SUMMARY

• Overall 11+ years of total industry experience into insurance domain and IT Project /Program Management.
• Teams and individuals for successful participation on PI planning, exemplifying SAFe core values, mind set and principles.
• Extensive experience running and handling scrum ceremonies, influencing self - organizing, apply systems thinking teams through incremental learning cycles.
• Expertise in application development projects using agile and waterfall processes.
• Excellent experience in creating processes for time boxing daily standup call in 15 minutes.
• Strong knowledge in coaching and driving team efficiency by promoting a common understanding of scrum roles, rituals, artifacts and processes.
• Experienced in Sprint Retrospectives to obtain feedback on the process and ensured any action items from the meeting were prioritized and implemented in the upcoming sprints.
• Experience in creating Guidelines and Scrum Rules and effectively ensure the team transforms from waterfall mindset to Agile.
• Maintained dependency plan between sprints acrossengineering, product and business for solution delivery.
• Expertise in Scaled Agile areas including Scrum Values, lean product Delivery, Built in Quality andstory point estimation.
• Educateandreinforcescrum methodology and agile framework to team members and key stakeholders.
• Collaborated closely withproduct owneronbacklog groomingto keep product backlog relevant andprioritized, ensuringacceptance criteriawere agreed upon andstorieswere ready for sizing.
• Usingagile management toolslikeRally, JIRA, and Version Onefor status reporting and planning.
• Expertise in leading medium to large scale software projects usingWaterfallandAgile methodologies at both onsite and offshore
• Excellent analytical and problem-solving skills
• Highly energetic, responsible, organized, self-disciplined, self-motivated, and able to work with little or no supervision

TECHNICAL SKILLS

Methodologies: SaFe, Agile -Scrum, Kanban, Waterfall

Requirement Management Tools: HP Service Manager, Version One, Service Now, TOAD, MS Office, Confluence, SharePoint

Microsoft office Suite: Word, Excel, PowerPoint, Outlook, Project

Database: SQL, Oracle

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Agile PM/Scrum Master

Responsibilities:

• Served asScrumMasterfor the project and ensured team maintains focus on Quality and Continuous delivery
• Effectively overcome challenges transitioning from Traditional Waterfall to Agile methodology.
• Worked closely with business partners, SMEs and product owners to understand the business processes.
• Consolidated, communicated and led all issues and risks affecting the program.
• Supported an agile Software Development Life Cycle (SDLC) process, working in conjunction with end users, stakeholders, and technical delivery team.
• Collaborated day-to-day with the core platform team - program/project managers, other product owners, business analysts, technical architects, and development team to successfully execute the product's vision and deliver a scalable solution that not just meets current needs but considers future growth scenarios.
• Regularly participated in agile scrum meetings, which included sprint planning, daily scrums, sprint review and sprint retrospectives
• FacilitatedScrum ceremonies SprintPlanning, User Story grooming,Scrumexecution and retrospectives with team comprising of Business analyst, Architects, Technical leads, developers, Testers, security architects.
• Worked closely with the business systems analysts and ensured that the groomed stories are implemented and released within the agile sprint cycle.
• Removed roadblocks for successful iterations, which led to the transition of releases on time.
• Conducted DSU (daily stand up) within Time Box period and guided teams to remove by identifying right personnel including members for other scrum teams and other departments.
• Specified questions to team members what you have done yesterday, what you will do today and check on blockers scrum team member so that the scrum team member and team is aware of daily progress and plan their activities accordingly.
• Assisted product owners in user stories creation, story grooming and identifying dependencies during grooming sessions itself.
• Conducted effective Sprint Planning meetings by balancing team capacity bandwidth business value of stories.
• Worked with Product Owners and Business partners to identify priority features and Business Value to the customers.
• Process improvement through effective Sprint Retrospective sessions after each sprint determining what went well, what did not go well and what needs be improved and identified action owners for each item and followed up till successful implementation of the same.

Environment: SAFe Agile, MS Word, MS Excel, MS Power Point, Outlook, MS Visio, MS Project, Version One.

Confidential, Pekin, IL

Scrum Master

Responsibilities:

• Facilitated meetings (project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning)
• Identified and removed impediments for the Scrum teams directly or via escalation; reinforced overarching objectives to teams; worked with Owners on release planning, captured meaningful metrics on improving team performance as needed.
• Reinforced best practices and Scrum processes.
• Tracked technical dependencies and coordinated efforts across teams.
• Helped the Product Owner find effective ways to manage the product backlog using Jira.
• Scheduled and facilitated meetings.
• Provided feedback to the Scrum team regarding areas for improvement.
• Shielded the team from external distractions for the team to focus on delivering product.
• Served as a servant leader to the scrum team by identifying and removing impediments that negatively affected the sprint goal or team environment.
• Participated in the Scrum master team meetings.
• Prepared and presented status updates (weekly and monthly) for the project.
• Tracked required team performance metrics using velocity, burn-down charts and sprint release progress.
• Ensured the development teams are practicing the agile principles.
• Provided internal and external communications to improve transparency.

Environment: Agile Scrum, MS Excel, Word, MS Visio, Version One

Confidential, Chicago, IL

Scrum Master

Responsibilities:

• Conducted Scrum Daily stand-ups, Product backlog, Sprint planning, Sprint review and retrospectives giving importance to the high priority issues.
• Assisted teams to remove impediments by having an understanding of the control and release processes.
• Worked closely with the Product Owner in backlog management and continuous delivery of products.
• Educated and reinforced scrum methodology and Agile framework to team members and stakeholders.
• Support the Product Owner with grooming and maintaining product backlog and working with the team.
• Researched and proposed changes to processes and tools to drive innovation in the quality discipline.
• Sheltered the team from over-commitment, and helped them to realize the importance of achieving the sprint Goal.
• Involved in monitoring Project Progress and radiated the information to stakeholders. Identified and mitigated team risks and impediments in achieving the goal.
• Involved in various other enhancement initiatives to include new functionalities and redesign.

Environment: MS Office Suite, Visio, Version One, Windows, SQL

Confidential

Resource Manager

Responsibilities:

• Identifying and allocating the required skilled resources for customer projects
• Reducing idle resource time to achieve maximum resource utilization
• Understanding the technical requirement, find the available resource with the match skill set and mapping in the project
• Mentoring the associates to get and continue learning according to the required skill
• Coaching the team to meet the SLAs

Confidential

British Telecom, IT Analyst

Responsibilities:

• Provide L2/L3 support for intranet web portal including defect fixes and deployment to Production environment
• Undertaking analysis, diagnosis and resolution of client problems via phone, email and support tickets in Service now.
• Taking ownership of problems and tracking them to a successful conclusion or escalating to other support teams
• Commended for technical, analytical, and problem-solving skills; effective task prioritization; and customer service orientation

Confidential

Home Depot, System Support Engineer

Responsibilities:

• Handled technical troubleshooting within an enterprise environment, including system crashes, slow- downs and data recoveries
• Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution and closure of support tickets in HPSM
• Exceeded ticket-resolution targets and achieved exemplary customer satisfaction in meeting SLAs
• Generating weekly/monthly support metrics and sharing with Management
• Creating Knowledge base for known issues and knowledge transition to other team members on best practices