SUMMARY

• PMP Certified Project Manager with 17+ years of IT experience as Program / Project Manager/Scrum Master in program/project management roles, business analysis, software/application development, testing, deployment, support, documentation, data analysis, reporting and onsite / offshore coordination.
• Experienced in PMI Project Management Principles, facilitating issues, resolving conflicts, developing / documenting policies, and procedures.
• Managing large team of resources and technical teams during the project life cycle.
• Excellent Experience in all Software Development Life Cycle (SDLC) phases including requirement analysis, design, development, implementation, testing and support.
• Experience in requirement Analysis, Architecture, Design, and development of Enterprise applications.
• Ability to manage the project as per the ISO requirements.
• Proficient in using project management tools like Microsoft Project, Clarity, PPM, and Remedy.
• Exceptional ability to adapt to latest technologies, perseverant, innovative, creative, energetic, organized and self - starter.
• Possess strong team building skills and competencies needed to analyze problems, respond to changing need, and forge strong working relationships with peers and clientele.
• Strong leadership skills with proven ability to increase productivity manage multiple projects and achieve organizational goals. Mentor and develop new leaders/managers within the organization.
• Hands on experience in strategic planning and execution with comprehensive knowledge of application development, support, and quality administration.
• Strong technical knowledge on web technologies like .NET, JAVA, SAP Suite mainly SAP ABAP, SAP HR, SAP CRM, SAP SCM, SQL SERVER, and ORACLE.

TECHNICAL SKILLS

Operating Systems: Windows 2000/2003 Server, Windows XP, Windows Vista, Windows 10.

Languages: C/C++, Java, Visual Basic, Visual C# .NET,VB.NET

. NET Technologies: Windows Forms, Web Forms, ADO.NET, .NET Remoting, Web Services, Classic ASP,ASP.NET1.x/2.0/3.0/3.5,AJAX,WCF,WPF,WF,TFS 2008,LINQ

Web Servers: Microsoft IIS, Apache, Tomcat, Web Sphere

Scripting Languages: JavaScript, VB Script, ASP, HTML, DHTML, CSS, Flex, XML, VXML, XAML, XSLT

Software Engineering Methodologies/Tools: UML, OOAD, Design Patterns, ORM, XP, TDD, Agile, SCRUM

IDEs/CMS/Tools: Rational Clear Case, CVS, MS Visual SourceSafe, Microsoft Visual Studio 6.0, MS Visual Studio .NET, Microsoft Content Management Server, SSRS.

Databases: Oracle9i/10g/11i, PL/SQL, Microsoft SQL Server, TSQL,TOAD, MS SQL EM

Other tools: Adobe Frame Maker, MS Visio, Microsoft Project, Microsoft Dot Net Nuke 4.x,Crystal Reports, SSRS,SSIS,DTS

PROFESSIONAL EXPERIENCE

Confidential, Dallas TX

Project Manager /Scrum Master

Responsibilities:

• Worked on business requirements gathering, analysis, final review of requirements, Business Rule Documents (BRD) and Technical Design Documents (TDD).
• Worked on projects that followed the entire Software Development Life Cycle (SDLC) gathering requirements all the way through to product delivery.
• Developed a project plan—detailing work breakdown structure, resource allocation, mitigation of risks and issues—to communicate with project teams and stakeholders.
• Worked on defining scope, phase deliverables, track milestones, incurred expenses versus planned expenses, schedules, roles, and responsibilities, evaluates risks etc.
• Experience of communicating project status to all stakeholders, including Sr. management and project sponsors, through presentations, metrics, scorecards, and dashboards.
• Experience of working on business cases and preparing budgets.
• Controlled multi-million dollars project budget by monitoring capital and resource costs.
• Actively worked with the project team by conducting regular status meeting to identify potential project risks and to provide direction to manage and drive issues to resolution.
• Detected and managed project risks using best practices to inform stakeholders of the possible project pit falls while working to alleviate said risks.
• Involved in Contracts and Vendor Management for smoother contract development, negotiations, facilitations, and execution.
• Managed large teams of multi-disciplinary professionals (PM’s, BA’s, development team and QA team members).
• Managed geographically distributed (onsite / offshore) and multi-disciplinary project teams including third party vendors.
• Performed the Release Management as well as Change Management functions by working with the development and testing teams for various releases.
• Developed and delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology perspectives of providing business solutions.
• Developed and implemented project plans using MS project professional.
• Used ServiceNow Change Management workflow application for all projects.
• Worked on SharePoint, Clarity systems.
• Developed and documented PMO standards, practices and methodologies for project management and drove consistency and structure in project planning and execution by enforcing standards and best practices.
• Standardized best practices, installations, upgrades, patching instructions, guidelines, reports, spread sheets, deliverables, forms, RFPs.
• Trained the project team with Agile methodologies including Extreme Programming, Test-Driven Development and Scrums. Extensively used Scrum as Agile methodology.
• On-boarding new employees/contractors, Mentoring, and training new resources.
• Excellent project management, delivery track record and delivered all the releases as planned on time.

Confidential, Bentonville AR

Project Manager /Scrum Master

Responsibilities:

• Planning Strategy for the multiple projects and working on developing the short term and long-term strategies.
• Working closely with the business customers and gathering requirements, defining scope, deliverables, and key milestones of the project.
• Deep analytical and problem-solving ability including the ability to help solve technically complex problems (with help from technical experts), resolve resource capacity challenges through strategic planning and ability to engage key resources to resolve issues with minimal impact to the business stakeholders.
• Developed Project Charter, working on the project/program plan and work authorizations.
• Working on phase deliverables, track milestones, closely track project/program financials i.e., planned verses actual costs, schedules, roles, and responsibilities, evaluate risks and mitigations.
• Working on the project plans, schedule, and deliverables for all the projects. Based the individual project plans developing master plan for program management.
• Developed the business case with emphasis on NPV, IRR and ROI.
• Working closely with PMO/VMO for all the projects to follow PMO standards, in corporate PMO artifacts.
• Working with the Project Managers across all the associated projects to plan and manage the master schedule and communicate the same to leadership.
• Managing geographically distributed (onsite / offshore) and multi-disciplinary project teams including third party vendors.
• Involved in Change Management aims to ensure that standardized methods and procedures are used for efficient handling of all changes.
• Worked on multiple accounts level activities and have deep understanding and knowledge of processes.
• Forecasting demand and strategically managing capacity and demand.
• Worked with multiple team and Leadership to strategically plan/manage the long team and short-term demands.
• Attention to detail, technical knowledge and problem-solving skills are some of my strong suite.
• Responsible for the entire resources 100% Utilization. Working on the resource allocations, Master resource plans and resource leveling.
• I conduct Daily Status Meeting, resolve any issues or impedances, and closely tracks and mitigates Risks.
• Extremely used Team Forge for Work Items for tasks, Bug tracker, Documents and Reports builds.
• Working with Leadership/teams on contract renewals/transitions.
• Working with multiple groups/teams across the towers and successfully delivered multiple high priority projects.
• Motivated and kept the team focused by working on their Individual Development Plans (IDP).

Confidential, Dallas TX

Project Manager / Scrum Master

Responsibilities:

• Created corporate presentations for senior management and key facilitator and actively involved in JAD sessions for FIOS initiates.
• Demonstrated excellent organizational and administrative skills involving Technical Leaders in the WBS and SOW decomposition and evaluation, a new PMO initiative.
• Worked on identifying various project types in the organization and developed separate process flows, project plans using MS Project Professional and Work Breakdown Structure (WBS) diagrams for service areas like application fingerprinting, blueprinting, capacity planning, hardware provisioning.
• Developed RACI chart and schedules with input from team members in order to properly set expectations with stakeholders
• Coordinated with other functional teams, development teams, business units and vendors to meet the business objectives.
• Drafted new project processes, procedures, and reusable templates for standardizing Project Management.
• Participated in Release Management which was used by the software migration team for platform-independent and automated distribution of software and hardware, including license controls across the entire IT infrastructure. Proper software and hardware control ensures the availability of licensed, tested, and version-certified software and hardware, which functions as intended when introduced into existing infrastructure.
• Defined Risk mitigation measures and evolved as an excellent decision maker in case of complex production related problems.
• Creation, maintenance & communication of a detailed project plan (in Microsoft Project & Clarity) for each project.
• Lead the project team during planning, execution and closing phases of projects with the major focus on providing quality solutions for the stated business objectives on time and within budget.
• Worked actively on initiatives that followed CMMI standards.
• Actively involved in developing various process improvement solutions.
• Extensively used Team foundation Server (TFS 2008).
• Performed midyear and yearly evaluations of the team members.

Confidential, Houston TX

Project Manager

Responsibilities:

• Worked with internal/external functional units with appropriate communications in order to gather requirements and dependencies for server and network issues.
• To analyze a given business issue using a toolset of requirement gathering techniques (e.g., Workshops, Interviews, Shadowing). Facilitated team sessions involving Data Analysis, Business analysis, QA metrics reporting and Design teams.
• Requirements Analysis through User Meetings, use case documentation, writing Business Rule Documents (BRD) and Technical Design Documents (TDD).
• Primary Responsibility for planning and coordinating the implementation of changes.
• Ensured operational objectives within scope, budget, timeline, and process compliance.
• Worked on defining scope, phase deliverables, track milestones, incurred expenses versus planned expenses, schedules, roles, and responsibilities, evaluated risks etc.
• Involved in Change Management aims to ensure that standardized methods and procedures are used for efficient handling of all changes.
• Performed GAP Analysis for the modules in production, conducted feasibility study and performed impact and risk analysis for proposed enhancements.
• Chaired various key stakeholder meetings to determine timelines, goals and new architecture of the projects and explanation of progress reports and status reports.
• Developed timelines for project delivery, managed projects, and resources for successful completion.
• Followed PMO standards and processes to generate various types of weekly reports and project related documentation
• As a PM, I prepared the project plan, conducted regular status calls, updated Sr. management about project status through presentations, status reports and as part of closure process, completed the lessons learned and project closure document.
• Worked with Technology partners to document specifications on target environment for extracts including SLAs, Scalability, Availability and Business Continuity Plan.
• Actively monitored performances of the application and the reporting tool.

Confidential, Dallas TX

Project Manager

Responsibilities:

• Managed the project through all phases of project life cycle, like Initiation, Definition, Delivery and Closure.
• Accountable for successful completion of project objectives by managing (time/cost/quality) as required by the business while complying with company standards
• Collaborated with clients to facilitate the process of generating, documenting, and maintaining As-Is and To-Be business workflows (along with Gap Analysis) following standard processes, procedures, and notations.
• Managed projects already planned against release dates. Track project interdependencies, milestones, and deliverables to ensure successful project implementation and rollout.
• Involved in Risk management defined processes for identification, assessment, and prioritization of risks followed by coordinated and economical application of resources to minimize or maximize the realization of opportunities to help the web and portal development.
• Leveraged the standardization of projects to compare a portfolio of projects when assessing competing demands for resources.
• Worked with Six Sigma team and implemented their suggestions into PMO process to make the process work better as per ML standards
• Conducted quarterly reviews along with PMO team to maintain high standard in documentation.
• Conducted quarterly reviews along with my manager for PMO team to maintain high standard in documentation

Confidential, Dallas TX

Project Lead

Responsibilities:

• Worked closely with developers through all stages of a project development life cycle, tracking progress and making tradeoffs in line with priorities and complexities.
• Responsible for feature scoping, managing technical dependencies and deliverables by coordinating development and testing activities for the assigned features.
• Define system requirements, develop detailed functional specifications, processes and working parameters, review Technical Spec, Test plan and Test cases etc.
• Planned and managed project initiation, analysis, design, development, testing, implementation, and post-implementation functions.
• Involved in creating flows for Problem Management processes to resolve the root causes of incidents and thus to minimize the adverse impact of incidents and problems on business and coordinate with senior management on issues
• Served as the liaison between the business units (their project sponsors, steering committees, risk & IT professionals, legal, compliance, tax, business managers), subject matter experts and the technology teams to maintain all cross-functional communication related to tasks and project rollouts.
• Collaborated with team members to mitigate project risks and ensure timely issue resolution.
• Responsible for virtual team coordination and interaction with client team during my tenure at onshore.

Confidential, Dallas TX

Sr. Developer / Tech Lead

Responsibilities:

• Developed the Data Maintenance User Interfaces through which user can create Routes, Resources, Resource Structures, Denied Boarding Costs and Fares.
• Developed an XML based framework for maintenance of permissions to various pages based on the user role.
• Used various Infragistics grids, controls and developed portal menu using Infragistics.
• Developed the Windows Service that invokes the data Exchange utilities. Data Exchange is responsible for parsing the data obtained from the reservation System, and then checks for various business rules. The validated data is then inserted into the database. Data that fails validation is sent for Quarantine process.
• Developed the Entire workflow management, where manager/analyst can share, assign and transfer workload to other analyst in the system.
• Involved in the design and development of tables, stored procedures, and triggers in SQL Server 2000/2005.
• Created reports using SQL Server reporting services to produce interactive, tabular, graphical, or free-form reports from relational, multidimensional and drill down reports and crystal reports.
• Actively monitored performances of queries on SQL server using SQL Profiler and optimized it by creating appropriate indexes using Index Tuning Wizard by using SQL Data manipulation language.
• Involved in Application deployment, System Integration Test and User Acceptance Test and stress test.

Environment: Windows XP, VB.NET, MS Visual Studio .NET, SQL Server 2000/2005, XML, Crystal Reports, .NET Remoting, Windows Services, Infragistics.

Confidential, Dallas TX

Developer

Responsibilities:

• Analyzed business processing and application data processing and proposed alternate solutions with conclusive data.
• Designed automatic daily summary information processing to expedite reports processing of weekly and monthly reports.
• Migrated 9 of the applications to C# with better UI and Exception logging mechanisms. Support has been added to facilitate multiple instances of the applications running on same or different servers. Used Windows forms, ADO.NET, Windows Services, Crystal Reports, and Internet Transfer Controls in the applications.
• Used TOAD for database connectivity.
• Developed automatic Database backup application to take backup from distributed SQL servers.
• Developed tag-based SQL script generation application in C# for preparing and configuring database scripts for distributed SQL servers for quick installation on varied deployment configurations.
• Developed ASP.NET web pages to view and access Crystal Reports on a secured web site. About 50000 reports generated every month for different carriers.

Environment: IBM AIX, Windows Server 2000, VC++, C# .NET, Oracle 9i, MSSQL, TOAD, SQLPlus, MS Visual Studio .NET, SQL Plus, ASP, Crystal Reports.