AREAS OF EXPERTISE

• IT Assessment Strategy: Performed strategic assessments and roadmaps development related to enterprise information systems, infrastructure, information security and disaster recovery strategy.
• Capability Development: Developed/enhanced capabilities and service offerings in Enterprise Architecture, IT infrastructure, systems development, and information assurance to clients across the federal government and commercial markets.
• Business Development: Provided oversight for business development activities such as proposal management, color-team reviews, solutions development, and price-to-win strategy. Led the development and execution of growth strategy to forecast, shape, and respond to opportunities.
• Leadership: Proven leader committed to providing purpose, direction, and motivation to staff, in order to successfully accomplish all tasks committed to coaching and developing staff to promote new leaders.
• Program and Financial Management:Using PMI and Agile methodologies, led the delivery of large-scale IT projects across the full project lifecycle, such as data center re-design and systems consolidation and enhancements. Managed P L in programs and account operations, including revenue forecasting, budget management, profitability, return on sales/investment and client relationship management.
• Eleven-year U.S. Army Reserve Signal officer possessing an active Top Secret/SCI SSBI security clearance.
• ITILv3 Foundations certified. DAWIA Program Management Level 1 certified. Bilingual Spanish.

TECHNICAL SKILLSET

Operating Systems: MS-DOS, Windows XP/7/8, Windows 2000/2003/2008 R2 Server

Networking: LAN/WAN, TCP/IP, DHCP, DNS, Active Directory, Group Policy Management, ISDN, DSL, T1, T3, TLS, ATM, OC3, VoIP

Security: Hercules, Retina, Harris STAT, Q-Tip, ISA Server, CAC/PKI, DIACAP, FISMA

Network Application Software: Exchange 2010, Outlook Web Access, Symantec Backup Exec, Ghost Solution Suite, Remedy, SharePoint, Citrix Presentation Server, HP-Openview, Cisco Call Manager, Solarwinds, Blackberry Enterprise Server, SQL Management Studio 2012

Hardware: Cisco Routers 7500, 7200, 3600 series , Catalyst Promina Switches, Redback SMS's 1000, 1800 , Lucent Switches CBX 500 , JDS Uniphase optical splitters BrightSwitch , Alcatel Litespan DSLAMs 7300, 1000 , Catena CNX-5 Digital Loop Carriers, Dell servers, Infoblox DNS Appliance

Desktop Application Software: MS Word, Excel, Outlook, PowerPoint, Project, Visio, Lync

PROFESSIONAL EXPERIENCE

Confidential

Principal / Director

• Serve as the Technology Lead for a global IT management-consulting firm providing strategy consulting and technology solutions to clients in both public and private sectors. Focus includes technology strategy and transformation, program management, enterprise solutions, and full lifecycle systems development.
• Lead programs and contracts requiring multidisciplinary teams to address complex program, technology, and organizational challenges.
• Responsible for proposal development in major client accounts to ensure adequate mix of follow-on assignments and new assignments to keep client staff billable. Responsible for establishing business processes for staffing, recruiting, and financial management of client projects.

Confidential

IT Operations Director / Program Manager

• Managed the day-to-day operations, cost, schedule, and performance of a five-year 41M Cost-Plus Fixed Fee communications, command, control, and computer systems C4S contract supporting 1000 military members and civilians.
• Contributed to program efforts in areas including: point of contact with internal and external C-level management, resource allocation, formulating annual strategic plans, developing and implementing annual budget, cost management/avoidance, schedule estimation and tracking, contract performance management, risk management, requirement analysis, quality assurance, alignment of customer's operational requirements to budgetary constraints, and subcontractor management.
• Led cross-functional professional services team of 75 staff specializing in technology, engineering, and analytic capabilities including project management, network engineering, systems engineering, information and communications security, computer network defense, helpdesk, telecommunications, logistics, tactical/non-tactical radios, change management, finance, HR, and contract management.
• Conducted IT benchmark assessments and ITIL-based operational process improvement engagements, to analyze IT and data center infrastructure, operational process maturity and costs, against industry peer groups and best practices to transform clients' IT practices from rapid-build to a steady-state environment implemented enterprise-based solutions and workload-driven staffing model to reduce operating costs.
• Serve as the operations subject matter expert for various color teams during gate reviews, proposal and re-compete period reviewed initial and final capture strategies, capture plans, and compliance of RFPs.
• Successful projects includeupgrading MS Exchange 2003 to 2010 upgrading network servers from Win 2003 to Win 2008 upgrading over 850 workstations from Win XP to Win 7 consolidation and reduction of network switches by 30 upgrading PBX from Nortel SL100 to Avaya PBX virtualization of 30 of network servers creation of COOP and disaster recovery plan upgrade and consolidation of SAN.
• Additional programs while at Harris include managing 35 direct reports in network operations and system administrators teams for the Census Bureau's Decennial Census operations responsible for the staffing, evaluation, and performance of employees managed and maintained the computing and communications systems teams, by using the Systems Development Lifecycle SDLC , to complete the enumeration operations of the Census Bureau's temporary 500 field offices, 12 regional offices, and five data processing centers serving as the operational lead on the project's Change Control Board.

Confidential

Chief, Information Management Branch

• Led operations of network operations center, help desk, information assurance and telecommunications sections, including hiring, training, and leadership of 20 direct reports for three locations of 1200 users.
• Managed budget of 785K for acquisition of equipment and services and reduced annual telecommunications expenses 22 110K by upgrading telecom network to VoIP.
• Reduced network-related helpdesk calls 85 by implementing lifecycle replacement, service level and problem management plans to upgrade network, including replacing servers, switches, routers and wiring.
• Created policies and procedures governing email usage, Internet usage, access control, network monitoring and vulnerability remediation of IT systems.

Confidential

Lead Project Manager

• Served as Lead Project Manager for various federal projects including providing project plans, timelines, and milestones for alternative communication technologies for critical federal government agencies integrationof the Defense Information Systems Network DISN into the Defense Information Systems Agency's Global Information Grid GIG-BE and researching and implementing production methodologies between government and contracting entities.
• Developedwhitepapers and presentations on implementation of ATM traffic shaping and prioritization schemesand the migration of LAN users from ATM to MPLS.
• Presented solutions and coordinated deployment of technologies to improve DISA's ATM network reliability from 94.1 to 99.5 .

Confidential

Network Engineer / Senior Specialist

• Responsible for coordination of switching transport operations, network maintenance surveillance, equipment installation, and Tier II tech support of data networking equipment in 1000 central offices.
• Created methods and procedures and provided guidance to 12 technician and five management personnel on project to upgrade hardware/software of 7000 DSL multiplexers resulting in a 90 drop in outages.

Confidential

Network Engineer

• Supported the BellSouth/Verizon ADSL network by providing training, methods and troubleshooting procedures to limit network outages.
• Identified trends and risks within the network systems and provided feedback to management regarding improvement initiatives, as well as software/equipment upgrades needed to prevent network degradation.

Confidential

NOC Engineer, Network Operations Center

• Maintained all services contained within the network including mail servers, news servers, internal systems and networks, backup services and the building infrastructure needed to support 3.1 million internal external customers.
• Responsible for troubleshooting, maintaining, monitoring, and repairing the network components including modem banks, multiplexers, Redback routers, LAN/WAN links Cisco routers switches.