Professional Profile

• Exceptional interpersonal communicator who effectively interacts with clients and all levels of management.
• Results-driven project-management professional with a Bachelors Degree in Business Management, Project Management Institute certification, Certified Scrum Master and training facilitator.
• Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments.
• Decisive, energetic, focused team leader/player who leads high-performing teams through implementing change and improvements.
• Results-driven project-management professional with a Bachelors Degree in Business Management, Project Management Institute certification, Certified Scrum Master and training facilitator.
• Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments.
• Utilize full lifecycle management tools for successful completion of projects design, develop, test, implement, post-test .
• Effective meeting facilitation skills including planning, coordinating, executing and closing meetings.
• Technical Skills: Excel, Word, MS Project, SharePoint, Visio, Scrum Framework Methodology

Areas of Expertise

• Business Management principals
• Training and meeting facilitation
• Change management Prosci, GE methodologies
• Business needs requirements
• Strategic planning
• Performance management
• Conflict management
• Fiscal management
• PMI/Agile Project methodologies
• Certified Scrum Master
• PMO development and management
• Scope/requirements
• Management planning
• Deliverables and schedules
• Project tracking/reporting
• Full lifecycle development
• Quality assurance tools and techniques
• Risk assessment and response
• Project communications
• Evaluation procedures
• Familiar with Agile/Lean Methodology
• Understand various quality assurance methodologies including CMMI and SDLC
• Public speaking for small and large scale audiences
• Technical writing for various user levels
• Management of implementation/migration projects
• Internal and external client/customer service and support
• Cross-functional team building and leadership
• Technical writing for various user levels
• Experience with emergency preparedness methodology and protocol
• HIPAA Privacy Officer

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

• Utilize the Scrum/Agile framework in facilitating software development projects as the Scrum Master. Facilitating scrum ceremonies, reducing impediments and barriers to the team, tracking quality metrics and communicating risks and issues to internal and external stakeholders. Support quality and ethics initiatives by leading pilot software development team for Capability Maturity Model Integration CMMI Development Level 3 appraisal. Develop training, review policies/procedures and oversee artifact development.
• Coach, mentor and lead personnel within a technical team environment. Present periodic reports on the current program, future opportunities and client issues.
• Develop and present trainings for internal teams. Trainings include: software applications, SDLC processes and CMMI process areas.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Define and initiate projects, and assign resources to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Confidential

Project/Program Manager

• Provide subject matter expertise in all areas of project management methodologies including: project scope definition, risk identification, project methodology, resource allocation, budget reporting estimation, facilitation, and other areas of expertise based on the established project management methodology.
• Utilize change management tools to support executive team on strategic decision making processes and developing training materials for stakeholders, end users and clients.
• Responsible for the coordination and completion of multiple healthcare systems and insurance product initiatives across various functional areas, business units and regions.
• Work with healthcare professional, data analysts and administrative staff to examine the current workflow, perform a gap analysis and lead the execution of a medical neighbor/home pilot project. Analyze data to monitor performance and quality metrics set in the project charter.
• Deliver presentations to management on project updates, project cycle, and expected results. Ensures projects are completed on time and on budget.

Confidential

Project/Operations Manager

• Oversee a portfolio of projects focusing on Federal and State Health Information Exchange and Electronic Health Reporting initiatives.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business of the Oregon Health Information Technology office.
• Outline business objectives and the extent to which current systems and processes support achieving these objectives. Identify and prioritize functionality, process and infrastructure gaps impacting current or planned business activities.
• Work with internal resources and external vendors to build, test and implement electronic healthcare solutions.
• Develop project management office strategies. Including assigning Project Managers to manage cost, schedule, and performance of component projects, developing standardized templates, practices and methodologies while working to ensure the ultimate success and acceptance of the office initiatives.

Confidential

Project Manager

• Create and execute strategic marketing plans and training programs to support regional and statewide policies and procedures.
• Organize and facilitate sub-committees to develop and communicate work necessary to accomplish deliverables.
• Evaluate end results by developing lessons learned, testing and after action reports. Communicate end results to stakeholders.
• Communicate effectively with client teams, internal teams, and stakeholder groups throughout the state.
• Provide project management plan for Confidential migration and EMTrack pilot projects utilizing Project Management Institute standardized tools. Including configuration, implementation, risk, quality assurance, and evaluation planning.
• Coordinate, develop, implement and present trainings in accordance with strategic needs of the project or organization.
• Use adult learning concepts, organizational development strategies to customize trainings for staff, management and community partners.
• Work with project teams to identify the project objectives, create and schedule deliverables and manage progress.
• Assess, create, implement, and evaluate the program and outreach needs of jurisdictional health departments and end users increasing productivity and value of the application.
• Become involved in emergency preparedness, healthcare and public health community. Active in exercises, conferences, workshops, etc., both attending and facilitating.
• Develop and conduct statewide outreach and training plans based on project objectives and needs analysis.
• Provide day to day operational and customer support to multiple end-users.

Confidential

Project Manager

• Understand, interpret and make decisions to operate within the boundaries of county policies and procedures, union contracts, personnel rules and state and federal laws, rules and regulations that apply to the county health department human resources.

• Accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Define and initiate projects, and assign project team members to manage cost, schedule, and performance of projects.

• Plan, monitor and execute a large scale workforce reduction resulting in the reassignment of over 75 employees.

• Lead HR team in developing, executing and scheduling recruitment training modules.

• Work in coordination with human resource subject matter experts to develop scope, schedule and implementation of multiple efficiency focused processes.

• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels.

• Present reports documenting the implementation of future projects, status of current projects and various aspects related to management operations.

• Facilitate multiple committees including management, employees, union representatives, government officials, and community members.

• Document lessons learned from various sources for future process control.