Project Manager / Service Delivery Manager

• Strong product knowledge, business knowledge LOMA Certified , technical experience in Life insurance domain and Life Insurance policy administration products Vantage-One, Vantage wmA
• At program level, performed as Defect-prevention, Knowledge management and Value add coordinator for all projects.
• Expertise in Project Delivery, People Management, Client Relationship, System Analysis, Risk Management, Resource forecasting and planning.
• Responsible for Disaster recovery planning, Delivery Assurance and CMMI, SOX compliance, SAS70 auditing both at the account and project level.
• Responsible for project delivery using Waterfall and Agile methodologies PMP and CSM certified , preparing and managing project management plans, Implementing organization processes, status reporting to senior management and client, tracking SLA and CSS.
• Drove the high-quality completion of systems engineering, production support, software/database development and enterprise wide projects for clients including: MassMutual Financials, State Government of Montana Department of Revenue , AXA Financials and National City Bank.
• Worked for leading IT consulting firms CSC, TCS to provide project and delivery management over large-scale, top-priority and complex technology initiatives. Managed budgets of up to 15M under multiyear contract agreement and cross-functional teams of up to 43 developers, programmers, analysts and system specialists.
• 16 years of IT experience leading and managing teams Onsite-offshore Model for product enhancement, new application development, new product launches, system conversion, performance optimization and production support in IT division of financial services industry.
• Extensively worked on IBM Mainframe based technologies MVS/OS, COBOL, JCL, Db2, VSAM, EZplus, Endeavor, Xpeditor and Oracle based technologies Forms, Reports, Dev 2000, Designer 2000, PL/SQL, Procedures, triggers, Relational Database Designing, TOAD . Exposure on VB, ASP, DotNet and Java based technologies. Working experience on HEAT, HP Quality Center, HP Service Manager, Visio, MS office, MS Project, Lotus-Notes, Service Desk

Project Management Skills: Custom Software Development

Production Support Services Database Design RDBMS System Migrations/Integrations Enterprise wide Implementations

Project

Confidential

Role Responsibilities

Project Manager/Delivery Manager

• Delivery Management for Legacy and Strategic Life Systems Vantage-One, Vantage wmA, OPM, MPR, Leverage, LifeComm, DataLife, PALM, AdVantage.
• Overall responsible for system Enhancement, maintenance, upgrades, new product launches on yearly basis.
• Managing 24 7 Production support, daytime online availability, and nightly batch support within SLAs, Issue resolution, Root cause analysis, Permanent fixes, Production deployment, build/release control, Lesson learned, Defect tracking,
• Process compliance, Audits and Disaster Recovery planning
• Project planning, Risk management, Post project reviews, Status reporting, Contract and SLAs, Invoicing, Balanced Score Card, Estimations
• Training and employee development and counseling.
• Process reviews, improvements, optimizations.
• Rewards, recognition and Accolades, Appraisals and compensation review, conducting interviews/ hiring
• Managing Client relationship and ensuring Client satisfaction for services

Environment

Mainframe, MS-Windows, Vantage-One, wmA, DotNet, Java

Team Size

Project

Confidential

Role / Responsibilities

Senior Software Engineer/Project Leader

• Leading and Onsite offshore coordination for Team of 12 4 onsite, 8 offshore
• Responsible for system enhancements, maintenance and upgrades for Vantage-One system
• Providing 24 7 Production support, daytime online availability, and nightly batch support within SLAs, Issue resolution, Root cause analysis, Permanent fixes, Production deployment, build/release control, Lesson learned, Defect tracking,
• Status reporting, Mentoring
• Tech Spec designing, Coding, testing, implementation
• Business requirement gathering, query resolution, user manual creation

Environment

Mainframe, MS-Windows, Vantage-One

Team Size

Project

Confidential

Role / Responsibilities

Senior Software Engineer

• Leading Team of 4 team members for system improvement of Vantage-One
• Business requirement gathering, High level design and POC
• Tech Spec designing, Coding, testing, implementation for system performance improvement initiatives TMF Processing, Feed Merger, Parallel Processing
• Production Support, user training and manual creation

Environment

Mainframe, MS-Windows, Vantage-One

Team Size

Project

Confidential

Role / Responsibilities

System Specialist

• Leading Team of 3 team members for Credit Report System development
• Tech Spec designing, Coding, testing, implementation of Credit Reporting System for Large Corporate Customer
• Creating interfacing programs to integrate Credit Reporting System with Loan Approval System
• Report Changes for VBA based application

Environment

ASP, VB, SQL Server, VBA, Mainframe

Team Size

Project

Confidential

Role / Responsibilities

Software Engineer/System Specialist

• Business requirement gathering, High level design, Low level design for 2 subsystems of State Tax System to handle UI Tax and Individual Income Tax
• Tech Spec designing, Coding, testing, implementation, Production Support, Warranty, Training, User manual creation for Interfacing and Return Processing Modules
• Overall responsible for change control Version control of the project

Environment

Mainframe, Oracle 8, Oracle Forms/Reports, HEAT, Developer 2000, Designer 2000, TOAD, PL/SQL, Embedded SQL, PVCS,

Team Size