PROFESSIONAL SUMMARY:

I have over twenty years of BA and Project Management experience. I am Skilled in analysis and design with experience in Human Service programs in South Carolina and North Carolina. I have Practical experience in multiple software development projects with responsibilities in As-Is data gathering and To-Be requirements analysis, high-level design, quality assurance testing and training. I have a solid background with SDLC, Agile, Matrix, PM, BA, IT Leadership, writing Scopes and/or Design and/or Implementation Documents Required, MS Office to include Visio, SharePoint and Project experience. Strong working knowledge of JAD facilitation, Requirements Analysis, and Software Development. Exceptional communication and interpersonal skills with solid work ethic. Seasoned facilitator, trainer and mentor with skills to motivate peak individual performance while driving sustained growth momentum.

PROFESSIONAL HIGHLIGHTS:

• Business Analyst/QA Tester with the South Carolina Department of Social Services Child Support Enforcement Division.
• Business Analyst/Lead Document Control management with the South Carolina Department of Social Services Child Support Enforcement Division.
• Business Analyst/QA Tester with South Carolina Department of Motor Vehicle Services
• Project Manager / Business Analyst/Lead Document Control management with the South Carolina Department of Revenue.
• Project Manager / Business Analyst/Lead Document Control management with the South Carolina Department of Motor Vehicle Services.

PROFESSIONAL SKILLS:

Project Management / Requirements Gathering/JAD Session Facilitation/Client/User Interviews and Relationship Building/ Business Process analysis/Needs Assessment/Requirements Analysis /GAP Analysis/ Project Documentation/ Brand Strategy Implementation/Develop Detail Project Plans/ Develop Test Case scenarios and facilitate User Testing/CIT testing/System Testing/Web design/ SharePoint Design/ Scheduling/ Resource Planning / Product Line Development/Production Support/ Team Building / Risk Management/ Change Control Management / Documentation / Interviewing technical and non-technical resources

TECHNICAL SKILLS

• Languages: UML, Object oriented programming, C, C COBOL, COBOL II, RPG, SAS, Visual Basic,
• JCL, ISPF/SDSF, TSO/EasyTrieve
• Hardware / Operating System IBM Mainframe, Sys360, MVS Sys370, MVS Sys390, AS400, Sys 34, Sys 38, CICS, CA,
• UNIX, Microsoft Windows Server 2003/2008/2012, Cloud Computing
• Databases: DB2, Sybase, VSAM, DB2, SQL, QMF, ACCESS, Visual Basic for Applications VBA
• Communications: Novell, TCP/IP, Client Access, LAN/WAN
• Methodologies and Processes: Agile, Scrum, Waterfall, SDLC/ DMR P Application Development, JAD Requirements
• Gathering, System and process modeling, System analysis, Cost effort /Time /Workflow /
• BPM Process Analysis and Modeling, Root Cause Analysis, Process Redesign,
• Design Specifications, Problem Research and Resolution, Design Development /
• Testing Unit / System / Model office / Implementation, Documentation / HP Quality Center
• Requirements, Plan, Lab Defects Web, Imaging, mainframe, Integrations

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Manage all project management activities in a matrix project environment utilizing agile project management methodology. Develop traceability matrix and conduct cost analysis. Manage planning, budgeting, and execution of project. Develop staff experience in conducting independent studies and analyze and
• Elicit requirements through interviews, document analysis, JAD sessions, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis, document screen shots and screen mockup. Meet with client to analyze needs, identify risks, propose designs, and creates detailed system requirements documentation. Facilitate JAD sessions between stakeholders, end users and developers.
• Analyze, design, planning, facilitate and lead process development sessions, Design, develop and document BPM and business requirements. Work with SMEs to document process flow and develop Business Requirements Document and document Business Processes. Works with various departments to document current applications in depth, determine business processes to be supported with current application, which need upgrades or new modules, which can be combined, and which can be replaced.
• Assist in vendor software evaluations make recommendations on particular off-the-shelf products building applications in house, and using non-technology solutions.
• Collaborated with cross-functional business teams to identify and document business processes and workflows.
• Coordinate and develop the testing strategy and plan, estimate time restraints, effort and resources, and define and develop use case / test plans / test cases/ testing level and cycles needed to assure adequate testing. Coordinate, schedule and facilitate User Acceptance Testing UAT . Work in close collaboration with developers and testers in a fast paced deliverable driven environment to facilitate accurate translation of business requirements to IT solutions. Perform requirements walkthrough with business users, developers and testers to aid in various SDLC phases. Review defects and work with testers and developers to classify and address as appropriate. Conduct Deliverable reviews independently with the development team as well as the client, conduct demos and training sessions for clients.
• Establish and maintain effective lines of communications with the stakeholders, staff and vendors. Manage client relationships. Conduct status meetings and /or calls to keep stakeholders informed of project progress.
• Troubleshoot and resolve issues and concerns. Plan, organize, direct, coordinate, and supervise functions and activities of project s .
• Ensure development of SharePoint portals and Web page. Develop and maintain documentation library

Confidential

Business Analyst Consultant

Responsibilities:

• Establish and maintain professional relationship between client and technical staff. Work with SMEs to create
• developed CSES. Analyze data input from counties.
• requirements traceability matrix . Support the data conversion from forty six 46 difference legacy system to newly
• Analyze client current system, document requirements, develop product requirements and specification documentation, gather and document business needs and data requirements of clients through interviews, JAD sessions, consultations, document analysis, surveys, site visits, business process descriptions, and task and workflow analysis/design/implementation. Discover, document, organize, and consolidate batch processing requirements and facilitate the conversion of these requirements into documented and traceable technical specifications that support development and maintenance of the batch workload.
• Manage requirements gathering, documentation, change control, implementation and testing. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Develop user interface test scenarios. Work with SMEs to document process flow and develop Business Requirements Document. Work with SMEs and end users to identify requirements and changes throughout the project. Communicate required changes to the development team, and assist in enforcing project schedules and deadlines. Work with developers and client to correctly convert legacy system data into new CSES system, utilizing Agile/Scrum Methodology.
• Coordinate System Integration Testing SIT . Coordinate, schedule and facilitate User Acceptance Testing UAT . Develop use cases and SQL scripts. Manage test scripts and log defects through HP QC. Develop soapUI tests run them via Quality Center's Testlab. Integration Selenium and HP Quality Center. Work with SMEs and end users to develop test scenarios, for CIT, System and User Acceptance Testing. HP Unified Functional Testing. Document system bugs and defects.
• Perform incident/defect tickets management triage in HP QC, to ensure these tickets are assigned to appropriate resources for resolution with an appropriate severity code. Recommend incident workarounds to quickly restore production services pending full problem analysis and long-term defect repair.
• Assist in root-cause problem analysis and provide alternative solution recommendations and estimates for batch processing defect resolutions.
• Develop and maintain documentation of changes, issues, concerns, testing scenarios and processes. Perform gap analysis between forecast and actual batch performance characteristics. Troubleshoot and resolve issues and concerns. Develop and maintain documentation library in SharePoint Imaging.

Confidential

Project Manager

Responsibilities:

• Manage all project management activities in a matrix project environment utilizing agile project management methodology. Manage client applications using MS Dynamics CRM.
• Elicit requirements through interviews, document analysis, JAD sessions, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis, document screen shots and screen mockup. Meet with client to analyze needs, identify risks, propose designs, and creates detailed system requirements documentation. Facilitate JAD sessions between stakeholders, end users and developers.
• Analyze, design, planning, facilitate and lead process development sessions, Design, develop and document BPM and business requirements. Work with SMEs to document process flow and develop Business Requirements Document and document Business Processes. Works with various departments to document current applications in depth, determine business processes to be supported with current application, which need upgrades or new modules, which can be combined, and which can be replaced.
• Evaluate vendor software make recommendations on particular off-the-shelf products building applications in house, and using non-technology solutions. Document bugs and defects.

• Collaborated with cross-functional business teams to identify and document business processes and workflows.
• Coordinate and develop the testing strategy and plan, estimate time restraints, effort and resources, and define and develop test plans / test cases/ testing level and cycles needed to assure adequate testing. Coordinate, schedule and facilitate User Acceptance Testing UAT . Work in close collaboration with developers and testers in a fast paced deliverable driven environment to facilitate accurate translation of business requirements to IT solutions.
• Develop use cases and SQL scripts. Manage test scripts and log defects through HP QC. Develop soapUI tests run them via Quality Center's Test lab. Integration Selenium and HP Quality Center. Work with SMEs and end users to develop test scenarios, for CIT, System and User Acceptance Testing. HP Unified Functional Testing. Document system bugs and defects.
• Perform requirements walkthrough with business users, developers and testers to aid in various SDLC phases. Review defects and work with testers and developers to classify and address as appropriate. Conduct Deliverable reviews independently with the development team as well as the client, conduct demos and training sessions for clients. Used Microsoft Office suite of applications for documentation, project plan, flowcharts, diagrams, and web design Used Microsoft Office suite of applications for documentation, project plan, flowcharts, diagrams, and web design
• Establish and maintain effective lines of communications with the stakeholders, staff and vendors. Manage client relationships. Conduct status meetings and /or calls to keep stakeholders informed of project progress.
• Troubleshoot and resolve issues and concerns. Plan, organize, direct, coordinate, and supervise functions and activities of project s .
• Ensure development of SharePoint portals and Web page. Develop and maintain documentation library in SharePoint.

Confidential

Business Analyst Project Lead Consultant

Responsibilities:

• Work with SMEs to create requirements traceability matrix. Elicit requirements through interviews, document analysis, JAD sessions, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis, document screen shots and screen mockup. Meet with client to analyze needs, identify risks, propose designs, and creates detailed system requirements documentation. Facilitate JAD sessions between stakeholders, end users and developers. Used Microsoft Office suite of applications for documentation, project plan, flowcharts, diagrams, and web design, data conversion
• Analyze, design, planning, facilitate and lead process development sessions, Design, develop and document BPM and business requirements. Work with SMEs to document process flow and develop Business Requirements Document and document Business Processes. Works with various departments to document current applications in depth, determine business processes to be supported with current application, which need upgrades or new modules, which can be combined, and which can be replaced, utilizing Agile/Scrum Methodology.
• Evaluate vendor software make recommendations on particular off-the-shelf products building applications in house, and using non-technology solutions. Document bugs and defects.
• Collaborated with cross-functional business teams to identify and document business processes and workflows.
• Coordinate and develop the testing strategy and plan, estimate time restraints, effort and resources, and define and develop test plans / test cases/ testing level and cycles needed to assure adequate testing. Coordinate, schedule and facilitate User Acceptance Testing UAT . Coordinate, schedule and facilitate User Acceptance Testing UAT . Develop use cases and SQL scripts. Manage test scripts and log defects in QC. Develop soapUI tests run them via Quality Center's Testlab. Integration Selenium and Quality Center. Work with SMEs and end users to develop test scenarios, for CIT, System and User Acceptance Testing. Develop use cases and SQL scripts. Work in close collaboration with developers and testers in a fast paced deliverable driven environment to facilitate accurate translation of business requirements to IT solutions.
• Perform requirements walkthrough with business users, developers and testers to aid in various SDLC phases.
• Review defects and work with testers and developers to classify and address as appropriate. Conduct Deliverable reviews independently with the development team as well as the client, conduct demos and training sessions for clients.
• Establish and maintain effective lines of communications with the stakeholders, staff and vendors. Manage client relationships. Conduct status meetings and /or calls to keep stakeholders informed of project progress.
• Troubleshoot and resolve issues and concerns. Plan, organize, direct, coordinate, and supervise functions and activities of project s .
• Ensure development of SharePoint portals and Web page. Develop and maintain documentation library

Confidential

Project Manager / Business Analyst Consultant

Responsibilities:

• Manage product life cycle of tax forms management process. Manage all project management activities.

• Elicit requirements through interviews, document analysis, JAD sessions, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis, document screen shots and screen mockup. Meet with client to analyze needs, identify risks, propose designs, and creates detailed system requirements documentation. Facilitate JAD sessions between stakeholders, end users and developers.
• Analyze, design, planning, facilitate and lead process development sessions, Design, develop and document BPM and business requirements. Work with SMEs to develop traceability Matrix, document process flow and develop Business Requirements Document and document Business Processes. Works with various departments to document current applications in depth, determine business processes to be supported with current application, which need upgrades or new modules, which can be combined, and which can be replaced. Used Microsoft Office suite of applications for documentation, project plan, flowcharts, diagrams, and web design
• Evaluate vendor software, document bugs and defects. Make recommendations on particular off-the-shelf products building applications in house, and using non-technology solutions.

• Collaborated with cross-functional business teams to identify and document business processes and workflows.
• Coordinate and develop the testing strategy and plan, estimate time restraints, effort and resources, and define and develop test plans / test cases/ testing level and cycles needed to assure adequate testing. Coordinate, schedule and facilitate User Acceptance Testing UAT . Develop use cases and SQL scripts. Work in close collaboration with developers and testers in a fast paced deliverable driven environment to facilitate accurate translation of business requirements to IT solutions. Perform requirements walkthrough with business users, developers and testers to aid in various SDLC phases. Review defects and work with testers and developers to classify and address as appropriate. Conduct Deliverable reviews independently with the development team as well as the client, conduct demos and training sessions for clients.
• Establish and maintain effective lines of communications with the stakeholders, staff and vendors. Manage client relationships. Conduct status meetings and /or calls to keep stakeholders informed of project progress.
• Troubleshoot and resolve issues and concerns. Plan, organize, direct, coordinate, and supervise functions and activities of project s .
• Ensure development of SharePoint portals and Web page. Develop and maintain forms documentation library.

Confidential

SOLUTIONS MANAGER

Responsibilities:

• Manage implementation of installations of new ATMs, upgrades of ATM and preventive maintenance scheduled of ATMs that are serviced by CLW. Manage printing, data storage and data transmission process.
• Lead and mentor staff of analysts, project leads and/or technicians, providing direction through development plans and performance evaluations, monitoring daily workload, project workloads and responsibilities in support of the vision, goals and standards of behavior.
• Hands on coordination of resource time management and workforce productivity. Evaluate and justify supplies, equipment, and purchases as needed. Plan, organize, direct, coordinate, and supervise functions and activities of project s . Establish work standards and flow.
• Recruiting, applicant screening, interviewing, placement, counseling employees, hiring, facilitate training of technical and non-technical resources. Demonstrate and promote company culture, values and management philosophy.
• Troubleshoot and resolve hardware and software problems and issues. Update and maintain database.
• Establish and maintain effective lines of communications with the client and staff to ascertain that their needs and requirements as related to the contract are being satisfied. Manage client relationships. Conduct status meetings and /or calls to keep stakeholders informed of project progress.
• Develop SharePoint portals and Web page. Used Microsoft Office suite of applications for documentation, project plan, flowcharts, diagrams, and web design

Confidential

project Manager / Senior Business Analyst

Responsibilities:

• Work with SMEs to create requirements traceability matrix. Manage requirements gathering, documentation, development, testing, implementation, model office and maintenance life cycle of Document Management Automation Imaging, Scanning, and Archive and Retrieval solutions. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis, document screen shots and screen mockup.
• Work with Business Analyst and Developers at all stages of development to coordinate and develop the testing strategy and plan, estimate time restraints, effort and resources, and define and develop test plans / test cases/ testing level and cycles needed to assure adequate testing. Coordinate, schedule and facilitate User Acceptance Testing UAT . Used Microsoft Office suite of applications for documentation, project plan, flowcharts, diagrams, and web design. Develop use cases and SQL scripts.
• Interview, hire, and facilitate training of technical and non-technical resources.
• Establish and maintain effective lines of communications with the stakeholders, staff and vendors. Manage client relationships. Conduct status meetings and /or calls to keep stakeholders informed of project progress.
• Develop and maintain project plan.
• Facilitate JAD sessions between technical and non-technical resources.
• Troubleshoot and resolve hardware, software and staffing issues and concerns.
• Develop SharePoint portals and Develop and maintain documentation library

Confidential

project Manager / Senior Business Analyst

Responsibilities:

• Work with SMEs to create requirements traceability matrix. Manage requirements gathering, documentation, development, testing, implementation, model office and maintenance life cycle of Document Management Automation Imaging, Scanning, and Archive and Retrieval solutions.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis, document screen shots and screen mockup. Work with Business Analyst and Developers at all stages of development to coordinate and develop the testing strategy and plan, estimate time restraints, effort and resources, and define and develop test plans / test cases/ testing level and cycles needed to assure adequate testing. Coordinate, schedule and facilitate User Acceptance Testing UAT . Used Microsoft Office suite of applications for documentation, project plan, flowcharts, diagrams, and web design. Develop use cases and SQL scripts.
• Interview, hire, and facilitate training of technical and non-technical resources.
• Establish and maintain effective lines of communications with the stakeholders, staff and vendors. Manage client relationships. Conduct status meetings and /or calls to keep stakeholders informed of project progress.
• Facilitate JAD sessions between technical and non-technical resources.
• Troubleshoot and resolve hardware, software and staffing problems and issues.