Profile

Successful Business Analyst with over two decades of expertise in Information Technology. Accomplished in PMO and SDLC management, requirements analysis, and an acknowledged contributor to the SOFTWARE REQUIREMENTS MEMORY JOGGER published by GOAL/QPC. I am respected for high standards and building professional partnerships. I excel at delivering business solutions, and have influenced IT PMO organizations in cost-reduction, capability uplift, and continuous improvement. Expertise in Clarity PPM .

Tools

ITIL v3 Foundations Cert

SAP BO Web Intelligence v3.1

Microsoft Project

CA Clarity PPM v12 v13

HP Service Center

Microsoft VISIO

CA Workbench

HP Quality Center and ALM

Rally

Career Summary

Project Manager

Confidential

• Provide Senior-Level Business Analysis leadership on an Agile Development Team in the IT Commercial Lines Development Center. Experience in Agile Scrum practices such as Test-Driven Development, Circular Dialogues, Daily Standup Meetings, Grooming and Sprint Planning, Demo's, Releases, and continuous feedback.
• Leading the implementation of using Rally to perform testing of user stories, defect management, and end-to-end traceability

• Perform testing on data, business rules, workflow, reports in both web-based and mainframe environments for commercial systems

• Established a vendor relationship between Google Partners and Motorists IT and delivered a cost benefit analysis for the purchase of Google Maps and Places API

• Mentor and guide QA/QC team members, who work remotely, with testing assignments and issue/defect resolution

• Manage production defects that are logged in HP ALM to resolution

• Perform Project Management, Business Analysis, and Portfolio Management duties for JPMorgan Asset Management Private Banking Technology. Write Business Cases, Functional Requirements, create data-flow models, Use Cases and Stories, Create Business Flow Diagrams, and UAT Test Plans, Test Scripts, and Test Scenarios. Use MS Project, Clarity PPM v13, HP ALM, Visio, SharePoint, and follow SDLC practices
• Delivered a data migration project to archive over 25k customer records from CPC Citadel to Private Banking iVault on schedule, within budget, and zero defects in production

• Produced the 2014 Global Strategic Platform Roadmap, which has been funded to deliver functional enhancements to the Private Banking Trading Tool and eliminate manual process gaps

• Coordinated Private Banking Technology Releases in support of a top tier program that impacts Private Banking Managed Account Customers

• Prepared and facilitated an Agile ABC Session to elicit the real requirements from JP Morgan Private Banking, as part of a Continuous Process Improvement effort

• Wrote functional specifications in response to business requirements, and managed small to medium-size projects that required Private Banking Technology solutions

• Supported the Infrastructure and Operations Organization I O , which has over 1200 employees, with IT Portfolio Planning, Demand Data Analysis, Risk and Issue Resolution, Continuous Improvement and Resource and Demand Management Capability Uplift. Used Clarity v7, v8, v12, CA Workbench, CA CAPA, SAP Business Objects v3.1, Visio, QuickR-Livelink, SharePoint
• Drove the I O adoption of an enterprise-wide Resource and Demand Management Capability, resulting in 92 improvement of resource planning for funded investments and operational work

• Trained 153 people, including Portfolio Coordinators, Project Managers, and Resource Managers on IT Demand Management, Cost Plans, and how to effectively use Clarity PPM

• Caught more than 100 IT Demand Management gaps, using data from ad hoc Clarity PPM and Finance reports as well as creating queries in Business Objects and got those problems fixed

• Presented options for financial risk mitigation on the IT Ability to Deliver through an analysis of 7 business cases and measuring estimation and schedule confidence levels and IT labor constraint severity for associated projects

• Achieved Continuous Improvement goals by making Resource and Demand Management Activities relevant to People Leaders and Project Managers by facilitating enlightened presentations and acknowledging capability adoption with recognition awards

• Performed several Clarity Administrative functions, including granting user-rights, OBS maintenance, managing functional roles, building project and operational plans, establishing project linkages and hierarchies, portlet configuration, and ad hoc reporting

• Partnered with CA Consultants to learn, problem-solve, and achieve successful implementations

Senior Business Analyst

• Implemented the continuous improvement of the requirements process for the Global IT Service Management. Coached a team of 18 Business Analysts on requirements engineering and business process modeling. Ensured that all functional requirements were relevant, concise, understandable, and unambiguous
• Enforced the requirements management capability, resulting in standardized, predictable, and repeatable software development

• Elicited real requirements from IT and business stakeholders through JAD Sessions, Retrospectives, and one-on-one interviews

• Gave direction to project teams on the best requirements method to employ given the type of effort, time constraints, and critical success factors

Senior Business Analyst

• Researched and prepared Business Cases, Project Definitions, Statements of Work, and Emergency Change Requests by collaborating with external Clients and the CSC Program Management Office. Wrote functional requirements and managed them throughout the software development lifecycle. Trained less-experienced Business Analysts on requirements engineering methods
• Trained 42 employees from all areas of system engineering on requirements management

• Achieved getting business cases approved from CSC Finance and Legal channels, thereby demonstrating the ability to collaborate, write, and deliver results

• Interviewed, made recommendations for hire, and trained Business Analysts on the Enron account

• Discovered process dependencies, disconnects, redundancies and worked with teams to close gaps and streamline operations

• Created business model diagrams to expose business process improvement opportunities to result in capability improvement