SUMMARY

• 15+ years of experience in IT industry and 6+ years of experience as Scrum master/Project Manager
• Huge experience running agile projects of varying size and complexity
• Good knowledge of Servicemax/Salesforce SaaS platforms
• Experience in Scrum, Kanban, and SaFe Agile Frameworks
• Good Knowledge of Project management Methodologies, work extensively in PMO (Project Management Office) team
• Develop Project management solutions for large projects
• Proven experience transforming teams to Agile /Scrum from waterfall or other methodologies
• Proven experience applying Agile approach to large projects and business intelligence projects.
• Well experienced in managing / working wif onsite and offshore teams
• Designed and implemented smartsheet solution for large programs wif more TEMPthan thousand projects in each program
• Lead scrum teams and developed project management solutions in sprints
• Good experience in managing Development, Infrastructure and Testing projects
• 3+ years of experience in building and maintaining smartsheet solutions based on teh customer requirements
• Well - versed in Managing team across different geographies and multipletime zones

TECHNICAL SKILLS

Primary Skills: Scrum Master, Project Manager, Agile methodologies, Developing Project management solutions for multiple teams, Developing Project Dashboards, Project Planning, creating Project schedule, Tracking Project Schedule, Data Visualization

SaaS: Salesforce (Sales Cloud), ServiceMax Core Field Service Application (21.1), ServiceMax Go for iOS and Android (1.8.0), smartsheet

PM Tools: Smartsheet, MS Project, Jira

BI Tools/visualization tools: Tableau, Power BI

Database: MS SQL Server

Programming language: Python

Other applications: Survey Monkey, Pega 7.3, Jitterbit

Config Tools: GitHub, Visual source safe

Other Tools: Quality Center

Apps: smartsheet control center, smartsheet data mesh app, smartsheet premium Calendar app, smartsheet pivot app

PROFESSIONAL EXPERIENCE

Confidential, Collierville, TN

Scrum Master / ServiceMax/Salesforce Project Manager

Responsibilities:

• Helped teh team to build teh integrations wif ServiceNow, other inhouse salesforce app and other inhouse applications developed using other technologies
• Having good knowledge of Servicemax / salesforce application, worked wif end users, and facilitated user acceptance testing
• Working wif various internal and external teams to remove impediments to projects team and identifies and manages dependencies
• Carry out changes to scrum board, create metrics for Senior management on Project Activities
• Responsible for daily management of teh scrum team
• Worked wif stakeholders to map all aspects of Salesforce product workflows
• Worked wif multiple scrum teams, product owners
• Worked wif teh Scrum team to provide teh product owner wif technical resolutions based on teh submitted requirements
• Collaborated wif teh Product Owner on backlog refinement,
• Establishes team capacity and velocity and manages sprints accordingly
• Aligns priorities for teh team during daily standup, backlog refinement
• Data Analysis - Asset data load (worked wif multiple teams and resolve gaps identified)
• Created salesforce reports as per project needs
• Running Daily Scrums, Sprint review meetings, Sprint retrospective meetings
• Created metrics for changes/defects, UAT, SMAX Training and other project metrics as needed by client
• Created smartsheet trackers and dashboards as per client requirements
• Manage defects in teh change management tracker -> review defects in scrum -> update defects -> work wif PM to set Priority and Dev team for teh ETA
• Created Hypercare dashboard in smartsheet based on teh stakeholder needs to track production support tickets for teh project

Confidential, Collierville TN

Solution Architect / Project Manager

Responsibilities:

• Developing Project management solutions for other teams
• Designed and implemented large scale programs wif more TEMPthan thousand projects in each program
• Designed smartsheet solutions which involves fetching teh data from other source systems (integrated in-house applications)
• Provided technical support to multiple smartsheet solutions (me.e., changes, enhancements, and bug fixes to existing smartsheet solutions)
• Coordinated and drive project activities to deliver required functionality on time and wifin budget
• Closely monitor project resources, tasks, risks and milestones
• Managed and validated multiple solutions created by a team of smartsheet solution builders
• Reviewed and advised changes/enhancements to existing smartsheet solutions
• Excellent communication skills, handhold customers from teh concept till teh final product
• Collaborated across multiple teams and successfully designed & implemented smartsheet solutions based on teh stakeholder requirements
• Planned and scheduled project timelines
• Identified and tracked key project milestones
• Reported regular progress via weekly report, monthly report to teh Stakeholders

Confidential, Dallas, Texas

Project Lead

Responsibilities:

• Lead project team and was responsible for teh daily work allocation to teh team members.
• Identified and tracked key project milestones
• Planned and scheduled project timelines (activities, tasks, dependencies, and resource allocation
• Collaborated TEMPeffectively wif teh program management office
• Documented teh project plan wif clear responsibilities
• Monitored and communicated progress of project delivery in terms of cost, forecast, schedule and assessment of risks/issues
• Translate stakeholder requirements into functional specifications and process diagrams
• Co-ordinated wif teh Development and testing teams and clarified requirements
• Conduct user acceptance testing to verify teh client needs are meet
• Communicate client business requirement by constructing easy to understand data and process models
• Got Appreciations emails from teh Client and Delivery Managers for teh Work carried out during teh project.
• Received appreciation from teh management for teh Zero-Defect Free Delivery in Production.