Program Manager, Business & Technology Solutions Resume Profile
Summary
- Over 15 years of experience with proven track record of success
- Certified Scrum Master and Certified Agile Practitioner. 4 years of experience as agile coach scrum master
- Expert in program and project management with strong hands on experience on Oracle applications in a wide variety of IT and business consulting engagements
- Experienced in global delivery model and has a knack of working with distributed teams
- Experience in the retail/CPG, logistics, government, media advertising industries
ProfESSIONAL StrENGTHS
- Servant-leader capable of delivering large-scale software development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams
- Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management
- Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments
- Hands on experience in Oracle Applications with proficiency in manufacturing distribution modules
- Customer / Vendor Relationship Management, Strong leadership and interpersonal skills, effective communicator to both technical executive audiences
Sample Projects
Confidential
Position: Program Manager, Business Technology Solutions
Confidential is a publicly traded Confidential. corporation that provides various media and marketing services in the Confidential, and one of the largest coupon distributors/processors in the world
Project Name: Confidential
Role/ Portfolio Size: Scrum Master / 5 MM
Goal: System and business process improvement in 'Quote to Order' process to reduce cycle time, improve efficiency and make the company easier for its clients to do business with
Accomplishments:
- Facilitate scrum ceremonies grooming, sprint planning, retrospectives, daily stand-ups, etc.
- Enact change and continuous improvement increasing the productivity of Scrum teams by 16 and the quality of deliverables by 22
- Empowered teams to self-organize and grow cross-functionality
- Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs
- Manage the lifecycle of code development, from ideation to sprints to deployment
- Coordinate and manage code releases and shared APIs with other IT groups
- Communicate with other management, engineers, product managers and support specialists on product issues
- Track and communicate team velocity and sprint/release progress
Project Name: Confidential
Role/ Portfolio Size: Scrum Master, Project Manager / 100k
Goal: Enhance capability of the existing 'Confidential' to capture data directly from spreadsheet and post in the order entry system with minimal manual intervention
Accomplishments:
- Coordinated Daily scrum meetings, spring planning, spring review, and spring retrospective
- Radiated information and ensured the a team's progress and successes are highly visible to all stakeholders, including the team itself
- Supported the Product Owners sitting offshore. Assisted the Product Owner with various activities including communicating updates and impediments as well as assisting with backlog and release plan maintenance
- Facilitated creativity and empowerment for the Cross functional development team
- Improved the team's development practices and tools as required. Fully facilitated productivity, and make sure teams have the tools and know-how they need to succeed
Project Name: Confidential
Role/Portfolio Size: Scrum Master / 3 MM
Scope: Improve efficiency in indirect labor activities in print and shared mail businesses of Valassis by enabling system integration
Accomplishments:
- Defined project scope and objectives through internal project management methodologies
- Facilitated the daily scrum meetings, spring planning, spring review, and spring retrospective
- Established effective communication for the department with consistency across development and business management. Presentations, recommendations and updates provided regularly to the Director office
- Provided visibility to team impediments/risks and helps eliminate them
- Coached and mentored agile team members and provides constructive performance feedback
- Trained and coached a development team of 6-8 and management team of 12 to utilize Agile Methodology with Scrum
- Successful Planning and execution of projects activities, including but not limited to risk, budget, schedule and scope management
Project Name: Confidential
Role/Portfolio Size: Scrum Master, Program Manager / 4.5 MM
Scope: The project involved implementation of Oracle R12 Order to Cash system for organization's In-store product portfolio.
Accomplishments:
- Successfully migrated project from Waterfall to Scrum within 6 months
- Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
- Taught the team to create clear and concise epics/stories
- Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility ensured consistent application of scrum methodologies across the enterprise
- Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
- Facilitated Scrum of Scrum for offshore teams in India
- Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35
Project Name: Confidential
Role/Portfolio Size: Program Manager / 4 MM
Scope: The project involved implementation of Oracle OTM to expand current system capabilities offered by Oracle Shipping execution module for the shared mail business. The project was executed in collaboration with an OTM implementation partner.
Accomplishments:
- Responsible for managing the overall execution of the project and accountable for the delivering the business case
- Successful planning, controlling and execution of deliverables of implementation partners, internal IT project team and business partners
- Successful management of business process change, issue, risks and expectations
- Successful delivery of the new OTM system and subsequent realization of business benefit
Project Name: Confidential
Role/Project Size: Project Manager / 0.5 MM
Scope: Development of a new system to track and manage distribution of hardware components across thousands of stores within the network for company's newly launched in-store products
Accomplishments:
- Led business case development effort and subsequent representation to the steering committee for approval
- Led project planning, execution activities to implement a system solution based in Oracle Inventory R12
- Led change management and stakeholder assessment/communication efforts
- Delivered the project on-time, on-budget, with quality and achieved business benefit
Project Name: Confidential
Role/Project Size: Project Manager / Expense Project
Scope: Implementation of price rate increase PRI and fuel surcharge in Oracle Apps system and bolt-on applications
Accomplishments:
- Led business case development efforts and received approval by steering committee
- Led the applications maintenance team from design to the deployment and post production support for entire shared mail operations
- Worked with third party software vendor for timely delivery of a critical system change
- Maintained communication with USPS for process system validation
Confidential
Position: Project Manager
Project Name: Confidential
Client: Confidential
Role/Project Size: Project Manager / 5 MM
Scope: Confidential is a diversified global technology company that provides products and services for a wide range of industries and commercial markets. The engagement involved two projects. One is the upgrade of Oracle applications from 11.5.8 to 11.5.10 and the other was the implementation of 'Procure to Pay' system in client's global headquarters
Accomplishments:
- Represented IBM for an important strategic account responsible for stakeholder assessment, communication with client and third party vendors
- Successfully managed project dependencies and challenges arising from the complexity of the current system environment
- Worked with client's senior leaders throughout project life cycle
- Successfully led projects through all phases of SDLC
- Managed project budget for IBM
- Managed delivery using resources from various locations and backgrounds. Resources included not only IBM internal, but client and client's outsourcing partners based in US, India Bangkok as well
Project Name: Confidential
Client: Confidential
Role/Project Size: Various Functional Lead / Delivery Manager, Test Mgr 40 M
Scope: Redesign and define client's high-level business processes to simplify, standardize, automate, improve and integrate from client order through invoicing.
Accomplishments:
- Business process analysis current state, future state process mapping
- Requirements gathering
- Design and development of system solution
- Testing, deployment
- Customer management
- Fulfilled delivery, test Manager, Functional Lead roles
- Managed people with and without direct authority
Project Name: Confidential
Client: Confidential
Role/Project Size: Onsite Delivery Manager / 15 M
Scope: Replace legacy system with Oracle Public Sector Financials Oracle Apps-11.5.9
Accomplishments:
- Managed a team of on-site functional and off-shore development resources
- Current state and future state business process analysis
- Delivered system solution design, held CRP
- Module configuration, development and testing
