SUMMARY

• Project Manager/Scrum Master with 9 years of experience in IT industry reflecting creative leadership capacities in complex, competitive, and challenging projects/programs.
• Experience in SDLC and project management methodologies (Agile, Scrum, Kanban, Lean, Hybrid & Waterfall).
• Experience in utilizing ITIL processes for Change Management, Incident Management, Request Management, Knowledge Management, Release Management and Deployment Management.
• Experience in project initiation, planning, execution, monitoring, controlling and closure.
• Experience in executing projects using Scrum / Kanban and conducting ceremonies like Sprint Planning, Daily Stand - ups, Sprint Review, Sprint Retrospect and Backlog refinement.
• Extensive working knowledge in PMO operations, cost variance analysis, budget, forecast, resource modeling, project scorecards & dashboards and time tracking.
• Proven experience in Work Breakdown Structure (WBS), milestone tracking, Key Performance Indicators (KPI), cost management, capacity, resource planning and defining SLA.
• Planned and managed multimillion-dollar projects portfolio thatalign business goals and objectives with technology solutions. Identify risks, develop mitigation strategies and address issue/conflict resolution.
• Extensive knowledge of business process analysis and design, analytical thinking, application-based process re-engineering and process optimization.
• Expertise in troubleshooting production jobs, bug fixing and addressing production issues like performance tuning and enhancements.
• Proven experience in executing projects with geographically distributed team.
• Experience in leading and managing teams including vendor resources on onsite and offshore model.
• Possess versatile attitude and prompt organizational and multitasking abilities as well as strong problem-solving abilities, identify issues, research solutions and make effective decisions.

TECHNICAL SKILLS

Project Methodologies: Waterfall, Agile, Scrum, Kanban, Lean, Hybrid

Management Tools: TFS, GitHub, JIRA, Confluence, Clarity, MS Project

Tools: & Techniques Telerik, Infragistics, SignalR, MailBee, ATDD, TDD, Agile Games, CI/CD, DevOps

Test Tools: Mantis, Bugzilla, Testlink, Azure Test Plan, Bug triage, Microsoft Test Manager.

UML Design Tools: Enterprise Architect, MS Visio, Databases / BI - MS SQL, MySQL, Oracle, MS Access, SSISSSRS, SSAS

BI Tools: PowerBI, AlteryxEcommerce / CMS Magento, OS Commerce, WooCommerce, WordPress, Joomla, Drupal, Sitefinity, Adobe AEM.

Cloud: Azure, AWS

Microservices: APIEGEE, Mulesoft

PROFESSIONAL EXPERIENCE

Confidential, Atlanta GA

Project Manager/Scrum Master

Responsibilities:

• Serve as a PM/Scrum Master for multiple teams across the program in SAFe (Scaled Agile Framework)
• Manage overall Cloud program/projects (GCP/IBM) planning and ensured cross-team dependencies are well understood and modeled in project plans and timelines
• Lead teams across broad technical, financial and business disciplines.
• Focus teams on business objectives and track progress to ensure project milestones are completed on time, on budget and with the desired results
• Identify, document, and publish risks and issues related to the overall program and to defined resolution paths where required
• Define processes and tools best suited to each project. Move between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures
• Tracking and reporting Project Management and/or business data experience to senior management/leadership team
• Resolve cross-team impediments and blocking issues
• Collect and consolidate cross-team status for delivery to stakeholders and executive management
• Schedule and conduct meetings and ceremonies in accordance with best practices for Agile/Scrum software development
• Responsible for building team collaboration, commitment towards achieving sprint objectives and viewing team needs above everything else
• Continuously work to improve team performance and productivity:
• Encourage team accountability, self-organization, and empowerment
• Share common Agile practices
• Promote and support the development team's automated processes
• Facilitate Retrospectives which generate new ideas for process improvement
• Maintain relevant metrics that guide the development team to more efficient processes in their work and in satisfying their Product Owner and stakeholders
• Maintain effective information radiators that aid transparency and encourage clear communication between the development team, the Product Owner, and stakeholders

Confidential, Philadelphia, PA

Project Manager/Scrum Master

Responsibilities:

• Manage Infrastructure projects (development and maintenance of service, facilities, and systems) from inception to implementation
• Support transition forecasting, managing, tracking, and reporting project progress, issues, budget, and scope changes to achieve successful project completion, on-time, and within budget
• Lead and coach project teams and drive successful delivery of highest value features
• Develop schedule and cost plans that support the business objectives, timelines, budgets, resources, milestones, and project deliverables
• Actively participate in assisting the team resolving issues and escalate as needed
• Work with technical resources to coordinate outside part time resources as needed
• Track project milestones and deliverables
• Update communications and expectations of clients, sponsors, users, team, contractors and the enterprise while ensuring project adherence to established project methodologies and standards, including developing resource plans, risk assessments, project plans, checkpoint reviews
• Facilitate proper and timely communication with internal and external customers
• Prepare timelines with business partners onsite and offsite to ensure timely completion of activities
• Maintain and communicate project status and updates to members of each individual project team
• Translate high level business requirements into functional specifications for the organization and manages changes to such specifications
• Act as a communication channel, release schedule for all core services and ensure alignment across key partners/vendors
• Prepare and conduct periodic project status reports to update project governance teams and executive management regularly on progress, risks and issues
• Prepare monthly project status updates and capital forecasts per established processes
• Manages project execution to achieve highest value project deliverables within the established schedule and budget
• Track progress on a daily basis through burn up, burn down and velocity tracking. Understand and help manage product back log
• Prepare weekly program reporting through gathering, analyzing, and summarizing project health data and reported on actual status and performance against objectives, time and budget baselines
• Lead teams in implementing Scrum in order to maximize velocity
• Work with Product Owner to ensure highest value features are delivered at agreed time

Confidential, South Lake TX

Scrum Master

Responsibilities:

• Leading and managing Agile product development for complex web applications using Agile techniques
• Collaborating with Business Partners to deliver a Minimum Viable Product and to deliver product value through careful and deliberate prioritization in an iterative development approach
• Leading global teams with mindset of business viability, technical feasibility, and customer desirability
• Coaching and championing Agile software processes, culture, standard methodologies, and techniques
• Responsible for managing and tracking all aspects of the project (initiate, plan, execute, control, close)
• Translating the product roadmap into manageable product features in the backlog through prioritization sessions / Product Increment Planning Sessions
• Redefining the backlog content to optimize business outcomes based on software product feedback
• Gathering user and partner feedback to drive improvements and owning the product roadmap
• Experienced collaborating with Software engineers, Product designers and product owners as part of co-located team and navigating complex decision making in a rapidly changing environment
• Identifying risks, focusing on early mitigation and Contingency Plans or elimination of risks
• Working closely with IT team to manage functional, Regression and automated Testing
• Removing impediments to Team’s progress and Coaching teams in Self-organization & Cross functionality
• Knowledge of Scrum, Agile practices and techniques - XP, Kanban, SAFe, Test Driven Development (TDD)
• Facilitating Agile ceremonies - daily stand up, Sprint planning/review, backlog grooming, retrospective
• Experienced in gathering business requirements and translating them into Portfolio, Epics, Sub-Epics, Features and User Stories and delivering a Minimum Viable Product (MVP) product
• Creating Project Scorecards, reports and Communicating project status Vs target (Schedule/Cost/Quality)
• Ensuring team understand the Goal, Scope and product domain, managing teams in empirical environment, practicing Agility and causing change that increase the productivity of Scrum Team

Confidential, Woonsocket RI

Scrum Master

Responsibilities:

• Program planning, resource allocation, progress monitoring and manage escalations.
• Facilitate/coordinate team meetings on daily/weekly status, project planning, release planning, trainings and ad-hoc projects related efforts. Record and publish meeting minutes, action items, risk/issues and dependencies (internal/external).
• Managing and troubleshooting Production Support issues, assist in resolving and deploying on production using CI/CD.
• Working with Change Management/ Release Managers on the evaluation of change events.
• Ensuring monitoring alerts and systems events are assessed, prioritized, and managed.
• Defining and refining clear priorities, expectations and commitments and measurable progress points.
• Streamlining and adjusting processes to suit team's specific workflow needs, while helping increase the reliability of meeting organizational goals.
• Navigating adjustments to existing schedules and commitments due to quick responses requests that need immediate attention.
• Maintaining and further increasing the quality of Global IT project templates & tools, including IT PMO intranet site.
• Clearly communicating project highlights and overall status with both internal team and a wide array of audiences around the company.
• Consistently tracking and confirming the desired progress against milestone and sprint goals is being achieved.
• Preparing budgeting, forecasting, project documentation, business flows, and lessons learned documents.
• Leading stand-ups, maintaining Kanban tasks and tracking iteration status.
• Facilitating Scrum ceremonies, managed product backlog and worked with Product Owner for Story grooming.
• Assisting in defining deliverables and distribution of the team's cycles for sprints and longer-term roadmaps.
• Working with development team for development, testing and DevOps team for UAT/Production releases.
• Collaborating with team developing Android and iOS mobile apps for above portal.
• Collaborating with team for integration of for integration of SSRS, SCMDB, SalesForce and ServiceNow API’s with contract portal.
• Working within a teams of data analysts, product owners, engineers, and account managers to deliver targeted analysis results.
• Collaborating with team to develop PowerBI dashboards and Reports.

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Tracked project dependencies outside of the project team’s control and conducted Product Incremental meeting to resolve the issue with Release Train Engineer and Product Owner.
• Organized and drive Scrum ceremonies including Grooming, Planning, Daily Standup, Sprint Demos, Sprint Closure, Sprint Retrospective etc.
• Facilitate program increment (Pi) planning readiness, training, inspect and adapt, facilitation support, retrospective et
• Work with development team and product owner to maintain the backlog and facilitate transparency to reduce risk and mitigate loss
• Facilitated Scrum of Scrum for offshore teams in India.
• Effectively accepted the Change Request from the product owner and helped him prioritized it in the product backlog list by which it does not affect the on-going sprint.
• Facilitated the estimation of efforts required using Planning poker technique along with Scrum team.
• Managed to create friendly environment during the scrum practices to help collaboration among the team.
• Diligently worked with the team initially on Definition of Ready and with Definition of done at the later stages, which expedite the work of team regarding user stories.
• Played a pivotal role in setting up User Acceptance Criteria for user stories to help line of business.
• Helped improving the process by identifying improvement areas through retrospective meetings.
• Assisted to define the release plan for Portfolio Management with release managers with regards to gathered information from various IT departments to come up with accurate results.
• Conducted Business needs analysis and assisted the Project Manager in defining high level scope for the project proposals and created Scope Definition Document.
• Developed a high-level project plan using MS Project.
• Facilitate requirements review meetings with the project team and business stakeholders.
• Conduct status meetings and perform risk assessments, tracking action items and provide reporting needed by the Division Leadership.
• Implement risk mitigation strategies to ensure high quality and on-time delivery of projects.
• Worked closely with Business Stakeholders to ensure that customer requirements are clearly defined, that regular customer communications take place, and that the customer is engaged in the project.
• Develops time and cost estimates, project plans/schedules, and budgets.
• Works with security, architectural and quality assurance teams to utilize established system standards, procedures, and quality objectives.
• Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, financial management, service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact &reduce costs.
• Used MS Visio to create business process flowcharts and workflow diagrams.
• Conducted GAP Analysis of AS-IS and TO-BE systems, SWOT Analysis, Impact analysis and worked with Project Managers to prepare Risk analysis documents.
• Performed UAT (User Acceptance Testing).
• Used Rational Rose to generate various UML Diagrams.
• Designed and implemented Basic SQL queries for QA testing and report / data validation.
• Involved in incident reporting and change and configuration management procedures using Clear Case.
• Wrote test cases, test plans and test scripts for Manual and System Testing.
• Ensured that the modifications suggested by the users were incorporated in the application.