SUMMARY

• Confidential is a seasoned Scrum Master, Certified Product Owner, & IT Project Manager with over 15 plus years of project management experience in multiple industries including Retail, Telecommunications and Vendor Management.
• She is able to employ Agile Frameworks or Waterfall Methodologies. Confidential is best Confidential developing strong teams and ensuring they are continually aligned to consistently and successfully deliver on their commitments.
• She is savvy Confidential navigating complex, enterprise, matrixed organizations to clear blockers and obstacles for her teams before they become issues.
• Confidential is comfortable having tough conversations when needed and still growing positive relationships through the process.
• She has advanced Scrum training in estimating and planning using story points (with or without hours) to ensure teams can estimate, with a high level of confidence on timeline based initiatives.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Scrum Master/Agile Coach

Responsibilities:

• Scrum Master for eCommerce mobile & desktop apps.
• Leads high visibility projects from inception to completion.
• Leads large product initiatives through the product life cycle.
• Coaches Product Owners on continuous reprioritization of features to ensure the highest value is consistently delivered to end users.
• Leads a Kanban UX team on prototyping features with end users to validate value and assumptions, before work is passed onto development teams.
• Leads two Scrum Development teams.
• Mentors junior Scrum Masters in agile frameworks including Scrum, Kanban, and UX Driven Development.
• Ensures clear transparency across functional stakeholders Confidential multiple levels, including those external to the organization.
• Elected to the Governance Board to ensure that traditional project governance is properly tailored to meet the needs of Agile Product Teams.
• Provides financial and project status reports for multiple initiatives.

Confidential, Atlanta, GA

Contract Project Manager

Responsibilities:

• Increased the company’s growth by securing new partners, consulting engagements and by delivering new projects.
• Executed and maintained project management processes and disciplines in the areas of: project schedule and quality management; communications management; cost management; procurement management; risk / issue management; change management.
• Mentored junior Project Managers on PMI methodologies to ensure best practices were adhered to in project management and planning.
• Managed budget for the project.

Confidential, Atlanta, GA

Contract Project Coordinator

Responsibilities:

• Provided project management support for IT Strategy Architecture and Planning group.
• Provided strategic status reports, market analysis, and IT support.
• Scheduled and attended weekly meetings with project team for critical issue updates, conversion schedules, and system changes.

Confidential, Alpharetta, GA

Contractor Technical Support Specialist

Responsibilities:

• Provided helpdesk support in the UNIX, Windows / NT, 2000 & XP environments for local and international sites.
• Provided technical support for hardware including: Servers (Netfinity, Netvista; eServers, PS2 etc.); printers (Lexmark and Okidata), and terminals (IBM, WYSE and ADDS).
• Provided Software support using Telnet, Netview, pcAnywhere and UNIX for sites that were down. Used Vantive for ticket documentation and archiving information.

Confidential, Atlanta, GA

Contractor Project Manager

Responsibilities:

• Project Manager for Network Services Group
• Provided change controls for project implementation.
• Managed change controls and SDLC for Dispatch Systems project for all related departments and general managers.
• Scheduled and attended weekly meetings with project team for project issue updates, conversion schedules, and system changes.
• Managed issues and risk logs.
• Managed SOWS, budget updates and presentations for stakeholders’ steering committee.

Contractor Trainer

Confidential

Responsibilities:

• Installed software (Integrated Dispatch System) onto technician’s laptops and Field Supervisors in the southeast nine state region.
• Provided classroom style training to technicians and one on one training for 1st level and 2nd level supervisors & Area managers.

Confidential, Austell, GA

Contract IT Migration Project Manager & Support Specialist

Responsibilities:

• Setup technical support for employees Confidential each deployment site.
• Trained users on Windows 2000 environment application specific.
• Managed Helpdesk queue remotely for 12 southeastern sites, within a 24 - hour turnaround time for non-critical issues. Less than 4 hours on less than critical issues.
• Supervised the post-migration team (Bubble Support). Approximately 5 to 15 team members
• Provided QA for validated users.

Confidential, Atlanta, GA

IT Department Manager

Responsibilities:

• Built Windows NT servers for migration.
• Purchased software and hardware for migration and the maintenance of current systems,
• Provided on-call 24-hour technical support for all local and off-site locations.

Contract Project Manager/Team Lead/Site Coordinator

Responsibilities:

• Project Manager: Coordinated all MCI/WorldCom sites from Novell to Windows NT Server platform.
• Managed 20 technicians and System Administrators for office moves and Conversions.
• Prepared pre-deployment process and organized and coordinated equipment eligibility for users.

Confidential

Departmental Information System Specialist

Responsibilities:

• Managed Senior Technicians for Inmate Accounts.
• Provided technical consultation to department heads on upgrades for hardware and software needs.
• Design Web Page for Corrections Department to be linked with Confidential Web site.
• Design and Implemented a database for Medical Unit to keep track of inmates' medical charts.
• Implemented software training for inter-departmental groups.