| Summary | SUMMARY - Over 15 years of experience managing all aspects of IT application projects infrastructure such as LAN, WAN, server and data warehousing as well as Data Center and PC end-user hardware and software transitions for multiple global industries. More than10 years has been performed remotely to a wide variety of international and domestic clients. Extensive experience working with various IT PMO's including PMI methodology experience including Agile, PSP, Six Sigma and ISO. I have a proven track record for accommodating a wide variety of processes and procedures. Other skills and experience include:
- Manage all project phases from interpretation of requirements through SOW development, management of design documentation and coordination of testing from Unit testing through UAT and ORT to implementation while ensuring that client expectations and SLA's are met.
- Assemble project teams, provide team assignments and apply managerial style that elicits the very best from my teams by communicating a firm belief in the expertise of the technical staff giving all team members the opportunity to grow their skills and direct and track resource efforts.
- Manage resource allocation and track resource hours to adhere to project budget.
- Develop training to prepare resources to deliver their best to each project. Address performance issues quickly to avoid delay and quality issues throughout the project life-cycle.
- SME level user of MS Project with MS Project and Project Server certification including use of the EAC estimated at completion field to a task view to display or filter for the expected total cost based on performance up to the status date. Another example is the use of Applied Earned Value Cost indicators to forecast cost and hours through the life-cycle of the project and other advanced functions of this tool.
- Track and report on project milestones, manage scope creep and client expectations and adjust project plans and resources as required to ensure project success.
- Apply data from status and project forecasts and analysis to provide all levels of leadership and stakeholders with professional executive reports and presentations that assist with executive assessment and decision making.
- SME level for MS Excel, Word, Visio and PowerPoint. Proficient user of other applications including PlanView, Taleo, SharePoint, HP Quality Center, MS Access and PeopleSoft. Proven track record of ability to quickly learn and employ new applications to respond to project, leadership and client needs.
- Extensive experience providing project leadership remotely holding all level of meetings and communications via conference bridges and Web-Ex.
- Managed large-scale end-user upgrades, transitions, refreshes and moves on a global basis for DOW, TD Bank, AAA, EDS and GM.
- Develop contingency plans, gap analyses and 'go to green' plans to address potential issues and risks
- Issue, Risk, Change, Problem and Incident management using methods derived from ITIL.
- Coordinate communication with all areas of the enterprise that impacts the scope, budget, risk, and resources of the work effort being managed.
- Define project requirements to develop solution design and approach to ensure project conforms to organization's objectives, milestones, and budget.
- Exceptional communication skills continually refined from an early career teaching English through many years of IT project support. I am completely bilingual and have trained business leaders to effectively communicate across international borders.
Experience: - Create and manage implementation processes and command centers. Manage vendor relations and product and service deliveries
- Obtained PMP certification 2004 and remain a member of the PMI. Continue to stay abreast of information from the PMI and changes and updates to the PMBOK.
- Available to travel as needed
Confidential Infrastructure Project Manager - Short-term project to determine infrastructure. security and end-user application requirements for build-out at new charter school.
- Plan develop budget for future construction / expansion of educational, sporting staff facilities to accommodate phone, wired and wireless network connectivity.
- Ascertain technical skill-set of school employees to provide support for IT solutions. Develop training plan.
- Train IT lead on E-Rate / USF system methodologies to benefit from Federal and State Educational Service offerings.
Confidential Project Manager - Managed large project to merge Hancock Bank with Whitney Bank. Project including acting as PM for GN upgrade in October, early enhancements for data warehousing changes required for lending applications in November, Further enhancements to data warehousing requirements for ALS and CL file management in February and final conversion of multiple financial tools in mid-March.
- Determine resourcing needs for project. Engage approriate programmers, business and operations analysts and project support resources to ensure project success. Developed mentoring program to acclimate new resources to project methodologies and corporate culture. Provide guidance to address performance issues.
- Coordinated work allocation for shared resources to provide required support for each application.
- Managed testing and integration from multiple source loan and tax systems enabling centralization of data for merged banks.
- Managed integration of data from multiple loans source systems, enabling a central view across the enterprise.
- Managed testing of integration of data .
- Lead issue, risk and change management for all aspects of transition project.
- Using Project Server, develop project plan, forecasts and workload allocation for merge and deconversion activities.
- This particular project provided opportunity to employ advanced capabilities of MS Project
- Develop, document and manage implementation command center. Created implementation processes emulated by other project managers to ensure successful deployments.
- Provide project metrics to track progress and identify issues and risks.
- Coordinate test cycles and defect tracking using HP Quality Center and coordinate defect reporting and resolution.
- Coordinate development and documentation of contingency plans to address multiple scenarios, particularly those with client impact.
- Assign resources to man Command Center during implementation and develop resource schedule to ensure full coverage during deployment. Provide command center support on site for early enhancements, dress rehearsals and Go-Live.
Confidential Business Project Manager - Short-term project to define project scope, assumptions, constraints, dependencies, implementation approach, and project success criteria.
- Develop project plan for the integration of a large auto finance company into a major bank to identify policy and procedures for Dealer Commercial Services.
- Provide training to existing personnel to adhere to TD requirements and culture.
- Provide all essential business project management services for integration, technology, organization,
- Transitioning Technology infrastructure of Corporate Banking systems, including the acquisition and upgrade and installation new end-user hardware while providing uninterrupted access to current state applications, communication linkages, data repositories and reporting.
- Apply CRM methodology to transition of Chrysler Auto Finance to TD Auto Finance.
- Analyze, define and document enhancements of Corporate Banking BAU regulatory and compliance polices, standards and processes
- Analyze, define and document enhancements of Corporate Banking BAU reporting to address problems/issues in the current environment such as:
- Regulatory and compliance reporting
- Accuracy and timeliness
- Automation of manually intensive processes
- Report standardization
- Accuracy of Letter of Credit data
- Adherence to regulatory and audit guidelines
- Transitioning Corporate Banking staff
- End-user upgrades to be consistent with TD Bank systems
- Analyze, define and document technical solution to integrate protocol enhancements of Corporate Banking BAU reporting to address problems/issues in the current environment.
Confidential Project Manager/Implementation Manager - Delivered project management services to TD Bank through Fidelity Information Systems FIS . Projects included application upgrades, end-user hardware moves and refreshes and network upgrades.
- Negotiate SOW based on high-level application requirements and coordinate with client to develop detailed project design documentation based on Scope and Requirements documentation delivered by the bank.
- Managed workload allocation to provide appropriate support for each project to meet or exceed SLA's. Developed tracking mechanisms to monitor over and under allocations for current and forecasted work.
- Assign programmers, business analysts, operations analysts and project to provide the best support for each project based on the nature of the project and the client expectations. Arrange for training and mentoring for assigned resources to ensure that they hit the ground running with a thorough knowledge of the requirements for their assigned duties.
- 9 month data warehousing project for data regrouping and segmentation of data from all bank applications to poise bank for major acquisitions.
- The intent of the combined efforts of the two projects is threefold:
- To support the implementation of a strategy to advance the Acquisition Readiness initiative.
- To address current processing issues as they affect batch execution time.
- To address file grouping and 4-gig online limits as they affect online processing for RM, IM, ST and AM applications across all banks.
- Other projects included smaller application changes to applications such as CD Renewal Letter field refinements, correction of reporting charge-off declining balances to Experion and contingency plans to ensure continuity of debit card functionality during major acquisition.
- CRM methodology required to manage TD client for Fidlity Information Systems.
- Ensured that SLA's were met by coordinating resolution of incidents and defects.
- Develop detailed project design document in conjunction with technical leads to define in-scope and out-of-scope items. Specify applications affected and SLA agreements.
- Determine plans to follow rigorous testing processes through UAT, BAT and PAT testing prior to implementation. Coordinate technical team's adherence to change control processes to proceed through test regions to prevent any conflict that would affect other project progressing through test regions and moving to deployment.
- Responsibilities include preparing project documentation, facilitating team meetings, maintaining project status databases, monitoring issue tracking and coordinate resolution efforts, maintaining project plans MS Project , assessing workload allocation, and adhering to client's audit policies and procedures. Act as SPOC for project teams.
- Developed and implemented process and documentation for Command Center for Mock and GO LIVE implementations for NAPSI projects. The implementation processes that I designed were used as a new standard for implementation and command center procedures to simplify the approach and ensure transparency to the client.
Confidential Technical Support - Provide bilingual French telephone IT support for Insurance software.
- Determined language skills of bilingual support technicians to ensure that Canadian clients received clear and accurate support.
- Coordinate solutions to end-users for insurance software utilization, sales and programming issues
- EDS Corporation, Plano, TX based out of Michigan April 1998 - August 2008
Confidential Senior IT Project Manager/Business Analyst Delivered Projects to multiple industries as a direct employee of EDS to a wide variety of clients around the globe. Built project team of engineers and programmers ensuring that each project had the very best support to ensure success. Effectively manage project team, budget, resources, issues and risks and client expectations. Delivered all projects effectively as a remote employee telecommuting from my home office and traveling as needed. This required the use of multiple PM methodologies and tools and expert level utilization of MS Project and Project Server, Word, Excel, PowerPoint, and Access. Lead project teams of up to 30 FTE's, managed vendors, SLA's, reporting and presenting to all levels of stakeholders and clients. Individual Project Assignments: Confidential - Manage transition of mid-range servers including web and database servers using Unix, Linux, Wintel, Vmware, Websprere, Sybase, DB2, SQL and more.
- Gather and document all client requirements
- Determine and present to client appropriate solution and manage customer expectations.
- Implement CPM to track and achieve project goals.
- Prepare the start up for this project which entails a split from Tyco for Lineage Power. Development of an extremely complex project schedule
- Manage a multi-million dollar budget.
- Engage and manage appropriate resources.
Confidential - Manage primarily network infrastructure and application projects to provide value to the management of this account.
- Perform multiple division PC, LAN and software upgrades and refreshes.
- Obtain proficiency with Project Server and train other project managers in its use,.
- In two and a half years and in this time completed 46 projects.
- Participated in process improvement teams and provided mentoring to new project managers as they joined the account.
- Example achievement is the installation of a faxing system TopCall in Asia Pacific using a technology that was still more that a year away for general deployment. This permitted the customer to consolidate their customer service division in that region creating a significant savings to the customer.
WAN Cutover for Delphi Automotive. - Transition global WAN from EDS to AT T
- Develop and coordinate scheduling of IP and SNA cutovers to a new WAN to avoid over-allocation of resources
- Assist regional Delphi management in avoiding excess circuit costs from legacy network.
- Implementation, decommission and change control process development.
GM Truck Product Center. - Manage large-scale move for GM Truck Product Center in Pontiac, Michigan coordinated move of over 3,000 GM Truck employees.
- Project included relocation of data center to the Truck Product Center to relocate and upgrade mid-range servers including web and database servers using Unix, Linux, Wintel, Vmware, Websprere, Sybase, DB2, SQL and more.
Confidential - Interface with vendors, client and other Internal functional groups to successfully re-cable 10 to 20 locations each day for over 9 months.
- Assist the client in determining requirements and interpret these requirements to the engineering team. Manage client expectations and vendor issues - key in the success of this assignment.
- Assess and manage vendor support to ensure that SBC achieve transition of bank branches to achieve quality transition and meet aggressive schedule.
- Data Center upgrades to accommodate the expanded requirements due to merger.
- Develop innovative tracking tools to manage the high volume of sites that were transitioned daily form Fleet to Bank of America
- Develop training plan and materials to train project managers.
- Consolidate metrics and reporting of progress while minimizing the need for redundant reporting activities.
Confidential - Responsible for end to end project management.
- Interpret project requirements to deliver scope of work and manage development of DPS design proposal summary and EWOs engineering work orders .
- Develop Scope and Summary, Communications plan, UAT user acceptance testing and ORT operating readiness testing.
- Track and mitigate issues and risks.
- Build project team from the ground up to engage engineers and vertical functional managers to meet project requirements, budget and timeline.
- Perform gap analysis and manage provisioning and upgrading to remediate.
- Develop and maintain complex project plan and project budget for entire project life-cycle including WBS, dependencies, predecessors and successors for shared resources within organization.
- Ensure cost management and efficiency as well as reduce risk in data center using data center automation software from HP-BTO software.
- Design and deliver project dashboards and status reports to stakeholders, management and clients.
- Effectively manage very diverse group of global engineers and DBA's to deliver a complicated solution to software distribution.
- Negotiate and manage relationship with Opsware in Sunnyvale, CA as well as transport providers and server vendors.
- Ensure that Opsware System 7 removes the operational disconnects between siloed server, network and storage administration teams,
- Coordinate server installs, network connectivity, firewall development, BUR, Tools and storage, DR.
Confidential - Managed upgrade of complex software delivery system and provided direction to database and software developers to ensure a smooth transition to new version.
- Developed improved process to manage risk and issues to minimize delays and added cost to project.
- Coordinate ORT to ensure smooth hand-off to Operations
- Interact with global corporate and customer management to determine scope, planning and reporting for the deployment of network management tools globally to ensure compliance with the new contract with GM.
- Implement GSMS to provide structure around the project which was already in motion as there was no project management tool in place.
- Coordinate multiple teams to deploy multiple sites and establish an excellent rapport with my teams by providing positive feedback for their capabilities and coaching to improve all aspects of delivering a project that is on time, on budget and up to EDS professional standards
Confidential - Implement Service Center and Asset Center to support GM globally.
- Implement Problem Management aspect of DWNG Digital Workflow Next Generation to identify risk and assign and manage software engineers to address risks before they became issues. Performed root cause analysis to address IT issues. All work was provided in a manner that was transparent to the client to provide seamless improvement in real time.
- Conduct root cause analysis and develop and implement corrective action plans.
- Coordinate data transition, interface development, security, storage, BUR, UAT, ORT, metrics and reporting.
- Develop and roll-out UAT plan including 'train the trainer' sessions world-wide.
- Only project manager to successfully complete my deployments which were for Latin America and Asia Pacific DW at GM prior to the new contract in June of 2006. Managed DW upgrades to subsequent versions following new contract negotiations.
- Apply PSMS methodologies to projects which were in process when providing structure and encouragement to team
- Projects became examples to other GM DW implementations. Provided guidance and training to other project managers in the implementation of ITIL processes
- Simultaneously completed ITIL training and obtained necessary expertise knowledge in Asset Configuration and Management, Request, SR, IMAC, Incident, Problem and Change management.
- Coordinated project plan with PMs from other regions which shared engineering resources.
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