Customer Service Manager Resume Profile Shreveport, LA - Hire IT People

Experience :

Customer Service Manager

Confidential

Multi-site supervision Shreveport / Baton Rouge
Maintenance, compliance, and preparedness for corporate disaster recovery site
Construction of new cubicles and office areas for personnel New hires, IT / Trainer
Direct reports for 45 personnel and remotely supervised additional personnel
Recruit, screen, interview, hire, on-board, and trained personnel
Developed personnel with of Six Sigma, ISO 9001, Lean, and Kaizen projects
Increased quality and performance scores with 40 reduction in personnel
Managed an annual payroll of over 2.75 million
Completion of multiple projects

Accomplishments :

Project Manager

Confidential

Managed the construction completion of a corporate facility
Directed the construction of corporate remodel of a facility
Multiple responsibilities Construction, Remodeling, Logistics, Grounds, Building Maintenance
Multiple facility leadership GSA and corporate
Recruit, screen, interview, hire, on-board, and trained personnel
Developed personnel with of Six Sigma, ISO 9001, Lean, and Kaizen projects
Completed risk analysis / root cause for entire corporation
Chief Safety and Compliance Officer for a federal government facility
Ensured adherence to OSHA, DeCA, DOD, DOT, and Inspector General
Supervised the construction and remodeling multiple projects
Increased revenue on a contract 300,000 annually
Utilized Lean operations and created quality assurance and control programs
HS E manager for facility and led corporate operations
Created preventative maintenance programs for equipment and vehicles
Managed multiple geographic locations, contracts, operations, and GSA
Conducted all safety and training meetings, including documentation
Coordinated efforts of : contractors, sub-contractors, vendors, and all company personnel

Accomplishments :

Vocational Manager / Project Manager

Confidential

Direct reports for 35 personnel and indirectly supervised others
Created and implemented vocational job training and placement program
Multiple unit management Retail
Marriott, Sheraton, Clarion, Jameson Inn, Brookshires, and Super One
Supervised remodeling, maintenance, and repairs
Supervised new construction
Trained personnel regarding safety, standard operating procedure, OSHA, and MSDS
Remotely managed multiple sites and operations
Managed multiple GSA sites, corporate facilities, and personnel
Developed personnel with of Six Sigma, ISO 9000, Lean, and Kaizen projects
Utilized Lean procedures to eliminate errors
Ensured adherence to ISO 9000 programs
HS E manager for multiple facilities and operations

Accomplishments :

Creation and implementation of parish's first vocational training and placement program
Trained personnel on federal documentation and paperwork
Completed federally approved performance evaluations
Constructed the mathematics examination questions for LEAP 8 years

Sales and Service Manager

Confidential

Direct reports for 35 personnel and indirectly supervised others
Multiple responsibilities New Construction, Remodeling, Maintenance, Grounds, Sales, and Service
Managed multiple GSA contract and corporate sites
Managed multiple projects and tasks
Monitored all new construction
Created procedures for bidding, installing, construction, and service equipment ISO 9000
Ensured ethical sales processes, procedures, and policies
HS E manager for facilities
Developed personnel with of Six Sigma, ISO 9000, Lean, and Kaizen projects
Managed P/L, EBITA, Safety, Compliance, and personnel

Accomplishments :