SUMMARY

• Over 7 plus years’ experience in release management and production deployment/management support.
• Expertise as Deployment Manager in handling production environment releases and release management activities and procedures for deployment in UAT, production and all other environments.
• Excellent deployment management skills for deployment and environment management architecture and process creation.
• Experienced in Telecom, sales, CRM and Salesforce.com, Java applications and integration.
• Good experience in managing Hudson continuous integration and managing software configuration management dashboard for user management, annual Confidential reviews, bi - annual application reviews, CVS to SVN repository migration, SVN repository management by branching and tagging.
• Experienced in high level automation projects for different work phases project and Lead Manager position to push code to production followed by Confidential and testing coordination for end-to-end deployment process.
• Strong experienced in documentation and managing entire SDLC and release process.
• Experienced in performing Project Manager Organization support experience during releases as a specialized skill.
• Will work with Agile (Scrum) Development Team to deliver regular updates to business team and project managers.
• Develop proof of concept (POC) to validate proposed solution and reduce technical risk..
• Code review with focus on code quality, security and performance.
• Coordinated with multiple vendors from geographically distributed teams for a successful development, testing and deployment.
• Lead and mentor team members in telecom domain and the project requirements.
• Played a vital role in defining, implementing and enforcing quality practices in the team organization to ensure internal controls, and quality.
• Strong experience in establishing Continuous Integration practices and standards for Confidential, setup Jenkins Server and building jobs to provide continuous automated builds based on polling GIT source control system during day and periodic scheduled builds overnight to support development needs using Jenkins.
• Good experience in managing AWS code deploys to automate deployments to any instance.
• Excellent analytical and logical programming skills with good understanding confidential conceptual level.
• Worked with teams where requirements are constantly being implemented, tested and improved.
• Proven track record demonstrating innovative and unique designing skills, computer proficiency, ability to work in a stressful environment with projects and interaction with every team member.
• Have good communication skills to discuss the projects with technical and non-technical SME’s.
• Ability to learn and adapt quickly to the emerging new technologies.

TECHNICAL SKILLS

Web Technologies: HTML, HTML5, CSS, CSS3, JavaScrit, Angular Js(1/2),shell script, Confidential workflow

IDE & Editors: Notepad++, Microsoft Visual Studio, Eclipse, Dreamweaver, Webstrom, Brackets.

Application Server: Web Sphere, Apache Tomcat

Continuous Build Integration: Jenkins, Chef and AWS

Operating system: Linux, windows

Database: SQL Server 2005, MySQL.

Other Tools: GIT, Adobe Photoshop, MS Office, Jira, Firebug, Chrome Developers Tool, Windows Movie Maker, BMC remedy tool, Admin console

Defect Tracking Tools: JIRA, AOTS, Itrack

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

Release Manager

Responsibilities:

• Worked in high level customer care and billing projects, where maintained Confidential services and their environment deployments by both auto and manual deployments.
• Use Agile to work with Developers, PM's and QA to assure highest quality deliveries to websites on a bi-weekly schedule.
• Implement and manage release process for code through development, test and production environments and lead effort of defining IT strategic direction for release management tools.
• Interface and communicate with Test Managers, Dev Managers, IT ops and PMO on daily basis and provide reporting on daily basis to CTO and CIO as well as business management.
• Use Confidential workflow builder for workflow automation and procedural SCM document sharing and Jira for service desk.
• Organize and schedule meetings for ship calls with VP and CCB calls and go/no go review calls day to day basis.
• Responsible for IT release calendar scheduling and coordination and conduct release readiness reviews and business go/no go reviews, produce deployment run books and implementation plans for new projects.
• Transition stage of resources to continue project with new development process.
• Deploy and configure internal built applications across Windows Server including ASP.NET, WCF, Websites, Rest API’s and Informatics.
• Monitor and coordinate software releases involving WDPRO and internal partners like GBTS, DVC and DCL.
• Escalate issues or problems to appropriate stakeholders, people and leadership.
• Create release plans for yearly sprint plans.
• Work as RM following Agile methodology for enterprise release multi project for phase one, two and three stages and fast release speed to market.
• Demonstrate effective leadership and analytical skills.
• Deploy 6 different application code on all environments on all servers globally by using various tools like Jenkins, Octopus Deploy, Bamboo and Electric Cloud based on changes approvals.
• Run release for all lower and production environments for almost 45 different application with various deployment tools Jenkins and Bamboo and updated to teams and worked with System Engineers to resolve issue.
• Insure proper communication of scheduled and upcoming outages that may impact WDPRO applications and acted as single point of contact between WDPRO and external partners and coordinated their mitigation across multiple teams, including organizing resources for validation tasks.
• Perform deployments on Jenkins and Bamboo Tools integrated with source control tools like GIT.
• Automate code deployments with AWS tool for all instance to eliminate need for error prone manual operations while manual deployments that helped in minimize downtime for all code deployments for all environments.
• Manage centralized control in AWS code deploy for easily launch and tracked status of deployment where have admin access.
• Integrate auto scaling with AWS scaling integration to keep applications up to date in dynamically changing infrastructure.
• Monitor performance of applications on production environments with monitor.
• Coordinate WDPRO responsibilities involved in composite releases and other shared efforts.
• Execute release steps and coordinated release process for internal WDPRO teams, manage exception release, approvals for release activities and insure complete documentation.
• Gather metrics and facilitated meetings to review, analyze and plan for improvements on sites.
• Manage updates to code pipeline daily basis and track defects accordingly.
• Implement a new pipeline for one of many brands operating on "off-week" of current bi-weekly cycle.
• Work on two CICD pipelines with overlapping personnel with dependencies between two and more to come.

Confidential, Langhorne, PA

Support Analyst, Team member

Responsibilities:

• Providing L1 and L2 Support for application and infrastructure support.
• Application start of day checks, End of day checks.
• Monitoring Applications through Big Brother tool in terms of UNIX servers CPU, disk usage, application startup failure, report failures.
• Initial analysis of application and report failures and providing resolution. If needed escalating to appropriate teams for further analysis.
• Monitoring Support Mailbox and replying to the users through mails.
• Raising incident tickets to reported issues via Remedy tool with appropriate severity and following up them for closer with agreed SLA.
• Maintain knowledge base of new issues reported.
• Providing resolutions to the incidents and service requests rose through Remedy tool.
• Monitoring and confirmation of reports delivery to respective parties.
• Providing support to end users with respect to booking queries and reports.
• Web Application, Front-end GUI application support for end users
• Coordinating with L3/ Dev support and identifying critical issues and help to find the root cause.

Release Management/Deployment Coordinate Lead Engineer

Responsibilities:

• Worked with other IT resource groups to create and implement platform for new technologies.
• Represented team confidential organizational meetings involving data center operations release management.
• Documented procedures as encountered during daily incident mitigation and maintain AutoSys batch flows.
• Followed detailed release scripts in UNIX, Informatics, Windows, WebSphere, DB2 and other environments to support code refreshes in the tiers of Confidential Technology.
• Provided well-written documentation and served as technical contact on projects supported by group.
• Represented team Confidential various organizational meetings related to release management, as it pertains to data center operations functions.
• Documentation and Service Management Processes: Documented all procedures as encountered during incident mitigation continuously improving and expanding the knowledge base of run book.
• Followed ITL service management standards by submitting proper incident, problem, service requests and change requests through central Maximo System.
• Worked on existing service requests to assist 24/7 operations in maintaining a high up time standard for all environments.
• Involved in designing, coding and debugging of module.