PROFILE

Entrepreneurial, organizational change management-oriented application delivery, program/project and business analysis management professional with a record of developing and supporting successful projects and solutions through a wide range of IT systems development and project management life cycles Agile/SCRUM, Waterfall, RAD . Leader of high performance matrixed teams delivering software package implementation, new development and large system enhancements. Skilled at negotiation, working in global, multicultural and demanding environments.

CORE COMPETENCIES

• Project Management Agile,Waterfall SDLC Business Analysis Organizational Change Management
• Business, IT Strategic Planning Business Process Redesign Application Development Management
• Global Data Management Global Team Leadership Team Development Total Quality Management
• Client Relationship Management Vendor Relationship Management Budget Management Testing
• Software Package Evaluation Electronic Data Interchange EDI Data Modeling Risk Mitigation

INDUSTRIES

• Banking Apparel/Fashion Utilities Aerospace Credit Card Processing Furniture
• Commercial Real Estate Architecture Construction Restaurants Payroll Healthcare Consumer Products

PROCESSES

• Collaboration Tools Marketing Customer Relationship Management CRM
• Point of Sale POS Retail and Wholesale Sales Retail Operations Logistics
• Retail and Wholesale Customer Service Customer and Financial Accounting Manufacturing Purchasing Enterprise Requirements Planning ERP HR Payroll Financial Services

PROFESSIONAL EXPERIENCE

Confidential

Consultant

Project Manager End User Services SharePoint. Assignment with GE Capital Retail Finance/Synchrony Bank. Introduction of SharePoint and associated collaboration tools to the bank, gradually replacing a GE proprietary toolset.

• Created a Production Validation Test Plan for the Infrastructure teams building the physical SharePoint on-premise environment
• Led effort to set up O365 cloud version of SharePoint in test environment.
• Introduced 3-stage strategy for partially moving SharePoint access to the Cloud environment.
• Started the process of creating a comprehensive Governance strategy with Records Information Manager and SharePoint Architect, including evaluating governance tools.
• Supported the first SharePoint application team, the Intranet team, breaking down barriers to their successful implementation.

Confidential

Senior Consultant

Sr. Project Manager/Lead Business Analyst. Assignment with Luxottica Retail CRM Shared Services and Pearle Vision Marketing. Project estimated at 1.5 million to extend CRM services to independently owned stores.

• Initial Business Requirements document completed in three weeks to form basis of business case for IT technical requirements and capital funding of strategic project for FY 2014.
• Expanded business requirements, detailed next steps, assigned owners to resolve open issues, gathered technical requirements, and detailed high level project plan for formal funding and resource allocation.
• Managed implementation of Agile short-term solution for quick business win. Built prototype Customer Data Warehouse using SQL Server and Powershell to form data source for CRM Recall Campaigns. Managed risks of very tight timeframe, 6 vendors and no full-time team members. Response rate in first month of 4.32 for 12 month recalls.

Confidential

Senior Consultant

Senior Project Manager Change Management. Assignment with retail electric utility. 3.6 million CRM, enrollment, pricing, billing interface application custom developed software using Visual Studio, Oracle and SSRS

• Created framework for User Documentation, Training, Business Process Change documentation, UAT Testing

Senior Project Manager/Business Analyst. Assignment with a German research chemist in the aerospace industry

• Requirements definition for a scientific multi-lingual library indexing system business rules, data model, use cases over 3, 000 articles, scientific papers, journals and monographs.
• Built proof-of-concept in Access, to be ported to SQLite database system
• System testing before turning over to SME for end-user testing.

Senior Business Analyst. Assignment with financial services company. Web services application pre-processing eCommerce XML transactions for back-end mainframe processing. Agile/SCRUM

• Requirements definition with Product Owners, business clarifications for developers, UAT testing

Business Manager. Assignment with furniture company to provide customer service team leadership, process improvement and subject matter expertise. Business Processes: Customer Service, Customer Accounting, Purchasing, Inbound Distribution, Inventory Management, Vendor Credits, Intracompany Product Transfers, Product Returns, Sales, POS, Design

• Documented current business processes and opportunities for business process improvement
• Management reporting extracting data from JDA Escalate ERP system with POS front end
• Increased working capital by releasing inventory tied to unpaid customer orders
• Reduced error rates for special orders through quantitative reporting to store managers
• Managed customer service at store level

Senior Project Manager/Business Analyst.

• Managed EDI package selection for manufacturing company web based solution.
• Created integration strategy for EDI solution with legacy ERP and financial systems.
• Developed daily backup and recovery procedures for construction company.
• Prepared disaster recovery strategy using Cloud technology.
• Delivered project to use financial system's payroll function to more accurately reflect job accounting.