PROFILE

An accomplished IT Program Director with more than twenty three years of IT service management experience and proven abilities to manage complex, large-scale technical programs and projects. A proven leader well versed in Agile, PMBOK, ITIL, Six Sigma, Lean, CMMI and ISO frameworks and methodologies complemented with strong technical, organizational, analytical, problem solving, communication, and customer relationship management skills who has excelled in the management of large national and international corporate programs, projects and business development initiatives. Able to develop business capture strategies that synergize customer requirements with the strategic business development goals of the enterprise. Significant experience with RFP/RFI response and proposal development. Adept at quickly and successfully responding to ever changing environments and complex situations, able to achieve goals within critical deadlines and ensure the quality and accuracy of projects. A builder of high performance cross-functional, multi-geographical distributed business teams and a natural team leader and mentor who thrives in environments requiring a high level strategist and a big picture thinker possessing global cultural awareness who is capable of successfully working independently or as part of a team in high pressure, delivery oriented environments.

CORE COMPETENCIES

Program Management Project Management Operations Management Business Development Agile Scrum, XP, Lean, Kanban Six Sigma PMBOK BABOK ITIL CMMI ISO DOD 8570.1 Continuous Improvement SDLC Strategic Leadership Earned Value Management Global Delivery FAR/DFAR Policy ITAR/EAR Regulatory Compliance Vendor Relations Risk Assessment and Mitigation

Global Team Development, Training and Leadership Negotiation and Communication Contract Administration Budget Development/Oversight Change Management Proposal Development/Management SharePoint MS Project MS Visio IBM RPM Team Foundation Server TFS VersionOne Rally JIRA

U.S. Department of Defense TOP SECRET/ SCI Security Clearance

PROFESSIONAL EXPERIENCE

Confidential

IT Program Manager

• Customer facing IT program executive providing corporate representation and IT program, business and operational management of three Agile teams delivering knowledge management, business process engineering, SharePoint engineering and software development to the U.S. European Command. Provide management and oversight to the development and sustainment of all knowledge management and information management policies, processes, procedures, roles and responsibilities exercising responsibility for the effective development, integration and O M of customized software applications to the SIPR, NIPR, BICES, CENTRIXS, SEAGULL and the UISS APAN enclaves. Guide the evolution of the Agile processes, tools and skills that underpin the enterprise SDLC by acting as Agile Coach and mentor guiding ScrumMasters, Product Owners, Business Analysts, Knowledge Management Engineers and cross-functional SharePoint software engineering and custom application development teams.
• Designed and implemented a value driven, agile delivery life cycle and system of measurements encompassing Voice of the Customer, business analysis, continual service improvement, strategy, design, transition, operations and performance metrics to enable effective program decision making and continuous improvement across the organization and deliver effective knowledge management operations support to the USEUCOM Collaborative Information Environment CIE .
• Established an effective Agile PMO encompassing the entire program life cycle of Agile software engineering and development projects, thereby stabilizing a previously underperforming project delivery team and increasing the ability to rapidly deploy application solutions and customer satisfaction while reducing risk.
• Successfully designed and implemented a tailored Agile Scrum, XP, Lean, and Kanban engineering and development framework that increased client satisfaction, reduced total cost and maintained service level agreements and expectations while keeping employee attrition below 5 .

Confidential

Director

• Forward deployed, customer facing IT Program Director responsible for operations management, business area oversight and program/project management of ITIL ITSM activities supporting service transition, service operation and continual service improvement of the Djibouti Enterprise Area Network DEAN and transition to the Joint Enterprise Network JEN . Directed and coordinated all aspects networks, systems, data center, information assurance cyber security and compliance, service desk, configuration and asset management, change management of forward deployed IT infrastructure operations and maintenance across NIPR/SIPR/CENTRIXS enclaves focusing on IT project management, project milestones, budgets, timelines and personnel requirements in an austere, high-pressure delivery oriented environment. Defined strategic business direction and goals, ensured contract deliverables to government were met, managed subcontractors, teammate and supplier agreements and delivered presentations to senior DoD and non-DoD officials. Responsible for support to business development, contract negotiation and monitoring, recruiting, lodging and transportation, problem/conflict resolution and employee relations.
• Provided detailed, diverse elements of IT program/project management to include: managing cost, schedule, and performance through the completion of tasks within estimated timeframes and budget constraints for Joint Enterprise Network JEN services and infrastructure transition projects to include datacenter migration, email migration of 2400 users, Win 7 migrations of 4000 workstations, NIPR/SIPR data at rest DAR , Symantec SNAC deployments and Vulnerability Management compliance efforts in support of the Certification and Accreditation of the DEAN transition to the Joint Enterprise Network JEN .
• Provided the leadership necessary to turn around an underperforming work center by prioritizing and realigning policies and procedures while establishing guiding principles and behavioral expectations in order to restore operational order and enable continuous improvement while reducing risk and waste ultimately contributing to successive contract renewal.
• Developed and implemented processes to track service level agreements SLAs , key performance indicators, critical success factors, activity performance metrics, customer satisfaction, user complaints and quality control. Implemented the use of Lean tools to reduce waste and established a Lean culture of leadership and teamwork.

Confidential

Global Project Manager

• IT Project Manager for complex, business critical, infrastructure technical build-out projects on behalf of clients. Responsible for direct daily client engagement at all levels Administration, Executive, PMO, Change Control, etc. . Engaged cross-functional matrixed departments in an enterprise environment to accomplish projects on time and under budget. Provided project oversight and interface with client and IBM executives on status of Infrastructure Service Requests, troubleshooting and issue resolution, risk analysis and remediation planning and escalation management. Supported IBM Project Management principles and responsibilities Rational Portfolio Manager, Team Room, Change Control ICC , Project Closeout, etc. .
• Managed the end-to-end deployment of numerous infrastructure projects that included server builds Wintel, UNIX, VM, etc. and the process of procuring, racking, cabling, build out the O/S and components and subsequent turnover to Steady State and all processes therein.
• Maintained a 98 success rate of implementing projects on time, on scope, and on budget.

Confidential

Resident Program Manager

Customer facing task order program manager directing a multinational civilian and military project staff supporting the execution of multiple Radio Systems Infrastructure Technical Projects, Foreign Military Sales Task/Delivery Order Projects, Direct Commercial Sales Contracts/Task Orders and Aftermarket Support Projects within the Kuwait Ministry of Defence. Responsible for program operations, product development, business development, marketing and sales, logistics and supply chain, quality, finance and human resources. Provided program oversight, process implementation and continuous improvement, direction and support to a total portfolio of projects exceeding 100,000,000 for Kuwait Ministry of Defense clients involved with planning/deploying C4ISR activities. Utilized earned value techniques to report program status to key stakeholders and executives. Supervised operations and project budgets. Managed schedule, budget estimating / forecasting and scope management, interlocking project processes with business needs.