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Project Coordinator Resume Profile

Allen, TX

PROFESSIONAL SUMMARY:

  • Experienced IT Consultant, Project Manager and Coordinator for various IT Hardware and Software projects
  • Industry experience includes Commercial/Retail Banking, Federal Regulatory, Funding and Audit, Oil and Gas, Manufacturing, Retail, Medical, Healthcare, Non-Profit, Aerospace and Defense, Telecommunication, Engineering and Insurance
  • Experienced Technical Support Analyst with Hardware and Software/Tier 1-3
  • Has good understanding of project management, project coordination Infrastructure and client-based projects and Agile Process Control, including standard and adhoc reporting to management and divisional PMO
  • SME Subject Matter Expert on coordination of hardware and software roll-outs on single projects with >1k clients and with projects exceeding >10k sites
  • Solid understanding of Network Infrastructure and Transport / Routers/Switches/Gateways/Telco/Protocols
  • Excellent utilization of MS Office tools such as Word, Excel, Access, Project and PowerPoint
  • Used MS Visio, Documentum and SharePoint portal for workflow creation and report documentation
  • Excellent understanding of contract and SOW design as well as RFP compliance and audit

PROFESSIONAL EXPERIENCE:

Confidential

Project Coordinator

  • Providing onsite service installation for Rubbermaid Medical Carts and UltraSonix, SonixTouch Ultrasound devices within the medical community private physicians and at local hospitals including Texas Heath Resources in North Texas. Also provide onsite service for Varian and Toshiba on lab based and portable Magnetic Resonance Imaging devices
  • Other clients include Federal Express, United Parcel Service and The US Postal Service, in response to service requests on High Speed Imaging/Scanning devices
  • Responsible for repairs, installs, upgrades, project management, site surveys, site hardware/software audits, network design, network audit and documentation
  • Coordinate with customers regarding schedule and availability during the installation and repair
  • Provide documentation in MS Word and Excel format for reporting purposes

Confidential

Project Coordinator/Project Manager

  • Support and Project Coordinator and Management for a complete roll-out of new data communication hardware, Hosted VoIP and POS Software pushed , including ISP at 814 sites
  • The project was managed across 4 time zones
  • Provided onsite support and management for all onsite technicians
  • Review work completion for each site and maintain documentation on a daily and weekly basis
  • Point of contact for all technician and customers in coordinating schedule of install, network availability onsite, guiding Technicians on install standards as well as network configuration
  • Coordinate with more than 16 people on the rollout project, including vendors and subcontractors
  • Facilitate daily meeting for 15-30 sites

Confidential

Project Manager/Project Coordinator

  • Provided project management and coordination for Insight's clients such as Bank of America, JPMorgan-Chase and Wells Fargo for multiple IT hardware and software roll-outs at >20k sites total
  • Projects include installation of IT data and voice hardware and software at branch locations
  • Coordinate with personnel and support group nationwide regarding deployment of field works
  • Acted as single point of contact for scheduling and support during deployment
  • Completed setup of IT data and voice hardware inventory at Blue Cross/Blue Shield of TX, Blue Cross/Blue Shield of TX, IL and HSCS, including their national data center in Waukegan, IL >100k parts
  • Managed a team environment of 3-5 people at each of 3 sites for onsite implementation

Confidential

IT Consultant/Project Manager

  • Primary consultant with PCACSS responsible for all IT projects
  • Responsibilities include bank branch IT audits IT, Telecommunications, Teller, POS and Security , change control, inventory and asset control
  • Installed software and repair hardware
  • Provided training and security for stake holders an customers
  • Major clients include: Bank of America, JPMC, Wells Fargo, CitiFinancial, City of Denton Utility Billing/Payments and Police/E911 , City of Plano, City of Dallas, Aegon Marketing, Raytheon, Vision Technology, Sarcom, Toyota Toyota Financial Services , HP, NEC, CSC, NCR POS/ATM , PVH and PepsiCo, Richardson Data Center: Storage, Thin Client and Payment Processing
  • Worked on hardware issues concerning IBM, HP, Dell, Cisco and Juniper, Cisco and F5 for access control and IDS, IBM, HP and ADIC for storage and backups, Windows, Unix and Unix flavor AIX/OS400/Linux

Confidential

Sr. Systems Engineer

  • Worked on US and International Voice/Data IP/VoIP Networks
  • Project Coordinator on research for Analog/Digital communications conversation BiSync, VoIP/SS7, SIPP, Cisco, Neura
  • Responsible for re-engineering, designing and maintaining voice and data IP and VoIP networks in the US Dallas, TX, NYC and Newark, NJ and 10 International locations via TeleGlobe, UUNet and Savvis backbones
  • Supported products such as HP, Compaq, Dell, Cisco Router and PIX , 3Com, Excel Switching, Nortel, Ascend, Nuera, Lucent, Innovaphone, SMC, BreezeCom, Telephony Experts DataFlex and Compuiq
  • Supported protocols such as IP, VoIP, MPLS, BGP, xxGRP, HSRP and OSPF
  • Supported Remedy help desk environment for calling card services support
  • Supported 6 Cisco beta VoIP sites in the US, Mexico, Sri Lanka and India

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