IT PROGRAM / PROJECT MANAGER

• Program Management: Decisive leader seasoned at spearheading initiatives increasing revenue, productivity, and quality. Expertise defining scope and marshalling resources t achieve aggressive timelines. Builds a culture of accountability.
• Charismatic Leadership: Skilled at managing upward and forming strategic alliances. Focused leadership tailored t driving clients, business partners, and technical teams towards urgent business goals. Adept in turnaround situations.
• Innovation Creativity: Recognized for Innovative and Creative solutions melding a keen business sense with technical potential. Perceives current limitations, detects emerging trends, and anticipates solutions.
• Architect: Represents clients from both Functional and Technical aspects. Especially effective in strengthening Operations / Internal controls. Data Warehouse and Business Intelligence expert.

Career Accomplishments

• Recognized with multiple awards and performance bonuses for project effectiveness employee retention and employee survey results.
• Pioneered Data Warehousing / BI concepts t enhance Underwriting, Marketing, CRM, and Claims Management. Designed Business Intelligence / Data Management applications reduced auditing and fraud-related expenses by 3M annually.
• Created First-of-its-kind comparative rating technology. Elasticity pricing What-If business intelligence tool generated higher profit margins. Comparative rating data model architectural efficiencies replaced all legacy processes and generated 9M in annual sales increases.
• Initiated custom Avaya Enterprise Datamart IVR Services / Performance metrics
• Realized 15M reduction in annual operational cost.
• Integrated Oracle E-Business Suite with 32 Global ERP systems.
• Reduced Oracle licensing costs by 3M annually.
• Lead RFP on selection / deployment of Interwoven / HP Teamsite content management solution
• secured 20M in annual operating cost savings.
• Utilized Knowledge Management Search Engine technologies t automate Agency support functions. eliminated three call centers and improved agency operations.
• Achieved Capability Maturity Model Integration CMMI Level 3 Certification.
• Created C-level Balanced Scorecard / Performance Metrics Dashboard via SAP BI.
• Accelerated decisions by 3 months, saving 1M in annual savings.
• Enabled business adaptability through Master Data Management MDM data access without conversions regardless of platform.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager Commercial CRM

• Confidential first major Cross Functional, and Merger Acquisition projects. Mobilized on / off shore teams t achieve aggressive and urgent target dates established by the business community. Mitigated risks by proactively engaging business teams and negotiating scope.
• Defined Sales End Markets Re-alignment Master Project Plan encompassing SAP MDM, Data Integration, SaleForce.com Integration, Price Supports, Product Line Management, SAP BW, and Qlikview reporting functions
• Leveraged End Markets planning processes t efficiently scope Merger Acquisition activities, as well as Inside Sales Re-alignment.
• Integrated M A historical analytics int a Blended Sales Views via BW and Qlikview reporting.
• Created SalesForce.com reporting process integrated with Acquisition's Chempax ERP.
• Lead design and development of Sales Churn Dashboard and Analytics SalesForce.com, Qlikview, WebMehtods , focusing sales efforts for growth.
• Implemented ALM tool t Centralize Test Scripts, Manage Defects, and promote Change Management processes.
• Developed project cost estimates for funding and managed budgets.
• Managed deployment of SalesForce SF1 mobile application t all Sellers.

Confidential

PMO Program Manager Sales Compensation IT

• Establish PMO processes over Sales Compensation IT MyComp project, supporting worldwide sales organization of 35,000 representatives. Drove multiple applications development teams DB, Data Model, Business Objects, Qlikview, .net towards aggressive target dates t meet non-negotiable implementation date t roll out new sales and compensation performance goals.
• Changed area paradigm for developer performance Committed Target dates must be achieved.
• Developed Change Management processes over Business Partners t reduce rework and improve IT quality perception.
• Created pivot table metric reports for ALM formerly Quality Center captured data t quickly identify early risk candidates and take preventative actions.
• Worked directly with local and Indian offshore teams t increase project capacity.
• Negotiated scope changes int phased approach and bi-weekly release schedules.
• Enforced Functional spec and UAT sign-offs.

Confidential

Commercial Hardware Program Manager

Managed Business Productivity and Security Software from Microsoft, Cyberlink, Corel, Adobe, WinZip, and Evernote. Drove vendor requirements, schedules and releases t achieve both Marketing and Manufacturing targets. Assure quality of all deliverables with local and off-shore testing teams.

• Co-author Marketing Requirements Documentation defining group Strategy.
• Established Project Planning enforcing Bi-Monthly Vendor releases speeding observation resolution.
• Research White Papers and Internet Forums t shape product development and direction.
• Devise Microsoft Windows 8 deployment plans and Metro/Modern application strategy with Program Vendors.
• Vendor Relationship Management.

Confidential

• Worldwide leader in manufacturing for Upstream Oil Gas Drilling / Production, Provisioning Field Services, and Supply Chain integration.
• Project Manager Business Intelligence
• Directed Business Intelligence Software Solutions Infrastructure for Fortune 150 company. Employed Noetix, MS SSIS, SSRS, Informatica, Cognos, Business Objects, and Remedy t exceed business expectations. Initiated aggressive 90 day Campaign t Stabilize and Standardize a challenging growth environment, capable of integrating multiple acquisitions each quarter.
• Defined Business Intelligence Roadmap and Strategy.
• Fast Track Turnaround t integrate Oracle E-Business Suite with Global Legacy ERP systems.

Reduced Oracle licensing costs by 3M.

• Initiated Client Engagement Program adding business context t all functional processes.
• Chaired executive Level Steering Committee for Business Intelligence.
• Developed Executive Level Dashboards and Analytics with MS BI tools.
• Instilled Customer Centric Paradigm in support staff.
• Developed Controls over ETL processes Decreasing Cycle Times / Improving Quality
• Slashed 6 hours off production cycles.
• Improved quality t zer tolerance threshold.
• Reduced Development Support times by 25 .
• Established Area / Project Management principles over a chaotic development environment.
• Standardized all functional, technical, and project documentation
• Implemented estimating models
• Created Change / Release Management program t reduce defects, lower testing costs, and manage client expectations.
• Metrics via Remedy marketed improved team perception, effectiveness, and utilization.

Confidential

IT Director

• Lead all facets of technology development supporting an equity investment portfoli.
• Delivered asset management solutions providing comprehensive information on schedules, physical attributes, risk components, capitalization / acquisition information, lease administration, and vendor management. Microsoft BI Tools and Business Intelligence Analytics increased asset portfoli ROI.
• Reduced project cycle times by implementing PMO processes.
• Identify and capitalize on new growth opportunities through market analysis, product development expertise and keen business instincts.
• Develop annual initiatives and performance metrics.
• Develop and implement practical strategies that transform businesses and increase profitability. Implemented Virtual Premise Cloud Based SaaS software.
• Improved Portfoli Transaction processing for Sales and Leasing terms, conditions, and profitability.

Confidential.

Sr. Project Manager IT Professional Services

• Directed all aspects of Client relationships and engagements of SaaS services Cloud Storage, E-mail, calendar, PIM products via Mobile iPhone, Blackberry and Windows Mobile and WEB applications. Assembled matrixed teams of software engineers, DBA's, and operations staff t integrate / provision product and professional service offerings t client specifications. Established winning relationships with telecoms KDDI 2 in Japan , PLDT/HSi 1 in Philippines , TTG Belgium , Inova/Oi Brazil . Transformed internal relations between Business and IT. Architect of Provisioning software.
• Defense Department graded Software Security.
• Established Business Intelligence framework for metrics--Slashed billing cycles by 45 days.
• Re-engineered provisioning software architecture Increased product speed t market by 125 .
• Reduced deployment costs by 12,000 per contract.
• Created Change / Release Management program t reduce defects, lower testing costs, and manage client expectations Secured 500,000 in additional license revenue.

Confidential.

Senior IT Manager National Call Centers / Business Intelligence

• Assembled and directed team comprising technical leads, developers, analysts, and database administrators t design and support applications/tools for Multi-Channel Access marketing program. Defined value-added, consultative business model with proven quality management and software development methodologies, including Six Sigma, Software Development Life Cycle, and Capability Maturity Model CMMi . Analyzed systems/operations t ascertain critical improvement and training opportunities across 5 regional offices with 11K agency locations. Coordinated third-party vendor and offshore development team activities. Drafted project cost estimates and Statements of Work.
• Advised corporate on selection and subsequent deployment of Interwoven Teamsite content management solution secured 20M in operating cost savings.
• Instituted stringent security policies and performed comprehensive IT audits t ensure compliance with standards and regulations.
• Initiated custom Avaya Enterprise Datamart IVR services / performance metrics
• Realized 15M reduction in operational cost.
• Designed and implemented robust disaster recovery and business continuation strategy t ensure ongoing operations as well as data accuracy/integrity.
• Established strong brand identity Acquired 4 support contracts from regional offices.
• Created executive-level balanced scorecard / performance dashboard via SAP BI.
• Accelerated decisions by 3 months, saving 750k in annual savings.
• Formulated rating solution that slashed underwriting defects--Prompted 9M sales increase.
• Led SAP BW and BI selection through RFP processes over competing products.

Confidential

IT Manager Underwriting / Comparative Analyses

• Developed and directed 40-person team of internal/external technical professionals t design/deploy enterprise solution for Comparative Rating Initiative. Defined project scope, milestones, and deliverables. Administered 12M project plan. Coordinated change and release management. Cultivated relationships with key partners Accenture, IBM, and Microsoft. Prepared/presented solution architecture and recommendations t senior leadership.
• Created first-of-its-kind comparative rating technology. Elasticity pricing What-If Business Intelligence tool generated higher profit margins.
• Streamlined development and release processes Increased speed to market by 2 months.
• Enabled business adaptability due t capacity t access information without data conversions regardless of platform recognized for innovation by The Wall Street Journal.

Confidential

Project Manager / Data Warehouse Architect

• Primary Architect for corporate data warehousing, data marts, master data management, and business intelligence initiatives repositioning the company for long term growth and profitability.
• Created new Metadata repository systems and interfaces.
• Pioneered data warehousing concepts t enhance underwriting, marketing, CRM, and claims management.
• Designed Business Intelligence application reduced auditing fraud-related expenses by 3M.
• Crafted Codes Management system that slashed development costs and cycle times by 75 .
• Advanced Audit and Compliance capabilities t respond t governmental regulatory agencies.

TECHNICAL SKILLS

• Methodologies: Agile, Waterfall, CMMi, RUP, RAD, Crosby Quality System, ITIL
• Platforms: Windows including Win 8 , UNIX, Linux, Red Hat, MVS/ESA, AS400, IOS,
• IBM Mainframes
• Languages: Visual Basic, .NET, C , PL/SQL, SQL, Java, JavaScript, Perl, PHP
• Software/Tools: Cognos, Business Objects, Hyperion, SAP BW, SAP BI, Informatica, SSIS, SSRS, SalesForce.com, Noetix, Qlikview, Crystal Reports, WebFocus, Remedy, Moti.
• Microsoft Project/Visio/Office Suite, Clarity, Oracle PL/SQL, SAS, SQL Server, DB2, IMS, Sybase, Omegamon, ALM, Mercury Quality Center, Interwoven, SAP, Oracle ERP, Chempax.