PROFESSIONAL OBJECTIVE

Seeking an opportunity to function as an EMR/ICD-10 ProgramManagerproviding oversight and direction in a hospital delivery system environment utilizing 12 years of experience in the management of clinical, revenue cycle/ICD-10, cancer research, and health information management applications.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager

• Manage the Epic / ICD-10 Conversion Project, which involves the conversion of Epic to full ICD-10 capability following an Epic 2010/2012 upgrade. Holistically, the project will be centered around these initiatives:
• Managed the implementation of the Clinical Term Go-live with our Wave 1 rollout of Epic to the central Charlotte Market. The purpose of the Clinical Term Go-live is to have users begin the process of interacting with ICD-10 content before the ICD-10 transition date. Clinicians have the opportunity to use the Diagnosis Calculator and interact with new terminology that is specific enough for coding and billing in ICD-10. However, the preferred code set is ICD-9, meaning that the system still shows ICD-9 codes to users and sends ICD-9 codes on claims and in interface messages.
• Managed the ICD-10 build for Acute and Ambulatory that involved updating the masterfiles that were impacted by diagnosis procedure to ICD-10 standards Billing, Clinical, Claims, Codesets, etc. . Following moved Build into POC and TST to prepare for Application and Integrated testing, and conduct process meetings with Acute and Ambulatory teams to review/modify test scripts necessary for unit and integrated testing. The consensus was to use the application test scripts from previous go-lives with slight workflow modifications to satisfy functional testing of the ICD-10 Build and current integrated test scripts for integrated testing with Epic's ancillaries.
• Collaboration with Acute Test Manager to complete the Dimensions/ICD-10 test strategy document that outlined the scope, business requirements, testing prerequisites/deliverables, pointers to unit and integrated test scripts, testing activities, test cycles/schedule, impacted interfaces and ancillaries, role/responsibilities, and life cycle and defect management processes. In addition, we collaborated on the draft of the Business Justification document that was approved by VP of IT. The purpose of this document was to provide a Work Breakdown Structure WBS of ICD-10 associative upcoming testing events that will be executed in parallel with the Wave 2 Clinical Go-live period. This document identifies internal resource constraints with viable solutions level of effort involved with deliverables and tasks, and cost breakdown/budget analysis of external resource support.
• Worked with integration and ancillary teams to update the vendor readiness tracker that identifies all impacted interfaces, interface type/description, inbound/outbound feeds, and downstream systems. There were 51 Epic-related impacted ancillaries and 69 interfaces. We performed discovery to verify the distribution, receiving, processing, or storage of a diagnosis code, and communicated with systems analysts of each affected ancillary to provide ICD-10 compliancy status related to software upgrade, remediation/configuration work, risks/issues, dependencies, test environments, and implementation schedule.
• Collaborated with Ambulatory RCS and Ambulatory Billing to recode 36 identified Epic-related outpatient claims in the MUT environment. We utilized these claims for testing with CMS and used dual coded claims for testing of Acute-related claims. Epic TS identified over 1,000 dual coded Medicare Acute accounts that we will utilize for testing. We were able to pull out 100 of them and generate 44 claims for these accounts with an ICD-10 code set in the SUP environment.
• Scheduled several collaborative meetings bringing together multiple teams Integration, Acute Testing, ICD-10 Enterprise Program, Epic/ICD-10, Invision/ICD-10, Reporting/FTP to understand, plan, and assess the impact of the Cloverleaf upgrade and the use of Cloverleaf for multiple testing events and environments for Wave 2 Preferred Code Set I-9 ICD-10 testing Preferred Code Set I-10 concurrent paths. The decision was made to upgrade Cloverleaf and include a build to point to multiple test environments.
• Arranged demo sessions of the impacted Acute and Ambulatory applications that trigger the Diagnosis Calculator. A follow up meeting was held to discuss the strategy for the training tool for physicians and clinicians. The CMIO led analysis to review the workflows from a clinician's perspective regarding interaction with the calculator. Finally, he indicated that he would drive the physician training process for ICD-10, which were Tip Sheets sent out via memo. With respect to Ambulatory, the eLearning tool was developed for coders, physicians, and clinicians and uploaded with the disclaimer sent out to providers and managers. Acute coders were trained based on their specialty through AHIMA CBLs. We also provided classroom training in specialty areas.
• CAC solutions for Acute and Ambulatory were not in place for the Clinical Term Go-live due to a protracted full evaluation process due issues with the Optum product. On the other hand, Acute and PB Dual Coding were implemented. Acute Dual Coding is live at main Charlotte facility and the Ambulatory dual coding was initiated with the Clinical Term go-live. The build was migrated into PROD and collaborated with security to add security points to the templates for all of RCS to ensure the ICD-10 tab can be seen.
• The implementation of Experian's Healthcare solution, which is an end-to-end self-pay receivables management service that will assist Novant/RCS to optimize collections of patient's out-of-pocket expense by determining their propensity to pay. The solution focused on Segmentation which is when the provider's self-pay receivable is segmented to determine how to best route and treat each account to maximize liquidation, once the screening is complete and the AR cleansed. The product scored Healthcare Payment Risk Score each account to predict the likelihood that the patient will pay their healthcare debt by combining both a guarantor's credit report characteristics along with their past healthcare payment behavior and Routing which equated to routing data to the client's system for segmentation delivery.
• Manage the implementation of two revenue cycle applications:
• Scheduled meetings with Acute/Ambulatory reporting teams to capture requirements and environment prep for ICD-10 preferred code set testing of reports and extracts. We decided to use the Meaningful Use environment MUT as our reports testing environment as it is refreshed with a copy of PROD and contains real patient data and run the Stage 2 Conversion during the integrated testing period.
• To implement both full versions of Emdeon's Patient Pay Online and eCashiering solutions. Patient Pay Online Virtual Wallet solution is an enterprise-wide online solution that provides self-pay patients the ability to save multiple payment options to their virtual wallet Credit/Debit Card, eCheck/Bank Account , and allows quick one time and recurring payments.Emdeon's eCashiering full suite enables any authorized Novant employee - whether in the back office, the call center, or at the point of service, the ability to accept any form of payment directly from the patient.

Confidential

EMR Program Manager

• Manage ICD-10 implementation program for UMass Memorial Information Systems. Collaborate with Price Waterhouse Coopers PWC to build ICD-10 Impact Survey outlining affected applications, interfaces, and work effort estimation. Provide direction and close oversight of day-to-day operations of each individual work stream and project involving an upgrade or remediation effort. Lead Integrated Work Group that is comprised of 28 project managers, 15 application managers, 12 application analysts, and 10 business and QA analysts for specific ICD-10 impacted areas to develop, track, and report on milestones, cross-functional assignments, risks, and dependencies.
• Project Management Governance/Methodology: Utilized the PMI Project Delivery Life Cycle PDLC project management methodology which details the phases, activities, tasks, and deliverables for successful project delivery of the ICD-10 Remediation Program. PDLC consists of four main phases: Initiating Involves defining the project objectives, high level requirements, and success criteria Planning Involves developing the project's schedule, detailed budget determined, and all facets of the project are planned Execution and Monitoring Control To assure that the quality of project delivery meets business objectives, requirements, and success criteria, rigorous application of project change management and regular monitoring of project schedule, budget and status for successful completion , and Closing Allows for a proper end to the project, releasing the team from any future delivery requirements and providing the time to reflect on the project to determine what should be improved and avoided .
• Budget/Finance Development:Estimated 2-year project budget 2013/2014 including project team, support, and costs for key impact areas broken out by fiscal year totaling 5 million. Assisted Finance to review and update both capital and operating budgets items e.g., IT system remediation/upgrade, physician and staff training, resource costs, and backfill staffing needs identified throughout the transition and duration of the ICD-10 remediation period.
• Vendor/External Business Trading Partners Management:Due to the majority of hospital internal systems being vendor-supported applications, coordinated with vendors regarding GA release of ICD-10 compliant versions and remediation efforts to configure ICD-10 impacted applications to receive, send, and store ICD-10 diagnosis codes. Created a centralized vendor management initiative to trackvendor readiness as well as to understand changes and updates to systems. As changes to each application can potentially affect interfaces, reports, and other downstream applications, a clearer understanding of vendor readiness and anticipated changes is necessary. Collaborated with Business to track readiness of Clearinghouses and Payors.
• Interface Modification Work:Collaborated with Integration Team to develop a comprehensive inventory of HL7 and batch interfaces, and flat/text files requiring modification or customization work to facilitate processing of ICD-10 data formats. In addition, identify files that are exported to external agencies/databases requiring ICD-10 related modifications.
• Analysis and Design: Led the requirements management process whereby technical design/whiteboard sessions are conducted with Application Managers/Leads and Integration Team members to capture end-to-end ICD-10 scenarios to be documented in a Technical Design Specification TDS for the ICD-10 Program. This deliverable will encapsulate: Scenario Summary and Scope, Release Notes, Business Rules, Pre/Post-conditions, Process Workflows, and Interfaces/FTP Traffic.
• IT Infrastructure Work:Lead the necessary associated work for upgrading Servers, Networks, Processors, Databases, IT Security, Licensing,and Desktop Services related to ICD-10 remediation.
• Testing:The objective of this initiative is to facilitate and support the testing of ICD-10 code propagation following the remediation of Hospital Delivery System's IT systems and external business partners to achieve the ICD-10 Remediation Program's successful adoption of ICD-10 standards and requirements per government mandate of October 1, 2014. Furthermore, to define the testing phases that will be conducted and document the processes for test cases development, test execution, defect management, risk management, risk mitigation through test completion and metrics.
• Training:Coordinate the development and delivery of ICD-10 training and education for the Delivery System. Training will be structured using a four-level model - Level 1: Basic ICD-10 Awareness training will be delivered to clinical non-provider and administrative employees Level 2: Intermediate ICD-10 Awareness and Data Analytics training will deliver a more detailed review of the changes between ICD-9 and ICD-10 for Patient Accounting staff and Charge Posters.Level 3: ICD-10 Clinical Documentation training content will be developed and delivered by the Clinical Documentation Quality Assurance CDQA team in partnership with physician champions. Level 4: ICD-10 Code Selectiontraining will be provided by AHIMA-certified ICD-10 training contractors and delivered to HIM, Home Health and Ambulance coders, CDQA auditors and the Clinical Documentation Improvement CDI team.
• Reporting: Remediation of Soarian Financials, Soarian Analytics Clinicals and Pharmacy feeds , and EPSi extracts reporting requiring identifying those reports impacted by the move from ICD-9 to ICD-10, adjusting report fields to accommodate the larger ICD-10 code, and integrated testing with data source systems. The ICD-10 codes selected for the mapping effort will be validated against the ICD-10 codes produced by HIM's dual coding initiative if applicable , and the data produced by the crosswalk's mapping logic will have to be tested for accuracy. Furthermore, the upgrade of DSS Soarian Analytics decision support module to its 7.01 version and conduct a WBS on the reports generated from queries out of CEP/Informatica.

Confidential

ICD-10 ProgramManagement

• Engaged Deloitte Touche LLP to perform an ICD-10 Impact Assessment. The objective of the assessment was to provide a clear understanding of how PHS currently uses ICD-9 codes and identify specific gaps in clinical and business operational readiness to implement ICD-10 codes within the timeframe mandated by the Center for Medicare and Medicaid Services CMS .
• Utilized Deloitte's Assessment to propose ICD-10 governance model to include: Executive Steering Committee Focus on strategy, monitoring execution, and only by exception being involved in the project's details Project Steering Committee Includes user and IT executive sponsors and monitors a given project's execution work plan, scope, budget, benefit realization and PMO and Project Team Drive the overall project work plan, track resources, effort and funding .
• Prepare scope document to outline the facilitation and support of the remediation efforts of Presbyterian Delivery System's PDS IT systems and technology including performance of all daily work, activities and tasks necessary in order to achieve the ICD-10 Adoption Program's objectives and the successful adoption of ICD-10 standards and requirements for the Presbyterian Delivery System IT Technology and Tools Work Stream. Provide direction and coordination for the remediation of PDS IT applications, interfaces, electronic data exchanges containing ICD-9 and DRG codes to achieve ICD-10 compliance, as well as any necessary associated work to servers, networks, databases, systems engineering, IT security and/or desktop services. Support integrated testing between PHS and external business partners, vendors and clearinghouses.
• Develop and implement plans for successful adoption of ICD-10 standards and requirements with minimized financial impact for the Presbyterian Delivery System - HIM / Clinical documentation Work Stream which includes the following groups: HIM/ / EWC / Coding workgroup, Clinical Documentation workgroups, PMG including Home Healthcare Physicians , Hospitals / SubAcute / Rehabilitation, Emergency Medicine, Regional Hospitals, Ambulance.
• Oversee Steering Committee approved ICD-10 IT budget for capitalized cost totaling 6 million covering hardware, software, CAC tool and services, Epic Ambulatory, contract labor, maintenance, training and certifications, and IT infrastructure items networks, servers, databases, security, systems engineering, and desktop services .
• Draft team charter that provides overall governance, oversight and direction necessary to support the remediation of Presbyterian Delivery System's PDS IT systems and technology including performance of all daily work, activities and tasks necessary in order to achieve the ICD-10 Adoption Program's objectives and the successful adoption of ICD-10 standards and requirements for PDS.
• Engage software vendors and application services providers in ICD-10 readiness discussions to identify when ICD-10 compliant applications will be available and establish a mitigation/contingency plan in the event vendors are unable to deliver on time.
• Develop an interface strategy outlining an assessment to determine work breakdown structure, budget, dependencies, risks, and Presbyterian vendor work needed. Transition assessment to detailed technical design specifications to be passed on to Dev/QA teams.
• Develop ROI and assess feasibility for tools that may facilitate the ICD-10 migration e.g. Computer Assisted Coding, Code Mapping/Translation tools, Coding tool for Home Health, adopting 3M Code Finder across the organization .
• Utilize Project Delivery Life Cycle PDLC to manage multiple projects consisting of four main phases: Initiating Involves defining the project objectives, high level requirements, and success criteria Planning Involves developing the project's schedule, detailed budget determined, and all facets of the project are planned Execution and Monitoring Control To assure that the quality of project delivery meets business objectives, requirements, and success criteria, rigorous application of project change management and regular monitoring of project schedule, budget and status for successful completion , and Closing Allows for a proper end to the project, releasing the team from any future delivery requirements and providing the time to reflect on the project to determine what should be improved and avoided .
• Produce ICD-10 program implementation roadmapinvolving analysis and design phase to draft design specifications and test cases, build phase to modify all interfaces, testing phase to perform internal testing of critical, medium, and low-impacted applications, and integrated/external testing phase to test outbound interfaces to state and federal government agencies.
• Utilize Enterprise Project Management System EPMS to view, track, and report resource allocation metrics data to include percentage of time resources are dedicated to a project, resource availability from other application support teams, and productivity related to percentage of time resources spend on each task per week.
• Conduct weekly ICD-10 IT Work Stream meetings with IT applications Team Leads, IT Application Managers, and IT Director to review presentation outlining project summary, project dashboard, project scope, project milestones/deliverables, and action items.
• Ensure weekly and monthly reporting to CIO, ICD-10 Program Director, IT Director, and ICD-10 Executive Steering Committee.
• Followed PHS Finance Policies that outlined capitalizing IT project costs that are incurred during the Application Development stage to include: Coding, Developing, Writing/building interfaces, code, system architecture, etc. , Testing, Installing ex. New hardware needed exclusively for the given project , Training only training to teach qualified staffs to become Application Developers for the given project, and only if we have chosen to not hire otherwise qualified third-party Developers , Implementing get system to operate according to original design specs , Development of ASSET documentation for original design/build only, and Leading Project Management. All other stages such as Preliminary and Post Implementation stages wereallocated to the operating expense budget.
• Manage Epic Ambulatory/ICD-10 Implementation project that involves: Provide direction and coordination for the modification of Epic Ambulatory and interfaces containing ICD-9 and DRG codes to achieve ICD-10 compliance Develop a comprehensive inventory of batch interfaces and/or flat files requiring modification / customization to facilitate processing of ICD-10 data and formats Identify files that are exported to external agencies/databases requiring ICD related modifications and Support integrated testing between Epic Ambulatory and PHS ancillary receiving applications.
• Organize integrated project team and determine role/responsibilities, project staffing and resources, and project scope.
• Complete impact analysis related to staffing, interfaces, external systems/vendors, documentation improvement, reimbursement, productivity, forms, reports, contracts, and training.
• Perform system assessments on affected applications and interfaces to include: ADT/Prelude, Cadence, Claims, EpicCare Ambulatory, HIM, EpicCare Inpatient Orders and Clinical Documentation, Resolute Hospital and Professional Billing. Interfaces included: Incoming/ Outgoing Ancillary Orders and Results, Incoming/Outgoing Clinical Lab Results, Incoming/Outgoing Financial Transactions, Incoming/Outgoing Imaging Orders and Results, Incoming/Outgoing Registration and ADT, Incoming Clinical Lab Orders, Incoming/Outgoing Pharmacy Orders to/from EpicCare, and Outgoing Dietary Orders.
• Draft scope and requirements document, project plan, budget and cost management plan, and implementation roadmap documentation.
• Manage business analysis team and requirements management process by developing design specifications to capture high/low level requirements for development builds.
• Utilize Agile/Scrum methodology to performed sub-group management of development tasks, iteration schedules, and test cycles related to implementation of the ICD-10 code sets, updating core records, updating and modifying clinical builds for ICD-10, claims acceptance with ICD-10, updating health plan operations build for ICD-10, and modification work for all Epic Ambulatory interfaces.

Confidential

Product Development Management Histopathology

• Manage 20 member SDLC/Scrum team of developers, analysts, and QA/implementation engineers for the Ventana Vantage Workflow application. This product is designed to support workflow automation within the Histology Laboratory by receiving case data from the LIS and providing the appropriate information to any workstation in the histology workflow at the time the information is needed to ensure positive patient identification which improves efficiencies and reduces errors in the lab.
• Manage project scope, schedule, budget, risks, and quality by following FDA Product Development Process PDP that outlined the 5 phase gates of the design control process: Analysis develop product concept key driver requirements , Feasibility show commitment to schedule, cost, and timeline , Design/Development ensures design outputs meet design requirements , Implementation successful completion of design and process validation , and Mfg/Sales product performance via production and process controls .
• Conduct cross-functional release planning efforts by bringing together Sales/Marketing, NACO, Program Management, Software Development, QA Testers, and Global Technical Support GTS whereby the product backlog was reviewed, level of effort for each requirement was estimated, and sprint forecasting was completed for the entire release.
• Oversee requirements management process through collaboration with Marketing and North America Commercial Operations NACO to gather requirements from the product backlog, deferred product support bug list, system tasks, and new feature marketing requests.
• Implement quality management process by which requirements were bi-directionally synchronized between HP Quality Center and Team Foundation Server TFS to establish end-to-end traceability of requirements, test cases, development tasks, and defects.
• Manage project risks via daily stand up cross-functional team meetings, by-weekly iteration planning meetings, and follow up of cross-functional action items. A daily risk management matrix was developed, tracked, reviewed by cross-functional team and placed on the program team Sharepoint for daily updates.

Confidential

Sr. Technical Project Manager

• The Clinical Trials Reporting Program is a suite of applications and services with the objective to collect, exchange, and report clinical study data across enterprise. Primary features of the tool include: 1 interoperability, or ability to exchange clinical data with existing clinical trial tools that consume/operate clinical study data by adhering to the clinical study data model standard, 2 compliance with FDA regulation applicable to clinical trials reporting, 3 reporting capability for assessing performance in conducting clinical trials across enterprise,and 4 research-oriented reporting for clinical study and accrual of patients.
• Manage Accrual site development project which provides authorized members of the cancer research community with access to cancer clinical trials registered with the CTRP Clinical Trials Reporting Program for the purpose of reporting accrual data for clinical studies.

Confidential

Sr. Project Management

• Managed the end-to-end life cycle process for four HIPAA ICD-9/10 remediation projects. Each project began with an assessment to perform the conversion via manual or automated process for Quadramed clients using our HIM application called Quantim. The manual process involved using General Equivalence Mapping GEMs as a translations mapping database to perform reverse look-ups between ICD-10 and ICD-9 billing codes. We determined that the code in the source system would be listed first, followed by the code in the target system. The final group of digits would be used to indicate additional attributes for entries in the map. The automated process involved building our own CAC application which interfaced with an NLP engine. Computer Assisted Coding CAC is the computer software that automatically generates a set of medical codes for review, validation, and use based upon clinical documentation provided by healthcare practitioners. The workflow is as follows: Clinical documentation such as x-rays, discharge summary, history physical would be imported in to the NLP Engine NLP Engine tags clinical documentation for coding Codes are generated and presented to the Coder for validation Coder reviews codes, supported tagged documentation, and references Coder reviews DRG assignment and edits Coder completes coding session and passes encounter to financial system for billing. We determined that NLP computer assisted coding was the best fit our clients' needs.