Objective: A responsible position in the areas of management, communications, technology, legal and community service on an independent basis or as a team player utilizing my educational, research, interpersonal skills and job experience with a company that continues to grow in today's advanced high tech world.

SUMMARY OF QUALIFICATIONS

• Strong liaison and customer service skills - Service with a Smile attitude
• Strong project coordination/management skills, including leadership, mentoring and support
• Excellent research, analytical, organizational, problem solving skills, and the ability to identify and analyze project and billing issues.
• Ability to effectively interface with various levels of management internally and as well as contacts outside the organization
• Proficient in current industry standard PC applications and systems MS Project, Word, Excel, PowerPoint, SharePoint, Outlook, Lotus Notes etc.
• Strong research and writing skills utilizing the Internet, public and law institutions.
• Strong ability to simultaneously manage multiple tasks, to work independently, and within a team environment.
• Extensive practical hands-on experience as a project/program coordinator, resource/requirements and business analyst, office manager, and administrator
• Supervisory skills of meeting coordination, communications, administrative, and management staff.
• Contract management, conference planning / management.
• Very creative mindset in marketing my abilities.
• Publications / communications coordination editorial, production, and dissemination .
• A Deadline Master.: Able to work very well under pressure, meeting all deadlines.
• Professional in appearance and presentation.

EMPLOYMENT HISTORY

Confidential

Project Coordinator

• MS Office Products Word, Excel, PowerPoint, MS Project, Outlook, Visio, SharePoint, GoToMeeting, Basecamp on various projects for the IT group from researching new products such as project management tools Mavenlink, Jira, Replicon etc., and invoicing processes to implementing and upgrading new products such as SharePoint 2013, MS Exchange, Websense and Microsoft System Center.
• Currently working with the project management team to implement new project management processes for all projects. This includes new project requests through the completion and closure of a project.
• My responsibilities include the ability to perform a combination of project management, business analysis and system analysis activities as well integrating and analyzing data to drive decision making managing multiple work streams simultaneously setting up and facilitating recurring meetings with the business, IT, and stakeholders fielding questions and proactively addressing potential issues gathering and updating project materials, completing budgeting, forecasting, process documentation coordinating cross-functional interdependencies and improving processes to optimize performance and value over time.

Confidential

Project Coordinator

• For Blue Cross Blue Shield of Michigan utilizing, MS Office Products Word, Excel, PowerPoint, MS Project, Outlook, ChangePoint, Visio novice user and SharePoint and the Waterfall Agile Methodologies working on projects such as National Health Care Reform, Fraud, Waste Abuse, Dental Migration, Financial Mutualization, Explanation of Benefits EOB Changes, and other various mandated healthcare project implementation.
• Selected to be part of a new Implemented program within the IT Business area known as the Business Systems Project Delivery Center to improve project success, build a common delivery leader and project coordinator practice and talent pool. Provide project expertise, leadership, mentoring and support. Build common project delivery disciplines by guiding project delivery leads and project coordinators as they learn and adopt project management life-cycle best practices and BCBSM project processes directly participate as mentors in specific projects as needed and standardize a common project reporting strategy within the Business Systems. Effectively manage project delivery leadership resources across the area to maximize utilization and forecast and plan for project delivery leadership needs in the short term. Centralize Lessons Learned and encourage regular review and re-application and promote continual learning and professional growth in project management and delivery leadership.
• Completed recent training in Defect Removal Efficiency DRE regarding defects in testing during the various testing phases in projects and a refresher course in project delivery services to remain current regarding deliverables and budgets as they pertain to various projects.
• Schedule, coordinate, and facilitate meetings, including preparing agenda, drafting correspondence, meeting minutes, action items and follow-ups. Document, investigate, track, and manage issues, deciding on the best approach to take in resolving issues and risks including timely update of issue/risk logs. Create and submit Change Controls for projects that need milestone date changes including implementation and post-implementation as well as budgetary changes.
• Meet with Project Managers to discuss their CP Staffing Plan for the project which includes the roles/resources needed, duration, effort of the resources assigned or yet to be filled on the project and to assist with planning out the labor budget for the duration of the project from Startup to Post-Implementation.Notify Delivery Leads and Project Managers of upcoming milestone dates, providing them with the proper documents and required approvals to close out the milestone gates.
• Enter staffing plan information into the appropriate database for the project. Maintain and discuss with Project Manager and other project coordinators if required compliance variance is not being met. Serve dual roles as Project Coordinator and Business/Requirements Analyst on various projects as needed. Follow up with the Delivery Leads and other Project Coordinators regarding staffing variance issues.Provide ITS Director with a monthly summary regarding resource allocation exceptions and project staffing plans and the plans to resolve those issues. Confirm the availability of the key resources. Input and make sure all required documentation is entered and maintained for each of the projects and loaded to appropriate folders on project's SharePoint site, including creating and updating the Requirements Traceability Matrix RTM and Business Requirements Document BRD .
• Locate and resolve discrepancy issues between the MSP Workplans and staffing database that are listed on the weekly resource exceptions report. Update the MSP Workplan or staffing plan as needed to resolve discrepancy issues within 24-48 hours of discovery.
• Facilitating development and documenting risk mitigation plans, facilitating development and documenting issue resolution action plans, providing status on issues/risks to Project/Program Managers.
• Under general direction and coaching, assists project and program managers in creating and maintaining project planning documents and reports. Supports project metrics analysis cost and hours reports, burn rate utilization, financial summaries monthly and year to date project costs, vendor costs, resource planning, risk analysis, report generation, and documentation control.

Confidential

Specialist/Project Team Specialist

• Working with members of the national office for the implementation of a new tax tool and PDF Conversion software for the Greater Michigan Market.Coordinated the virtual training of this tool with the Greater Michigan and Missouri markets.
• Responsible for working with various and sometimes multiple engagement teams to ensure that client reporting needs and projects are met and complete. Prepare billing analyses and billings for the variousproject teamsas well as other requested financial reports and data analysis.Research the services offered, the type of company and financials of potential new clients providing that information in a summary to various directors and managers.
• Set up and review client and engagement codes to make sure plan rate, product code, and profit centers are correct, coordinate workloads within the project teams and deliverables schedule. Maintain information in the various databases utilized by the firm. Follow up with partners, directors and managers regarding client opportunities and their current statuses. Ensure that all projects are completed and properly closed out. Initiate communications and work with internal clients in resolving complex, nonrecurring issues and to ensure timely delivery of request. Provide status updates to engagement team leadership as needed.Served as the liaison between the local and national offices for client work that is sent offshore. This includescoordinating meetings for startup dates for the work to begin, provide all necessary documentation and follow up with the engagement team members until the work is complete. Closing out projects once the assignments are complete.
• Interaction with the Market Leadership, including the Geography marketing Manager, MMP and MSML which includes coordinating seminars/events for the Detroit Tax Groups. Working with various people from Meetings and Events Services as well as the business managers from various hotels/venues in making sure the locations were available, video, and audio visual equipment and that the locations were set up according to the company's needs.
• Follow up with the company's Executive Assistants to make sure that all of the information regarding the client information for the invites are current and correct before the invites are sent out. Followed up consistently with the participants/presenters prior to the events to ensure a successful outcome and notifying directors, partners and/or managers about any difficult problems that could not be resolved on my level. Attended events for on-site supervision/coordination of PwC staff members of various staff levels to serve and assist at the events which includes welcoming guests, registrations, Q A and the closing out of the events, and other administrative tasks.

.