SUMMARY:

• Executive management professional with 15 years of IT experience in diverse range of technologies. Demonstrated success managing Technical Operations, Software Design, Software Development, and Consulting Delivery Services. Well - organized individual with proven ability to implement technology-based solutions, standards, procedures and processes that improve business problems. Solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments. Strong leadership, communication and organizational skills. Proven areas of expertise include
• Technical Operations & Management
• Engagement & Delivery Management
• Software Engineering & Applications Development
• ETL, Data Integration Development
• Consulting Services
• Contract Negotiations
• Matrix Management
• Budget Development & Management
• Team Recruiting/Hiring Management
• Vendor Management
• Practice Building
• Development Standards
• Best Practices / Process Improvement
• Change Management
• Project Management

PROFESSIONAL EXPERIENCE:

Confidential

Director, Technical Operations

Responsibilities:

• Department Head for Confidential ’s Technical Operations.
• Managed the Architecture, Design and Building File Feed Automation for both inbound and outbound file feeds, which helped in improving efficiency and load time from 5 days to a day.
• Implemented several processes and procedures, instituted KPI measurements, SLAs to improve operational efficiency.
• Implemented inter department, Change Management processes for Operations and Technical Operations to improve operational efficiency.
• Initiated in bringing additional revenue for company by setting procedures and policies around standard and custom pricing for deliverables.
• Reduced volume of internal and external support tickets by introducing training programs and building knowledge base.
• Transitioned company from adhoc and manual reporting/file feed delivery to automated delivery.
• Initiated and assisted in building Data Marts, Analytic and Business Intelligence solutions, making data analysis easier for internal business users.
• Implemented internal business processes to improve quality of deliverables with concurrent increases in client satisfaction.
• Evaluated existing ETL tool and managed migration to Pentaho Data Integrator, improving operational timelines and efficiency.
• Assisted in migrating internal servers to Rackspace hosted infrastructure.
• Initiated launching Help Desk support tools for the company.
• Manage 5 teams in Technical Operations Department consisting of Managers and Leads, ETL, BI and Report Developers, Configuration Analysts, Business Data Analysts and Support Engineers.
• Managed Technical Operation budget and department costs.

Confidential

Senior Manager

Luxottica EyeMed - Engagement/Delivery Lead

Responsibilities:

• Manage and lead Confidential ’s engagement at Luxottica EyeMed as Delivery lead.
• Created and managed financials (budget) for EyeMed engagement.
• Assisted in the sales process for EyeMed engagement.
• Turned $1.2M EyeMed deal to a $ 3M deal.
• Create onsite/offsite, staffing model, SOW and help in sales, pricing and bidding.
• Recruit and staff appropriate individuals for the EyeMed engagement.
• Manage team of 6 onshore (manager, consultant, 2 Assoc Managers and 2 Team leads) resources and 18 offshore (manager, Assoc Managers, Team Lead, Senior and Software Engineers).
• Manage and guide team for deliverables - J2EE, C#, .NET, Oracle database, Interfaces (ETL - using Pervasive Data Integrator) development for Luxottica EyeMed.
• Assisted in designing solution of a custom system for EyeMed to replace their mainframe system.

Confidential

claims Analytics Lead

Responsibilities:

• Manage and lead team of 3 managers and 1 consultant in helping Confidential assess their claims auto adjudication system and process.
• Provided recommendation in improving existing Claims system.
• Provided detail summary of areas to improve to senior executives at UAM.
• Mentor Managers and consultants in the project.

Confidential

Technical Group Director

Responsibilities:

• Technical Group Director at Lovelace Health plan. Managed 5 technical teams (Trizetto and Lovelace) at Lovelace Health plan in the conversion/custom implementation of Facets 4.21 to Facets 4.71.
• Build processes to manage and bring the project back on track for a successful build exit gate.
• Managed UAT team at Lovelace Health plan.
• Managed Confidential ’s testing offshore team in testing Lovelace Facets implementation.
• Lead 4 managers in building a new practice for Facets at Confidential .
• Lead in identifying Confidential ’s key assets in healthcare.

Confidential

Manager, Software Engineering

Responsibilities:

• Managed and lead Java Software Development Team and release delivery of Trizetto’s products.
• Lead and assisted Vice President, Software Engineering in building team of 18 employees at the Trizetto’s Phoenix Development center.
• Responsible for software technical management, project planning, software project tracking and oversight of Trizetto Products - Quote To Card, Constituent Web Solutions, eBill, eService, eEnroll, Benefits Cost Modeler.
• Lead in integrating Trizettos Web solutions internally with Trizettos Facets and QNext.
• Participated in Product architecture and designed product solutions - Quote To Card and Constituent Web Solutions.
• Prepare formal project plans illustrating tasks, task sequence, task dependencies, estimated effort per task, due dates and responsible parties.
• Lead internal Agile projects as Scrum Master.
• Identified Risks and reported to Vice President Software Engineering in a timely basis.
• Helped improve processes for configuration management and project releases.
• Managed and Lead Agile and Waterfall projects within product development.
• Experience Developing using Java, JSP, JSTL, Struts, Hibernate, EJB, WebSphere Application Server, ESB, AXIS with MS SQL, Sybase and Oracle backend.
• Managed maintenance team and also major release of CWS products.
• Lead integrating Trizetto Product with External Partner solutions.
• Assisted in several Trizetto client implementations and go-lives.
• Supported QA in delivering performance test, automation and functional test.
• Coordinated project releases between departments (QA, documentation, customer support and Product Management teams).
• Mentored Engineers in developing leadership skills and improving their skill set in their roles.
• Excellent knowledge in facets - billing batches, facets application server.
• Work as development teams liaison for clients Health Now New York, CDPHP, BCBS Kansas City, Blue Cross Tennessee.
• Worked closely with Health Now New York, Blue Cross Blue Shield of Tennessee, Inter Mountain Healthcare, BCBS Kansas City, The Regence Group, Mutual Omaha, MVP (Medicare Advantage Plan) in resolving, managing issues redirected from Professional Services team. Assisted these clients in going live.
• Recipient of 2 Trizetto Pinnacle of pyramid and several Superior service awards.