SUMMARY

A Senior Program/Project Manager who thrives on delivering a variety of diverse, multiple, concurrent projects with cross-functional teams, in fast-paced environments.Strong technical and business qualifications with a track record of more than 25 years of hands-on experience in project management, strategic planning, business process improvement and system engineering strategies. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities and develop innovative, cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.

MANAGEMENT AREAS OF EXPERTISE

FUNCTIONAL AREAS OF EXPERTISE

CAREER HIGHLIGHTS SUMMARY

CAREER HIGHLIGHTS DETAILS

Confidential

PROJECT CONSULTANT/ANALYST

Engaged by the IBM MAPIT Solution Center to provide high value project management consulting services to IBM's large, complex global engagements. Applied IBM's in-house developed tools and methods coupled with industry standards in project management to:

• Derive Earned Value
• Analyze and verify overall program integrity and detect early warning markers through predictive analytics and diagnostics
• Ascertain overall program health, detect scheduling risks for projects that are behind schedule and recommend changes and modifications to reduce those scheduling risks
• Produce complex Executive PowerPoint presentations, Diagnostics Assessment reports and detailed Project Status Workbooks to provide a composite program status on a weekly basis

Confidential

SR. PROJECT MANAGER Oracle, MS-Project, SharePoint for Project docs, Agile

Manage two highly complex projects that have a significant cross divisional impact, are broad in scope and relate to core business processes, i.e. Taleo/Oracle Recruitment and Onboarding COTS application and STARS - a Sales Tracking and Rewards System for tracking and reporting data for sales incentives commissions and bonus plans.

• Direct the project scope, budget and schedule for compliance with customer specifications.
• Identify and present non-conforming issues to project sponsor and assist in their resolution.
• Direct the project scope change management process.
• Identify potential risks to the completion of the project, including resources, costs and systems and recommend appropriate solutions.
• Direct project team meeting and provide guidance to project team members.
• Act as primary customer contact.
• Mediate and resolve project team conflicts.
• Direct appropriate and timely written communications with team members, department managers, customers and IT management.
• Direct projects to ensure they adhere to established methodologies, standards, tools, processes, policies and procedures.
• Ensure project management methods are used during Initiation, phase-gating and Closure.
• Direct and control financial budget allocated for the projects.

Confidential

TECHNICAL PROJECT MANAGER / PROJECT ENGINEEROracle, MS-Project, At Task, Java, Web Portal, Agile

Responsible for the management of the IS part of a web-based portal consisting of 6 sales and inventory applications. The portal exchanged data with SAP CRM and a datawarehouse.

• Provided a focal point between the vendor and the business team by working with the offsite vendor and the business project leader to exceed business expectations.
• Delivered a new dashboard application which provided a user-friendly front-end to the other applications in the portal. Delivered on time and within budget. Worked closely with the vendor to create the project plan, SOW, the Requirements document, the system test plan and the Operation Plan for the new application.
• Supported the business project leader in identifying, prioritizing and scheduling Maintenance and Enhancement system releases via the Change Management system.
• Managed the delivery of the maintenance tasks developed by the vendor. This effort involved working closely with the vendor to analyze the cost estimates and to align the timelines of each release with the sales season, providing detailed requirements for each item in the change management system and reviewing the results of the System Test and the Regression Test.
• Personally re-ran the System Test and the Regression Test before handing the applications and maintenance / enhancements to the business project leader for execution of the UAT.
• Obtained signoffs on the test plans before deploying the software to production.
• Allocated annual vendor budget and tracked actual budget usage on a monthly basis. Sanctioned payments on vendor invoices.
• Responsible for the overall IS budget for assigned projects and for delivering high quality software.
• Responsible for transforming business requirements into an IS concept and the realization and implementation of this concept. Worked closely with the business project leader to create an industry-standard business requirements document.
• Responsible for enforcing the given IS standards in the project e.g. software engineering, software life cycle management, etc. .
• Cleared the backlog of long-standing maintenance and enhancements tasks.

Confidential

A major player in the Health Insurance industry. 4-Month Fixed Price Contract

SENIOR PROJECT MANAGER

Managed the delivery of Plainview, an enterprise portfolio management system for Blue Cross Blue Shield of North Carolina.

• The implementation included loading existing program and project related data, creating interfaces with existing systems for the download of data required for various reports, readying BCBS departments for capacity planning, extensive training via formal classroom instruction and training labs.
• Functioned hands-on in a System Administrator capacity to configure BCBS Project, Resource and Portfolio Managers, configure Resource and User roles and assign projects and permissions to Project Managers, Resource Managers and Portfolio Managers.
• This exercise has provided me the opportunity to gain a detailed understanding of PlanView's internal functions.
• Combined with my 20 years experience with MS-Project I now have ann effective project management toolset.
• 'Sold' the system to stakeholders and upper management.
• Participated in capacity planning and in loading program and project data into Planview.

Confidential

PROJECT MANAGEROracle, MS-Project,, SharePoint 2010, Agile

Responsible for managing and delivering a SharePoint 2010 project for the NC State Treasurer's Office with a team of 7 technicians, testers and trainers to migrate client's Intranet and Internet portals from a CMS platform to a SharePoint 2010 environment. Highmark Companies has partnered with I3 Solutions Microsoft Gold Partner to provide the technical team for the project.

• Created and delivered a Project Management Plan, Change Management Plan and Statement of Work.
• Reviewed and delivered the following major deliverables on time: System Architecture document, Installation of the SharePoint Architecture, UI Design Composites that require customization to the OOTB functionality provided by SharePoint and an Implementation Plan which includes a Content Migration Strategy and Risk Management Mitigation Plan.
• Currently managing actual Content Migration from CMS to the SharePoint 2010 platform.
• Responsible for managing the entire project and interfacing with the client's Project Manager, Sponsor and Stakeholders on a daily basis.

Confidential

A federally chartered corporation that purchases home mortgages 3-Month Fixed Price Contract

SENIOR QA ANALYST / OPERATIONS ADVISOR

• Support/Lead automation of testing, particularly for regression and performance/capacity testing
• Support/Lead defect tracking and resolution
• Plan and conduct user acceptance and technical testing
• Support project delivery including Risks and Issues
• Support/Lead quality assurance efforts related to all aspects of technology implementation
• Review functional/technical specifications and assess coverage of business strategy and requirements
• Support/lead the development and execution of a comprehensive quality assurance program across all aspects of the SDLC for client's Operational Readiness Development department.
• Oracle, SharePoint, MS-Project, Visio, Clear Quest
• Lead a team of QA analysts and testers and provide direction and mentorship for sustaining high quality work product

Confidential

PROJECT MANAGER Sept 09 Nov 09

• Built and launched a professional, consulting website to 200 search engines
• Established corporate branding for a unique software development methodology as their USP and banner
• Established definitive corporate footprint via a holistic project approach to prevent IT project failures.
• Established offshore business partnership which resulted in expansion of company's market share by 25