Executive Summary:

• HealthCare Project Manager who has the proven ability to create on-time, cost-effective, quality deliverables for a variety of IT, operations, and training projects. Strong communications, implementation, and evaluation skills are used for successful project and training delivery. Possess relevant experience in both the financial and healthcare industries.
• Problem-solving strategist and researcher able to develop, design and implement projects to produce successful business outcomes. Utilizes creativity, innovation, organization, and project management techniques efficiently to produce high quality deliverables on schedule and cost effectively.

Core Competencies:

• Project Management
• HealthCare Project Management
• Change Management
• Strategic Planning
• Research and Data Analysis
• Software Implementation
• Business Scope Analysis
• Cost Benefit Analysis
• Scheduling and Cost Control
• Risk and Quality Management
• Business and Project Communications
• Stakeholder Management
• Customer Service

Professional Experience:

Confidential

HealthCare Project Manager/Senior Instructional Systems Designer

• Senior ISD on Shield Advance migration training project. Responsible for supporting the project objectives for company-wide migration of Facets applications by targeting operations departmental needs, utilizing ADDIE processes for training development, and employee and SME engagement and change management.
• Developed and implemented project management plans for for the Shield Advance Facets migration training
• Developed charter, scope, and all other documents for strategizing on Gamification project
• Organized internal research project to gather and analyze demographic and psychographic results on the likes, needs and purchasing habits of Blue Shield employees
• Strategized professional team processes on the Great Place to Work initiative Manager IDP 2014
• Created project plan for Community of Best Practices in instructional design on Shield

Confidential

Medical TPSS Project Manager/ Lead Instructional Systems Designer

• Lead ISD on the Medical TPSS project including project coordination. This project earned a Brandon Hall Gold Award in 2012 for Best Custom Content. Quality content and multimedia development ensured this project was a visual and informational success. Also, gaming technology was included as exercises and assessments in the training. Managed 15 people project-wide.
• Strategized to win the Brandon Hall Gold Award in 2012 for Best Custom Content using state of the art technology and project management methodology
• Led a team of graphic designers, instructional designers, animations artists and programmers in the development of highly engaging multimedia eLearning
• Oversaw the design and development of over 15 training modules in basic and advanced human anatomy and physiology including rating procedures for pathophysiology
• Functioned as chief editor and quality manager of all project materials including content, graphics, various multimedia, and 3-D animations
• Coordinated development of game based questions, scenarios, and exercises designed to enhance eLearning
• Coordinated all training components according to schedule and cost parameters for the production of high quality deliverables on time and within cost requirements

Confidential

Project Manager/ Instructional Designer

• Developed high quality training in adherence to American Express' world-class customer service. As part of an award-winning training department, I created and managed training projects which included technical and soft skills training. Products incorporated multi-cultural diversity and global perspectives. Responsibilities included business and training needs analysis, training project design and development, managing development teams of up to 12 team members, using content, graphics and multimedia skills for development, conducting train-the-trainer sessions, implementing training across local and international sites, and determining improvements and best practices per training evaluations.
• Coordinated training analysis and multimedia projects to meet customer service and employee retention and loyalty goals as measured by metrics
• Planned for cost saving in training development by incorporating reusable assets and streamlining procedures
• Managed multi-functional teams for design, development and deployment of training within schedule and cost restrictions
• Developed project plans to incorporate best practices based on training evaluation metrics and industry benchmarks

Confidential

Medical Billing and Technical Writer/ Project Manager

• Technical Writer hired to manage policy and procedures documentation governing operations management across five national sites for a successful medical billing company. Duties included managing and editing medical billing application training for operations as well as programming manuals, web portal access to policies, procedures and training materials.
• Led projects to evaluate software purchases determine end user, usability, and measured functionality against business needs
• Monitored a variety of projects including end-user training, policy and procedure development, and job description standardization for compliance across five sites and operations
• Developed project plans for electronic system for policy and procedure creation, distribution, maintenance and updating
• Managed various software implementation projects with time and cost-effective training procedures
• Coordinated projects for systems upgrades, enhancements and training with adherence to cost and deadlines

Confidential

Proposal Writer/ Project Manager

Led a development team to produce a variety of online library databases sold nationally to learning institutions: K-12 through college. This involved proposal writing, editing, formatting, design and graphic productions, etc. in response to RFPs and bids. Proposals and bids won 97 of business opportunities. Company has been purchased and is now owned by ProQuest.

Knowledge, Skills and Abilities

• Project Management: Experience in financial and healthcare settings producing credentialing results for physician network development, proposal coordination for marketing strategies, provider administration, policy procedure development for corporate standardization, and eLearning training development projects.
• Communication: Interviewing, training, writing, correspondence, data information gathering, research, documentation, and presentations involving communication with end-users, subject matter experts, graphic artists, instructional designers, trainers, senior executive management, vendors, physicians and technical staff including programmers across multiple sites and internationally including diversity management.
• Technical Skills: Web, Multimedia, and eLearning technology including: Word, Excel, PowerPoint, Prezi, MS Project, Visio, Illustrator, PhotoShop, Dreamweaver, FrontPage, Flash, Fireworks, Captivate 7, SnagIt, HTML, LMS, LCMS, JIVE, Documentum and Sharepoint.