OBJECTIVE:Secure a challenging technical position within a progressive organization that will allow me to utilize my training experience in Systems Engineering and Management.

LEADERSHIP SKILLS

• I Possess 7 years of management/Leadership experience, I Have Delegate tasks to employees, organized functional teams, and foll
• ed up to ensure duties are completed. I empower others to maximize productivity and growth by training and development. I've Tak
• ing on lead work to get the job done using best practice. Supporting a large-scale computer systems in a multi-server environment

TECHNICAL EXPERIENCE SUMMARY

I have over 14 years of Information Technology Experience. Providing Tier 3/4 Support in 24 by 7 Data Center wide-spread Network Enterprise environment over several classification levels. Supporting over 10,000 users. I have worked within the field of Information Systems specializing in Network Operations / System Engineering, infrastructure, implementation, and support. With exceptional administration skill in the Intelligence environment and data Operations Center. Excellent Knowledge of Windows Server 2003-2008, Unix's/Linux's and virtual servers, Active Directory, Norton Antivirus, and McAFee Antivirus tools. I have performed functional and analytical activities for various departments. Widespread knowledge base of Server/ PC set up and installations, as well as various peripherals.

Employment History

Project Manager

Confidential

• Support the Health Care Project, Monitored and maintained Healthcare.gov, to include monitoring 2 million active users
• Work closely with Google, CMS, and HHS senior executives to provide usage and analytic reports to Whitehouse officials
• Provide Reports from New Relic, Splunk, Gecko Board, Tivoli, Chartbeat, and Google Analytic Software to show the number of user's accessing the Healthcare website.
• Support and created the Marketplace schedule environment Timeline and Code Promotion path.
• Track down Deployment releases scheduled for Tonight's and the last 24 hours.
• Conduct meetings at CMS with Federal Government staff.
• Attend Market place environment Weekly status meeting with CMS
• Support PKI users and Certificate services.
• Create maintain and track Marketplace Operations Dashboard for XOC and CMS Management.
• Track Market place Metrics, Scrum Reports and Helpdesks reports.
• Work with integrated technologies such as IP networking, router, switches, firewall systems, load-balancers, and VMware Hypervisors.
• Analyze issues or problems, consider multiple factors and develop creative solutions
• Support day to day operational activities for LAN/WAN, VMware, JAVA, J2EE, MarkLogic, Oracle/OEM, Linux and ITIL Project Management
• Work with Remedy ticketing solution and IBM Tivoli application and server monitoring
• Coordinated with multiple vendors to ensure production patches and other maintenance is completed within the maintenance period.
• Supervise a team of 10 contractors at the XOC in a 24/7 environment, decision making and problem solving issues
• Exhibits patience, constructive feedback and support others on the team
• Conduct weekly updates to team, managers and client covering completed tasks, slippages and issues.
• Reviewing and evaluating strategic and tactical plans in order to develop business and IT process improvement recommendations.
• Managing project resource and delivery schedules conducting regular client and team status meetings
• Perform timely delivery of status reports and reporting documentation.
• Keeping client informed of risks , issues with acceptable mitigation strategies
• Advising clients on best practices making strategic and tactical recommendations.
• Working with client to facilitate project expansion/longevity for Client and Project benefit.
• Develop and maintain Integrated Master Schedules.
• Generate and maintain critical path networks and logic. Control and track changes to the schedule baseline.
• Complete and approve Staff Timesheets. Established Performance review for all Team members
• Perform weekly Staff meeting to assure that all Team members are adhering to their Job Requirements.
• Create and update technical documentation including process documents, technical architecture documentation and processes
• Monitor and track project budgets for projects of highest complexity provide project estimates including internal resource, capital and other project costs.
• Prepared Microsoft Project files to include GANTT charts indicating expected start and completion dates, and personnel resources for all critical project tasks and sub-tasks
• Coordinate multiple concurrent projects of medium or high risk
• Forecast performance and perform risk analysis of schedules, and provide management with an understanding of the current schedule, risks, opportunities, and recommended actions to ensure future performance
• Analyze and report resource metrics, including capacity and allocation issues for all project resources including vendors/contractors and clients

Operation IT Manager

Confidential

• While serving in this position I Managed a staff of 12 Engineers and performed installations, Network, Monitoring and implemented configuration changes, I was responsible for the administration of Operations Windows Servers 2007/2008

• Provided tier 3 on-site support in an Intelligence Network Operations to maintain a state of the real time command and control center.
• Managed cross-functional project teams and high-visibility projects.
• Developed schedules which serve as master plans from which customer portfolio program offices and management have an up to date picture of operations.
• Identified and documented time constraints, and, if possible, those resources required for each event.
• Reviewed, compared, and analyzed schedule performance against baseline program plans
• Served as an integral member of the Program Management Office PMO
• Supported over 5000 users and over 500 Servers in a 24X7X365 operation.

• Basic network troubleshooting on Cisco routers, Cisco switches/ 2500 Series

• Developed Evaluate systems in a large scale enterprise
• Created SOP/ Daily documentation for Government Operations systems and Develop best practice providing recommendation
• Investigated system alarms, Power Outages and system Failures
• Responded to emergency outage advises appropriate personnel of network failures and assists in arranging for connectivity.
• Crested Test Bed for testing and modifying systems before putting it on productions

• Attended meetings with VIPs to discuss status updates for Projects.
• Coordinated with team members and managers, subject-matter specialists, and vendors to troubleshoot and resolve network, server, and workstation issues and outages.
• Assisted in designing and implements and maintains various networks such as LAN, WAN
• Conducted troubleshooting of Layer 2 and Layer 3 network malfunctions
• Trouble Shoot End Users Networking issues IP Conflict, no Network Connectivity etc.
• Used Remedy ticketing systems to open, Create, Transfer and close tickets

• Performed hands-on administration, monitoring, and troubleshooting of Local Area network
• Administered Microsoft Windows Servers Active Directory , Microsoft Workstations network security
• Configured, supported, maintained VMware and windows servers
• Repaired Dell/ Cluster Server and related issue that may have cause Sever Failures.
• Detected diagnose, and resolve software, operating system, and hardware failures affecting the enterprise
• Configured MS Windows 7 8 PC hardware and ran copper fiber cable for installations
• Configured and Supported Exchange Server Created User Email Accounts on Exchange 2010
• Utilize and configure computer software such as Microsoft Exchange 10

Lead SR. System Administrator

Confidential

• Provided Tier 3 Support in a Data Center wide-spread enterprise environment over several classification levels
• Coordinated with staff and others to assist team members' skill and work performance.
• Installed, configured and managed HP Open View and worked with Network Node manager
• Monitored critical network/ Server connections using HP Open viewMonitoring Tool
• Completed all Network Patches on the EMS Servers and attended all EMS meeting for Configuration.
• Provided Technical support for HP EMS Tools on UNET
• Assisted in performance tuning and capacity planning activities to enhance the performance of the network resources.
• Build Dell and HP Servers on Classified and Unclassified networks
• Implemented and monitored all network security
• Assists in performance tuning and capacity planning activities to enhance the performance of the network.
• Supported over 10,000.00 users, managed deploying GPOs updating and Scripting
• Maintained user accounts and systems security in the customer's Active Directory infrastructure.
• Used Remedy ticketing systems to open, Transfer and close tickets
• Perform remediation of non-compliant workstation and servers.
• Maintained and Supported VMware Server
• Repaired Dell/ Cluster Server and related issue that may have cause Sever Failures.
• Implemented and configured the antivirus infrastructure for the FBI Unclassified and Classified.
• Detected diagnose, and resolve software, operating system, and hardware failures affecting the enterprise
• Provided disaster recovery Support for High Class Network.
• Created Server security remediation reports from Bigfix Agent Patching tools.
• Planed, execute Test, approve and apply patches via BigFix and SMS/SCCM on all Servers. .
• Work hand and hand with the EMS Team attended EMS meeting for updating Configuration

Lead SR. Remote System Administrator

Confidential

• Supported over 20,000 in Active Directory users for Windows Server 2003

• Supported over 9,000 users remotely that where station overseas.

• In a 24hour/7 day a week Operations environment the responsibilities consist of performing tier 3 and 4 supports on a wide verity of issues including Lotus Notes, Exchange 2003, 5.5, and Blackberry BES server. Configuration, provisioning, and troubleshooting of all types of BlackBerry devices. Manage Active Directory include managing OU's, Group Policy, infrastructure and design of AD over all. Manage and configure storage media and equipment using NetApp VERITAS

• Created work Schedule for all 10 employees on my evening shift.
• Conducted efficient, timely handover with prior shifts and supervised over 10 employees.

• Arranged with staff and others to assist team members' skill and work performance.
• Completed Weekly Status reports to Gov. of all employees progress work
• Handled advanced Windows NT/2000/2003 server and client operating system related trouble calls, such as those concerning login errors, mail connectivity, trusts, wide area connectivity name resolution issues, and server problems.
• Installed software on and activate Blackberry Hand held devices on the BES Server
• Reactivated, deleted and set certain permissions to Blackberry held hand devices for users
• Configured and maintain Blackberry devices for users on travel
• Assisted about 3,500 users with Blackberry devices, email account, user account, or service provider

SR. System Administrator

Confidential

• Provided server and user support in T.S Classified Environmentwith2 Domain Controllers and 4 Servers total.

• Completed and Trouble Shoot all patches that are needed for update on Servers.
• Supported over 3000 users for the SIPRNET Side TS CLASSIFIED environment.
• Supported over 3000 Active Directory users for Windows Server 2003
• Maintained a Multimedia Network - Voice over IP VoIP network
• Managed and created Active Directory Group Policies
• Configured SANS Policy in a Windows Operations
• Changed out Storage Tapes and Commute to offsite to store Tapes
• Managed SMS, WSUS, Retina Scan Tool, Diacap, Backup Exec, Windows Server 2003, SQL Server and etc.
• Created, disabled, and deleted all user accounts, groups, and shared folders on Active Directory.

• Supported Backup on SQL Server 2000 for all client back data.

• Conducted a scan with the Retina Scan Tool IAVA on all network devices on the network.
• Remediated any vulnerability for those work stations and servers that are on-line to receive updates
• Logged onto Backup Exec 12.0 Server on a daily basis to verify that all Backups have taken place and reports are successful.

System Administrator

Confidential

• Provided Desktop Support to over 250 government employees including Pentagon personnel.

• Supported Dream Weaver, MAC Office, CAC Card Reader, Calendar Creator Citrixs
• Worked and Troubled shoot Servers in UNIX and Web Environment.
• Supported the following Enterprise OS - Red Hat and Solaris
• Install, configure, and support an organization's Enterprise Unix and Linux servers.
• Administrated and service UNIX accounts, maintaining system documentation.
• Support AVAY VOIP phone system
• Developed technical solutions to complex problems which require the regular use of ingenuity and creativity.
• Installed software on and activate Blackberry Hand held devices on the BES Server
• Coordinated installation and provided backup recovery, with Super DLT Tapes on the Storage work MSL5026.
• Completed a Full back up once a week and incremental backups daily.
• Maintained Solaris operating system environment by identifying system requirements.
• Installed server patches and upgrades as needed and scripting.
• Accurately completed assigned Remedy trouble tickets
• Responsible for resolving technical issues accurately, expeditiously, and effectively
• Created, manage, and reset users account through Active Directory and Exchange email accounts.

CUSTOMER SERVICE SKILLS

I Possessed 13 years of customer service skills. Extensive customer service skills, in conflict resolution and problem solving. Handled irate customers with tact while implementing active listening skills. Promoted, developed marketing, merchandising strategies to increase sales Maintained customer base and provided quality service. Excellent Ability to prioritize task orders and respond responsibly. I am Multitalented, interpersonal, self-motivated and a team player