CAREER HIGHLIGHTS

Vandesys

• Assisting customers realize complete value of their investment in Salesforce.com application. Providing consulting, project management, development using APEX, and Visualforce, and full-life cycle implementation services in Salesforce.com including data migration and integration. Managing business development including pre-sales, and generating statement of work.

Salesforce.Com

• Propose and deliver optimal solutions leveraging best practices and consistently delivering client value while increasing Salesforce.com revenue through active engagement in client management.

Accenture

• Reduced time to market by 60 and improved information flow across multiple Microsoft business lines through project leadership of SAP CRM implementation as Senior Consultant.

EDS

• Managed multiple high profile client engagements, including General Motors, Chevron Texaco, and Bell Helicopter, improving service efficiency and decreasing cost through CRM and ERP utilization.

Equifax

• Increased success of a marketing campaign focused on financial, automotive, and airline industries through market analysis and customer segmentation as well as enhanced lead generation services.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Principal Consultant/Solution Architect/Data Architect

• State Farm: As Lead Technical Architect and Data Architect, involved in one of the complex and very large implementation of Salesforce.com's Salesforce Automation and Marketing Automation

• Lead team of Data Leads and Business Analysts to deliver optimal solution to manage high volume data movement both for initial data population as well as ongoing data synchronization with external application, leveraging various technologies including Web Services, SOAP API, Bulk API, Bath Apex, Streaming API, Informatica, and Java based Custom ETL solution. Contributed to design of Exception handling and exception reprocessing
• Advised Directors and Architecture team in evaluating Salesforce.com application features and steering the team to make decisions from long term perspective, and in addressing risks and issues
• Acted as single point of contact SPOC for State Farm, Saleforce.com Expert Services, and Salesforce.com Product team to address application gaps including Governor limits
• Effectively managed communication and decision making across various application stake holders, and managed changes to enhance overall process and usability
• Configure/develop and demo proof of concepts POC to articulate solution and get business buy-in
• Lead team in Designing Solution to integrate Salesforce.com with Hadoop ecosystem for complex, time-based data analytics

Aruba Networks: Managed Service Cloud architecture review, set up process to manage on going Sales Cloud and Service Cloud support and enhancement:

• Involved in Service Cloud architecture review. Analyzed current process against best practices. Delivered assessment of capabilities and readiness for enterprise. Provided risks, opportunities, and solution alternatives.
• Set up process to manage Sales Cloud and Service Cloud user issues and enhancement requests using onshore/offshore model.
• Involved in Chatter roll out for entire company, and setting up support process.

Xarlesys: Managed development of suite of custom applications on Force.com platform, provided business strategy, go-to market strategy. Involved in customization and implementation of solutions to meet customer needs. Products included:

• xSMS enables sending and receiving SMS from within Salesforce.com. Provides ability to automate business process based on SMS response.
• xRealtors an application to manage Property Management process from end-to-end on Force.com platform.
• xRE CRM comprehensive Force.com platform based application for Commercial and Residential property developers.

Symantec: Led customization of Salesforce.com Territory management for Enterprise users

• Architected, Designed, and Developed custom Territory management application to manage Users association with Territories, and functionality to activate/inactivate Territory.
• Provided ability to identify and fix user's derived association with Territory to increase accuracy of Territory Forecast.
• Provided intuitive user interface to maintain Territory and UserTerritory.
• Architected and led migration of an acquired company from Siebel application to Salesforce.com.
• Architected process to integrate Assets from Oracle to Salesforce.com
• Managed Quality Assurance, User Acceptance, and Production Deployment.
• Involved in migrating data from Siebel on to Salesforce.com object/field mapping and transformation, migration architecture.
• Managed configuration, custom development of functionality, reports and dashboards.
• Led business requirement sessions, and to-be process design aligned with existing processes where possible. Processes involved: Marketing, Sales, Partner Relationship Management PRM , Agreement Management custom .
• Analyzed high level business requirements, estimated effort.

Transilwrap: led integration legacy order management applications with Salesforce.com using Boomi Atmosphere. Led customization of quote process

• Architected solution and managed delivery of one-way near real time integration of two legacy order management systems with Salesforce.com using Boomi Atmosphere.
• Architected solution and managed delivery of two-way integration of accounts with two legacy systems with Salesforce.com using Boomi Atmosphere.
• Involved in architecting parameter driven, interactive custom quote process. Solution involved Visualforce and Apex.

VMware: led Salesforce.com integration with UCM Universal Customer Master , Oracle EBS, Territory Management Force.com , and Commission custom applications. Configured Sales process for Direct Sales Team.

• Provided unified view of the Account, by designing and leading integration of Salesforce.com Partner account and End-Customer account with UCM using Fusion Middleware technology.
• Provided tracking of Commissions to Orders and Opportunities, by designing and leading integration of Salesforce.com Opportunities with Oracle EBS, custom Territory management Force.com , and custom Commission applications using Informatica.
• Managed integration infrastructure setup, development, Quality Assurance, UAT, deployment, estimates, budget, and resources.
• Configured Account, Contact, Opportunity, and Sales process for Direct Sales Team.

CA Computer Associates : redesigned role-hierarchy, enabled Salesforce for Partner management, integrated Salesforce with custom partner portal application

• Developed and maintained project plans for channel business partner management .
• Managed issue logs, status, and budget reports.
• Led business requirement sessions, prioritization, and deriving to-be processes.
• Demonstrated Territory management functionality, analyzed requirements and gaps. Presented the findings.
• Delivered Solution design document, configured application.
• Delivered Technical design document, developed solutions using Apex and Visualforce, and managed developers.
• Managed user acceptance test, end-user training.
• Managed global roll-out of application.
• Provided post production support and administration.
• Managed on-going enhancements.

NCR: implemented Salesforce Automation, and Marketing Automation.

• Implemented Salesforce.com for direct and indirect partner channels.
• Managed project from requirements gathering to roll-out.
• Delivered Configuration workbook, and Solution design document.
• Built custom application to track partner certifications.
• Conducted user acceptance.
• Contributed for training material preparation.