Senior Program Manager Resume Profile Fort Lauderdale, FL - Hire IT People

SUMMARY

Accomplished results oriented information systems professional with over 20 years' experience bringing corporate initiatives to fruition. Responsible and accountable for the management of multiple projects directed toward strategic business and other organizational revenue objectives.
Managed a diverse portfolio of enterprise Programs and Projects within a Corporate IT PMO
Responsible for multimillion dollar Capital and Operational Project Budgets
Extensive background in Project and Product Management for both IT Software and Hardware Companies
Ability to disseminate technical information to non-technical audiences and work effectively with a cross-section of contributors including executive stakeholders, users, direct reports, vendors and technical contributors
Proven track record of achieving organizations goals through a combination of strategic planning and tactical tenacity
10 years Program Management experience for NASA

Expertise

Program Management	Project Management	Product Management
Governance Scorecards	Business Process Re-engineering	Requirements Gathering
Performance Metrics -KPI	User Acceptances Testing	Roadmap
CRM Software	Waterfall/Scrum	Release Management
Clarity/MS Project/SharePoint	Social Media	PDLC/SDLC Methodologies

Experience

Senior Program Manager

Confidential

Responsible for the inception and deployment of a 9 Million user experience U/X sales operation and customer care initiative across 13 call centers US and Latin America . Program Increased new sales revenues by 81 Million
Partnered closely with other internal DIRECTV business units Marketing, Quality Assurance/Compliance and Training creating roll out strategy for U/X programs specific to DIRECTV vertical markets
Created and responsible for Program's Business Intelligence balanced score card and all program governance. Score card derived from Internal and Partner Master Data Management sources including: Oracle, SQL Server
Created Partner Web and Social Media portal for governance and communication
Define and initiate projects, and assign Project Managers to manage schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result
Responsible for 15 employees including site project management and user experience consultants
Lead weekly status updates for internal and external stakeholders
Held program level daily standups on call center s deployment during critical roll out phase

Sr. Project Manager

Confidential

Migration of legacy Oracle CRM systems into Salesforce, Seibel, SAP and Web Applications
European manufacturing plant integration supply chain to Oracle SAP
Channel Business Intelligence Reporting Project, Oracle with a
Vendor integration of a Case Management system for Oracle SAP Human Resources

Project Management Activities included:

Facilitate discussions and drive consensus on business requirements with cross-functional teams.
Architect solutions based on business requirements and PMO standards
Maintain BI performance metrics for stakeholders on all projects
Presented project status to executive level steering committees
Develop and deliver UAT, User Training and Organizational Readiness
Responsible for 14 Contractors including Project Developers, QA, PM, DBAs and Analysts

Sr. Product Manager

Confidential

Defined market and user requirements for Business Intelligence software platform. Delivered product service portfolio used by Professional Services Division. Defined and delivered SaaS Model for a specific target markets.
Developed pricing, product marketing, and technical strategy, as well as market analysis, platform roadmaps.
Gathered, defined and analyzed product enhancements for future software releases.
Managed User Requirements, Customer Beta Testing, Defect Tracking and Product Release
Delivered high level briefings on product portfolio and strategy at user conferences and customer briefings.
Created sales collateral to aid in consultative selling, trained sales executives to disseminate products' key advantages, resulting in a faster sales cycle

Sr. Product Manager

Confidential

Delivered to market Avocent's Data Center management software product DS View 3 Virtualization and Blades monitoring.
Gathered, defined and analyzed product enhancements for future software releases.
Developed pricing, product's roadmap, and technical strategy, as well as market analysis, platform roadmaps.
Planned and execute product launch activities and follow up on existing product releases with the field including Beta Test
Refined product strategy around virtualization to target specific audiences from CFO to end user.
Delivered briefs to both Industry Analysts Gartner, EMA and IDC. and Press.
Created sales collateral to aid in consultative selling, trained sales executives to disseminate products' key advantages, resulting in a faster sales cycle.