Summary IT professional with more than 15 years Software Development experience as a Business Analyst, Project Management and Quality Assurance Analyst. I have exceptional communication skills. My expertise encompasses Web based application development, Mobile, Mainframe, UML, SQL, Order Management, data Mapping, HR, Relational Databases, Point of Sale, Claims, SAP, Oracle, Agile, and Waterfall methodologies. Nabors Oil/Gas 5/2014 - PRESENT Sr.Business Analyst/PLM Responsibilities:

• Develop Project Charters, Deployment Plans, Project timelines, and Business Cases
• Spearhead project workstream timelines, resources, Risks/Issues, Business Stakeholder/Sponsor communications, and SDLC agile/loose waterfall processes
• Manage a team of Developers and QA Analysts
• Point of Contact for Business and Project Team
• Develop Business/Functional requirements/mapping documents for the migration projects such as myAnalytics processes tthe MicroStrategy BI Tool, Oracle HCM, Oracle Financials, myCost Center, and myAssets projects. Maintain Projects materials on the SharePoint site
• Develop Training manuals, reference guides, and release notes for new applications and enhancements
• Liaison between the Business and IT Staff
• Train end users on newly enhanced software functionality and newly developed software
• Train users in workshop classroom setting for new BI Tool

Environments: Informatica-ETL, Oracle HCM, Oracle Financials, MicroStrategy BI Tool, Agile, Visual Studio, Visio, MicroSoft Office Suite, MicroSoft 365 SharePoint, Amtel, and Toad Confidential Project Manager/Delivery Lead- Responsibilities:

• Develop Project Charters, Deployment Plans, Project timelines, and Business Cases
• Managed the following migration projects ontthe ESI F14 application platform. Mobile and IVR applications/devices: Creation of the new the claims control system for exception processing claims
• Merge Medcclients Pharmacy copay editing pricing and claims ontthe ESI F14 application platform
• Merge Medcclaims history file processes ontthe ESI F14 application platform
• Migrated MedcDate Of Service Claims request and response intthe Pass-Thru functionality for the adjudication processes.
• Creation of new ESI client specific reporting templates
• Maintain Projects materials on the SharePoint site.
• Manage projects tensure projects are released on time and within budget, any Risks factors, adhere tAgile process, and resources Managed monthly medical claims projects in an Agile environment for ESI and Medcmigration Projects consists of merging Medcmembers intESI platform through the POS claims adjudication processes
• Point of Contact for Business and Project Team
• Facilitated daily meetings with project teams tresolve issues and status updates

Environment: Teredata, F14 Foundation 14, MicroSoft SharePoint Server 2010, Anchor System, .Net, HTML, Mainframe Services, .asp, POS, BA Tool, 3rd Party Vendors, SCRUM

Confidential Project Manager/Business Analyst Consultant Responsibilities:

• Enhancements Call Center Install Base screen in Oracle eBusiness and automation of Retail Store-stamp receipts. the Quest Handheld mobile application Sales Consultant and Filtration Dashboards.
• Filtration Project tensure Components were linked ttheir Core categories within the Oracle Data Warehouse application
• Serialization Cleanup Project for the mobile Handheld and Oracle Data Warehouse
• Managed/Gathered requirements/mockups/workflows/Test Plan for the following:
• Gathered/managed projects and tassure Tenant/Building information data was processed correctly in the Tenant Data System TDS warehouse

Environment: MSProject, Visio, SharePoint, VB, PowerBuilder, .Net, Mainframe, workflows, loose Agile, Waterfall, Oracle HCM, SAP FI/CO, PP, SD

Confidential Sr. Business Analyst Insurance

Responsibilities: Gathered Business Requirements/Functional Requirements/Workflows for enhancements/redesign for the website Gathered requirements timplement Microsoft SharePoint Server 2010 for the company repository. Assisted the Project Manager with PowerPoint presentations, Project Charter and gather project task estimates from the project team Assisted Developers with the Deployment plan template Monitored Production Issues process Developed lookup tables in Excel for finance requirements gathering Developed Client Engagement Dashboard for Customer Representatives tassist cpg.org and mcps.org users with their web accounts.

Environment: CMS, Active Directory, Java, HTML, Web applications

Confidential Project Manager/ Sr. Business Analyst/ Quality Analyst Atlanta

Responsibilities: PM/BA For the Delta and Skymark Partnership project- a Japanese airline, Spearheaded and managed the project timeline, budget, and resources. Gathered requirements tensure only Japan Skymile residents were able tbook flights on delta.com by creating a Landing Page, Registration Form, ensure Skymiles were being deducted from the booking process BA For the Language Translations project, gathered requirements timplement a new interface with new drop-down functionality, an alert page Speedbump for non-US customers tensure these customers received a warning page before being redirected tthe English translated pages, and new URL Transparency structure for non-US countries BA For the Polaris redesign project, gathered requirements by documenting the front-end and back-end process for the Datalex platform for the Book-A-Trip, Shopping/Merchandising functionality. Addition tgathering requirements for the Login, Flight Status, Check-In widget functionality is enabled and displayed on the web site, Header/Footer functionality is displayed and enabled Gathered Business Requirements/Use Cases for SAP R/3 FICenhancements will elaborate on responsibilities in interview Gathered requirements for enhancements tthe MXi application Gathered requirements for new GIS application ttrack airline routes via onboard flight

Environment: jsp, HTMK, Java, J2EE, .net, .asp, MXi, MicroSoft, CMS, Omniture, web service, CRM Oracle Seibel, SAP R/3 FICO, Cheetah Email system, GIS

Confidential Project Manager/ Systems Analyst Lead /QA Analyst Atlanta

Responsibilities: Team Lead on the project for site redesign including payment processing.

• Gathered/managed requirements for Oracle HCM enhancements
• Gathered Business/Functional Requirements for migration of legacy FMS3 system tSAP FI/Csystem Will elaborate on responsibilities in the interview
• lanned and delivered 535K - 1.4M Housing Preservation Department projects for: Managed Project timelines, Resources, Project Budget, Project Risk Plan, Change Requests, created Project Charters,, Deployment Plan, project Team communications, and communicated project statuses tBusiness Stakeholders TIL MWBE TENANT INTERIM LEASE Minority and Women Business Enterprises PM managed TIL MWBE project tcreate new MWBE construction vendors and time entry/wage process. DNP Department Neighborhood Preservation PM/BA - Managed/Gathered BRD/Use Case Requirements for the DNP project tautomate DNP's Building Referral and Treatment processes in HPDINFsystem Paradox PM - managed the Paradox project tmigrate all data and new functionality from the Paradox DOS system tthe HPDINFsystem Section 8 Integration Project BA - This project integrated the Section 8 processes from the Section 8 Dept.'s own Elite System intthe HPDs custom HPDINFapplication eCertification Project- BA/PM We incorporated new enhancements and payment method processes for the eCertification online process
• batch process schedule for the IT department.

Streamlined the Agile software development lifecycle methodology for the IT department. Designed the Project Charter, Business/ Functional Requirements, Minutes, Technical Design, and Test Plan templates for the IT department. Trained the Project Managers how tmanage projects-writing project plans, write project charters. Trained Systems Analysts tlearn how tfacilitate meetings and write requirements for the mobile Quest application and Oracle eBusiness suite projects Gathered requirements for GPS/GIS Workforce application which tracks delivery personnel

Environment: Quest Application, UML, SharePoint, HTML, GIS, .ASP, .NET, Dex Intermedec, CN3 Mobile Handheld, Oracle eBusiness, Oracle Data Warehouse, JAVA, and Visi

Confidential Sr. Business Analyst / QA Lead

Responsibilities: Gathered Requirements/QA Analyst for the following:

• Gift Card project-a new tender for Websphere and OMS system, Billing process, SAP MM, FICO, Tandem Data Warehouse, Escalate Team, and HallMark 3rd party vendor
• BORIS Buy In Online Return In-Store project - gathered requirements for Buy-Online-Return-In Store integration process between OMS and SAP FICO, MM For new Gift card and BORIS process tprocess orders in the POS and VPOS systems Omniture implementation for customer tracking on the homedepot.com site Modified XML files tprocess and cancel customer orders. Troubleshoot/Tested the B2B Gateway tensure Customer Orders and Status files were processing through the SAP and WCS systems Monitored ETL jobs tensure customer transactions were processed accurately

Environment: Omniture, Teradata Enterprise Data Warehouse tool, WebSphere Commerce , SAP MM, FICO, Sharepoint , B2B Gateway, POS, UML, XML files, C, Cron Jobs, EDI mainframe, Gentran GIS, SQL, Tandem, HallMark, Cybersource, KeyRec file , RTV files, THD Credit Services , VPOS, CRON jobs, and virtual stores

Confidential Sr. Business Analyst Healthcare Connecticut

Responsibilities:

• Facilitated meetings and gathered requirements for CIGNA Healthcare and Great West Producer Commissions migration project:
• Integration of CIGNA's Broker System and Great West's GC27/MISA compensation repository system
• Integration of CIGNA's Commissions data intGreat West's Platinum Producer Incentive calculator .
• Develop processes for integrating CIGNA's Gatekeeper tracking system intthe Great West processes ttrack Account workflows.
• Develop processes for CIGNA and Great West tconsolidate the handling of producer commissions Account cases for the following processes:
• Submissions, Account Setup, Refund, Pending, BOR Changes, etc.
• Developed processes tcalculate commission data for CIGNA's PCS system migrating tthe Broker System.
• Developed requirements tensure Great West customer/client, transactions migrated tCigna's IM Data warehouse Information Management Data Warehouse
• Developed a mapping document for Great West data from KC15 System Payment Execution intthe Broker System Payment Execution .
• Developed requirements tensure the Broker System processed billing transactions tOracle AR, and AP modules.
• Developed requirements for the new Great West/CIGNA LOBs codes Lines of Business stored in the Broker System expense tthe Oracle GL system and tensure code payment data migrates tGLSS Accounting system.

Environment: ApplicationXtender, OnBase, SAP, C, Broker System, GC27 System, SharePoint, Prinova, Xnet, PDFA, Brio, KC15, Oracle AP, AR, and GL

Confidential Sr. PeopleSoft Business Analyst/ Responsibilities: Spearheaded the Support Model project tsetup the Support processes for onshore and offshore Malaysia and UK PeopleSoft HRIS/HRIT teams. resources, timeline, budget Liaison between the client GSK and ACS implementation teams for knowledge transfer sessions for the client GSK Remedy and ACS Peregrine Service Center applications. Developed requirements for the GSK PeopleSoft upgrade 8.8 t9.0 HR module processes Tested the Benefit Rates Benefits Rate Type Table tensure the Vendor Insurance premiums were calculating correctly and Total Deduction Amounts were paid tthe Provider. Developed requirements tbuild scheduled jobs for newly upgraded Informatica Enterprise Data for payrolls/benefits jobs Developed requirements for ESS/MSS employee, manager Smart Forms for the Mid Market, and GSK PeopleSoft upgrade t8.8 t9.0 projects. Facilitated data mapping sessions for the upgrade 8.8 t9.0 PeopleSoft HR modules

Environment: PeopleSoft 8.8 and 9.0, AppWorx, PowerPoint, Business Objects, SharePoint, Mercury Test Director, VPN, SQR, PeopleTools, C, Virtual Connect, Citrix, WebEx, SameTime, Outlook, Lotus Notes, Microsoft Suite, and SQL.

Senior Business Systems Analyst Healthcare Atlanta

Responsibilities:

• Liaison between the North Carolina Health and Human Service Department and ACS PBM technical team as it related tdesign, development and implementation of the Point of Sale POS . A pharmacy point of sale system for processing drug claims from stores such as CVS and Walgreens
• Developed Functional and Technical requirements for enhancements, system failures, migration, maintenance, for Claims adjudication, Medicaid, Provider Enrollment, Interaction between MMIS Commercial Healthcare Plans and Membership/ Eligibility with Medical Claims processing for the PDCS X2 system, the XML process for third-party files sent tcompany database systems First Data Bank, Mercer files pharmacy related information
• Coordinated testing teams tcreate and execute system test plans, test cases, and tests scripts for the Pharmacy POS subsystems, EDI transactions for drug claims, and the AVRS system for pharmacies such as CVS, and Walgreen stores

Environment: Windows 98/2000/NT, MMIS, PC/LAN tools, Segue, Silk, MMIS, UML, SharePoint, PowerPoint, DB2, Mainframe, CE2000, AVRS, XML, Oracle Reports, HTML, C, SQL, POS, and PDCS X2, and MicroSoft Project.

Confidential PeopleSoft HCM QA Lead Analyst

Responsibilities: Managed a team of Testers tcreate and execute test plans/scripts. Streamlined testing procedures and worked closely with Developers tensure system functionality worked properly. Spear-headed testing team for newly deployed PeopleSoft HCM application Tested enhancements/defects for Employee Self Service tensure employees could view/navigate/updated personal records. Tested enhancements tthe PeopleSoft Benefits modules tensure new data could be added tthe system.

Environment: .NET, .PeopleSoft HCM, Compuware Tools- QA Director and Track Record, Outlook, XML, Windows Server, PowerPoint, Web-based applications, Active Directory, BizTalk-middle tier, Microsoft Project, manage soft.

Confidential Project Manager

Responsibilities:

• Managed projects for the Certified Management Tool CMT application, a three-tiered web-based tracking management system that enabled Nextel employees ttrack nation-wide logistics for Authorized Service Centers and Nextel Retail stores.
• Managed relationships with third-party Nextel tsupport and maintain user usability issues regarding the CMT application tool.
• Served as the main point of contact between Nextel users and the IT team regarding issues with the CMT application tool.
• Provided leadership and direction tthe project team by understanding Deardorff's business processes, managed the scope, and made sure appropriate levels of the Certified Management Tool CMT application quality was maintained at all times.
• As the Product Manager for the CMT application I strategized and implemented promotions tsell the CMT application tNextel authorized offices ttrack Nextel telephone repair metrics.
• Developed a Training Manual for the Issue Tracker Application.
• Tested the redesign of the CMT site.
• Developed requirements for enhancements tthe Representative Tracker Tool ttrack after-hour calls via the internet and phone calls.

Environment: .asp, .net, XHTML, Flash Paper, SQL Analyzer, MAC, PC servers, CMT, SUCCESS Tool, Rep Tracker Tool, and Adobe.

Confidential

BA / QA Lead Analyst

Responsibilities:

• Developed requirements for Shared and Dedicated hosting plans, Server migration from California tAtlanta, upgrades tVPS products, and on-going Promotions within Oasis application and INLD.com websites, 3rd Party Vendors-Advanta and SGS.
• Facilitated meetings for the migration project from the legacy Ceridian application tthe PEOPLESOFT HCM application. Developed requirements for the ACH payment transactions for products sold on Interland.com and Wazoo.com.
• Developed Uses Cases for the new functionality for Oasis, INLD.com, and customer sites.
• Developed requirements tensure web order transactions were billed in the Oasis system.
• Identified and tracked Defects using Bugzilla tracking tool.
• Manually tested the IVR functionality troute calls tOasis application tpopulate caller information.
• Tested PEOPLESOFT HCM Payroll, Human Resources, and Benefits tables tensure new data criteria could be added tthe tables before the migration of live data.
• Environment: Oasis CRM application, PEOPLESOFT HCM/HCM application, UML, POS, Trellix, Windows, Linux, Intermail, Dedicated Servers, PowerPoint, Unix, Ceridian, Shared Servers, XML Gateway, POS, Dedicated Firewalls, RITA, HTML, Interland support sites, Verizon support site, Google Adwords Credit, C, Bugzilla, IOPUS and QuickTest testing tool, SQL, Visio, Communitech.net, Microsoft Project, and .NET.
• Confidential IT Project Coordinator / QA Analyst Lead

Responsibilities:

• As a QA Lead, I tested the Enterprise Data Management Application web-based application enhancements.
• I tracked Project Tasks and Budgets for Supply Chain Management, Enterprise Data Management, Documentum, Quality Assurance Dept., and Customer Value Project.
• Assisted Project Managers with six Application Development Teams.
• Developed requirements tstore new Turbine Plant data in the Enterprise Data Warehouse
• Developed Project Plans using Microsoft Project.
• Tracked project deliverables using Rational Clear Quest and Change Requests.
• Developed diagrams using Visiflow charts, workflow diagrams for EDM, PMOffice.
• Developed project costs using Cognos Reporting Tool for EDM enhancement project
• Developed User Guides for Applications.
• Procurement for equipment, contractor invoices, and software for projects. using Oracle 11i Financials A/R and A/P modules,
• Maintained employee data in Oracle HRMS modules job data, new hires, terminations, department changes, etc. .

ENVIRONMENT: Data Warehouse, Rational Tools OO, ReqPro, ClearCase,, PowerPoint, Microsoft Project, DreamWeaver, HTML, Oracle11i ERP A/P, A/R, Oracle Procurement / HRMS, Visio, Java, Unix, SQL, Documentum Application, Clear Quest, Microsoft Outlook, Microsoft Office, Cognos Reports, and E-Business.

Confidential

IT Business Systems Analyst /Project Manager

• Developed requirements for various projects using the SDLC methodology
• Managed the following-
• Inspire Internet-company reporting enhancements
• GroupWise upgrade tMicrosoft Office project for entire company,
• Enhancements for the Oracle Applications-HRMS and Financials,
• The migration of the new Documentum application from the ITTracker for Legal department and Executive Team.
• Managed the Payroll migration project from ADP tOracle
• Developed Use Cases and process workflows tdemonstrate the flow of enhancements tthe Oracle HRMS and Financial modules
• Developed requirements for enhancements tOracle HRMS and Financial modules
• Pulled/formatted financial reports using Oracle Financial Analyzer
• Maintained PMwork request database, and provide operational support.

ENVIRONMENT: Oracle10.7, Oracle HRMS/Financials A/P, A/R, Oracle Financial Analyzer, HRMS Payroll, Human Resources, GroupWise, Unix, ADP, PowerPoint, HR Report Application, Microsoft Project, Lotus ScreenCam, Documentum, Microsoft Office, and Inspire Intranet.