PROFESSIONAL EXPERIENCE

Confidential

Program Management Consultant

• Agile software delivery method coach. Established Agile product management practices for strategic business units within the organization UK, Netherlands, USA
• Product Owner for Large Scale, Cloud Based, Data Integration Platform SAP, Oracle / Fusion
• Product ownership - Vision, product backlog grooming, iteration planning, retrospectives, daily stand-ups, and end-user product demonstration
• Agile Methodology SCRUM - Document and decompose User Stories Epics, facilitate Story Point discussions to analyze the level of effort on product specifications
• Lead on-site/offshore development teams collaboratively with travel as necessary
• Lead agile methodology transition initiatives, code management, release process, change mindset of team The User-First Imperative

Confidential

IT Projects

• Defined product requirements PRD , vision, roadmaps, and product plans to evangelize, establish and maintain Global Cylinder Tracking System within Oracle ERP ecosystem
• Assessed new technologies, oversaw product performance, document and communicate customer acceptance criteria
• Confirmed product specifications and functionality that meet or exceed customer requirement for Mobile Payments Mobile Workforce systems, cloud computing, security, and SaaS Platform solutions
• Identify business processes and platform gaps to provide relevant product ERP / Cloud platform recommendations customized to business needs Oracle, JD Edwards, Mobile Computing, Logistics, Field Force Automation
• Program Management Forecasting and Resource Management across US, Europe, and South America - 70 Global Travel
• As SaaS / PaaS Application Product Manager, Monitor and identify trends on platform adoption utilization, providing guidance as necessary - with a focus on Product Vision, Change, and Risk
• Established effective partnership with Global IT Program delivery teams in Buffalo NY, Oevel Belgium, Gondecourt France, Berlin Germany, Monterrey Mexico, Lima Peru, Spain, and Russia. Significantly improved communications and teaming for end-to-end global support across service delivery centers.
• Regular interface with global leadership on strategic product direction
• Provide communication plans and issue escalation paths across Global Organization groups
• Deploy Lessons Learned process utilizing root cause analysis share implement findings, document in Lessons Learned library

Confidential

• Identified new emerging technology trends into Mobile Payments Infrastructure
• Documented and communicated product requirements, formalized feature prioritization
• Authored and executed test strategies, test plans, and test cases for Enterprise Mobile Payment Systems that meet the Telecommunications Industry Association TIA specifications and different customer requirements.
• Served as the key liaison between vendors and internal resources - legal, engineering teams, and OEM partners for all Mobile Computing vendor partners such as Motorola, Intermec, Apacheta, Oracle, Telogis, ServiceNow, FrontRange, WebSense, Microsoft, and Barcoding Inc
• Coordinated application testing, field testing as well as regression testing and interoperability testing to ensure that mobile performs per specification.

Confidential

• Managed the design and implementation of enterprise class multi vendor data storage solutions - data storage DR systems IBM, NetApp, HP, EMC Data Domain, Powerfile, HIT Archive Corp. Iron Mountain
• Lead requirements gathering, testing and validation including project planning and execution
• Managed solution review sessions and Contract, Resource Allocation, and SLA negotiations
• Managed relations with software architects, operational personnel and technology leadership
• Developed relationships with key vendors and managed User Acceptance Testing UAT

Sales Support

Confidential

• Developed systems and processes necessary for the testing, validation, FC, UL, RoHS compliance and CE marking for the LinksPoint GlobalPoint GPS range of Snap-On Devices for Motorola / Symbol Technologies MC9000 series of ruggedized mobile computers. Dec 23rd 2005
• Ensured deployment of LinksPoint GPS serial data loggers and API integration for Confidential fleet of trucks covering the western and mid western United States utilizing Confidential backend. Computer Aided Dispatch CAD and Automated Vehicle Location AVL , Location Awareness Services
• Transitioned processes for Symbol Technologies testing, validation and deployment of GlobalPoint GPS software for all Symbol Technologies MC9000 range of ruggedized mobile computers for field analysis, route optimization and GPS operations.
• Co-ordinate national and international support operations for new and existing customers while solidifying business relationship via travel and customer oriented company initiatives.
• Installation, imaging, documentation and support for local area network of 6000 workstations, and server environments
• Team leader for telephony Level 1 II customer support team for on a 6000 computers Local Area Network. Trained and provided support to team members. Including Banner Support for Connecticut State University System