Objective: To obtain a Project Manager or similar position that will leverage my skills and experience.

Work Experience Summary:

I have over 14 years of progressive IT experience. While I started as a VB Developer, I transitioned into Operations, and am currently working in the IT Compliance arena, supporting the Healthcare line of business at GE. I am involved in Project Management, Business Analysis, Change Management, and Process Improvement. In addition to my degrees in Computer Science and Business, I am also PMP certified and have achieved ITIL Foundations certification. I easily pick up new skills/ technologies, enjoy being challenged and adapt to changing environments.

Work Experience:

Confidential

Project Manager

Currently leading the implementation of an on-premise Governance, Risk and Compliance GRC solution that enables dynamic regulation and policy alignment, mapping, and reporting. Provide subject matter expertise from technical, project management and business consulting perspective in support of IT Compliance Governance activities. Liaison with both business and technology constituencies to address evolving challenges by embedding risk management and compliance management competencies into business processes. Deliver across a number of Regulatory related initiatives, ranging from HIPAA to SOx, ensuring appropriate processes, procedures and controls are adequately designed, implemented or remediated to meet audit and compliance expectations, operating efficiency goals, and other business objectives. Project management technologies include Microsoft Project.

Confidential

Project Lead

Support the integration and continued enhancement of several HR, Finance and Administrative systems. Liaising with business partners, other Technology Solutions organizations and external vendors to define the business and technical requirements at the program level. Created documentation of business and technical needs analysis, functional requirements, gap analysis, use cases, scope maps, vendor negotiations, risk assessments, infrastructure design, and business unit reports. Project management technologies include both Microsoft Project and CA Clarity Portfolio Management. Chrysler/Chrysler Financial environment

Confidential

Project Manager

• Manage the migration and consolidation of enterprise-wide, global data center operations.
• Successfully perform vendor management and IT architecture knowledge transfer throughout the transition from HP to IBM as primary enterprise IT vendor.
• Effectively analyze business requirements, functional requirements, and served as liaison with business units for the seamless consolidation of 10 global data centers down to four.
• Created documentation of business and technical needs analysis, functional requirements, gap analysis, use cases, scope maps, vendor negotiations, risk assessments, infrastructure design, and business unit reports. Project management technologies include both Microsoft Project and CA Clarity Portfolio Management. General Motors/GMAC environment

Confidential

Project Manager

Incident and Problem Manager for GM's Global B2C/B2B Web Applications. Project Management duties include major and minor releases for various applications. Managing the process and systems associated with monitoring service call SLAs and appropriate escalation policies based on ITIL Methodologies. Define and report on monthly business metrics with regards to compliance of SLAs. Own the process for incident resolution. Facilitate weekly CAB meetings and other Change Management responsibilities. Regularly use BMC Remedy Software for planning, scheduling, implementing and tracking of changes in IT infrastructure in a systematic and controlled way. CA Clarity Portfolio Management utilized for project management. Also involved in Process Development and Service Delivery/Vendor Management. General Motors environment

Confidential

Business Analyst

Managed Production Support for GMAC Financial branches and GM Dealers with various applications including On-line Scoring Credit Application Review OSCAR application. Responsible for compiling and presenting business unit metrics for department, corporate, and client audiences on a regular basis. Supported on UNIX and Mainframe environments. Established and maintained communication with customer and client setting realistic expectations and meeting/exceeding them. Regularly used BMC Remedy Software for planning, scheduling, implementing and tracking of changes in IT infrastructure in a systematic and controlled way. ITIL Methodology, Project Management, Process Development, SDLC, SDP-21, Change Management and Deployment. General Motors/GMAC environment

Confidential

Account Manager

Responsible for New Client Acquisition and Training for various Fortune 500 marketing campaigns. Prospect and qualify new customers, initiating and establishing new relationships from the interest generation stage through to close. Maintain and expand existing relationships. Supported management in devising sales plans and strategies. Developed sales marketing tools.

Confidential

Business Analyst / Trainer

• Plan, develop and test the new web-based application that all dealers currently use. Supported the migration from the old, UNIX-based system to the new web-based one.
• Organize, prepare, and deliver training for information systems to user personnel, both external and internal. Responsible for preparing class materials and presenting in a group or one-on-one setting. Provide professional end-user support, both hardware and software, via telephone, email, or desk side to Chrysler locations in US and Canada. Chrysler environment

Confidential

Business Analyst

Develop and maintain various VB-based applications. Did extensive coding, debugging and testing in VB. Added functionality and improved usability to our proprietary software. Performed data mining/query building using PL-SQL and MS-Access. Worked on the Environmental Health Safety team. Provided 24/7 application support for our clients at Dow Chemical Company headquarters in Midland, MI.

Technical Skills:

• Thomson Reuters Accelus Enterprise GRC Solution previously Paisley
• Problem and Incident Management tools BMC Remedy suite and Site Scope Monitoring Tool
• BMC Remedy Change Management module
• CA Clarity Portfolio Management
• HP Project and Portfolio Management ITG
• Microsoft Office: Project, Visio, PowerPoint, Access, Excel
• UNIX - Sun Solaris, HP-UX, Mainframe, AS400, Capstone Configuration Manager, Citrix, Lotus Notes, Oracle 9i, PL/SQL, C , Visual Basic 6, VBA, HTML, XML, Java, J2EE, EJB, JSP, ASP, and GIS ESRI software