data Analysis, Problem Analysis and System Integration
• Created and provided technical input to statements of work, task orders, schedules, and other acquisition related documents necessary to effectively obtain and manage contractor-supported projects
• Created and maintained all related project documentations, while ensuring project milestones are accomplished on time, within prescribed funding parameters, and in accordance with client business objectives
• Served as an IT advisor to management providing complex technical advice on the planning, development, design, procurement, maintenance or implementation of the program IT systems
• Managed the development and implementation of the Constant Hawk Issue Management Tracker
• Managed sub-contractors and project managers ensuring timely and accurate submission of deliverables, travel request, program reviews and invoices
• Provided oversight and ongoing Information technology/ Information assurance support to the Constant Hawk program
• Oversight through subordinate experts/supervisors various special projects to meet unique customer requirements, identify future concerns, issues and requirements to accomplish the mission
• Provided oversight of all CH Security Assessment Testing, System Development Life Cycle SDLC , and IT Governance
• Traveled to IRAQ and other sites as needed to conceive solutions to highly complex technical issues
• Provided leadership and guidance for special studies to analyze historical performance and data trends developed projections for future requirements and contrasted actual performance to objectives and priorities
• Served as the source of technical expertise on topics related to CH architecture, data integration, systems analysis and integration, modeling, and hardware/software support
• Managed intercompany agreements and subcontracts across multiple sites performing services
• Managed OCONUS/CONUS teams providing different levels of support to the program
• Served on the Change Control Board CCB as a technical adviser/voting member
• Evaluated the impact of technological change
• Oversight of DIACAP C A package and continues monitoring of all program assets
• Specified equipment for installation that meets the performance and security requirements
• Established acceptance test plans for IT systems
• Attended flight tests and provide oversight
• Monitored test plan results and quantify system performance impact
• Prepared/reviewed technical statements of work/proposals.

Operations Manager/ Sr. Engineer Lead

• Managed network operation teams of engineers and system administrators
• Designed, developed, and managed systems that meet current and future business requirements
• Performed Network vulnerability assessment and mitigation in preparation for DIACAP C A
• Educated and briefed customers or obtained approvals on design concepts and recommendations
• Managed different program start-ups, transition of the team and transformation of the solution
• Provided direction and priorities to network teams to ensure mission capabilities are maintained in accordance with agency priorities
• Managed and supported over 400 variety servers and over 200 applications
• Recommended architecture changes to improve ITMD mission effectiveness and efficiency
• Provided oversight of office system administration and determines feasibility of utilizing new operations and maintenance techniques and resources.
• Responsible for monitoring network performance and operations including the planning, analysis, maintenance, and management of networked systems
• Led teams on special projects or investigations of considerable scope and depth critical to the resolution of issues and problems
• Identified and documented technical risks and Standard Operation Processes
• Developed processes, strategies, and procedures within the corporate systems of systems to enable effective administration and management by department members.
• Responsible for weekly and monthly reports
• Responsible for briefing government official and stake holders

Information Technology Manager

• Technical liaison for the development and implementation of our customers' needs
• Managed the tech-refresh initiatives and led the service desk in migrating the platforms to windows XP
• Researched and compared prices on systems, tools and software to benefit the program
• Assured IT systems comply with DIACAP and TEMPEST requirements
• Responsible for handling and leading Classified Massage Incidents and documentations
• Managed and Performed forensic data extraction on cases using tools such as Encase and RoboCopy
• Conducted briefings to customer to educate or obtain approvals on design concepts and technology recommendations
• Assisted in developing, managing, communicating, and implementing an incident response program
• Maintained expert knowledge of technologies and searched opportunities to benefit the JSF program
• Responsible for resolving issues, improving customer efficiencies and reduce operating costs while maintaining common systems configuration, standards processes and tools.
• Managed all service desk activities, major projects, weekly meetings and briefings
• Managed the administration and maintenance of our tracking software
• Managed and approve all employee timesheets, including coordinating vacations
• Interacted with clients to help resolve sensitive or difficult IT-related issues in a timely manner
• Assisted in the planning and implementation of major system deployments
• Created and enforced internal IT policies and procedures
• Ensured all software and hardware products are compatible with network integration
• Collaborated with project team leads in the recommendation of tools and technologies to improve efficiencies, reduce costs and increase customer satisfaction.
• Assisted with vulnerability analysis in: Enterprise System, Secure environment, Network, Subsystems and Software
• Approved timesheets and vacation requests
• Interviewed, hired and trained employees.

Information Technology Specialist

• Led the IT transition team during the contract transition period
• Maintained extensive knowledge of the information systems and requirements necessary to support all the offsite locations and other technicians in the field
• Analyzed system failures in order to determine everyday and unusual problems, identify solutions, and taking corrective action
• Managed the Common Access Card PIN reset system and e-mail address modifications
• Provided technical support and guidance to staff in matters relating to information management issues that involve a wide range of IT management that typically extend and apply to the entire organization or major components
• Ensured the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools
• Provided occupational, technical, and analytical advice to the staff.

Information Technology Analyst

• Supported the SAP network with all IT related task or issues on secret to top secret level
• Maintained control of all network security and access privileges
• Responsible for translating business needs into technical requirements
• Provided one-on-one end-user question and answer sessions related to the use of PC hardware, operating system, and desktop environment/local application issue, when necessary
• Provided first level support to end users by performing on-site diagnosis and repair of computers and associated hardware installations.
• Responsible for providing SOP and other documentations
• Configured and monitored the local and wide-area networks, hardware and software
• Controlled, Compiled, entered and processed information using our trouble ticket system Remedy
• Analyzed project requirements and provide project plans
• Conducted data system studies and preparing documentation and specifications for proposals
• Assisted in the design, preparation, editing and testing of computer programs

Sr. System Administrator

• Briefed management on current and future projects
• Responsible for installing, configuring, and maintaining operating system workstations and servers
• Performed software installations and upgrades to operating systems and layered software packages
• Monitored and tuned the system to achieve optimum performance levels and compliance with contractual performance obligations.
• Ensured workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
• Pro-actively explored and recommended innovative concepts for network improvement and upgrade.
• Supported network and user adherence to security policies as specified in applicable security documentation
• Adhere to configuration management CM policies and practices and maintain required network CM documentation.