SUMMARY

• Agile Scrum Master with over 14years of progressively professional with increasing responsibilities in the areas of Project Management, Quality Assurance, Program Lead Management, Release Management, Automation Management Systems and Software Engineering, senior - level advisory and mentoring positions.
• Experience in resolving business requirement questions and designing process improvements to increase productivity and improve the overall project health.
• Expertise in working on Agile software methodology and Strong understanding of Agile/lean leadership principles.
• Successfully delivered complex, large-scale projects on time and within the planned budget.
• Successfully worked as a Scrum master providing End to End solutions and support and completing validation of the projects within the schedule timelines.
• Experience with Health Insurance Products, Bank Financial Reconciliation Products, Property and Casualty Insurance Products, Point of Sales Products.
• Expertise in creating, leading and mentoring team members to support all aspects of the project through the agile life cycle.
• Ability to work and influence successfully within a Matrix environment and build effective partnerships with all levels of team members.
• Strong experience in driving, planning, and facilitating releases across several features and products using Agile methodologies
• Extensive experience in working with key stakeholders and leadership to practice Decentralized decision making by empowering the teams to be creative and resolve challenges empirically
• Expertise in leading a globally dispersed team and planning activities optimally to provide validation services through the entire scope of the projects.
• Ability to take a high level of responsibility, initiative and accountability and provide results within the schedule timelines and planned budget.
• Strong interpersonal skills and highly adept at diplomatically facilitating discussions and negotiations with stakeholders
• Expertise in evaluating the Team agile maturity by using the Agile Maturity matrix and looking out to improve on the identified areas of improvement.
• Evaluating opportunities for Continuous Improvement of Product, Process and Team.
• Expertise to lead a team in complex projects involving taking difficult decisions to deal with any ambiguities, initiating actions and generate creative solutions by looking at the factual data at hand there by reducing any potential risks and providing a mitigation plan.
• Knowledge and strong understanding of software testing including QA and UAT process and ensuring that the teams are included in the scrum ceremonies.
• Technically very strong in Analysis, New Programs Development, Problem analysis and Bug Fixing - on day to day basis.
• Strong knowledge and experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Bug Life Cycle and QA Methodologies like Waterfall, V model, Kanban and Agile.
• Ability to take initiative and work independently with minimal supervision in a structured environment and demonstrated change management skills.
• Prepared Training Materials, Quick guides and Job Aids for the end users.
• Participated in internal and external reviews in required phases.
• Expertise in working with business and technical leadership to resolve, mitigate any potential risks and work together in defining strategic roadmaps.
• Experience building partnerships and consulting effectively with Leadership team.
• Excellent Organizational and project management skills including the ability to support multiple critical projects concurrently and able to prioritize the work in a fast-paced and dynamic environment.
• Experience in understanding patterns and current trends that contribute to utilizing key performance indicators and critical factors that will improve the performance of the organization as per the strategic road map.
• Expertise in recording, analyzing and distributing test metrics to drive continuous improvement and there by achieving a good quality product.
• Ability to work effectively in a team environment and across all organizational levels where flexibility, collaboration and adaptability are important.
• Expertise in MS excel and pivot tables to generate the defect analysis report over a period of the quarter to analyze the defects.
• Knowledge and understanding of Quality assurance/ALM, Quick Test Professional(QTP) and Clear Quest.
• Experience in Unix environment and experience in understanding of scripts, FTP, Logs and Error files.
• Involved in Verifying readiness of the product for release through release review, obtain customer acceptance on the deliverables, work Allocation to the team, authorize intermediate deliverables and patch release to customer.
• Experienced in working with MS Excel, MS Word, MS Outlook, MS Access, MS Project, and MS Visio
• Excellent analytical, problem solving, Entrepreneurial and interpersonal skills.
• Ability to learn and keen on staying abreast of latest developments in test automation and Performance testing.
• Expertise in having a compelling vision to apply broad business and technology understanding of internal and external trends and capabilities, to ensure successful implementation of IT plans.
• Demonstrated strategic and critical thinking capability to align team efforts as per the organizational road map.
• Interacted with internally and externally, in a way that gives them confidence in their intentions and those of the organization
• Understood the business case for each deliverable undertaken and worked with their manager and product owner to help ensure benefits are realized and mitigate any identified risk.
• Have strong planning, communication and presentation skills, and the acquired the capability to listen and influence people as per the organizational level directives.

TECHNICAL SKILLS

Platforms: UNIX, WINDOWS, ANDROID, iOS.

Languages: C, VB Script, PL/SQL, XML, HTML

Servers: Transaction servers- CICS and TSO/ISPF, WebSphere Application Server

Testing Tools: HP QTP, HP Quality Center, HP ALM, RFT, Selenium, IBM Clear Quest, HP Appium, SeeTest, Performance Center.

Database: Oracle 10g/9i/8i, SQL Server 2005/2003/2000 , DB2, MySQL, Postgre SQL Microsoft Access.

Office Tools: Lotus Notes, MS Outlook, Jira, Clear Quest, Symphony, MS Excel, MS Power Point

Version Control: VSS,IBM Clear Case

Knowledge in: JavaScript, Fitnesse, SOAP UI, HP Load Runner, Informatica 8.x/7.x/6.x, Toad 9.0/8.5.1,SQL Loader, SQL *PLUS, SQL Navigator 4.4, Query Analyzer, Appium, Cucumber.

PROFESSIONAL EXPERIENCE

Confidential, WI

Project Manager Scrum Master

Responsibilities:

• As a Scrum master responsible for overseeing Business transformation projects requiring broad skill-sets including behavioural change management, process improvement, custom solutions development, architecture, operation support, and PMO
• Coordinate all Scrum ceremonies including Sprint Planning, Daily Standups, Sprint Retrospectives, Sprint Demos, Story Grooming and Release Planning.
• Evaluate the team performance using Scrum metrics (Burndown, Velocity) to help deliver committed work.
• Manage Sprint backlog items and working closely with the Product Owner and building a healthy Program Backlog to ensure a smooth PI planning process.
• Empower the team to deliver on User Stories representing valuable features and solutions for the stakeholders and maintain metrics to provide visibility to the stakeholders.
• Own the responsibility in the delivery of the Program Roadmap in the DevOps transformation at Selective and acting as a liaison to the assigned project manager and program managers.
• Working with the Product Owners to provide a Sprint Demo and PI Demo to communicate with stakeholders to demonstrate for the value of the delivered product.
• Work with Release Train Engineer and Stakeholders in the Scrum of Scrums to remove any potential Impediments/Dependencies identified during PI planning
• Participate in the Inspect and Adapt ceremony and provide the updates from the team level and measure the success of Backlog and Product Roadmap in terms of the value provided and iteratively review these measurements.
• Empowering the team to become a self-organizing and high performance team to continuously build and prioritize the planned User stories in the sprint.
• Analysed the requirements identifying any foreseen risks and brings it to the project management team, thereby mitigating any potential risks that will jeopardize the project.
• Communicated the progress to senior management thru 'Burndown Charts' and mentored team through the project management processes.
• Responsible for regular analysis and tracking of budget between the multiple development teams’ part of multiple vendors. Monitored and communicated health of the project through metrics
• Evaluating the need to update the automation bed to in corporate any new changes that is happening as a part of the project and leverage the automation scripts to reduce the manual efforts thereby attaining a cost savings framework which will reduce the overall project budget.
• Coach team members and mediating through conflicts.
• Help establishing common goals between development team (high technical quality)
• Help the team to get rid of impediments and team to self-organize around the work
• Build Dashboard for Team
• Maintained the capacity tracker to ensure that the resources are properly allocated and they have the right project codes to track their efforts against.
• Planning with capacity; help team commit (forecast) to the achievable sprint goals.
• Being familiar with the team’s work (i.e. the product).
• Helping team and ITPM to evaluate Definition of Done( DoD) and Definition of Ready ( DoR)
• Reminding the team of their arrangements (e.g. policies, working agreements)

Confidential, Austin, TX

Sr. Scrum Master

Responsibilities:

• Utilized problem-solving skills to analyse and resolve issues that effected business operations and goal achievement.
• Assessed the impact of current business processes on users and stakeholders.
• Helping Product Owner in release planning and estimations by reprioritizing the backlog for Value Optimization
• Organized and facilitated Sprint Planning, Sprint Review, Sprint Retrospective and Daily Stand-up meetings.
• Conducted workshop for the team to create user stories using INVEST and SMART principles
• Assisted with prioritization of the Features and User Stories based on business value and relative estimations
• Facilitated the Product Team meetings with Product owner, Product manager and Stakeholders to review the features and release plan
• Coordinated work with a cross functional team of technical and business owners to deliver world class solutions to business problems.
• Improved team velocity by incorporating capacity planning into sprint planning sessions.
• Implemented Issues Tracking in Version One to effectively track impediments against user stories.
• Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners and Technical Leads
• Streamlined and enhanced the corporate accounting and operations system.
• Directed onsite training for business users to maximize productivity.
• Utilized a pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behaviour at boundary limits of all operations

Confidential, Columbus, Ohio

Scrum Master

Responsibilities:

• Recommendations to leadership to restructure teams for higher accountability of roles, lower redundancy as well as increased agility
• Scaling of processes and practices for early identification of risks to manage inter-team dependencies and deadlocks as well as implementing collaboration models and tools between distributed teams as well as with end customers
• Coached and empowered teams to self-organize and grow cross-functionally.
• Championed Agile concepts & methodologies outside of the software development teams, leading to the adoption of Agile
• Led and coached Product Owners to improve story writing & requirements gathering process, leading to an increase in customer
• Managed full SDLC, from ideation, to discovery, to execution, then to deployment.
• Facilitated Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, retrospectives, etc.
• Adoption of Continuous Delivery and integration, Improved Estimation and User story practices, Refactoring for better performance and maintenance of code base and other such engineering practices
• Identifying areas for waste reduction, influencing behaviors to work in a Lean-agile way through structured frameworks such as Value-stream mapping, Kanban, Scrum and other practices.
• Report and analyze overall and detailed program status, escalate impending delays, unexpected scope changes, and serious impediments

Confidential

QA ANALYST

Responsibilities:

• Involved in functional testing of alerts, database testing of complex stored procedures, triggers and Analysis of data.
• Worked on Test scenarios based on credit card testing.
• Prepared test plans and test data setup to test different models.
• Worked as defect anchor and maintained defect life cycle.
• Worked as test lead for sub modules (rules).
• Generated graphs and reports in Quality Centre.
• Analyzed Stored procedures to understand the core logic implemented.
• Scheduled daily triage meetings.
• Automated Sanity check and Regression testing.
• Involved in Requirement elicitation process along with a Business Analyst and a developer.
• Involved in Globalization testing as the product runs across the continents.

Confidential

TEST ENGINEER

Responsibilities:

• Developed Manual Test Cases and Automation Test Scripts based on Test Plan after analyzing Functional Requirements Documents and Design Documents.
• Worked in static testing of available requirement and Design documents.
• Prepared and executed SQL queries in IBM DB2 QMF for Data Validation, Data Verification, Data Conditioning and Data Integrity of claims from multiple databases.
• Expertise in File-Aid in storing and retrieving data from mainframe files.
• Expertise in Primary and In-Line commands in TSO/ISPF and analyzing the jobs submitted in spool based on JESMSGLG, JESYSMSG, Input Queues, Output Queues and SYSOUT.
• Covered all the logical flows and wrote all the basic functionality and error handling test cases for each scenario.
• Thoroughly tested the various modules of the application manually before going into the automated testing.
• Exported requirements and test cases into the Quality Center.
• Tracked the bugs and reported them using Quality Center as a defect tracking tool and performed regression testing.
• Automated Sanity check and Regression testing.
• Conducted Automation testing using QTP by creating test scripts in a predefined framework.
• Exported requirements and test cases into the Quality Center.
• Retested and regressed each bug to make sure that fix is working accordingly and hasn’t introduced any other bugs.
• Regressed each enhancement to ensure that introduction of new component into application does not affect the existing functionality.
• Managed the Traceability between requirements and test cases by maintaining RTM.
• Reviewed and analyzed executed test results with business analysts for coverage analysis.
• Worked in internal and external Defect status review meetings.

Confidential

TEST ENGINEER

Responsibilities:

• Understanding business requirements.
• Getting all issues and gaps in the requirements clarified from the business analyst.
• Involved in developing the UI pages using HTML/DHTML, CSS, JavaScript, jQuery for Revenue module.
• Integrated the Java code (API) in JSP Page.
• Involved in developing HTML and JavaScript for client side presentation and data validation on the client side with in the forms.
• Involved in writing queries and creating procedures in SQL.
• Reporting to the project manager for day-to-day activities and status update.
• Integrating all the modules.
• Played the role of SQA and maintained the standards of the application.
• Preparing Test Plans and Test Strategies.
• Involved in Unit, System and Integration testing.
• Tracking all the Defects and retesting the fixed defects.
• Involved in UAT testing