Professional Summary:

• Over 14 years of experience in the Information Technology with over 10 years in of extensive experience in Project Management/ Business Analysis in Telecommunication, IT, Services, and Governmental.
• Worked with client relationships at Senior or Executive Level Management Single Point of Contact accountability Quality Management and working with Cross Functional Multicultural teams managed Contract, Service Level Agreements, Stakeholder expectations Incident/Problem Management
• A Multi-Skilled and Seasoned Professional with good track record of performing various kinds of management roles including Program Management, New Project Development, Application Development projects and Enhance projects in Application Management Contract that includes Application Development and Maintenance activities in scope of Contract in a Global Delivery Model.
• Also experienced in Oracle EBS, Siebel, CRM, PeopleSoft 9.2 through various evaluation or replacement projects.
• Proven skills in all phases of PMBOK: managing all the phases, design, development, testing and implementation of projects.
• Strong analytical skills to derive business requirements.
• Excellent Co-ordination Communication skills with ability to collaborate with all the stakeholders throughout the project life cycle.
• Proven track record of scope, time, cost, risk and procurement management of medium to large sized projects/program.
• Strong professional with demonstrated ability to work effectively with individuals at all levels and in all functional areas.
• Business Requirement Documents BRD , Use Case Specifications, Functional Specifications, Requirements Traceability Matrix across the project, Deliverables using Rational Unified Process RUP and Unified Modeling Language UML methodology using OOAD process and modeling tools.
• Have successfully used Waterfall, Iterative, and Agile methods for project deliverables.
• Strong written and verbal communication skills to all Stakeholders on a timely basis
• Detail oriented and analytical, experienced in requirements gathering
• Highly motivated and success driven on independent and team assignments

Technical Experience:

Professional Experience:

Confidential

Role: Project Manager

Responsibilities:

• Managing of Projects, Overseeing IT Project Managers/Leads and Project Teams
• Web Applications and Client Server environments, Software upgrades Wireless, Telecommunication and Network Projects
• Direct and manage the project development from beginning to end as listed on each Phase of the Project Management Life Cycle.
• Responsible for the management of one or more medium to large sized, moderately to highly complex projects.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Develop full-scale project plans and associated communications documents
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Establishing Project Management Office/PMO Processes and Procedures. Assist the PMO to develop and deliver progress reports, proposals, requirements documentation, and presentations
• Extensive cross-cultural experience in the areas of Project Management Resource Management
• Integrates self into client environment in order to effectively lead project teams while building positive professional relationships with clients and associates
• Significant experience of working with customers, project managers and technical teams for securing executing concurrent projects across multi-cultural environment
• Defines project objectives, requirements, and assumptions necessary to structure a project or activity
• Budgeting and planning the funds for procurement and sourcing of services
• Leads risk management within project teams, ensuring risks have appropriate mitigation and contingency plans
• Work with Development team and clients to finalize High level and Low level design, Estimation, Entry and Exit criteria for each phase, Project tracking and reporting mechanism.
• Responsibility including Project Status reporting to client team on Project progress, risks, issues, project spend, Estimate to Complete, Cost and Schedule variances.
• Responsibility also includes working with Change Control board for Change Management activities.
• Responsibility also included tracking Project resource management, Cost management and reporting financial performance measures of the project.
• Review WBS to create activities, sequence all activities for each work group and create a project schedule using MS Project
• Identify nonfunctional requirements, risks, create mitigation and contingency plans for each risk. Move risks to issues as they are realized and follow contingency plans
• Create a detailed project management plan by defining how each knowledge area e.g. scope, schedule, budget, quality, communication, human resources etc. will be managed
• Finalize scope, schedule and cost estimates
• Periodically review the progress, conduct Defect prevention meetings
• Identify training needs for the team and organize accordingly
• Measure performance throughout the project and re-baseline whenever required

Confidential

Role: Project Manager

Responsibilities:

• Developed high-level view of what the project will deliver and an approach of how the project will deploy the deliverables, experience with projects that have numerous upstream and downstream integration dependencies
• Direct activities of the project management department and manage a group of BA's, SD's, SME and testers. Initiate, implement, maintain and enhance proactive quality improvement activities to continuously improve quality deliverables.
• Involved in the development and delivery of technology projects from end to end will use SDLC.
• Set up estimation meetings with SD's Service Definition , BA's Business Analyst and Testing team to gather estimates for enhancements/upgrades to the applications
• Driving detailed implementation plans. Proven success interacting with customers, peers, senior management and other functional areas to assure the best quality
• Involved in Business requirements review and Functional requirements review activities, project estimates, approvals.
• Process Planning is to prioritize the processes based on the relative importance of the process to accomplish the mission / goals.
• Involved in Team Building, Budget Analysis, Cost Estimating, Organization Time Management and Quality Control management
• Responsible to adhere to and lead by example , the organizational change management system so streamline the deliveries and effectively track incidents and constantly improve the release management.
• The Project was streamlined through all phases of the RUP model starting from Inception through Transition. Used a Functional Decomposition strategy to divide system into sub-systems to make Business Re-Engineering Process, Traceable.
• Authored Computer Validation Report, which involved extensive Research and interaction with SME's and our clients.
• Conducted individual and group JAD sessions with business and technical groups.
• Gathered user/business requirements by meeting with business users.
• Prepared the Requirement Specification Document using Requisite Pro for the application based on business user information.
• Prepared functional documents based on the business requirements.
• Developed business use cases textually. Created and maintained project matrices like Traceability Matrices.
• Communicated and documented project status and strategic recommendations to product group, clients, team members and senior management on a regular basis escalated issues accordingly via the appropriate channels.
• Worked closely with end-users to gather report requirements and ensured proper testing/validation.
• Supported user acceptance testing on production data loading and new features.
• Created scheduled ad hoc reports, and developed various reports.

Confidential

Role: Project Manager

Responsibilities:

• Led, and oversee the project management lifecycle from conception through completion that includes assessing business requirements, scoping, planning projects, initiatives, budgeting, forecasting and project tracking.
• Meet with application owners, application developers and analysts, coding staff and the like to determine business needs and functionalities desired for new or revised Letters.
• Documented all changes to scope or functionalities with change.
• Worked at different stages of the Software Development Life Cycle SDLC with business users, developers, and stakeholders
• Used Agile Methodology and created User Stories to facilitate development of software functionalities, user interfaces, and system architecture.
• Authored Business Requirements Document BRD with project teams. Extracted, discussed, and refined business requirements from business users and SME's.
• Developed baseline scripts for testing Performance of the application using Load Runner.

• Performed Performance Testing using the Load Runner.

• Developed baseline scripts for testing Performance of application using Load Runner
• Assisted with project planning, requirements development and completing ad hoc change management activities.
• Evaluate development and maintenance of application documentation and source code management, along with participating in and supporting change management processes as required.
• Co-authored Functional Requirements and Specification Document.
• Worked with information architects and creative groups in detailing the wireframes and depicting GUI design.
• Assisted the database development team in data modeling, data structure and data table layouts required for consolidation of incongruent databases.

Confidential

Program Manager

Key Achievements:

• Complete an organizational assessment and restructuring project
• Setting the PMO methodology, processes and system for the corporate PMO function
• Recruiting and selecting and train the PMs talents
• Creating Project Plans, driving Technical Discussions, Business Analysis meetings, status reporting and Conducting Code Reviews.
• Gathered user requirements from users and managers to better understand the business logic of the company.
• Effectively presented results of analysis to all levels of management.
• Delivery of project on time and within budget.
• Manage all strategic projects across the organization

Key Projects

• Setting and directing a Strategic transformation program across the organization, focusing on revenue maximization, operation excellence, cost optimization, people motivation and customer experience.
• Manage the merger and acquisition of NSP
• Implementing a customer centricity program across the core functions of the organization
• Set the methodology and implement the Time To Market TTM processes
• Manage all strategic corporate programs in line with the organization strategic objective

Confidential

Sr. Business Analysis/Project Manager

Key Achievement and Projects:

• Planned and managed Process mapping and re-engineering for the Customer relationship organization including call center, shops, and key account management, the Project covered all customer-facing business processes.
• Planning and Implementing of the Business Strategy and Balanced Score-Cards for Xceed a 2000 seats Contact center
• Managing the quality standards implementation for the Xceed Contact Center. ISO and COPC
• Successfully managing the implementation of Oracle Financials
• Creating Project Plans, driving Technical Discussions, Business Analysis meetings, status reporting and Conducting Code Reviews
• Gathered user requirements from users and managers to better understand the business logic of the company.
• Effectively presented results of analysis to all levels of management.
• Delivery of project on time and within budget.
• Managing the vendor evaluation selection for enterprise-wide Telecom Billing CRM Solution.

Confidential

Project Manager/Business Analyst

Key achievements and Projects:

• Managing the implementation of SAP R/3 ERP Solution Finance/Controlling/Project Management
• Managing the implementation of the business process improvement project using the six sigma methodology, the project was spanned across ABB worldwide..
• Implementing the business transformation project of ABB's Information Technology Function, focusing on the outsourcing all IT infrastructure.
• Creating Project Plans, driving Technical Discussions, Business Analysis meetings, status reporting and Conducting Code Reviews.
• Gathered user requirements from users and managers to better understand the business logic of the company.
• Effectively presented results of analysis to all levels of management.
• Delivery of project on time and within budget.
• Preparing and maintaining contingency plans.
• Procurement Planning - Hardware, Software and IT resources for the project. Involved in preparing Sow's and Contract Negotiations.
• Communications Management - Conducting Status and Review Meetings with the Client.
• Team Development and Motivation for team members located in different time zones.