SKILL SUMMARY

Experienced database administrator, system administrator, software analyst, customer service representative, and desktop support agent with 16 years of experience in complex database and mission planning systems, systems management, and data management. Experiences in Oracle, Sybase, Sybase Replication, Data Manipulation Language DML , Data Definition Language DDL , workstation administration, Windows Domain and Server 2003 administration, CA Unicenter Monitoring tool, Quest Shareplex, MS Access, Action Request System Remedy , 3DNS Monitoring Tool, VNC, virus removal, hardware fault isolation, software installation configuration, and desk side support.

WORK HISTORY

Confidential

Senior Systems Engineer/ Confidential Team Lead

• Lead Database Administrator for Global Air Transportation Execution System Confidential
• Provide high quality support for USTRANCOM's Surface Deployment and Distribution Command and the USAF's Air Mobility Command's primary in-transit visibility system for global cargo and passenger movement. Sybase ASE 15.5 and Sybase ASE 15.5 HA configuration on Solaris 10 with Sybase Replication 15, and Windows Server 2003.
• Provide on-site client/server support and troubleshooting for all Formal Qualification Testing FQT , Customer Acceptance Testing CAT of new software versions. Liaise with customers/testers on behalf of the development staff.
• Identify and document processes that are unique to the testing facility for support continuity.
• Maintain and coordinate software fielding schedule and server patch maintenance.
• Responsible for installation/configuration of Commercial and DoD developed software.
• Escalate incidents to and work with contracted vendor support as needed.
• Perform Server 2003 domain administration tasks.
• Perform patch management on Server 2003 and client workstations Vista, Win7 .
• Coordinate system maintenance windows with external interface partners.

Confidential

Supervisor: Confidential Database Support Team Lead

Database Administrator for Confidential

• Database Administrator in an Oracle 11i environment running on Sun Solaris 9 with Quest Shareplex 3.6 supporting replication functions.
• Administrator for a three node clustered database replicating to and intermediary system with two downstream destinations.
• Responsible for monitoring replication status and processes on local and remote systems.
• Provide user account maintenance for global customer base.
• Perform monitoring of Shareplex and Oracle server level processes.
• Create and maintain shell scripts for system monitoring and applicable repeating processes.
• Monitor backup processes to ensure system recoverability.

Database Engineer/Administrator - Confidential

• Database Engineer for the AMC C2Remedy system. This system is Oracle 9i/10g running on Windows server 2003.
• Install, configure, and maintain all database and database related software.
• Responsible for the creation of all database software installation guides and procedures.
• Responsible for implementing, monitoring, and maintaing database backup procedures/files.
• Coordinate with the System Engineer during implementation of Oracle and the OS System Technical Implementation Guide.
• Assist in resolving issues in the implementation of system migration. C2Remedy is migrating from AR Server version 5.0 to version 7.1 and Oracle 9.2.0.8 to version 10.2.0.4.
• Resolved an issue where the previous developers had hardcoded the host name into some functions of the AR Server implementation. This caused system loaded with production data to attempt connection to the production system.
• Able to find a work-around for a corrupted data issue when the developer, BMC Software, recommended that we accept customer data loss and restore to our previous backup.

Confidential

Confidential

Director of Information Technology Dept.

Computer Support Specialist

Confidential

• Provide first class technical support to all City of Terre Haute employees.
• Responsible for all personal computer support activities including hardware and software upgrades, repairs and configurations virus and malware elimination and clean up.
• Support for MS Office products provide installation, instruction and advice for City of Terre Haute computer users in need of assistance to accomplish their duties and tasks.
• Responsible for printer configurations and their network availability.
• Remote administration of workstations using VNC 4 and Remote Desktop.
• Assist city departments in management of the City website utilizing Plone content management tool.
• Consolidated the City of Terre Haute Fire Department planning activities into MS Outlook for combined view of resources and activities previously spread across 5 calendars.
• Responsible for mapping the city network infrastructure in preparation for conversion to VoIP.
• Utilization of system images to mass produce standardized working environment.
• Entry level MS SQL database administration experience related to assigned projects.

Confidential

• Global Decision Support System
• Provide quality telephone support to customers around the globe.
• Utilize Action Request Remedy trouble ticketing solution to track customer needs to completion.
• Monitor services on web servers, database servers, application servers, and interface servers using CA Unicenter and manual checks.
• Monitor Shareplex and Oracle services for replication between sites.
• Execute procedures hourly to perform system checks to evaluate the current operational status of all globally established suites.
• Coordinate commercial vendors to provide warranty maintenance as necessary.
• Assist distributed customer support agents in troubleshooting client installations and configurations.
• Manage user accounts and privileges in Active Directory.

Lead Systems Engineer - Confidential

• Provided expert data administration for the Air Forces' primary airlift and air refueling mission planning system. Maintained data relevant to all mission types, humanitarian, peacetime, presidential, and war time support.
• Learned majority of data dependencies with minimal documentation support and little support from the developer.
• Used ad-hoc SQL and created batch process to improve efficiency of data management tasks.
• Coordinates suspension of interfaces with reference data sources during maintenance periods.
• Designed and documented the process for management of reference data tables at deployed locations in Iraq, South Korea, and the United Arab Emirates.
• Provided reference data mappings to the United States Transportation Command for annual system review resulted in a perfect score of 5/5.
• Reviewer and exercise proctor for the CAMPS program System Contingency Management Plan, which simulates response to natural disaster, criminal activity, unauthorized access, and other topics.
• Provided telephone technical support to system administrators in remote locations where network connectivity is not available.
• Advised Operations Manager on production support procedures and practices for customer service office.

Confidential

Deputy System Manager - Confidential

• Managed operational and maintenance activities for a 100M project supporting aircraft mission planning and scheduling for U.S. Air Force customers.
• Guided technology insertion recommended fail-over technology for ensuring 100 recoverability of operational data in event of catastrophic data loss.
• Directed fielding of two complete backup suites at alternate operating location.
• Led systems team in fielding 20 software and hardware releases in past year.
• Directly managed over 4M of hardware equipment located worldwide.
• Liaison between the operations management division and the program management division.
• Aided in requirements design for remote deployable suites.

Confidential

Global Air Transportation and Execution System Confidential

• Lead database administrator on 25 Sybase ASE servers, 22 Sybase Replication servers and 22 RSM servers for globally distributed database management system.
• Key player in standing up a 20-person database team to support new computer system for managing all Air Force passenger and cargo information.
• Database administrator for FileMaxx database management system supporting cargo tracking and management with servers located at 22 Air Force bases.
• Level-3 support expert for fault isolation and resolution of database problems.
• Developed UNIX shell scripts to automate common tasks and increase productivity.
• Authored two database administrator user manuals for separate support functions.
• Primary trainer for new database support team during conversion to new contract trained new personnel in UNIX, Sybase, Replication and server maintenance.
• Developed 22 training guides to provide consistent foundation for all training activities.
• System administrator for NT and W2K small computer users on local area network.
• Provided computer support for action team Window NT 4.0 fielding support events.