Summary:

• Result driven IT Project Management Professional offering over 15 years of success leading all phases of diverse technology projects.
• Held various positions including Consulting Project Manager, Technology Project Manager and Business System Analyst in banking and manufacturing industries.
• Involved in all aspects of projects including initiating, planning, executing, monitoring and control, and closing.
• Knowledgeable in project management tools, techniques, methodologies, and framework including the software development lifecycle SDLC .
• Skilful in managing complex matrix and cross-functional projects while building sustained alliances with stakeholders including the PMO.
• An expert in gathering, analyzing and defining business and technical requirements, creating project plans, executing, monitoring and controlling project activities, conducting project meetings to discuss and resolve issues.
• Advanced knowledge in Agile methodology iterative release i.e. Release planning, Sprint planning, the Sprint, the daily Scrum, the Sprint review, and the Sprint retrospective.
• Experience developing Agile/Scrum teams through coaching and mentoring and ensuring that the team adheres to Scrum values, practices, and rules while producing higher quality products.
• Partnered with C-Level business leaders to identify opportunities and resolve issues that will align the data governance and data management model.
• Provided direction, leadership and guidance to members of a project team.
• Set specific and measurable goals and objectives for a project team.
• Led an effort to create a project or an initiative plan including tasks, resources, and timeframes by gaining input from appropriate parties and obtaining management sign-off and commitment.
• Conduct Code review walkthroughs
• Strong skills in time management and problem solving keeping in view customer satisfaction and continuous improvement.
• IT Audit
• Managed CAS Control Self-Assessment, General controls.
• Implemented Third Party Provider Risk Management Practices.
• Designed and implemented security processes and procedures and perform cost benefit analysis on all recommended strategies.
• Involved with and became a major contributor to Business process optimization, Risk management, Audit Planning.
• Conducted internal audits, drafting audit reports, and making recommendations.
• Planned and performed value-added reviews and security of business and IT operational systems.

Technical Skills:

• Budget / Financial Management including Business Case completion, Business Process Reengineering, Budget Planning, Cost Control, Schedule Management, Strategic Planning, Earned Value Analysis, Quality Control, Process Improvement, Risk Management, Scope Management, Change Management, Client Relations, Business Analysis, Third Party Provider Risk Management,
• Microsoft Project, Project Workbench, MS Project Portfolio Management, SAP, Clarity, SharePoint, PeopleSoft Financial module, Microsoft Visio, Access, PowerPoint, Microsoft Office Suite, Team Foundation Server.
• PMBOK, SDLC, RAD, JAD, Agile/Scrum, Waterfall, RUP, CRM, EVA, and Six Sigma.

Core Competence:

Project Management Code Review Process Requirements Gap Analysis Project Planning Scheduling Business Analysis Project Risk Assessment Business Process Reengineering Process Improvement Change Management Team Leadership Requirements Gathering Business Continuity / Disaster Recovery Waterfall Project Management Methodology Needs Analysis Problem/Issue Resolution System Development Lifecycle SDLC Agile Project Management Methodology Demand Management.

Experience:

Confidential

Program Manager

• Manage Windows 7 32-bit software solution that is in compliance with Citi CATE in 23 countries.
• Manage regional project managers.
• Manage Global release to support ATM Windows 7
• Manage software solution that can be deployed, installed and brought into service to process existing ATM transactions.
• Provide a hardware upgrade where necessary.
• Provide new hardware when the the existing hardware cannot support Windows 7.
• Utilize PlanView to manage the project lifecycle and to store project artifacts.
• Manage processes to ensure that the project is complying with auditing requirements.
• Iteration management of both platforms and applications.
• Manages KTC integration and changes.
• Manage acceptance criteria for regional consumptions.
• Manage ATM Windows 7 performance testing and reporting installation sanity, test plans and test cases/scripts, defect verification, and performance testing .
• Defects management plan High or showstopper, medium, and low

Confidential

Project Manager/Scrum Master

• Worked on one workstream of a large project to manage GDS Global Distribution System implementations.
• Worked with and managed off-shore developer teams.
• Managed weekly status reports, resources usage/burn rate.
• Stood up teams on Global Distribution System.
• Also coached the managers involved with those teams on their new responsibilities.
• Trained team members on how to write a good user stories.
• Managed system integrations.
• Managed SOR System of Record requirements.
• Managed Compliance Risk Project.
• Identified risks
• Assessed and prioritized risks
• Analyzed compliance behaviour.
• Determined treatment strategies.
• Planned and implemented strategies.
• Canvassed team to identify all project risk.
• Negotiated with stakeholders to obtain resources.
• Proactively improved project timeline through monitoring and controlling.
• Moderated a thorough code review along with stakeholders whereby developers and programmers go through the code line-by-line and try to understand and explain what it's doing.
• Managed code walkthrough to make sure that application delivers what your customers want is reliable, performs well and meets its other requirements.

Confidential

Information Risk Project Manager

Managed multiple cross-functional projects with globally dispersed teams to manage the risks, issues and change request to minimize its impact to project scope, schedule and cost on the design and build of Integrated Consumer Data Warehouse ICDW Enterprise Data Warehouse EDW and Info1.

• Worked with the program leadership team and define the projects scopes.
• Led the project team and prepared the project plan/schedule and obtain necessary approvals.
• Prepared the resource plan and engaged the needed resources to carry out the work-plan.
• Communicated the project status, risks and issues on regular basis to all stakeholders.
• Facilitated decision making, issue resolution, and risk mitigation strategies for the project.
• Supervised and maintained the SharePoint site which served as the main source of project information and allowed stakeholders to share information and documents, collaborate and improve communications.
• Monitored project progress and quality through weekly reports managed issues and took corrective actions.
• Managed Compliance Risks.
• Managed Systems of Record requirements for Home Lending, Education, Auto, Consumer Bank, and Credit Card.
• Identified risks
• Managed Software Compliance
• Assessed and prioritized risks
• Analyzed compliance behaviour.
• Determined treatment strategies.
• Planned and implemented strategies.
• Managed Info1 issues to ensure that development server met the remediation compliance requirements, tracked progress, identified, managed, and resolved issues.
• Managed Information One - System Change and Data Changes: Production change control of Information One System changes is necessary to ensure the stability of the system, systems that Information One interfaces with and the integrity of the data
• Managed Control Self-Assessment that gives stakeholder assurance that internal controls are reliable.
• Tested and evaluated Information System controls.
• Responsible for DBAs on issue resolution and risk mitigation
• Worked with DBAs within the general context of Information Quality Management IQM for Completeness, Accuracy, Consistency, and Relevancy Issues as relate to Informatica and ETL Extract-Transformation-Load tools.
• Monitored progress of assigned projects.
• Collaborated with multiple functional areas to complete required deliverables.
• Provided day to day direction to team members.
• Managed Enterprise Security Manager ESM remediation review for Info1 Data Management.
• Managed Guardium Logs Reporting on EDW Enterprise Data Warehouse servers, to ensure that there is an audit trail of the changes being performed by the DBA team with elevated access.
• Designed Business Impact Analysis process for ICDW Integrated Customer Data Warehouse , Information One, and EDW staffs.
• Managed ICDW Integrated Customer Data Warehouse Control Self Assessment to ensure that data back-up and retention requirements are defined and agreed upon by key business stakeholders.
• Managed third Party Provider Oversight-Lifecycle to ensure that there is a clear escalation/reporting process for issues arising e.g. security breaches, SLA problems .
• Asset Management processes
• Utilized Master Tollgate Checklist Opportunity Assessment, Engagement Design, and Engagement Implementation . Performed SOX Testing.

IT Project Manager/Scum Master

• Assessed the feasibility of the business goal, gathered and analyzed requirements and came up with the business, functional and technical requirements.
• Managed resources during the entire project with strict deadlines and budget constraint.
• Acted as a point of contact to all stakeholders by providing regular project status updates to avoid communication breakdown and surprises.
• Facilitated project meetings, change control, resource planning and leveling, risk management and contingency planning.
• Proactively managed project scope, schedule, and budget using earned value analysis EVA .
• Identified potential risks, and devised contingency and mitigation plan.
• Mentored and trained the entire staff that increased productivity to 97 and customer satisfaction to 99 .
• Utilized Clarity to maintain project risks, action items/issues, milestones, and tracked team members' time.
• Developed high-level business case.
• Managed Process Reengineering Software Development Life Cycle / Production Change Procedures
• Gathered and reviewed existing documentation related to Business Continuity/Disaster Recovery Program.
• Managed Software Compliance.
• PeopleSoft Financial Module: Identified and documented risks that impacted project reduced threats to the project's objectives monitored residual risks, and executed risk reduction plan.
• Identified areas of alignment with other organization initiatives.
• Defined Program Objectives and Scope.
• Facilitated Program Kick-off meeting. Performed Business Process Analysis.
• Performed Technology Inventory and Risk assessment.
• Reviewed SAS -70
• Managed Security Risks- Assessed risks, evaluated systems and practices.
• Performed Business Process Gap Analysis and identified remediation approaches.
• Defined and obtained consensus on the objectives, Scope, Plan, and Budget for the program.
• Developed Business Continuity/Disaster recovery plan.
• Provided management with accurate, independent and timely assessments in the area of risk, internal control weakness, information systems security, ERP Systems, database technologies, disaster recovery and Business continuity planning etc.

IT Project Manager /Scrum Master

• Led cross-functional team to design and implement SAP ERP/CRM system for the Manufacturing business using an iterative/incremental Agile approach.
• Ensured the adherence of Scrum/Iterative development principles i.e. Release Planning meeting, Sprint Planning meetings, Sprint Review meetings, the Sprint Retrospectives, and Daily Scrum meetings.
• Coached and mentored the agile team member while providing constructive performance feedback.
• Facilitated the development and management of monthly sprint release schedule, scope enhancements and defect repairs .
• Managed a large developmental projects focusing mostly on manufacturing plant infrastructure.
• Worked with and managed off-shore developer teams.
• Managed related projects by leveraging resources.
• Managed Project Management Office by centralized the management of projects.
• Provided the policies, methodologies, and templates for managing projects within the organization.
• Provided support and guidance to others on how to manage projects.
• Trained others on how to use project management Software.
• Provided project managers/coordinators for different projects.
• Data center applications and enterprise telecommunication.
• Relocated data center and added newly acquired facilities.
• Coordinated with multiple functional and support areas including outside vendors.
• Developed and maintained project plans.
• Coordinated cross functional activities arranged, coordinated, and facilitated project status and working meetings.
• Tracked progress identified, managed, and resolved issues.
• Tracked project budgets.
• Designed a process for managing new data Center applications and initiatives, from concept to implementation.
• SAP Global Implementation: Implemented the use of SAP's Solution Manager as the primary repository for process documentation.
• Part of team responsible for 4,000 scenarios, business process procedures, functional specifications and technical specification into a uniquely developed process map within SAP's Solution Manager.
• Managed project preparation
• Managed solution definition
• Managed solution development and realization phase
• Managed final preparation.
• Functional responsibilities included requirements determination, configuration, reporting, output development, master data conversions, training, go-live support and post implementation follow-up in the areas of order processing, availability checking, delivery and shipment handling, quotations, pricing.
• Implemented a program to upgrade and standardized desktop and network computing environments.
• IT Audit Project Applied the knowledge of the Sarbanes-Oxley act, worked as part of a team reviewing, and documenting Line of Business Systems environments and control compliance Involved with and a major contributor to business process optimization, risk management, audit planning, conducted internal audits, drafted audit reports, and made recommendations.
• Planned and performed value-added reviews and security of business and IT operational systems.
• Ensured that audit concerns are properly communicated to the appropriate levels of management and that resolution is timely appropriate.
• Utilized Certus Web based application for documentations.
• Managed Software Compliance
• Executed the SOX Section 404 documentation and testing framework with functional subject matter.
• Carried out analysis of data integrity and reliability controls, and reviewed the backup and recovery procedures.
• Persistently and accurately obtained documents, reviewed and analyzed information from necessary sources. Documented control assessments and communicated regularly as to status/challenges.
• Analyzed non-conformity of COBIT and COSO, and provided constructive feedback on process documentation and control assessment work.
• Evaluated the operating system maintenance and ensured that all the changes in control procedures made to the application are properly authorized and documented.
• Evaluated, implemented, and testing of SOX requirements and compliance
• Obtained ACL- Access Control list file and various security profiles, reviewed and evaluated the access control, responsibility setup and password administration.
• Ensured remediation plans are in place, advice management where key controls are not adequate.
• Support remediation effort to define, document, strengthen internal controls in areas of potential identified weakness.
• Communicated significant control weakness to senior management and provide recommendations to correct or mitigate those weakness
• Provided management with accurate, independent and timely assessments in the area of risk, internal control weakness, information systems security, ERP Systems, database technologies, disaster recovery and Business continuity planning etc.
• Confirmed authorization of input and ensure information used is compelling, descriptive and factual.
• Ensured that appropriate audit trail events were enabled for system security intrusion detection.
• Executed and wrap up IT audit programs in accordance with COBIT to ensure appropriate controls exist. Prepared detailed audit reports and making meaningful recommendations to the management.
• Prepared audit program to address observed system and application control objectives' weaknesses and finding.

IT Project Manager

• Managed several medium to large development projects focusing mostly on call center infrastructure, data center applications and enterprise telecommunication offerings with a project team of between 8 and 20, and duration of between 3 months and 12 months: with the aid of MS Project Portfolio Management.
• Coordinated with multiple functional and support areas including outside vendors IBM, AT T, AVAYA, MELITA , for the day- today management of projects.
• Developed, maintained project plans, and directed project team.
• Coordinated cross functional activities.
• Tracked progress and project budgets, etc.
• Designed a process for managing new Call Center applications and initiatives, from concept to implementation.
• Auto dialer Project- Data Warehouse
• Conducted needs analysis and determined project scope.
• Obtained approvals to proceed Concept, timeline, budget .
• Secured required resources. Developed training specifications for end users.
• Measured productivity and made appropriate production adjustments.
• Worked with vendor and appropriate internal technical groups to resolve issues related to call center technology.
• Facilitated communication of issue resolution between IT and business unit to ensure adequate regression testing of any impacted functionality.
• Managed SWITCH Project for Tax Related Products Group Line of Business with a budget of about 5 million for Retail Financial Services.
• Implemented a project to upgrade and standardized desktop and network computing environments.
• Eliminated disparate technologies between the legacy FCNBD and JPMorgan Chase environments.
• Replaced obsolete PCs.
• Served as Business unit coordinator.
• Banc One Year 2000 Project-Data Warehouse Remediation
• Played key role in development and deployment of Y2K contingency planning program.
• Prepared disaster recovery plans for fail over call center and network monitoring operations.