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Infrastructureenvironment Manager Resume Profile

NY

Employment History:

Confidential

Infrastructure Environment Manager

  • Serve as the Infrastructure Environment Manager for the JPSS Project which is a collaborative program between NOAA and its acquisition agent NASA.
  • Coordinate various technical operations and communication across multiple outside military and government agencies. This also includes multiple I.T. Teams internally as well.
  • Work with NASA point-of-contacts to ensure satellite data is synchronized and readily available 24/7.
  • Assist with the preparation of NASA Satellite Launch Missions by establishing Data Center freezes .
  • On a daily basis work with Integration, Deployment and Testing Teams to ensure project progress.
  • Directly ensure seamless environment operations amongst the teams at numerous CONUS Federal Government and U.S. Military Integration Sites.
  • Personally inspect the on-site Data Center's server racks for hardware failures, security breaches, unscheduled outages and other potential problems at least twice a day. arrival and departure times.
  • Attend morning Bridge Conference calls to ensure SLAs, Deliverables and Deadlines are successfully on pace to being met.
  • Submit Weekly Status Reports to teams on Current, Pending and Resolved technical issues I've personally discovered or had reported to me.
  • Oversee all on-site Asset Management and Inventory Controls for the Prime.
  • In charge of all aspects of equipment deliveries and on-site installations within the NSOF Data Center.
  • Created custom reports to audit all hardware/software information for real-time accuracy.
  • Audit any environment discrepancies and bring it to the attention of the System or Networking Teams.
  • Ensure that all teams have what they need from a technically from VMs to Hardware to IPs, etc.
  • Produce either Visio or AutoCAD diagrams for both Site and Rack Elevations to make server, network and environment storage locations easily identifiable.
  • Maintain a running log of known issues and see that they are prioritized and delegated for resolution.
  • Able to work collaboratively to create a results-driven, team-oriented workplace.
  • Responsible for maintaining good client and vendor relationships.
  • Complete project deliverables as assigned.
  • Analyze and document business rules, policies and other governance areas.
  • Participate in meetings and bridge calls and follow up on action items.
  • Provide writing, documentation services, and editorial support to the Project Team.
  • Analyze, define, and document workflow and process flow.
  • Coordinate with other projects related to SOA initiatives to ensure overall SOA compliance.
  • Document processes, procedures, create user guides and training guides.
  • Coordinate Service Oriented Architecture SOA Change, Incident and Release procedures.

Technologies: IBM Q-Radar, IBM Tivoli, IBM Lotus Notes 8.5, IBM Rational ClearCase, HP 3PAR Arrays, VMware 5.5, vCenter 5.5, ESXi Hosts, HA High Availability , DRS, vMotion, Storage vMotion, Windows 7 Enterprise, Windows Server 2003, Windows Server 2008 R2, Windows Server 2008 R2, Microsoft Office, Active Directory, DNS, SQL Server 2008, SQL Server 2012 and Oracle.

Confidential

SCSM SCCM Consultant

  • Responsible for leading up Peace Corps new Change, Incident and Emergency Mgmt. processes.
  • Generated custom workflows to automate the day-to-day Change Mgmt. Request CMR processes.
  • Converted their international tracking operations over from Serena to SCSM for their CMRs
  • Created User Guides and Training documentation.
  • Via SCSM I was able to create an easier and more robust Change Management alternative.
  • Utilized SCSM's Authoring Tool to create custom forms.
  • Provided technical guidance to their SCCM Patch Management issues. latency, failures, etc.
  • Attended in person meetings and Bridge Conference calls to discuss high level matters.
  • Maintained good relationships between the client and vendors.
  • Constantly reviewing and revising technical documentation for process improvements.

Technologies: Serena, BMC TrakIT, VMware 5.5, vCenter 5.5, ESXi Hosts, vMotion, Storage vMotion, SCSM, SCCM, Windows 7 Enterprise, Windows Server 2003, Windows Server 2008 R2, Microsoft Office Professional, Visio, Active Directory, DNS, SharePoint, SQL Server and SCOM.

Confidential

NetApp Storage Administrator / Level 4 Architect

  • In charge of all NetApp Storage Enterprise operations supporting the DTS-PO Project at SA-43 APS.
  • Via SCSM monitored and controlled all Incident, Change and Release Management to ensure uptime.
  • Racked, Installed and Configured the FAS3270s and FAS2240s into Production for enterprise use.
  • Totally redesigned the NetApp Storage Infrastructure from the ground up. literally a complete overhaul
  • Wrote very high-level technical documentation for Government VPs in addition to created detailed Visio diagram workflows and Data Center Rack Elevations.
  • Worked heavily in setting up the new Datastore Environments for the new VMware VI efforts.
  • Utilized countless math calculations, formulas and storage calculators for creation of the right arrays.
  • Performed FAS Controller upgrades from 7-Mode to CDOT 8.2. versions 8.0.x and 8.1.x to 8.2.1
  • Created a standardized uniformity by upgrading all DS4243 SATA disk shelves to the same firmware.
  • Based on IOPs estimations I was able to strategically offload heavy DTS-PO workloads onto the new controllers through successfully planned Aggregate creations and spindle performance counts.
  • Cured problematic customer latency complaints by creating new and improved SQL 2012, Oracle, Citrix, VMware, SharePoint and Exchange Aggregates, LUNs and Volumes.
  • Prepared all SAN backend configurations for our VMware environment.
  • Designed Backup and COOP environment utilizing SnapManager, Snapshots and Snap Vault.
  • Was able to move data on the fly internally using NDMPCOPY and SnapMirror functionalities.
  • Configured iGroups iSCSI Initiator Groups for both our VMware and physical server environments.
  • Made expandable Volumes via Thin Provisioning for VMware and thick provisioned Volumes for our Oracle and SQL 2012 databases.
  • Implemented and utilized SnapProtect in our backup and replication process.
  • Performed data migrations from SATA to both SAS and FLASH storage for faster IOP performance.
  • Monitor NetApp network health and activity via SolarWinds Storage Manager and NetApp DFM.
  • Provided shared drives to network users via NetApp's CIFS and NFS protocols.
  • Assisted in the Pure Storage design planning for our VMware upgrade from Version 4.1 to 5.5.
  • Cured problematic latency and slow performance issues reported by the customer.
  • Heavy VMware and NetApp reading and implementation of all industry Best Practices .
  • Utilized deduplication for faster data backups and faster data restorations when needed.
  • Used Lync for our inner-office chat tool to quickly collaborate over projects.
  • Ensured data uptime using RAID-DP fault tolerance 2 configurations.
  • Set-up new redundant environments by making our 2 3270s and 2 2240s run as HA Pairs.
  • Worked heavily on data encryption and archiving.
  • Utilized 256-bit RSA encryption tools for network access and secure data transmissions.
  • For the Government VPs and the Security Teams I was able to convert conceptual designs and bring them to actual physical designs in both hardware/software environments.
  • Enabled data masking for our highly sensitive back end areas.

Technologies: Remedy ARS, VMware 4.1, VMware 5.5, vCenter 5.5, ESXi Hosts, NetApp Storage, 7-Mode, CDOT 8.2, SAS, iSCSI, RAID-DP, Fibre Channel, LUNs, Aggregates, HA High Availability , DRS, vMotion, Storage vMotion, SAN, NAS, NFS, CIFS, Multistore, SnapManager, SnapMirror, SnapProtect, SnapLock, SnapVault, SnapRestore, OnCommand System Manager 3.1, Data Fabric Manager DFM , VMFS-5, 7-MTT, DataStores, Windows 7 Enterprise, Windows Server 2003, Windows Server 2008 R2, Microsoft Office, Active Directory, DNS, Lync, SCSM, SharePoint, SQL Server 2008, SQL Server 2012, Oracle 11 and SolarWinds.

Confidential

Sr. Data Center Engineer COOP Administrator

  • Lead Point-of-Contact for the CIO and the OIG for technical matters involving the MPD's COOP/DR.
  • In charge of all of MPD's data backups citywide for all 5 Data Centers.
  • Served as the Lead Backup Exec 12 Administrator for MPD using our Dell Storage Pools.
  • Created MPD's new Data Backup Standard of Procedures SOP
  • Heavy use of SAN and NAS technologies for storage. police surveillance, interrogation videos, closed circuit camera feeds, end-user home directories, VM Datastores, etc.
  • Configured the NetApp storage components and backend configurations for the new Cisco FlexPod.
  • Worked heavily on encryption testing, deployment and monitoring.
  • Utilized 256-bit RSA encryption tools for secure data transmissions in and out of the network.
  • Converted conceptual designs into actual physical designs in both hardware/software environments.
  • Enabled data masking for our highly sensitive data.
  • Had to develop optimization standards for the NetApp storage in support of Test and Production.
  • Made specialized LUNs, Aggregates and Volumes within the Cisco FlexPod to support not only VMware, Sharepoint, Exchange, Oracle and SQL. databases and applications
  • Was able to manage both NetApp and Dell storage pools using OnCommand Insight.
  • Designed Visio diagrams and Data Center Rack Elevations.
  • Used NetApp OnCommand GUI and Putty CLI for day-to-day NetApp Administration.
  • Ensured mission critical data stored on the NetApps were in an HA Pair configuration.
  • Used NDMPDCOPY for real-time data transfers and SnapMirror for repository copies.
  • Maintained MPD's physical and virtual citywide Data Center inventory.
  • Implemented and utilized SnapProtect in our backup and replication process.
  • Utilized SnapShots for backups and used SnapVault for data archives.
  • Ensured the FAS2240s were up-to-date with all updates and firmware as well as the storage shelves.
  • Monitor system performance and troubleshoot failed peripherals citywide using SolarWinds.
  • Virtualized and re-designed most of the Data Center through use of vCenter, ESXi hosts and P2V.
  • Served as the Sr. VMware Administrator for the Data Center handling all aspects of virtualization.
  • Converted older servers and workstations into VMs via P2V using vConverter.
  • Simplified the network environment by departmentalizing VM Servers to specific ESXi hosts.
  • Used vSphere 5.5 to access vCenter 5.5 which was a GUI overview of the entire network's VMs and ESXi Hosts.
  • Able to maintain vital Data Storage uptime in case of an emergency using Storage vMotion.
  • Performed data gathering, fact finding, technical recommendations and submit vendor quotes.
  • In charge of MPD Headquarter and UCC hosted servers for Monthly Microsoft Patching.
  • Responsible for creating numerous new Standard of Procedures SOP for MPD to adopt and enforce.
  • Avoided downtime and unscheduled outages via SCSM through controlled Incident, Change, Asset and Release Management.
  • Serve as the Lead WSUS/SCCM Administrator in charge of all Microsoft server-related patch pushes.
  • Developed official SCCM SOP Standard of Procedures for citywide patch operations. HQ, NOC, etc.
  • Designated as the SCCM point-of-contact for designing, testing and implementing upgrades into Prod.
  • Key point-of-contact in the environmental replacement of MPD's iLEADs application over to Mark43.
  • Successfully provided both remote onsite technical support.
  • Configured Storage Pools using Dell Compellents for on-site Dev/Testing Environment server storage.
  • Performed data backups Full Deduplication on a daily cycle along with restorations when needed.
  • Granted authorization for handling budget issues, purchase requirements and vendor relations.
  • Implemented iDRACs on our Dell servers for remote management.
  • Assisted with the creation of new MPD citywide Print Queues for each district.
  • Create and maintain documentation and diagrams on network infrastructure, hosting infrastructure and backup and network monitoring.
  • Successfully performed application migrations from one server to another or performed upgrades of the current application version without disruption to daily operations.
  • Worked independently as well as effectively with the Net-OPS Team.
  • Support various teams Application, Database and MPD End-Users by providing hardware/software support at the operating system, application and network levels.
  • Actively participated in the one week on-call rotation.
  • Maintained the Exchange and Lync Office Communicator Servers for internal conversations.

Technologies: NetApp, VMware, vSphere 4, vSphere 5.5, ESXi Server, VMware Workstation, vMotion, Storage vMotion, Data ONTAP 8, OnCommand Report, OnCommand Insight, Hyper-V, Project Server, Sharepoint 2010, Windows Vista Professional, Windows 7 Professional, Windows Server 2003, Server 2008 and Server 2012, Exchange Server 2007 and 2010, Microsoft Office Professional, Active Directory, SQL Server 2008, McAfee ePO, Cisco FlexPod, IBM COGNOS, Remedy ARS, LPR, FilesOnQ, WALES, iLEADS, Shot Spotter, AFIS, WINS, DNS, DHCP, Print Servers, Lync, WSUS, SCSM and SCCM Administrator Console.

Confidential

Sr. Systems Engineer Implementation Manager

  • Serves as the Implementation Manager on many DHS enterprise-wide solutions both in physical and VMware virtual environments which effects 20,000 users.
  • Through Hyper-V 10 and VMware 90 we were able to create a recyclable virtual Test Lab Environment running on Windows Server 2008.
  • In charge of all of DHS HQ, HOC and NOC Microsoft Monthly Patching.
  • Served as the Lead SCCM Administrator in charge of patching and patching notifications to the DHS as a whole but specifically the GWO and NOC for maintenance window progress.
  • Avoided downtime and unscheduled outages via SCSM through controlled Incident, Change, Asset and Release Management.
  • Assisted in the development of the new DHS SCCM SOP Standard of Procedures .
  • Designated as the SCCM point-of-contact for designing, testing and implementing upgrades into Prod.
  • Created VMware machines for validation and testing purposes using vSphere.
  • Through VMware templates we were able to create and validate POAM and FDCC for Windows 7.
  • Member of DHS's OCIO Surge Team. government essential personnel
  • Member of the DHS's Disaster Recovery/COOP Team in case of emergency.
  • Nightwatch Manager at the HOC for DHS Engineering Team.
  • Migrated Windows Server 2003 Domain Controllers to Windows Server 2008 R2 Domain Controllers.
  • Maintained the Exchange and Lync Office Communicator Servers for network chat communications.
  • Performed various application migrations critical to enterprise Operations Maintenance.
  • Prepare and submit official government endorsed reports requesting upgrades, changes, fixes etc. in the form of Change Requests, Emergency Change Requests, Break/Fix and Implementation Plans.
  • Operate as the Technical Liason for after hour issues that may impact GWO or the HOC operations.
  • Submit Weekly Status Reports of progress and currently pending issues.
  • Has headed up multiple I.T. Pilot Programs which turned into successful enterprise wide implementations.
  • Utilize Project Server 2010 to stay on track with projects, milestones and deliverable schedules.
  • Provide rotational weekly 24/7 coverage for all Operations Management technical issues remotely.
  • Attend Weekly Conference Calls RAC ICCB for government presentation and approval of new technologies or current network modifications.
  • Serving as the Technical Lead for DHS' new Blackberry I.T. Policy Changes.
  • Worked heavily on encryption testing, deployment and monitoring.
  • Utilized 256-bit RSA encryption tools for secure data transmissions in and out of the network.
  • Even used encryption tools like Credant for handheld mobile devices to prevent mobile intrusions.
  • For the Government VPs and Security Team I was able to convert conceptual designs and bring them actual physical designs in both hardware/software environments.
  • Enabled data masking for our highly sensitive back end areas. Upgraded Windows Domain Controllers from Server 2003 to Server 2008.
  • Document step-by-step the baseline build and upgrade process as technical documentation.
  • Upload, check-in and check-out documents in Sharepoint for enterprise sharing and revisions.
  • Built and configured Project Server 2010 to stay aware of all assigned projects.
  • Manage user accounts and maintain mail flow on the DHS Exchange 2007 and 2010 Servers.
  • Observe real-time DHS network enterprise health from servers to routers using What's Up Gold.
  • Determine DHS handheld, PDA and Blackberry health using Zenprise.
  • Build, re-image and configure Dell servers with various OS versions for various DHS site locations.
  • Made the Symantec E-Vault Admin for backing up and restoring all archived e-mails.
  • Perform a wide variety of Server Remediations in conjunction to security scan findings found by PVG Patch Vulnerability Group .
  • Has become the key point-of-contact for many vendors for software and hardware related issues.
  • Involved with off-site Power Outages which includes bringing servers both down and up properly.
  • Appointed the Oratio/Blackberry Technical Lead for handicap and hearing impaired gov't workers.
  • Back-up network data and schedule instances via Netback-up.
  • Created Test Cases and formulated a Pilot Test Group to try new policy changes on and capture feedback and suggestions before rolling the policies into DHS Production.
  • Assigned to the Smart Card Read Pilot Team for Blackberry to integrate usage only with CAC Cards.
  • Join and decommission servers from the network as needed.
  • Perform OS Service Pack upgrades which require updates and validation of our Dell server HALs, BIOS, DRAC, NICs and video card firmware, etc. before performing the upgrade officially.
  • Address and resolve all technical issues assigned in my Remedy ARS queue.
  • 1 of 2 direct point-of-contacts for WinMagic keys and licenses for DHS operating system encryptions.
  • Able to rack and re-rack servers and control them via KVM.
  • Performs hands-on system monitoring, troubleshooting, administration and maintenance.
  • Generated product/cost comparisons to find the most advantageous and cost effective solutions for our client to improve their current I.T. environment.
  • Knowledge of the U.S. Department of Homeland Security DHS Enterprise Architecture standards.
  • Knowledge of the DHS Systems Engineering Life Cycle methodology.
  • Familiarity with the complexities of working with the DHS Data Centers.
  • Virtualization saved the client thousands of dollars from having to buy all new hardware for testing.
  • Work independently with minimal supervision.
  • Verbally and physically interact with clients and users to maintain good working relations.
  • Successfully meets scheduled deliverables, milestones and ensure proposed project deadlines.
  • Very capable of being a team player.
  • Known for working independently and efficiently.

Technologies: EMC SAN, VMware, Hyper-V, Project Server, Sharepoint 2010, Windows Vista Professional, Windows 7 Professional, Windows Server 2003 and 2008, Exchange Server 2007 and 2010, Microsoft Office Professional, Active Directory, SQL Server 2008, McAfee ePO, Remedy ARS, Mobile Handhelds Blackberry, Android and iPad , EVault, Zenprise, WSUS, SCCM and SCSM.

Confidential

Sr. VMware ARS Remedy ARS Engineer 4-Month Side Assignment

  • Served as the Development Project Manager on behalf of BMC to DHS and CSC.
  • Assigned to work directly with the DHS Cloud Services Team on all DC1 projects.
  • Staged an all new Remedy ARS Environment for the HSDN Network Environment inside DHS's Dept. of Homeland Security's DC1 environment in Stennis, MS.
  • Did the Provisioning for the new DSA.DHS Remedy ARS environment using Remedy ARS version 8.1.
  • Configured all host files, config files, ATRIUM SSO settings and more to create cross communications between the Remedy ARS Application Server, Mid-Tier and Database Servers.
  • Installed vital Remedy ARS services such as Tomcat and other necessary add-ons.
  • Restored SQL databases .bak files for Remedy ARS Database Server testing.
  • STIG'd and hardened all Microsoft 2008 R2 VM Servers to meet all government security standards.
  • Acted as the Technical Lead and liason between BMC and the DHS Federal Government VIPs.
  • Upgraded/migrated the Remedy ARS application version 7.6 to 8.1 in a Test Environment.
  • Stood up bridge conference calls with BMC, DHS and CSC to discuss and resolve all technical issues.
  • Write vital As-Built documentation for the DHS Data Center Administrators and the Security Groups.
  • Performed System Validation Testing after the new environment passed DHS Security Audits.
  • Although hired by BMC I was also asked to remotely assist Dell's Wintel Team in the Stennis Data Center too to handle their Systems Administration issues as well,
  • Utilized BMC's vCenter 5 environment to maintain and operate their Federal Gov't client's servers.
  • Worked and communicated very well with others.
  • Very capable of working independently considering I worked remotely 95 of the time.

Technologies: Remedy ARS, ITSM Suite, NAS, SAN, WebEx, VMware, vCenter, vSphere 4, vSphere 5, ESX Server, VMware Workstation 9, vMotion, Windows 7 Professional, Windows Server 2008 R2 and Server 2012, Exchange Server 2010, Microsoft Office Professional, Active Directory and Microsoft Lync.

Confidential

SME for FMIS Configuration/Security Specialist

  • Used VMware nodes to test application functionality on various OS platforms.
  • Served as the designated FMIS Configuration/Security Specialist on the Dept. of State's ILMS Project.
  • Utilize Project Server to stay on track with projects, milestones and deliverable schedules.
  • Provide expertise and direct management of data in all phases of the Software Development Life Cycle.
  • Kept all stakeholders and Government Subcommittees informed of progress against Service Level Agreements, Milestone Schedules and proposed Deadlines.
  • Designed concept and developmental enhancements that would impact the Foreign Embassies and Business Units Asset Management for over 28 countries. Vehicle Fleet Management
  • Sanitized the Oracle/Peoplesoft vehicle database through data normalization and logic mappings.
  • Asked to conduct Peer Reviews of other team member's work to ensure accuracy to client specs.
  • Created test scripts for use in the TESTP environment before making official changes in Production.
  • Utilized Sharepoint extensively for the uploading and retention of all formal documents, scripts, etc..
  • Participate in various internal or client initiatives and may also serve as a Workflow Coordinator to arrange for work completion during peak processing activities.
  • Establish knowledge of relevant processes and related systems to effectively perform responsibilities.
  • Assist team members in the identifying, assessing and resolving complex issues and problems.
  • Resolve non-standard/standard issues/problems largely on my own independent initiative.
  • Perform data entry and research in various systems and tracking tools.
  • Apply procedures to ensure accuracy of output and adopts continuous improvement approach.
  • Monitor and maintain requests via request tracking system and ensures requests are completed in a timely manner.
  • Establish Disaster Recovery/COOP measures.
  • Offer cost effective solutions or revisions that would control budget expenditures.
  • Worked with external vendors, site personnel, shared services teams, etc. to complete work.
  • Works both independently and with the team.

Technologies: VMware, WSUS, Oracle 10g/11i, EMC SAN, Project Server, Sharepoint 2010, Windows Vista Professional, Windows Server 2003 and 2008, Exchange Server 2007, Microsoft Office Professional, Active Directory, SQL Server 2005 and 2008 and Symantec Anti-Virus.

Confidential

Infrastructure Architect/Test Engineer

  • Asked to serve as the Technical Lead on numerous Engineering and COTS/GOTS projects for TSA.
  • Designated as the Altiris point-of-contact for OS deployments and software distributions.
  • Has tested over 400 COTS/GOTS applications via Sanity, Regression and Exploratory Testing.
  • Utilized Altiris to push PC/Workstation images via MAC Address throughout the network via PXE.
  • Pushed packaged applications in the TSA environment via Altiris.
  • Tracked network PC asset management using Altiris Asset Management Suite.
  • Able to replicate physical testing through virtual testing via VMware. our SAN stored the images.
  • Used VMware workstation templates heavily to test various government applications on a number of Windows XP and Window 7 images that would impact 40,000 users at government agencies and airports.
  • Used vSphere 4.0 as the configuration tool for creating new templates from the VMware Server
  • Assisted in the implementation of getting all nodes up to FDCC and POAM compliance ready.
  • Manage all users, computers, servers and peripherals via Windows Server 2003 Active Directory, Group Policy OUs, Symantec Anti-Virus Agents and Altiris Agents.
  • Tested a variety of applications designed from an array of program languages such as: VB, ,NET, .ASP, Java, Javascript, HTML, XML, Python, Perl, Basic, COBOL, Visual Basic and more.
  • Made a key member of the End User Test Team to create the official Test Cases used for integration scenarios, client/server OS images, and application testing.
  • Only Test Engineer assigned to be in charge of the Transportation Security Administration's vital TRX, TRM and ORM application for testing and certification covering all U.S. airport locations.
  • Produce all formal test result documentation for TSA Executives detailing the success, risks and failures of all proposed application and network design implementations.
  • Effectively manage all Testers, Software Packagers and Network Engineers assigned to my Test Team.
  • Successfully met scheduled milestones and their proposed project deadlines.
  • Attend technical brainstorming meetings in-person or via conference call.
  • Built and configured Project Server 2010 to stay aware of all assigned projects.
  • Deemed responsible for preparing and staging the entire Test Environment with TSA approved images 3.x and above for formal testing.
  • Responsible for all wireless and VPN testing which includes Blackberry, Microsoft PDAs, cellular wireless cards, tethering and wi-fi.
  • Assigned to handle all PDA security testing via Credant encryption implementations and monitoring.
  • Worked heavily on encryption testing, deployment and monitoring.
  • Utilized RSA encryption tools for secure entry and data transmissions in and out of the network.
  • Even used encryption tools like Credant for handheld mobile devices to prevent mobile intrusions.
  • Converted conceptual designs and created physical designs for the customer.
  • Selected to oversee TSA's 20 top secret TOP Applications and work with their Developers and DBAs.
  • Each month push new Microsoft Patches to all workstations and servers in the ITE Lab environment.
  • Perform critical network Security Scans using specialized Windows/UNIX based tools to uncover potential hacker attack vulnerabilities, port intrusions and identify internal application TCP/UDP dependencies.
  • Via teamwork successfully migrated over 50 Production and Data Center applications.
  • Work directly with other teams such as the Developers Packagers to enhance operations.
  • Chosen as the direct point-of-contact for collaboration with Lockheed Martin in working on the TRX Airport Screening projects.
  • Has served as the Technical Lead on such server projects involving Windows Server 2003, Altiris Server 6.8, Blackberry Server 4x, Symantec Anti-Virus Server 11, Project Server 2005, Live Communicator 2005, SABRE, Credant Server 5x, Cisco Unified Communicator and Sharepoint 2005.
  • Migrated all active and passive Blackberry Enterprise Servers from Version 4.1.3 to 4.1.4 MR3.
  • Validate software versions and repackaged application updates using Checksum verifications. critical
  • Responsible for Disaster Recovery implementations.
  • Determine hardware requirements and suggest OS standards for optimum performance and security.
  • Performs hands-on system monitoring, troubleshooting, administration and maintenance.
  • Built lasting relationships with vendors

Technologies: VMware, Altiris 6 7, Project Server, Blackberry, Credant Encryption, Cisco Unified Communicator, UNIX, Windows XP Professional, Windows Server 2000, 2003 and 2008, Exchange Server 2003 and 2007, Microsoft Office Professional, Sharepoint, WSUS, SCCM, Active Directory, SQL Server 2005 and 2008, EMC SAN, Remedy ARS and Symantec Anti-Virus.

Confidential

I.T. Consultant / Sr. Project Manager

  • Deemed the Contracting Official for maintaining and renewing all current City, Municipal, State Federal Government, Fortune 500, Commercial, Academic and Small Business contracts.
  • Responsible for all Fiscal Year Budget and Funding allocations.
  • Key point-of-contact to approve or deny Information Technology hardware/software procurement requisitions and/or licensing.
  • In charge of Administrative Affairs and all corresponding contract paperwork.
  • Utilize ITIL Project Management principles and business system practices.
  • Architect infrastructure designs that will improve our client's overall operations.
  • Make technical recommendations and provide vendor Price Quotes to begin conceptual overviews.
  • Generate Daily Weekly Status Reports to stay on track with all projected Milestones, Control Gates and Project Deadlines.
  • Assigned the RFP, RFI and IFB lead for response writing for new contract vehicle opportunities.
  • Ensure new contracts are created through the use of the company's GSA Schedule 70 I.T. contract.
  • Responsible for securing new business and clients.
  • Manage, coordinate and direct over 250 Tier 1 Subcontractors.
  • Make certain through E-Verify all employees, contractors and H-1Bs are legally eligible to work in the U.S. based on Dept. of Homeland Security and USCIS standards.
  • Successfully find new workplace improvements through the enforcement of 360 degree feedback.
  • Develop SOPs Standards of Procedures for clients.
  • Oversee invoice, payroll, health insurance and employee benefit functions.
  • Run all necessary clearance, credit, employment, education and criminal background checks.
  • Screen and interview potential candidates/employees.
  • Create technical documentation for clients as a Knowledge Base.
  • Construct network computing diagrams, rack elevations and more in Visio.
  • Provide a host of technical services to clients from Project Management, Technical Lead roles, Virtualization VMware , Storage Administration NetApp, Dell, EMC , Systems Administration, Help Desk, Network Engineering, Database Administration, Citrix Farm Administration, Backup Administration, DR/COOP Site Development, Amazon Web Services AWS and so much more.
  • Cut costly overhead for clients and reduce budget spending so they incur greater savings/profits.
  • Maintain strong vendor relationships and negotiate the best deals and on-site proof of concepts.
  • Created and maintained both Windows and Linux VMs.
  • Used Splunk to analyze and monitor network traffic data for reporting.
  • Watched peripheral PC and Server uptime via SolarWinds.
  • Excellent communication skills both written and verbally.
  • Fully committed to a project until it's successfully completion.
  • Created technical documentation both high level and general overview guides.

Technologies: Visio 2013, Project Server 2012, Windows 8.1 Pro, Windows Server 2008 R2, Windows Server 2012 R2, Exchange Server 2010, Sharepoint, Microsoft Office Professional 2013, Active Directory, SQL Server 2008, Remedy ARS 8.1, Symantec Anti-Virus, Splunk 6.2, WSUS, SCCM, Active Directory, DNS, Virtual Storage Console, SolarWinds, Remedy ARS, VMware 5.5, vCenter 5.5, ESXi Hosts, NetApp Storage, CDOT 8.2, SAS, iSCSI, RAID-DP, Fibre Channel, LUNs, Aggregates, HA High Availability , DRS, vMotion, Storage vMotion, SAN, NAS, NFS, CIFS, Multistore, SnapManager, SnapMirror, SnapProtect, SnapLock, SnapVault, SnapRestore, OnCommand System Manager 3.1, Data Fabric Manager DFM , VMFS-5 and DataStores.

Confidential

Informatica Consultant

  • Designed disaster recovery and failover policies to ensure low-side/high-side continuity of operations.
  • Communicate with contract officials with regards to productivity, status updates, and the direction.
  • Assigned as the I.T. resource for all Informatica issues in PA plus given the task of training others.
  • Create Server 2003 clusters in Active Directory environments for software/hardware redundancy.
  • Administer DNS, TCP/IP, DHCP, WINS, VIP, and Firewall Security settings for project operations.
  • Implement enterprise-wide application deployments to all designated Disaster Recovery/COOP environments.
  • Assist in the Project Management and design of a new global payroll system that integrates all branches of the U.S. Military into one unified accounting system.
  • Responsible for the build, hard drive array, RAID set-up, OS installation, configuration, testing, maintenance, and performance monitoring of all Windows Server 2003 nodes.
  • Migrate new universes, DDLs, and codes as changes occur in the SQL, DB2, and Oracle databases.
  • Handle the troubleshooting of all escalated issues both application and system related.
  • Prepare in-depth failover technical documentation for input into the client's LDRPS knowledge base.
  • Revised and created technical documentation surrounding Active Directory, Security and Clustering.
  • Communicated well with others.
  • Built strong interpersonal client relationships.

Technologies: Informatica, Cisco Firewall, Oracle 9i, SQL Server 2005, DB2, Windows XP Professional, Windows Server 2000, Windows Server 2003, Exchange Server 2003, Sharepoint, IBM COGNOS, Microsoft Office, Active Directory, VPN, SQL Server 2005, Visio 2003, Remedy ARS and Symantec Anti-Virus.

Confidential

I.T. Technical Consultant

  • Project Lead to key military personnel in the development, testing, and production phases.
  • Oversaw the architecture, operation, and maintenance of the network from start to finish.
  • Appointed to fly out to various U.S. Naval Air Force facilities to lead off the architectural builds.
  • Developed Windows Server 2003 clusters in SAN environments to strengthen redundancy.
  • Exercised server and PC hardening in order to have nodes pass the military's STIG requirements.
  • Provided inbound and outbound rules for the Cisco PIX Firewall to tighten LAN/WAN network security.
  • Communicated top secret data via SIPRNET and low-side data via NIPRNET to personnel.
  • Installed various military console interfaces for global connectivity such as Informatica, webMethods, BEA WebLogic, Business Objects, Common Services, and FTPSecure.
  • Designed disaster recovery and failover policies to ensure low-side/high-side continuity of operations.
  • Utilized Active Directory and AD Tools in the management of enterprise wide users and nodes.
  • Construct in-depth technical documentation surrounding Active Directory, Security and Clustering.
  • Worked heavily with UNIX Admins and Oracle DBAs on the configuration of Oracle database failovers.
  • Design necessary Disaster Recovery and COOP procedures.
  • Performed script, DDL, web application, and universe migrations during upgrade enhancements.
  • Coordinated knowledge transfer sessions so all team leads could be effectively cross-trained.
  • Diagrammed in Visio 2003 Professional a chart showing the WAN's entire infrastructure for each site.
  • Made hardware and software recommendations to improve the military's performance and uptime
  • Mainly worked independently.
  • Seen as highly efficiently.
  • Got along great with others.

Technologies: WebMethods, Informatica, Cisco IOS, UNIX, EMC San, Oracle 9i, Windows XP Professional, Windows Server 2000, Windows Server 2003, Exchange Server 2003, Microsoft Office Professional, Active Directory, VPN, SQL Server 2005, Visio 2003, IBM COGNOS, Remedy ARS and Symantec Anti-Virus.

Confidential

Systems Exchange Administrator

  • Serve as the ISC Project Manager at designated airport locations. ORD, JFK, DFW and SFO
  • Function as the Technical Lead in the custom build, configuration, and maintenance of all Compaq/HP workstations and servers.
  • In charge of Disaster Recovery Management as well as data integrity which entails performing incremental nightly back-ups and full LTO back-ups every Sunday.
  • Due to gov't requirements a number of applications were migrated/upgraded to improve performance.
  • Played a vital role in the enterprise wide migration of NT Server platforms over to an Active Directory.
  • Oversee all e-mail operations as the Windows Server 2000 and 2003 Exchange Administrator.
  • Execute Patch management administration, server image management and user administration.
  • Responsible for the routine maintenance and daily troubleshooting of the network.
  • Ensure uptime and enterprise redundancy via Disaster Recovery/COOP set-up.
  • Assigned system imaging duties to avoid downtime which enabled PC deployments via GHOST.
  • Delegated to manage all I.T. inventory and equipment dispositions.
  • Prepare instructional documentation for LAN users regarding Windows XP and Outlook.
  • Develop very technical documentation for staff regarding Server Administration and Maintenance.
  • Administer remotely to Hawaii, Japan, UK, and Canada via PC Anywhere or Terminal Services.
  • Establish VPN connections for traveling employees and office telecommuters.
  • Fused load balancing into our LAN/WAN for the creation of our cluster server environment.
  • Install security updates and software upgrades to systems to avoid virus attacks and intrusions.
  • Implement ODBC Connections for SQL query reports ran by network DBAs and Technical Support.
  • Successfully met the network security standards of the U.S. Postal Service's Inspector General.
  • Performed e-mail server migration from Lotus Notes to Microsoft Exchange.
  • Dictate the running configurations and access-lists of our network's Cisco routers.
  • Train employees and contractors on new procedures and use of new software applications.
  • Assist our MOC Mail Order Companies with hardware/software set-up and configurations.
  • Periodically make CDs for large file distribution of tutorials or CPAS presentations.
  • Perform strenuous in-house testing on new software and OS upgrades for feasibility surveillance.
  • Create small inventory databases in Access or EXCEL on occasion.
  • Suggest new equipment and software procurements.
  • Very customer service friendly and team-oriented.
  • Physically move network equipment and PCs during moves and deployments.
  • Effective in communications both written and orally.
  • Intense ability to work independently and meet proposed deadlines.
  • Very detail oriented and organized.

Technologies: Cisco IOS, Windows XP Professional, Windows 2000, Windows NT Server, Windows Server 2000, Windows Server 2003, Exchange Server 2003, Active Directory, Microsoft Office Professional, VPN, SQL Server 2005, Symantec Anti-Virus, ARCServe and Remedy ARS.

Confidential

CPAS Systems Exchange Administrator

  • Frequent travel to ORD, DFW, SFO, and JFK ISCs for routine upgrades and diagnostics.
  • Responsible for making sure CPAS' network security standards are enforced and in accordance with those of the U.S. Postal Services.
  • Maintain the I.T. inventory and at times recommend which items should be dispositional.
  • Performed enterprise-wide OS migrations in preparations of making the CPAS WAN all Active Directory.
  • Due to gov't requirements a number of applications were migrated/upgraded to improve performance.
  • Designated to custom build, configure, and maintain Compaq workstations and servers with a host of OS options from Windows XP, Windows 2000, Windows NT 4.0, and Windows 98 Professional, Windows NT Server, Windows Server 2000, Windows Server 2003 and Windows XP Professional.
  • Ensure uptime and enterprise redundancy via Disaster Recovery/COOP set-up.
  • Operate as one of the Exchange Server 2000 Administrators for all CPAS e-mail accounts ranging from the off-site ISCs to here on-site in Rosslyn, VA.
  • GHOST the hard drives of vital network PCs for future image roll-outs and to avoid downtime from unsuspected hard disk crashes.
  • Assist in the management of the running configurations, interfaces, and access-lists for our network's Cisco routers.
  • On rare occasions required to troubleshoot and support Japanese CPAS operations as well.
  • Conducted mail server migration from Lotus Notes over to Exchange Server 2000 and Outlook.
  • Responsible for enterprise LAN/WAN server operations.
  • Establish VPN connections for traveling employees and contractors.
  • Provide back-end software support to users by manually configuring their ODBC Connections for SQL queries and daily data reports via the database.
  • Various application testing for OS, network, and end-user functionality.
  • Fully responsible for the nightly enterprise and full Sunday LTO back-ups. must ensure integrity of all network data.
  • Prepare instructional documentation for LAN users regarding Windows XP and Outlook.
  • Develop very technical documentation for staff regarding Server Administration and Maintenance.
  • Create and administer all domain user accounts, privileges, and rights.
  • In charge of maintaining software licensing issues.
  • Perform the routine installation of vital security patches, hot fixes, and software upgrades to network servers and PCs to avoid virus infections and possible file corruptions.
  • Troubleshoot daily e-mail, hardware, software, connectivity, and printer issues as well as more complex network issues.
  • Remotely monitor ISC and LAN activity via PC Anywhere, NetMeeting, or Terminal Services.
  • Assist MOC Mail-Order-Companies with the set-up of their equipment which entails hardware and software configurations as well as bar code scanner programming.
  • Monitor MOC Mail-Order-Company datasets to make sure their FTP files are properly delivered and retrieved for smoother scanning and shipping operations at the ISCs.
  • From time to time train fellow co-workers on certain aspects of my job.
  • Possess website development skills.
  • Safeguard the LAN against the threat of hackers and possible intrusions.
  • Place procurement requests and beneficial recommendations to Upper Level Management for new equipment and software.
  • Working knowledge and thorough experience in the building and re-development of the CPAS LAN.
  • Create small inventory databases in Access or EXCEL on occasion.
  • Suggest new equipment and software procurements.
  • At times physically move network equipment and PCs.
  • Ability to communicate effectively whether it's orally or in writing.
  • Ability to work independently and meet deadlines.

Technologies: Cisco IOS, Windows XP Professional, Windows 2000, Windows NT Server, Windows Server 2000, Windows Server 2003, Exchange Server 2000, Active Directory, Microsoft Office Professional, VPN, SQL Server 2000, Symantec Anti-Virus, ARCServe and Remedy ARS.

Confidential

Computer Help Desk Analyst

  • Serve as the Help Desk Manager whenever the Project Manager was away.
  • Manage several inter-office databases for current and accurate information.
  • Act as back-up support for Firewall Network Security Engineers in Tier III.
  • Serve as a representative for the Support Center when associating with the general public, contractors, and System Administrators.
  • Troubleshoot Business Objects and LAN connectivity issues for U.S. Military personnel worldwide.
  • Develop possible Disaster Recovery workarounds in case of a server outage.
  • Assist both on and off-site users with their software installations and configurations problems.
  • Run the nightly Remedy ARS Status Reports on Level II, III, and Pending tickets for quality assurance.
  • Develop technical install documentation for users regarding application installation and configuration.
  • Held accountable for the processing of highly Sensitive-Data and Military Password requests.
  • Update the EI/DS on-line database with current real-time information to ensure users have up to the minute information for their reports.
  • Migrate Lotus Notes e-mail over to Exchange and Outlook e-mail accounts.
  • Create all Exchange e-mail accounts and configure them for Outlook on each person's PC.
  • Perform routine weekly tape-back-up to the database servers.
  • Perform network security sniffs on users to see if they are able to reach our Firewall.
  • Inform Regional Systems Administrators and users of system performance, maintenance, and other network alterations during emergencies.
  • Create and follow-up on all trouble tickets for EI/DS customers.
  • Provide excellent written and oral communication skills.
  • Monitor all servers for usage and system performance.
  • Troubleshoot minor PC problems such as LAN, printer, and e-mail related issues.
  • Occasionally gather complex and very-detailed Data Reports for users due to a system crash.
  • Train incoming employees.
  • Work as a group or independently.
  • Communicated with absolute effectiveness to military personnel and IBM Staff.

Technologies: Windows 2000, Windows NT, Windows Server 2000, Active Directory, Exchange 2000, Outlook, Lotus Notes, Microsoft Office, Remedy ARS, Symantec Anti-Virus and NetBackup.

Confidential

Benefit Asst. Jr. LAN Administrator

  • Serve as a representative for the Support Center when associating with the general public, contractors, and System Administrators.
  • Perform routine nightly tape back-ups to maintain data integrity for disaster recovery.
  • Troubleshoot connectivity issues for Windows users operating on multiple Windows platforms.
  • Utilize technical writing skills to review and update instruction manuals disseminated to office users.
  • Inform Regional Systems Administrators and users of system performance, maintenance, and other network alterations during emergencies.
  • Troubleshoot PC problems such as LAN, printer, and Lotus Notes e-mail related issues.
  • Worked with minimal supervision
  • Effective in maintaining good working relationships with gov't employees and contractors.

Technologies: Windows 95, Windows NT, Outlook, Lotus Notes, Microsoft Office and NetBackup.

Confidential

Office Automation Clerk

  • Troubleshoot network connectivity issues for Windows users operating on multiple Windows platforms.
  • Troubleshoot minor PC problems such as LAN, printer, and Lotus Notes e-mail related issues.
  • Help maintain I.T. inventory with bar code scan records.
  • Build new PCs or upgrade hardware.
  • Install new software applications for interoffice staff.
  • Good at maintaining relationships
  • Interacted well with management, vendors and government employees.

Technologies: Windows 95, Windows 98, Windows NT, Outlook, Lotus Notes and Microsoft Office.

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