PROFESSIONAL SUMMARY

Technology professional with expertise in Program and Project Management, Methodology Development, Software Process Engineering, System Business Analysis, and Product Implementation. Program Management includes budget management, procurement and Portfoli Performance Management. Project Management experience includes all phases of the System Development Life Cycle SDLC , utilizing Object Oriented Analysis/Design OOA/OOD for requirement identification, analysis, design and project development from inception through transition and maintenance and support. Extensive hands on experience in the setup, configuration and use of the IBM Rational Team Unifying Platform TUP inclusive of IBM Rational Method Composer RMC . Application experience includes a background in health care claims processing, transportation management, construction management, human services, inventory control, telecommunications, document imaging, banking, and manufacturing. Experience as a Program Manager, Project Manager, Technologist and Developer provide unique insight and perspective t the development of technology enabled software solutions for any sized organization.

EXPERIENCE

Confidential

Title: Product Manager / Sr. Change Management Consultant

• Product Manager IBM Rational
• Responsible for Enterprise IBM Rational Program including license procurement, hardware acquisition, upgrade and patch management, reporting standards and program performance.
• Performed Project Management, Installation, Configuration, Training and Documentation of the IBM Rational Team Unifying Platform in an effort t standardize software development processes required for Project Definition, Requirements Management, Risk Identification and Mitigation, Test Case Design/Execution, Defect Tracking and Change Control Management
• Defined and implemented the Change Control Board CCB and Change Control process.
• Responsible for implementing an 'Adoption by Execution' rollout strategy t allow processes, technology and skillsets t align successfully in the transition from traditional software delivery t value based, project level activities increasing efficiencies in the delivery lifecycle.
• Mentor project teams on the use of IBM Rational Team Unifying Platform, including, establishment of an IBM Rational RequisitePr usage model for requirements management, and customization of IBM Rational ClearQuest t facilitate issue, defect, test case, risk and change management.
• Create project level reporting standards and templates with Crystal Reports 10.

Sr. Change Management Consultant

• Developed a Top-Down / Bottom-Up strategy for NASCO's adoption of Project Portfoli Management PPM as an organization governance philosophy. Top Down starting with the creation of portfolios of projects organized by corporate business drivers, and leveraging the emergence of IBM Rational Team Unifying Platform and IBM Rational Method Composer as project level enablers t deliver the needed decision support information t the portfoli level.
• Mentor and Support project management practices by NASC Project Managers in accordance t the documented NASC Project Management Methodology PMM .
• Reengineered the NASC Software Delivery Estimation processes t reduce the gap between estimated and actual hours. Estimating accuracy improved from 35 t more then 80 within six months, based on over 1500 software changes/projects.
• Improved the software delivery model by addressing resource constraint issues by changing the NASC outsourcing delivery model from a time and materials resource pool t a hybrid model, deploying dedicated teams of skilled resources focusing on high value customer project needs.

Confidential

Title: Sr. Business Analyst Consultant

Sr. Business Analyst Consultant

• Consultant t the NASC Project Management Office. Directly involved in tw closely tied corporate initiatives: Application Development Management Improvement and Project Management Office Improvements.
• Responsible for the efforts of Team Summit, developing an operating model for the handling of Customer Service Requests CSRs and the selection and implementation of software t replace the existing change management software, Project Data Manger PDM .
• Participated in the initial software evaluation of the EDS Metavance Membership system as a replacement for NASCO's mainframe based account and membership management system.

Confidential

Title: Project Manager

Project Manager

• Performed Project Management introducing web-based architecture for the development and deployment of a transactional data analysis system.
• Deployed the price negotiation support system between NDC customers and heath care providers and insurance carriers.
• Provided mentorship and support t client Project Managers during this engagement.

Confidential

Title: Sr. Project Manager

Sr. Project Manager

• Established Branch Project Office guidelines in accordance with BORN enterprise standards.
• Tailored and Implemented BORN's managed services consulting services methodology at the Branch level
• Developed Customer Relationship Management CRM , as a new branch service offering.
• Provided pre and post sales support t Account Management.
• Developed services, delivery and management proposals.
• Mentored junior Project Management resources.
• Assisted with rollout of Employee Ambassador Program.
• Developed new Managed Services Requirements Management methodology along with supporting technology.

Confidential

Title: Project Manager

Role: Responsible for three distinct projects within the client organization. The projects included Year 2000 testing of off the shelf software, Year 2000 testing of internally developed desktop applications, as well as the transformation of five existing applications.

Technical Architecture: The client organization selected a standard suite of products including Visual Basic 6.0 and Sql Server 6.5 that were utilized for application development. In addition the client organization utilized RequisitePro, Rational Rose, and SQA TeamTest in order t enable the in-house system development methodology.

Responsibilities: Overall delivery of each project including staffing, budgeting, work planning and quality assurance.

Confidential

Title: Project Manager

System Type: Banking Document Management and Imaging System System Transformation

Role: Operational management and delivery of software system.

Technical Architecture: System Transformation effort that transformed the existing DOS C development environment utilizing Novell as the network structure and Btrieve as the back-end file structures int a multi-tier client/server application. The system was rebuilt utilizing component technology, and resulted in the application being written on an NT platform, with a Visual Basic presentation layer, Visual C application layer, and a transaction and transport layer interacting with an Oracle 8.0 database.

Responsibilities: Overall project delivery, budget planning, hiring of staff, JAD facilitation, task management, quality assurance.

Confidential

Title: Project Manager

System Type: Wireless Integrated Billing System System Enhancement

Role: Managed the full life-cycle delivery of 6 major enhancements t the Integrated Billing system in a time compress format. Staffing went from zer t over 25 consultants in just over 3 weeks in order t meet commitments. The enhancements upon delivery, marked the largest enhancements made t the GTE system in over 2 years.

Technical Architecture: IBM mainframe COBOL environment with DB/2 as the back-end data repository.

Responsibilities: Overall project delivery, budget planning, hiring of staff, sub-contractor management, task management, quality assurance.

Confidential

Title: Project Manager

System Type: Construction Tracking and Payment Software Custom UI Development

Role: Managed the re-design of the Pennsylvania Department of Transportation's Construction Documentation System. The multi-million dollar client/server solution consumed over 25,000 person-hours during the life of the project.

Technical Architecture: 2-Tier Client/Server Visual Basic 4.0 front-end with Jet 3.5 and SQL Server 6.5 back-end databases. The system consists of 110-130 VB modules and approximately 70-80 database tables with a total record count estimated t be around 500,000 records. Over 500 users benefit from the system.

Responsibilities: Overall project delivery, budget planning, hiring of staff, sub-contractor management, JAD facilitation, and client liaison.

Confidential

Title: Technical Manager

System Type: : Decision Support Software Custom Development

Role: Provide technical guidance and expertise in setting up the development environment and ensuring a smooth transfer of knowledge t the Program, Project and Application Managers. Delivered the Standard Operating and Procedures Manual and the Quality Assurance Manual.

Technical Architecture: 2-Tier Client/Server with PowerBuilder 5.0 front-end and Sybase System 10 back-end database. The system consists of over 250 PowerBuilder screens/programs connected t 100 database tables. The system services 100-150 users.

Responsibilities: Project initiation, staff orientation, preparation of standard operating procedures, and establishment of quality assurance standards.

Confidential

Title: Technical/Application Manager

System Type: Construction Management Software Custom Development .

Role: Technical and Application Manger for a project with the American Association of State Highway and Transportation Officials AASHT . Reported t the Project Manager and directed the activities of both the Application Architect and the Technical Architect and their teams, which included over 20 professionals. The system developed was for utilization by over 20 State government transportation organizations.

Technical Architecture: 2-Tier Client/Server with a PowerBuilder 4.0 front-end developed t connect t a client selected ODBC Level I compliant enterprise database. The system consists of approximately 475 PowerBuilder screens/programs connected t over 200 database tables. In each of 20 State Transportation Organizations and the number of users vary from 50-3000 depending on State

Responsibilities: Software package evaluation, hardware and software procurement, identification of staff training needs, subcontractor contract negotiation and management, coordination of activities relative t preparation and establishment of project communication tools, and design and installation of the PowerBuilder development environment. Facilitated implementation workshops for the following States: Connecticut, Vermont, Alabama, Oklahoma, Iowa, and Colorado.

Confidential

Title: Project Manger/Lead Analyst

System Type: Construction Tracking and Payment Software Custom Development

Role: Primary MCI contact with client management and had day-to-day responsibility for all aspects of the project, including organizing and managing the work for a team of eight MCI and subcontractor staff.

Technical Architecture: 2-Tier Client/Server with Mantis front-end and a Supra Mainframe back-end.

Responsibilities: Client management, project management, budgeting, requirements definition, development of system specifications, problem report management, deliverable preparation, prototype development, program specifications, program coding and testing, production support, and JAD facilitation.

Confidential

Title: Dev Manager/Team Lead

System Type: AFDC, Food Stamp and Child Support Enforcement System System Transformation

Role: Played a key management role throughout the life of the project. As the Development Manger was responsible for managing all new development efforts. This included the development and implementation of five 5 major subsystems. As the Team Lead responsible for activities of tw 2 development teams Tasks included the conducting of user requirements workshops, issue resolution, team management and deliverable preparation. During the front end analysis phase was responsible for developing current logical and physical DFD's utilizing Yourdon's CASE ToolKit. Managed between 4 and 15 professionals during the life of the project.

Technical Architecture: IMS Mainframe Database with CICS/COBOL and Telon development environment.

Responsibilities: Requirements definition, development of system specifications, establishment of design and programming standards, project plan management, development of CASE tool usage standards, problem report management, deliverable preparation, subcontractor management, and JAD facilitation.

Confidential

Title: Sr. System Analyst

System Type: Client History Information Profile System / Foster Care - Child Support Enforcement

Role: planning, analysis, design, and development phases of the Child Support System Interface with the Foster Care System

Technical Architecture: Natural 2.0 4GL front-end with an ADABAS back-end database.

Responsibilities: Data modeling, database normalization, requirements definition, system specifications, preparation of program specifications, program coding, unit testing, system testing, establishment configuration management guidelines.

Confidential

Title: System Analyst

System Type: Student Financial Aid Processing System System Transformation

Role: Implementation of the Financial Aid Processing system for the California Student Aid Commission. Analysis and design of the student financial eligibility portion of the system. Structural analysis techniques used t document user requirements including the drawing of DFD's and the writing of process narratives. Assisted the project DBA with development of the data model for the project.

Technical Architecture: Natural 2.0 front-end with an ADABAS back-end database.

Responsibilities: Data modeling, prototype development, requirements definition, development of system specifications.

Confidential

Title: Sr. Programmer/Analyst

System Type: Automated Eligibility and Child Support Enforcement System System Transformation

Role: Delivered of Internal Specifications work product and delivery code change for all system interfaces. Coordinated problem report resolution for the automated Eligibility portion of the system during system test. Developed program/unit level documentation during pilot testing and provided operations support during deployment and maintenance periods.

Technical Architecture: CICS/COBOL online programs, Natural 1.2 batch programs and an ADABAS back-end Database

Responsibilities: Team management, project plan development, facilitation of requirements workshops, development of system specifications, performance testing, program coding and testing, user training, and appropriate deliverables/work products.

Confidential

Title: Programmer/Supervisor

Data Processing Specialist held positions of increasing responsibility and complexity. Stationed at three installations, all with unique data processing needs and operating environments. Work with COBOL, Mark IV and Natural as programmer, systems analyst and programming supervisor. Conducted testing and user training for new products. Split time over the final year between working as a supervisor overseeing the installation of a HP 3000 mainframe, and developing a client/server application that was used until 1999.

TECHNICAL SUMMARY

• Software:
• IBM Rational Team Unifying Platform. Administrator, TestManager, ClearQuest Designer/Client, RequisitePro, SoDA Rational Method Composer, Rational Unified Process SQA Team Test Blue Sky Software RoboHelp/WinHelp Office 3.x 95 97 Microsoft Office Professional Word, PowerPoint, Access, Excel, Visio, Paint, Imaging Microsoft Project / Microsoft Project Server Business Objects Crystal Reports 8.5 9 10 MS Exchange Explorer Netscape Navigator Internet Mail Microsoft Outlook Microsoft SQLServer 7.0 Lotus Notes 3.0 Lotus AmiPr Lotus 123 DOS/Windows Adobe Acrobat 4.0 Harvard Graphics DOS/Windows Digital Research GEMDraw Plus: IBM Database Manager for OS/2 Gupta SQLBASE and QUEST ABT Project Work Bench Microsoft Publisher Dbase III Yourdon's Case Toolkit IMS DB ADABAS.
• Other: Attachmate's 3270 Emulation Software Norton Utilities PC Tools TS ROSCOE OSCAR, SPFPC Panvalet, Librarian IBM JCL Utilities
• Hardware: HP 3000 IBM 360/50 IBM PC clone Macintosh II
• Operating Systems: Mainframe: MVS HPE.
• PC: MPE Windows XP 2000 NT 4.0 Windows 3.1 DOS O/S 2.
• Network Platforms: Windows XP 2000 NT 4.0 Novell Banyan Vines Token Ring
• Languages: SQL VBScript COBOL CICS Natural 1.2 2.0 Mark IV Telon PowerBuilder