SUMMARY

• Over all IT 5+ years of working experience as Scrum Master experience and 8 years of Business Manager.
• Promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with leading high - performance teams.
• Builds and maintains positive working relationships with all team and stakeholders.
• Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
• Highly committed with a hardworking mentality to maintain quality of services and products.
• Experience developing standards, metrics and reporting that is focused on delivering value.
• Experience in scaling and transferring agile knowledge while working with individuals that are new to agile.
• Experience in building / enforcing process on large program with multiple Scrum team / projects / teams.
• Prepares for and facilitates Agile planning sessions with Agile delivery teams and assists with prioritizing user stories
• Involves team and departmental resources in identifying and removing impediments and known risks through analysis and prioritization.
• Proven track record building and releasing new products/features from conception to production (preferably in telecommunications industry).
• Works with the Product Delivery team to create the Product Roadmap and prioritization of features to be considered during each PI planning.
• Hands-on in training teams and supporting product owners to remove impediments and backlogs, enhance velocity, and help teams adopt Agile methodology.

TECHNICAL SKILLS

• Salesforce Classic and lightning
• Digital Marketing
• Data warehousing and Data Analytics
• Strategic Planning
• Tools and Techniques
• Jira
• Confluence
• Salesforce
• Snowflake
• Google Analytics
• Informatica
• SQL
• JQL
• Rally/ Agile
• Central
• Microsoft Office 365
• Skype
• Slack
• Microsoft Teams experienced staff

PROFESSIONAL EXPERIENCE

Agile SCRUM MASTER

Confidential, Fort Worth, TX

Responsibilities:

• Facilitate teams' planning and tracking activities while coaching in Agile principles.
• Successfully transform the team's waterfall mindset to Agile by developing 10+ effective training materials for teams to understand Agile delivery.
• Devise 15-page release plan and Agile charter and coordinate backlog refinement with Product Owner to resolve blocking challenges.
• Coordinates among team leads for resource allocation, change control, scheduling, and dependencies within a release.
• Ensures that development teams decompose development and testing tickets into less than four-hour work increments.
• Tracks tickets across our Scrum boards in JIRA and reports delays and blockers to the Release Train Lead.
• Follows up on blockers and action items to keep the Scrum Team running.
• Communicate with the product owner to understand user stories.
• Functionally detailing user stories.
• Alignment with the WEB architect to technically define user stories.
• Track the work of the agile cell by using the corresponding metrics: burndown, velocity, burn up, Charts.
• Monitoring and tasks of monitoring and support of the agile cell.

Scrum Master

Confidential, Plano, TX

Responsibilities:

• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Casework is the “last resort” - Consumers/assisters should work through available resources, including their issuer when applicable, before looking to the casework process as a solution
• Approving/denying exceptional circumstance special enrollment periods
• Resolving complex cases, related to Enrollment, Claim, Provider.
• Monitoring issuer cases - Providing technical assistance and helping issuers with their cases.
• Issues requiring CMS review (e.g. exceptional circumstance SEP requests).
• Enrollment Issues - Delayed enrollment processing - Requests for earlier termination dates than the Marketplace has awarded - Incorrect application of APTC and/or CSR, Member Re-instatement.
• Resolve cases related to Benefit Coverage and formularies, Difficulty finding a network provider, Excessive cost-sharing being charged, claims processing, Internal claims appeals and external review.
• Implement Scrum Practices while handling teams and facilitated Scrum Ceremonies like Daily Scrum, Sprint Planning Meeting, Sprint Review Meeting and Sprint Retrospective meetings.
• Ensure that the respective scrum artifacts were visible to the product owner and the team.
• Involve in resolving impediments that affected the performance of the Scrum Development team

Business Analyst/Scrum Master

Confidential

Responsibilities:

• Lead employee performance review and discussed improvement strategies with each team member.
• Optimized processes by collaborating with management to implement innovative technologies.
• Planned, organized and executed promotional events.
• Weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor product- individual markets.
• Exceeded targets by building, directing and motivating high performing sales-team.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained positive customer relationships by addressing problems and implementing corrective actions.
• Trained and developed personnel to improve safety, employee relations and resolve issues.
• Improves staffing during busy periods by creating employee schedules and monitoring call outs.