• Key Contributions: Manage programs and projects for WEB Based UI and consumer facing digital music marketplace. Strategic consulting for brand development sales strategy.
• Supporting the initiation and planning for estimates, budget, resources and milestones.
• Managing WEB Customer UI planning, business case development, requirements definition, and workflow
• Providing tracking of project schedules, milestones, risk and issues supporting the EMM product software and digital content enhancements
• Participated in weekly status review meetings supporting risk and issue tracking and budget to actual and forecast review

Development Tools: MS-Project, PMBOK, Visio, MS-Office, AGILE, Waterfall

Program Manager / Delivery Manager

Confidential

• Key Contributions: Provided Senior IT program and project management expertise for Blue Cross Blue Shield of Michigan to enhance, upgrade and maintain the Benefits Administration Solution Mapping System SMS and development of the Healthy Blue Achieve benefit plans within Health Care Value systems.
• Provided IT Management and scheduling expertise to create master schedule and reduce project spend at completion, and return 342K to program budget.
• Managed IT Leadership to technical and business resources to exceed customer service and delivery expectations.
• Managed the day-to-day operations, stakeholder communications, project status, weekly issues and risk, steering committee meetings, budget review and application / technical architecture meetings
• Managed the successful delivery of the Healthy Blue Achieve / WEB SMS applications and infrastructure
• Provided senior program and project management for technical teams supporting release management, defect management, infrastructure upgrades and operational support
• Managed the Service Level Agreements SLA for the Solution Mapping System Benefits Management system
• Provided Microsoft program and project schedule oversight, SLA and reporting of risks, issues, budget variance and change requests to insure the team and the stakeholders were informed on the status on project and program status
• Worked with the Enterprise Project Management Office EPMO to provide the appropriate documentation and adherence to Lean Blue Way methodology standard for all new projects
• Created funding requests, Business Case updates, Controller's revisions, and budget forecast to acquire and manage funding

Development Tools: MS-Project Server, Share Point, MicroSoft Outlook, Project Delivery System, Visio, MS-Office, AGILE, Lean Blue Way, Facets, Solution Mapping System

Project Manager Medicaid Services

Confidential

• Key Contributions: Provided Program / Project Management for Medicaid Services to support the Medicaid Line of Business and related IT systems and interfaces.
• Managed the Medicaid services support for insured populations, and the design, development and configuration for the new CSHCS, DUAL and D-SNP government Medicaid/Medicare benefit programs.
• Managed the Medicaid Services and IT projects for government compliance, membership growth, new benefits plans and operational maintenance
• Provide IT Project Management of for HealthPlus / State of Michigan Medicaid projects
• Provided Business and IT issue resolution, risk mitigation and root cause analysis for insurance eligibility and claim payment systems
• Directed the design and development for the WEB User Interface and Digital content images database Intranet for the Medicaid Department and internal users HealthPlus of Michigan users
• Encouraged creative thinking, problem solving, and empowerment and teamwork
• Routinely collaborated with department managers to identify new strategies for growth and continuous improvement opportunity

Development Tools: MS-Project, McKesson, MicroSoft Outlook, AMISYS, Visio, MS-Office, AGILE, DCH CHAMPS

• Directed and managed diverse and dynamic resources for matrix organization including project requesters, funding approvers, technical teams and business subject matter experts for successful delivery of capital project and general funds
• Established program strategies while responsible for multiple programs/projects simultaneously
• Managed IT Programs/Project Solution Delivery for Enterprise Demand Intake, planning and scheduling for enterprise healthcare insurance organization
• Completed the technical and application projects for Pacific West Health merger system with reducing management fees and decreasing FTE and transactional resources.
• Key Contributions: Program Project Manager for EPMO Enterprise Project Management Office providing IT leadership for 18 Programs and 15 Project Managers for UnitedHealth Group Enterprise Project Management Office ePMO .
• Completed special PeopleSoft FSM ICD9-ICD10 mapping and conversions modification projects for ICD-10 compliance requirements
• Provided Departmental leadership for the projects required for merger and acquisition of Pacific West Health systems
• Directed stakeholder delivery of status including budgetary oversight, defining and articulating program health for 10 million initiatives
• Managed the gathering and updating program materials, completing budgeting, forecasting, and lessons learned documents
• Adept at efficiently using organizational resources appropriately to accomplish the task at hand in a complex large healthcare and insurance enterprise
• Directed programs within the UHC Community and State, Medicare and Retirees, Employer and Individual, Optum and Corporate segments
• Coordinated portfolio management, defined programs and project management activities across business segments for infrastructure and application initiatives
• Managed cross-functional technical and business teams and program interdependencies
• Coordinated portfolio management activities across business segments for infrastructure and application initiatives

Development Tools: MS-Project, PLANVIEW10, PROMPT, PeopleSoft FCM MicroSoft Outlook, Visio, MS-Office, AGILE, RSA

Project Manager

Confidential

• Key Contributions: Provided IT Program/Project Management, staff management, operations support, infrastructure management, application management and budget oversight for delivery of the HealthCare Source Position Manager talent management system.
• This system implementation provided the WEB Intranet and Internet availability for 14,000 current employees and up to 80,000 external users, providing the opportunity to attract talent for new positions and employment at Oakwood Health Systems.
• Managed and supported the PeopleSoft HCM 9.0 business integration, configuration, interfaces and customizations for Department and Job Codes for the outbound interface s into Position Manager and inbound New Hire interfaces
• Provided vendor management, contract management, project management, risk and issue management for Oakwood Healthcare Systems for operational and compliance requirements
• Managed IT system upgrades, human resource and payroll enhancements and clinical and financial systems integration
• Managed the POSITION MANAGER / HCM design, development, schedules, project deliverables and staff resources for Oakwood Health Systems and the vender for on-time and within budget delivery of enterprise talent management system
• Managed the ANSOS One Staff V3.6.2 upgrade for Oakwood enterprise nurse scheduling, including interfaces to KRONOS and PeopleSoft Payroll systems

Development Tools: MS-Project, MicroSoft Outlook, PeopleSoft HCM 9.0, PeopleTools 8.49, Remedy 7, Kronos V6, Visio, MS-Office, Oracle 11i, Shell Scripts, SQL

Implementation Manager

Confidential

• Managed the programs, project tracking, schedule updates, project deliverables and resources for the State of Michigan, CNSI and external resources
• Managed 10- 100 staff at local and remote facilities for the State of Michigan CHAMPS to deliver the Provider Enrollment Government WEB Based J2EE Application s
• Managed the business and technical teams at multiple facilities to implement state-of-the-art WebSphere J2EE WEB based applications to replace legacy mainframe eligibility and claims processing.
• Key Contributions: Provided IT leadership, project management and implementation management, budget management, application and infrastructure management to deliver the CHAMPS State of Michigan Medicaid Replacement system s .
• Managed implementation and support of 100 interfaces for the MIMMIS Medicaid replacement project for Releases 3-5
• Managed the conversion of claims and legacy data in conjunction with the conversion manager to insure schedules and milestones for implementation were achieved.
• Managed the operational support for the CHAMPS Solution Release 3 Provider Enrollment system Implementation for the State of Michigan supporting 35,000 Providers, Billing agents and State of Michigan MDCH users
• Managed SOM Filenet upgrades for digital imaging for healthcare management of historical data
• Managed the Oracle Financials upgrade and integration with the CHAMPS claims processing systems for Medicaid, MI Child and Medicare Duals
• Completed implementation planning for the CHAMPS Release 4-5 for Fee for Service and Managed Care Implementation
• Completed the successful implementation of the State of Michigan Medicaid system replacement project MMIS for Fee for Service and Managed Care Medicaid releases4-5
• Led the Disaster Recovery Planning, and supported Project Governance and Control

Development Tools: MS-Project, GroupWise, MicroSoft Outlook, Edifecs, Gentran, OTRS, Remedy, Visio, MS-Office, Oracle Finaniclas, Oracle 11i, Siebel CRM, Cognos Reporting, Filenet, Data Stage, SeeBeyond, J2EE,Web Sphere, Shell Scripts, SQL,Vantage and CA-Unicenter

IT Manager

Confidential

• Key Contributions: Provided IT Management for delivery of Enterprise ePrescribe RX system, Ophthalmic Digital Imaging system for Eye Care Services, KRONOS Upgrade and Implementation for two hospitals and Krames Patient Education systems for the healthcare network. Increased efficiencies, revenue generation and patient care and satisfaction with these new systems.
• Managed the Off-Shore, On-Shore technical resources to increase efficiency and PeopleSoft / Kronos customer satisfaction.
• Managed the ePrescribe program Dr. First Enterprise RX system for HAP insurance division of Henry Ford Health Systems HAP using an ASP solution to provide generic brands for patient prescription fulfillment at 4 Hospitals in the system.
• Managed programs for the implementation and support of the Krames Patient Education implementation for 14,000 users across 40 Hospitals and Medical Centers.
• Managed and developed Off-Shore, On-Shore technical solution and resources to support Henry Ford Health Systems PeopleSoft SCM Financials and HCM / Kronos applications for a healthcare enterprise
• Managed the selection and contract negotiations of the Nurse Scheduling, Staffing and Acuity Systems for 6000 Nurses. Completed the project planning, budgets and enterprise project schedules for deployment.
• Completed project management and delivery of the Ophthalmic Digital Imaging OIS System at Henry Ford Health Systems Corporate, Hospitals and 14 clinics
• Completed the HL7 interface project management to provide census and acuity data for population of ANSOS Nurse Scheduling system
• Provided the project management for the Kronos Time and Attendance and PeopleSoft 8.8 upgrades implementations at two community hospitals that collected the time and attendance and generated payroll for 4000 Hospital Employees
• Provided project management and solution design for various projects and executed the initiating, planning, executing, controlling and closing phases of the projects and life cycle utilizing PMI and PMBOK standards

Development Tools: Kronos iSeries 5, PeopleSoft HRMS 8.8, SQR, PeopleTools, PeopleCode, Application Engine, SQR, Oracle 8, 9i, SQL-Plus, MS-Project 2003, MS-Project Server, MS-Office, OS/400, VISIO, TCP/IP, GroupWise, Microsoft Outlook, Krames Patent Education, Dr. First, Ophthalmic Digital Imaging System OIS