SYNOPSIS: Well-rounded experience in strategic thinking, innovation, creativity, planning, and implementing state of the art information solutions facilitating corporate growth. Lead cross-functional teams with diverse technical backgrounds.

PROFESSIONAL EXPERIENCE

IM Program Manger Confidential

• Responsible for partnering with the O G product lines and the Industrial Internet product management team to translate customer requirements into secure, robust, sustainable solutions. Worked closely with marketing, product management, and technology to provide technical expertise and IT solutions.
• Engaged and partnered with the O G industrial internet team and the Software CoE teams.
• Partnered with P L teams including CIOs, product teams, and engineering to ensure continuity of requirements.
• Drive technology roadmap, from incubation stage to deployment.
• Worked with end customers, SWCoE engineering, marketing, and commercial teams.
• Responsible for system integration from customer site to GE commercial cloud.
• Drive technology decisions to enable standard back office service catalog for commercial offerings.
• Advice business teams on technology standards.
• Participate in business unit activities such as customer visits, due diligence, staff meetings.
• Organize and participate in IT ops reviews, Project / Work reviews, infrastructure forecasting.
• Manage communications effectively between internal and external organizations.
• Benchmark and collaborate with GE partners to uncover leading best practices

IM Program Manger Confidential

Knowledge Solutions is a strategic initiative within the Aero's Services business to utilize GE's business and human intelligence to improve customer experience and loyalty. I was responsible for ensuring and executing a comprehensive Remote Monitoring Diagnostics connectivity solution for Aero Services Business. The strategy will encompass increasing the installed base connectivity across the fleet.

• Standardize and simplify business process to get customers connected to GE back-office in a secured mechanism.
• Work with customers to understand their readiness to be able to connect and determine a standard operating process
• Develop and enforce security standards to connect to the turbine controls.
• Work with other IM group to build On-Site monitor with defined configuration out in the field.
• Partner with business to prioritize requests to improve quality, increase productivity, reduce costs, or increase sales.
• Develop cross-functional and cross GE-business relationships to maximize execution quality and team effectiveness.
• Involved in the implementations of ERP - Oracle , Primavera, Maximo , Oracle asset management tools/softwares.
• Manage vendor relationships to ensure ongoing delivery and operational support of high quality
• Ensure completion of tasks, milestones, and components including but not limited to: functional specifications, design specifications, development, configurations, quality assurance, implementations and tollgate reviews.

Senior Network Engineer, Lead. Confidential

Confidential

Performed in a multifacet role as a Senior Level Network Engineer and Technical Lead overseeing Halliburton's NA region with more than 250 sites. Established status sessions with the teams consist of all Project stakeholders including IT coordinators, project managers and engineers to ensure all projects are on track with updates.

Responsible for Performance and Availability for Halliburton's NA sites in relation with the Global team to centralized the operations for the global infrastructure of Halliburton.

• Improvised processes for all change controls region-wide in relation to Change Management
• Managed and Provide Training to the junior engineers for new technologies and directions
• Directed successful 7-month project to have all Halliburton site's network Hardware and WAN links to be monitored
• Weekly reports, work prioritization, requirements gathering, resource utilization targeted delivery.
• Effectively completed within an estimated timeframe, a high level initiative to convert all Halliburton sites to MPLS.
• Developed Best Practices for Routers and switches. Created and maintained live documents for troubleshooting issues. Managed number of ongoing projects of all sorts of technologies, for instance: Wireless, Voice over IP, Data connectivity. Developed cost effective solutions, evaluated alternatives, and collaborated with business owners and stakeholders to confirm requirements and ensure acceptance.

Confidential

Sr. Enterprise Network Engineer

• Design, configure, install and support network hardware, related software, and telecommunications services, including routers, switches, firewalls, DSU's, modems, cabling, and service provider interfaces in complex production and development environments, providing 24-hour on-call support of infrastructure and web issues.
• Developed technical strategies, and coordinated move between co-location facilities Engineered and implemented WAN/LAN relocation requirements, switch, router, and firewall installation, emphasizing uptime and redundancy while doing so significantly ahead of timelines, and well under budget.
• Monitor and support all Internet services, using ciscoworks 2000 including circuit monitoring and management, and VPN services. Proactive network management of the complete network infrastructure, including ongoing devices inclusion and configuration, alarm and notification configurations.
• Provide support services for all network operational issues, including, circuit, router, and operations and functionality.
• Diagnose and resolve network operational issues collaboratively with vendor technical representatives.
• Responsible for resolving complex network problems and addressing network performance issues.
• Proactively seek out and integrate system, network and process enhancements as part of continual improvement efforts.

Confidential

product Engineer/Specialist

• Configure and troubleshoot Frame-Relay, ATM and ISDN BRI, PRI on Cisco 2500,2600,3600,4000,AS5200, AS5300, 7000 series platforms with various designs including Hub AND spoke, partial mesh and fully meshed.
• Configure and troubleshoot NAT/PAT between two private networks and providing Internet connectivity
• Configure IGRP, EIGRP, OSPF, and troubleshoot issues pertaining to the formerly mentioned protocols.
• Upgrade IOS images on all of the above-mentioned router platforms via TFTP
• Configure T1/T3 circuits with HDLC, PPP and X.25 with external CSU/DSU and internal Service Modules WIC .
• Configure global address to penetrate the private networks with Access Lists, VPN GRE IPSEC technology.
• Responsible for TIER1 and TIER2 level troubleshooting for the Bell Atlantic Internet users.
• Installed, troubleshot and configured individual and bulk dial up and ISDN accounts regarding connectivity issues with analog modems, Terminal Adapters include 3Com, Adrian, Zexel.
• Supported the connectivity and compatibility issues with Operating systems such as Win95, Win NT 4.0
• Support application software such as Netscape Navigator and Communicator, IE and various mail clients