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Technical Program Manager Resume Profile

Atlanta, GA

Project Management / Program Management

  • Problem resolution of Troubled Projects
  • Business Process Outsourcing
  • Client Relationship Management
  • Budget, Fiduciary Project and Program Controls
  • Forecast Analysis
  • Virtualization
  • Process Improvements
  • Disaster Recovery / Backup Recovery
  • Data Center Warehouse Setup and Management
  • Software and Hardware Asset Management and Inventory Compliance Standards with Implementation
  • Team Building and Goal Based Leadership Proposals, SLA's, SOW's and RFP Responses Scope/Requirements Definition Business/Technical Design Cross Functional Team Building Leadership Business Process Reengineering Risk Assessment/Impact Analysis, Testing and Quality Assurance Tactical/Strategic Planning Project Reviews, Legal Compliance, Regulatory Planning Audits Coaching/Mentoring
  • Corporate Compliance SOX, HIPAA, ITILv3, ISO's
  • Change Management Controls and Best Practices

Technical Skills:

  • Project Manager/PMI, Risk Management, Change Controls, Delivery Management 16 years
  • A / T-SQL / Microsoft Project Pro Server-SharePoint Server, ISO Standards 8 years
  • MS VB.NET, ASP.NET, C , MS-SQL Server, Business Requirements, Exchange 8 years
  • Program Management, Windows Server Infrastructure, Microsoft Office and Visio 7 years
  • Crystal Reports V6, 7,8.5, 9.2, SOA, Visio-Design Interaction Diagrams , RPM Rational 7 years
  • Sarbanes Oxley SOX Compliance, International Team Management, JIRA 6 years
  • Microsoft MCSE, Microsoft Office, Microsoft Server, Vendor Team Management 6 years
  • IBM Web Sphere Server Info and WCC , Microsoft Project, Project Server, IPTV/IPT 5 years
  • Six Sigma Black Belt, PMP, HIPAA, Vendor and Third Party Management, SAP, Clarity 5 years
  • Java/Unix, SAP Boot camp-Garden and Plants/ BMC Suite, Website Development, SOA 5 years
  • Oracle8i, 9.2i, Active Directory, IPT, PCI Compliance. Plainview, EnCase, DSS 5 years
  • Tivoli, Z/OS, IBM HTTP Server, IBM DB2, CICS, Microsoft SharePoint, HP Openview 4 years
  • HP Quality Center, Microsoft SMS/SCCM, ERP Project Management, Great Plains 4 years
  • Cisco Call Manager 7, Unity Call Convergence, SharePoint Project, ITILv3, MDM 3 years
  • E-Discovery, BMC Remedy, Rational Portfolio Manager, Microsoft System Center 2 years

OVERVIEW:

  • Extensive skills in dealing with customers, clients and problem/crisis resolution as well as crisis management. Six Sigma Black Belt for customer satisfaction. Experience in opening and management of offices in multiple locations and international management of foreign offices as well. Most recently heavily involved in cloud based project alignments from outdated legacy environments. Interaction with IT directors, chief operating officers, chief executive officers, company presidents, executives, and regional technology managers. Training, continuing education, development of policy and procedures and legal obligations for employees as well as multiple project management.
  • Project development of large Websphere applications on customer facing and large scale public media accounts that encompass large SOA enterprise clients.
  • Analysis of and improvements in DSS/PCI for security detection for large merchant customer interfaces utilizing Websphere and Tivoli suites. Project and Program Manager/Database Warehouse Administrator/Analyst level in the fields of Actuate Report/Crystal Reports, Electronic Discovery eDiscovery , Computer Forensics-EnCase, SOA, MS-SQL, ORACLE and ASP.NET/VB.NET to assist in product development, system integration and reports.
  • Worked with MPLS team on SLC Process at American Express conversion to Ameriprise and also doing the 1st and 2nd Waves at Ameriprise with MPLS and did MPLS monitoring, upgrades and VPN Support. Experience with Agile, SCRUM, Waterfall, Earned Value, LEAN, Six Sigma, Primer, Waterfall Traditional and IBM , SDLC Software Development Lifecycle and RUP Rational .
  • Member of the Atlanta Chapter for Project Management Institute as well as the Professional Project Managers Atlanta.
  • Specialized years of experience within the Information Technology, Insurance, Healthcare, Banking / Financial and Legal Industries. Certified in both HIPAA, ITILv3, ISO's and SOX.

EXPERIENCE:

Confidential

Program Manager Contract

  • Information Technology and Project Management consulting with a focus on Microsoft and Cisco products. Helps to set the path for companies large and small to meet their goals faster, more efficiently and with higher-quality results - whether embarking on a major capital project or developing a new product or critical initiative as well as recovering from other situational events.
  • Specializing in Project Setups, PMO setups, Project Path implementations, Recovery efforts, reorganization methodologies, new integrations upgrades, financial matching to projects, project coaching through situations, VMware virtualization and Data Center consolidations. Utilizing Agile, Scrum, Six Sigma-Black Belt, RUP and other methodologies. Utilization of JIRA, Rational Portfolio Manager, CA Clarity, Primavera.
  • Currently supervising 200 personnel onshore and offshore and responsibilities extending to 25M budget
  • Rollout of high level applications and product support as well as Q A Testing.

Confidential

  • Managing project teams consisting of Implementation Consultants, Clinical Consultants, Business Analysts and Client Support Teams
  • Managing delivery of complex healthcare software implementation projects with an average project length of 12 months
  • Managing projects in line with quality and compliance processes
  • Regular status reports and updates to key business stakeholders
  • Specializing in ERP, Rhapsody, EPIC and HIE Healthcare Information Exchanges , ICD-10 and 5010 initiatives
  • Management and help to plan interfaces between North Dakota, North Carolina hospitals and Health Information Exchange HIE Technology includes XML, Mirth Connect v 2.1 interfaces, webservices, MQ Series, HL7 PIX/PDQ, JavaScript, Java, Oracle and other health system frameworks like Rhapsody and EPIC
  • Have worked with Electronic Health Record EHR exchanges across the private and governmental roles as well as the civilian roles for Health Information Technology HIT and ICD-10

Confidential

Program Manager Contract

  • Partner with Presidents' and Executive Teams of both organizations to effectively integrate all functions within both organizations.
  • Spearhead all integration efforts ensuring a smooth phase-in of the acquired company.
  • Develop a streamlined integration roadmap tailored to various deal structures, within the framework of the company's overall integration methodology.
  • Managed reporting and resolution of issues, risks and dependencies, proactively identifying potential planning gaps, suggesting mitigations to risks, actions to close issues or complete open items.
  • Defined approach, tools and processes that will be used to support transition events. Provided dashboards to monitor integration status. Utilization of CA Clarity for PPM tools.
  • Performed full re-scoping of all PCI systems, reducing number of in-scope assets from over 2200 to approximately 300 systems. Designed sustainable PCI Program moving forward with clear definitions of all controls control owners, published control audit interval calendar and functional evidence repository. Rationalized PCI controls with other compliance control areas to streamline compliance efforts.
  • Establish improvements in acquisition integration processes/techniques and best practice methodologies.
  • Manage cross functional teams ranging from Technical Product Management and Engineering, Operations/Fulfillment, Ad Trafficking, Marketing, Resellers, Business Development, Training, and Vendors
  • Management of 416 personnel, 36 Project Managers, 4 Program Managers with a budget of 150M.
  • Responsible for the system implementation/set up for selling an ad product, from sales, CRM Salesforce.com , SAP, fulfillment and billing systems and integrations of 60 other projects for HR, Payroll, Legal, Benefits and others. Reworked former program operations and communications for AGILE model to meet deadlines.
  • Coordinates technical integration of above systems with other platforms, including sales tools, reporting, publisher/partner management, ad serving, and core listing display on YP.com
  • Work directly with high level stakeholders to define requirements for both product and implementation
  • Manage risks, issues, and complex cross-project dependencies Utilize Clarity Project Portfolio Management to assign and grant access of new user to track project deliverables. Drive mitigation and contingency plans and assess material impact based on project metrics and quantifiable data.
  • Drive accountability for the accomplishment of deliverables, work packages and overall business solutions, including tracking of project progress and assessing project trade-offs across scope, timing, and resources
  • Serve as a communication hub for project status across various business units
  • Develop project plans, manage scope, deliver milestones, and ensure that all teams have the information needed to make informed decisions Own the execution of specific products and lines of business
  • Lead and/or contribute as an individual resource or subject matter specialist to cross-functional projects with regards to dates, risks, impact and schedules

Confidential

Program Manager

  • Turnaround of trouble program and improvement of overall metrics resulting in 51 improvement in operations and procedure efforts. Responsible for redoing program alignments that showed better client results in all areas.
  • Reported to the Director of Enterprise Systems Development, the CEO and the CIO along with board members.
  • Supervised 280 personnel, 6 Project Managers and a 40M Budget for complete SDLC development.
  • Provided hosted, end to end solutions for State of North Dakota government electronics benefits for transfers, adjudications, Medicaid, Medicare, electronic payment card processing for 40 states and Federal government benefit programs. Rebuilt teams and process outsourcing initiatives for maximum Lean Six Sigma potential.
  • Automated manual processes for state of the art Java Web-Based Claims Processing application
  • The Xerox Enterprise HealthSolution provides a full-spectrum solution that enables provider and member enrollment through medical claims processing, payment and reporting. The Xerox Enterprise HealthSolution utilizes a J2EE/SOA architecture built using IBM's WebSphere Portal, Application and Process server technology and 14 commercially available off-the-shelf products i.e. COTS to provide an industry changing Medicaid Management Information System MMIS . Introduction of AGILE/Scrum Methodology into processes.
  • Provide general project management support and quality assurance support to deliver responsive and reliable outcomes in accordance with the HIX and ICD programs. Helped to implement first ever integrated MMIS program for full electronic transfers and payments under PCI and DSS standards for all of North Dakota.
  • Provided improved project management recommendations and quality assurance across the scope of both the HIX and ICD-10 programs for AK, AZ, ND and NH as well as future RFP assessments for WY and CA.
  • Developed and managed all three technology vendor timelines for the 40 projects across the programs to assure that all steps are completed on time and within budget. Utilized Clarity CA and PPM as well as Rational PM.

Confidential

Senior Project Manager Contract

  • Led efforts in SLA alignments across 12 Projects, overall lab and test environments and for Backup/Recovery Efforts for SAP within Healthcare HIPAA compliances involving 61 team members for a 9.4M commitment.
  • Financial guidance, vendor management, technical substructure and communication tools and relation to management on cloud based environment for migration, integration and deployment.
  • Initialization of a new stage virtualized BR/DR effort bypassing tape recovery and deployment of a new Lab/Test Environment as well. Utilized Rational Portfolio Manager RPM as well as Oracle Primavera.

Confidential

Program Manager Contract

  • Led focus on integration and development of core design to component medical software suites.
  • Financial guidance, vendor management, technical substructure and communication tools and relation to management on cloud based environment for migration, integration and deployment.
  • Developed, integrated, migrated and final deployment of Microsoft Great Plains Solution for General Ledger including using Square for EFT and credit card acceptance with PCI/DSS standards, Human Resources, Accounts/Receivable and Payroll Solutions. EPIC Training and Utilization.
  • Consolidation of various medical software SLA's into a software asset management plan.
  • Deployment and deployment of new VOIP structure for Corporate Offices.
  • Training of key users on new internal standards along with new web based solutions for process.
  • Compliance and reporting for HIPAA and SOX reporting for financial documentations.
  • Communications with Equity Group and Senior Executives in planning I/T structure.
  • Completion of Projects on time and on budget with virtualized infrastructure and cost savings of over 420,000.00 from final realized environment. Completion of standards for others to follow. Short time limit due to the financial commitments for completion.

Confidential

Project Manager Contract

  • Led for the project management of upgrades to CCR which involved active directory and other upgrades from a Windows Server 2003 environment to a Windows Server 2008R2 as well as the integration from Windows XP Professional to Windows 7 Enterprise.
  • Financial guidance, vendor management, technical substructure and communication tools and relation to management on cloud based environment for migration, integration and deployment.
  • After a thorough research for the dependencies, the reliance on Microsoft to proceed was established. The problem then was discovered that Microsoft would not have software needed ready until October for the full environment migration meaning that there would be a six month gap where no work could be done by the project management team directly, ending the contract early. Reporting to Corporate Board Members at CCR on project status and results.

Confidential

Project Manager Contract

  • Led dynamic project push for RSQ/RSK deployments to 983 sites over North America retails locations under contract with AT T Mobility for completion before retail freeze dates. Middleware enterprise implementations including MOC, Google Analytics, Tivoli, Websphere and to utilize instant payment options from kiosk.
  • Financial guidance, vendor management, automation of applications, technical substructure and communication tools and relation to management on cloud based environment for first time deployment. PCI 3 Doctrine.
  • Responsible for the takeover of the project from a previous project manager due to her passing.
  • Creation of new documentations, instructions materials, database setup, project communications and management through sharepoint and secondary setup of support responsibilities for legacy environments.
  • Reporting to CEO, Ralph de la Vega on a project that was considered one of his 14 plan goals.
  • Completion of all retail locations and virtualized support environment in time for retail break.

Confidential

Senior Project Manager 6 months - Contract

  • Led by conducting an in depth planning phase to ensure that all metrics were observed.
  • Developed project charter, detailed schedule with advanced budget, vendor and internal resource cost association, milestones tracking, dashboard, branding plan, staffing plan, communications plan, risk management plan, litigation risk areas, strategic options and resource matrix, disaster recovery plan, and a data safety and monitoring plan.
  • Conversion of infrastructure into a cloud based environment to data centers at Dubuque, India, Austin and San Angelo. Worked with financial team to ensure timely distribution and payment of all invoices for application and recertification fees as well as Global Certification Programs for the PCI Security Standards Council
  • Upgrades of various applications from outdated unsupported structure designs to new cloud and upgraded platforms to be able to do electronic payments and transfers.
  • Compliance with state administration and reviews for Open Records Acts and retentions.
  • Collection of data into ITIL v3 standards for HIPAA and SOX compliance databases.
  • Medical Database upgrades from Windows NT to Windows 2008 R2 standards and integrations.
  • Takeover of troubled project for Windows 7 deployment utilizing the Microsoft Assessment and Planning Toolkit as well as the Microsoft Deployment Toolkit 2010 for Office of Attorney General and Department of Criminal Justice to total end users of 31,080 from both agencies.
  • Restructure and guidance of Oracle BIS and the Enterprise Asset Library Key for all financials. Time imperative as needed for essential for HIPAA and other issues of compliance for the Texas Department of Parks and Wildlife. Worked with reporting regulatory information for Federal matching funds.
  • Responding to and communications with Senior Directors of all 26 agencies that projects had impact upon and sharing of information bases.
  • Completion of all projects at the end of the six month contract with a complete end state to data centers in Austin and San Angelo under budget scoping.

Confidential

Project Manager Contract

  • Established a framework to control, monitor data collection and disseminate information for location and data mining as well as server farm.
  • Built up PMO design from design aspects to match RUP methodology.
  • Develop common definitions to facilitate the sharing of data which will be held in electronic form
  • Achieve agreed standards and policies for electronic information collection and transfer including HIPAA, ITILv3, FOIA, NIH Security Level 5..
  • Achieved agreed minimum standards for technical and application support for stakeholders and end users, documentation procedures and safety monitoring protocols
  • Communications plan with senior executives and reporting lines up to Director level.
  • Set up effective mechanisms for reviewing and updating the database management system, including data mining and data cleansing, SAN allocations for matrix database growth.
  • Completion of all 30 databases to final state through project takeover.

Confidential

Program Manager Contract

  • Lead on the team to establish and define the Licensing Implications with Discovery, Deployment, and Remediation for Enumerating, Reporting, and Publishing and insuring Software Compliance for current Cost Avoidances and towards Future Savings.
  • Reported to the Director of Asset Management and CTIO, Pamela Pure.
  • Creation of PMO Project Management Office , selection of Asset Management tool and applications with integration into a comprehensive Software Enterprise Asset Management Plan.
  • Creation of a Project Charter, Budget Plan, Communications Plan and over 20 PowerPoint presentations.
  • Creation of a Master Software Catalog integral to the formation of a DSL Definitive Software Library for ITIL standardization Information Technology Infrastructure Library - a System Standard within Asset Management ISO19770 concurrent with the implementation and coordination of the asset repository of HP Open View as well as creation of contract management database and software repository system.
  • Drive response to communications with executive level shareholders and outside stakeholders for vendor management incorporation.
  • Identified 46.8 Million in license purchase remediation globally across business units
  • Finalized to 26,000 base users and additional 6,000 IT users, projected to save 5M in first six months on underused licensure and penalties resolution. Created an original forecast project plan of over 600 lines.
  • Designed and maintained internal website and SharePoint site for gathering internal analytics and for communications.
  • Compliance in all EDI HIPAA 4010 X12, 5100, AS2 control items as well as document project charter, legal risk/analysis and compliance expectations in forecast for risk/gap analysis.
  • Program was cancelled and outsourced to a third party overseas HP Evergreen after resource allocations had occurred companywide. Credited with establishing a footprint for follow up.

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