Executive Summary:

• Responsibilities included project planning, issues and risk, communication, vendor relationship and earned value management, quality assurance and executive stakeholder presentations.
• Business enabling Certified Project Management Professional PMP , Agile Certified Practitioner PMI-ACP and Certified Scrum Master CSM with over 10 years of practical experience in the areas of IT Project Management, Process Improvement/IT Governance, IT Services Management and Business Analysis Requirements Capturing using diverse technologies within multiple industry settings. An innovative IT solution projects planning, implementation and continuous process improvement background with a focus on optimizing quality, results on time, reducing costs and exceeding customer expectations.
• Experienced with Software Development Lifecycle SDLC , Agile Project Management and Business Process improvement frameworks and delivering high caliber solutions aligning with business strategy.
• Significant knowledge across multiple platforms, processes or architectures ability to identify, evaluate and implement potential solutions and experience directing/mentoring of less experienced analysts/technical personnel.
• Experience with SAP 4.7i and other ERP integration projects. Implemented Data warehousing solutions for Business Intelligence analysis and reporting.
• Heavily involved in forming Project Management Center of Excellence PMCoE to establish Project Management as a business competency.

CAREER HIGHLIGHTS:

• Streamlined delivery process and master data conversion resulting in successful conversion rate of 95 while reducing the process duration by over 90 .
• Implemented IT Governance across 5 FAA ATO IT business areas and Enterprise IT Risk Security function for ATO IT.
• Worked with multiple vendors to resolve SAP 4.7 integration issues, which otherwise would have prevented the USD 40 Million SAP Implementation project from go-live.
• Saved 500,000 per year for the company by proposing and designing streamlined support/ticket management process, then implementing the project to a successful rollout that reduced the open tickets queue by 25 .
• Implemented encryption for custom internal business applications, saving the company up to 100 K/month in fines for PCI Non-compliance.
• Experienced in Government, Transportation, Biotech/Life Sciences, Energy, Financial, Rental Leasing Services, E-Commerce, Insurance, Telecommunications and Consulting verticals.
• Managed projects in a matrix structure, communicating with stakeholders to provide accurate reporting and information regarding ongoing projects, risks and initiatives.
• Interfaced with key business units in a multi-cultural global arena and built strong client relationships to ensure smooth progress of the projects.
• Educated business customers on Process Improvement, IT Governance and IT Service management.

Technical Skills:

Project Management: MS Project Server, SDLC/Agile/Scrum, Atlassian JIRA, Confluence, Greenhopper, MS Share Point, MS Visio, UML, Oracle Primavera, Rational Portfolio Manager.

Technology: Java/J2EE, Web Services, VB.net, SAP Enterprise, HP Software Testing Tools Database/EDW/BI Tools - Oracle, MS SQL Server, SSIS, SSRS, Informatica IBM DB2 Application Servers Websphere, Domino, Tomcat Rational Tools, Eclipse Process Framework, Lotus Notes Domino, Remedy, XML.

Professional Experience and Employment History

IT Project Manager/Quality Manager,

Confidential

• Managed the IFPA Enterprise Application Suite Enhancement Program Releases in support of Customer Acceptance Testing, while implementing best practices to ensure process improvement.
• Responsible for developing project plans, resourcing the project and managing delivery following an iterative development framework blending time-boxed waterfall approach with Agile Scrum Programming.
• Established release and customer engagement governance and metrics resulting in process improvement that reduced the delivery duration by 90 .
• Ensured the improvement in data quality of IFPA Master Data, where successful conversion rates above 95 well exceeded the defined target metric.
• Coordinated multiple project teams and functional groups to ensure streamlined IFPA program releases.
• Instituted a standardized delivery process and a common set of performance measurements for delivering the custom software suite to realize business value through frequent customer feedback.
• Managed system and workflow testing in collaboration with the customer.
• Performed oversight of the risks and issues of each release to set the appropriate expectation with customer.

FAA ATO IT Governance Program:

• Implemented IT Governance across all business units of FAA ATO IT Organization using ISACA's COBIT framework.
• Created the IT Governance Implementation Road map to be used as an input for Program Management Plan development. Assisted Program Manager with Program Management plan and tasks.
• Developed the Requirements Management and Communication Plan for the IT Governance Program and component projects. Developed ATO IT Governance Program Charter and IT Governance Board Charter.
• Worked on future ideal ATO IT Governance Model and Assisted in Discovery Phase Planning.
• Coordinated the senior leadership kick-off meeting and team manager's orientations and ensured proper communication of the artifacts to the stakeholders.
• Developed and implemented the MS SharePoint KSN site for the Governance Program collaboration and document management.
• Responsible for prototype development of a process authoring tool to support IT Governance Process Reengineering and Development.

IT Risk, Security and Continuity Program:

• Research and develop Enterprise IT Risk Management Frameworks recommendations with emphasis on public sector Enterprise IT Risk Implementations.
• Created the Risk Management, IT Security and Business Continuity Groups Roles, Responsibilities and position descriptions to assist with the staffing model.
• Developed the short/medium/long term road map and tasks for the standing up of the IT Risk Management, IT Security and Business Continuity sub groups under the Risk Management Group.
• Developed the Risk Awareness Program Project Plan. Worked on the Risk Awareness Campaign Tasks.
• Assisted with the development of Vision and Mission Documents for the Risk group and the sub groups.

Project Manager,Confidential

• Directed project team to Automate Server Systems Management Support Processes and Customize COTS Solutions. Managed all development, testing and training efforts.
• Project Managed Refactoring and Enterprise Application Integration Projects.
• Led JAD/Scrum sessions to collect requirements and developed requirements specifications Use cases artifacts.
• Implemented process and system improvements using Lean and Six-Sigma concepts to increase productivity and reduce costs while maintaining audit readiness.
• Provided technical and professional leadership and assistance to peers across service lines.

Project Lead Confidential

• Project managed upgrade projects to implement encryption for custom applications per Payment Card Industry requirements. PCI Compliance saved the company up to 100,000/month.
• Implemented Web Services solution to integrate workflow with legacy mainframe application.
• Supported eForms, Messaging Collaboration Infrastructure and web enabling/mobilizing eForms Approvals Web Services, Intranet and Blackberry Mobile Applications.
• Responsible for defining, developing and prioritizing the business requirements from customers and stakeholders.
• Facilitated Business Process Improvements through interactions with end users/clients.
• Worked as a liaison between business and systems areas to define change scope and requirements.

Confidential

• As Service Request and Defect management Remedy Queue manager, was responsible for managing the service requests and resource allocation to handle the remedy tickets.
• Managed implementation of several information related sites and employee self-service applications on the company intranet and the internet for the vendors/suppliers. Facilitated process review meetings with Business sponsors/owners to determine a common set of business practices and incorporated them into the system design.
• Worked with clients/business and the PMCoE to ensure that all requirements and SLA's are provided to support development/testing efforts and is the point-of-contact for issues and questions regarding all SR's/releases.
• Streamlined the production issues/support process to reduce the pending/open tickets queue by 25 , thereby effectively increasing cost savings by 500 Thousand.
• Managed project for Sarbanes-Oxley SOX remediation of custom applications, while following iterative development methodology.
• Developed Business Process Re-Engineering and Best Practices standards.
• Worked extensively with the IBM and WM team to resolve issues related to data load prior to application deployment. Non-resolution of this issue would have prevented the USD 40 million SAP upgrade project from go-live.
• Met/exceeded customer/end user satisfaction measures and services level objectives SLO .
• Developed the 3 and 5-year collaboration technologies road map for the executive management.

Sr. Consultan Confidential

• Responsible for implementation and support of the staggered applications migration of Prudential Securities Applications into Wachovia environment. Streamlined the Acceptance Test plans ATP to validate tests.

Sr. Technical Analyst Confidential

• Responsible for High-level design data flow diagram, Screen designs , Acceptance implementation and maintenance. Various modules were developed as reusable software framework/code facts.