Technical Program Management

PMP Certified

Experienced Senior Technical Program Manager with 18 years in technology systems and applications development, with proven ability to lead and manage large - scale projects. Setup annual budgets, develop and execute strategic plan, document and manage scope, identify and mitigate risk and deliver complex solutions on-time/budget. Excellent communication skills, leadership quality, quickly adapt new concepts/technologies, and thrive in a fast-paced and creative environment.

Areas of Expertise

• Agile/Waterfall
• Team Management
• Change Management
• Vendor Management
• Application Development
• System Architecture
• Results Oriented
• Troubleshooting
• Customer Focused
• Global Leadership
• Communication Skills
• Risk Management
• Master Data Mgmt
• Data Modeling
• Data Warehouse
• Performance Tuning

Systems : Confidential Database Oracle/SQL Server, Real Application Cluster RAC, Business Intelligence OBIEE/Discoverer/Hyperion, ETL, Informatica, Forms/Reports, Erwin, Designer, MS Project, Active Directory, Unix/Linux, Blade server, VMware ESX, Oracle VM, Exadata

Strengths

• Confidential to understand customer's requirements, coordinate technical team to translate them to an IT solution that fully meet or exceed customer's expectations.
• Proven ability to comprehend and demonstrate overall solution both technical functional aspects, using my strong technical background combined with extensive program management expertise.
• Ability to clearly articulate to executives/Steering committee on ongoing/upcoming projects provide a roadmap with IT strategy and budget forecast.
• Excellent track record to earn and sustain long term credibility and trust from clients with my customer centric approach and attitude.
• Proven ability to identify bottlenecks/problem-areas, coordinate brainstorming sessions, evaluate solutions/work-around, implement solutions using my analytical and problem solving skills.
• Excellent experience in managing IT projects with strong communication, evaluation, leadership, negotiation skills and the ability to arrive at win-win solutions and drive it to completion.

Professional Experience

Confidential Senior IT Program Manager

As an IT Program Manager, responsible for managing multiple projects providing IT solutions that automate and improve the business processes. Responsible for identifying the solution, estimating budget/ROI, preparing detailed project plan, assembling team and driving the project to completion. Managed multiple projects of various sizes in a matrix structure both IT resource and functional users, created project management methodology that is used throughout the organization for various project management.

Accomplishments:

• Implement ERP Oracle-11i on 10g RAC database Managed both internal and outsourced technical team, design the RAC architecture, champion scope/resource management for a successful implementation. Budget 1.2 million
• Implement Oracle Business Intelligence Hyperion and OBIEE to provide decision-supporting dashboards. Manage vendors, analyze requirements, plan and implement business intelligence solution.
• Upgrade corporate wide storage and ERP system hardware in aggressive timeline 3 months to mitigate the risk prior to business peak season. Architectural design, vendor selection, and planning and implementation completed in a very short aggressive timeline.
• Evaluate various engineered Big Data and In-memory systems: POC on Exadata and HANA solution and presented senior management with cost estimation, ROI, advantages, implementation challenges and alternate solutions.
• Lead change management team, implement a change management and code migration solution Stat, product of Dell Inc to create segregation of duties and create smooth production release process.
• Manage the upgrade of legacy ERP system Manufacturing/Time and Labor system project, lead system wide testing and training on new system and functionality. Manage matrix team containing IT and functional users. Manage remote teams located across the world USA, India, Australia and China.
• Identify major risk factors in IT that might cause significant business impact on either system failure or resource turnover and mitigate with alternate solutions - replace legacy/complex WAN architecture with alternate WAN solutions for EDI system replace unstable clustered file system with commonly used ASM system.
• Create a defined plan to consolidate IT resources of merged/acquired companies within USA and outside USA Australia .
• Improve network infrastructure Setup corporate wireless infrastructure RF and mobile devices, refresh network routers/switches across datacenter and offices.
• Setup corporate wide IT security, devise security policy and implement BYOD Upgrade corporate Phone system PBX Implement Video conferencing between international branch offices.

Confidential

Project Lead, Client: Confidential

As a project lead, responsible for leading the team performing system architecture, database design and data modeling. Manage the team responsible for system setup, performance tuning and backup/restore. Also lead the development team in coding, testing and successfully implementing the application.

Accomplishments:

• Perform strategic analysis through examining business processes and create requirements and design documents for developing eFACTS Environment, Facility, Application, Compliance Tracking System
• Lead scope and requirement analysis meetings with functional users across the different regional offices of DEP to document the As-Is and the To-Be Requirement Specifications.
• Successfully integrate Correct Address module Product of with eFACTS application that validates the address in every data-entry screen, eliminating invalid address entries.
• Perform Functional Specification review meeting/presentation to explain the functionality to end-user community to get the user buy-in and prevent scope creeps prior to starting the development.
• Design data models, create ERDs Entity Relationship Diagrams and Functional Hierarchy diagrams, producing design documents required to develop the system.
• Perform multiple performance tuning tasks, improving the response time of system by 150 .
• Coordinate testing of functional users, driving to completion of user acceptance of the enterprise wide system.

Confidential

Senior Systems AnalystAs an onsite coordinator, lead requirement gathering sessions, manage onsite team that developed reports based on the requirement documents I create onsite.

Accomplishments:

• Analyze, design and develop complex reports for Customer Billing Information Systems CBIS, NASD.
• Lead multiple user meetings to gather complex reporting requirements, create detailed design document and drive offsite development to complete those reports within planned time.
• Manage user groups to test reports invoices and billing accounts with complex calculations and aggregations.
• Design all the reports for invoices, transactions and billing accounts both layouts design and algorithms/calculations behind report data .

Confidential

Member of development team that developed various modules of payroll system for Air India. Perform all functions of SDLC process including design, development, testing and implementation

Accomplishments:

• Design and develop payroll system for Air India that processed monthly payroll for all employees of Air India.
• Develop complex functionalities - Processing of Monthly Payroll, Calculation of Income Tax, Calculation of Deductions, Processing of Loans and Arrears, Providing Bonus and Reimbursements, Processing Full and Final Settlement.
• Develop and coordinate test plan and user training for the modules I constructed.