SUMMARY:

• Over 16 years of experience in consulting, application development, operations and program management.
• Leadership - Ability to motivate and drive team members to exceed company standards and goals.
• Management - Proven track record including multiple successful implementations of IT solutions, saving employers millions.
• Supervision - Successful in leading cross functional global project teams in the application design, development, and maintenance of various IT Systems.
• Computer/Software Skills - Extensive knowledge of numerous IT applications (see bottom of resume for complete list of IT qualifications)
• Relationship Management - Outstanding people skills and high levels of cultural awareness, with a true appreciation of diversity as a result of extensive working with global teams and vendors. Successfully Managed partnership with Lufthansa, Hewlett Packard and numerous vendors in India & US.

TECHNICAL SKILLS:

Operating Systems: Linux, Unix, Windows, HP-MPE, MVS.

Software: Java, ESB, JBOSS, JQuery, C, C++, VB.Net, ASP.Net, C#, Maximo, Flash, CSS

Database: SQL Server, DB2, Oracle, Allbase

Hardware: Mainframe, HP, IBM

Tools/Methodology: SDLC, Agile, MS Project, SOA, Applets, Web Services, XML, GitHub, Bit bucket, JIRA, SharePoint, Confluence, Clarity

Confidential, Seattle, WA

Manager/Senior PM

Responsibilities:

• Manage 5M dollar worth of multiple high visibility corporate IT initiatives in Web & Mobile platforms. Successful in leading large scale cross functional global projects with distributed teams in a fast paced environment.
• Launched first shipboard Mobile application, which increased the Shorex revenue by 10%.
• Streamline PPO & PMO process and drive continuous improvement into all project and people management processes. Train & Mentor the team on SDLC best practices.
• High degree of competency with project management including, Waterfall and Agile methodologies, managing plan, budget and scope, identifying and managing risks, tracking dependencies and milestones.
• Own capacity models to forecast the delivery schedule for assigned team, model different scenarios such as onsite, offshore and vendor models, and project future resource needs.
• Responsible for keeping the customer and executive management informed of the current status of all significant aspects of each assigned project through program reviews, status reports and change management meetings.
• Support IT Director in managing the roadmap and team prioritization. Handle multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment.
• Excel at decision-making, consensus building and conflict management.

Confidential, Detroit, MI

Manager

Responsibilities:

• Managed a portfolio of five B2B & B2C applications development for global platforms using Web services based on SOA solution. Delivered solutions and milestones on time and within budget.
• Led a team of 11 direct reports in USA and 10 matrix reports in China and Canada. Responsible for performance reporting and career growth of direct reports.
• Managed client relationship and interacted with GM-IT directors and CIO on weekly basis to report out the program status. Secured additional $1M new business from GM-OnStar business unit.
• Facilitated and guided architectural and design reviews relative to business strategy.
• Developed strategy for Solutions Delivery and streamlined Program Management for the practice.

Confidential, Dearborn, MI

Program Manager

Responsibilities:

• Designed, and implemented Vehicle Defect Management program utilizing the SDLC methodology and leading trans-continental project teams India, UK and USA to complete the project on time and within budget.
• Increased the productivity by five folds and customer satisfaction by two folds within six months of implementing SharePoint portal application for Technical Operations team using SDLC methodology.
• Directly oversaw twelve members of the Technical Operations and Monitoring team, ensuring efficient and accurate resolutions to all tech-related problems and concerns and improved the customer satisfaction by 40 points.
• Negotiated new HP SaaS contract that lowered monitoring support cost by 10%.
• Improve service quality, communication, and customer satisfaction by implementing the ITIL-based incident management tool across Solution Services IT practice.

Project Manager

Confidential

Responsibilities:

• Managed the implementation of a 900k manufacturing supply chain IT system in a hosted environment using SDLC methodology by working with cross-functional teams.
• Guided application team in building SOA solution for Central inventory updates through careful evaluation of architecture changes in Plant Floor architecture schema.
• Researched pertinent data to assist in feasibility study, cost-benefit analysis, and project estimation for enhancements and new functionality updates to manufacturing IT applications.
• Led the Plant Floor application team in selecting appropriate patterns and technologies as per corporate roadmap and supported the preparation of the Proof-of-Concept prototype.
• Provided SOX support to process owners through assessment and analysis of internal control environment, identification of internal control irregularities, recommendation of corrective actions, and timely implementation of such for three critical manufacturing applications.
• Partnered with internal audit in annual Systems Control Review Program and Application Control Review by ensuring implementation of corrective actions to close control gaps.

Tech. Lead

Confidential, Auburn Hills, MI

Responsibilities:

• Managed the team that designed, created and implemented a Web-based B2B supplier portal, enabling Takata and its suppliers to improve time to market and lower costs by $400k.
• Simplified business layer complexity through architecting reusable business layer for multiple processes.

Sr.Developer

Confidential, Seattle, WA

Responsibilities:

• Led scoping and functional requirements gathering; ensured maintenance of appropriate level of application quality across global team.
• Reduced labor and overhead expenses by 25% through development and implementation of Web (Java) based timekeeping system to automate time entry.

Sr.Developer

Confidential (through COMSYS), Portland, OR

Responsibilities:

• Designed and programmed a system to track and monitor inventory information to streamline supply chain management for Pacific Gas and Electric Co

Systems Analyst

Confidential

Responsibilities:

• Collaborated with business analysts to architect a custom-built Insurance Claims Maintenance and Retrieval system for Confidential Company that included functionality to streamline the sales process, centralize demographic information, manage customer accounts and claims settlements for Fire, Flood and Auto policies.
• Completed the development of a large and complex insurance billing system for Northern Netherlands General Insurance Company.