SUMMARY

• A multi - skilled professional with a superb track record of managing multiple complex applications in various environments.
• Enhanced client delight by reducing cost through technology transformation, legacy migration, performance tuning and end to end automation.
• Always been able to manage and exceed client expectations and willing to take full responsibility for all deliverables.
• Unique trend setter as a Technical Project Manager with perfect blend of management and technology skill.
• Highly experienced in leading cross-functional teams across geographic locations.
• Recognized for exceptional leadership quality, “out of the box” thinking, problem analysis through resolution implementation.

TECHNICAL SKILLS

Operating system: Mainframe Z OS, OS/ 390, Windows

Language: COBOL, JCL, Stream Weaver, SQL Stored Procedure

Database: DB2 and IMS DB

File Management: VSAM, Flat File, PDS, QSAM

IMS Utility: IMS-FLEX, File-Aid IMS, DBD-PSB Mapper

Sort Utility: Sync sort, DFsort, Ezytrieve

Message Queue: MQ Menu

Database Tools: SPUFI, QMF, DB2 Performance

Change tool: Changeman

Batch Utility: JOBTRAC, Control-M

Other Utility: Work Bench, Compuware Fault Manager, Compuware Program Analyzer, Abend-Aid

Microsoft Tool: Excel, VISIO, Word, PowerPoint

Incident Tool: Managenow, Servicenow

PROFESSIONAL EXPERIENCE

Technical Project Manager and Production Support Manager

Responsibilities:

• Responsibility: Involved at every stage of the software development cycle and managed the portfolio. A few activities to mention are:
• Managing people and project deliverables, budgeting and estimation.
• Provide subject matter expertise knowledge on applications managed to ensure that any decisions taken do not have an adverse impact on business capability, application availability and regulatory compliance needs.
• Provide Design and Implementation guidance to various technology partners.
• Drive release and production warranty and assurance process.
• Provide technology guidance to the team.
• Coordinate with offshore program manager and the team make sure deliverables are done on time.
• Making sure complete team adheres to company and client policies and processes.
• Key Accomplishments:
• Grew the team from 21 to 33 members within a year by adding six new applications.
• Consistent results of efficient, quality delivery of services to client base.
• Met and exceeded client and market needs by leading the efforts in enhancing and tuning complex application areas.
• Remarkable client relationship and in-depth understanding of client vision helped in formulating strategic initiatives providing annual cost benefit by merging application operation based on technology and business function.
• Architectured and lead the team in redefining end-to-end balancing.
• Successfully delivering projects and solutions through systems, process, project management, communication, and leadership acumen.
• Lead the efforts for automating level 1 activities across applications and technologies to achieve maximum cost benefit in daily operations.

Technical Project Manager and Production Support Manager

Confidential

Responsibilities:

• Maintaining client relationship and business relationship.
• Prepared and presented monthly portfolio deck.
• Made sure all projects are delivered within agreed upon time along with transition to the production support team.
• Made sure all documents are created and maintained in share point and support documents are provided within 90 days warranty phase.
• Made sure the team completes client and company timesheet on time.
• Managed the team to take care of day to day BAU and unplanned requests.
• Training new entrants and making sure application and technical knowledge transfer happen seamlessly.
• Providing technology guidance to the team.
• Check point validation of project progress and status.
• Reporting the progress and various project specific details on a daily, weekly and monthly basis.
• Validating the progress at various started of the project SDLC life cycle.
• Respond to system outages and impacts to restore normal service operations as quickly as possible and to minimize the adverse impact on business operations both batch and online
• Provide problem and incident management solutions within agreed upon target times and service level agreements with the client
• Provide provision of permanent fix for Incidents and Problems with high business risk
• Reduction of Incidents and Problems through proactive management activities
• Identification of process improvements to minimize occurrence of Incidents and Problems
• Monitoring end to end IT services to ensure that defined availability targets are met
• Monitoring and reporting of Application usage, using monitoring tools including the Enterprise Command Centre, to avoid impact to Service Level Agreements
• Provide a logical model of IT infrastructure by identifying, maintaining and verifying the version of all the configuration items
• Key Accomplishments:
• Designed and implemented ‘Communicate’ forum for Communications portfolio for the team to be aware of the latest developments in the application and business.
• This was an initiative which was replicated across portfolios and recognized org wide.
• Architectured and lead double byte processing for the first time.
• Built client confidence by executing and delivering defect free projects.
• Lead the effort to Re-architecture application to application transmission which yielded huge cost benefit.

Software Engineer to Technical Lead

Confidential

Responsibilities:

• Impact analysis, High and low level design, Application development, Unit testing, System Integration testing, Stress and Load testing, Defect anchor, Post install validation, Warranty support, Production support transition.
• Developed roadmap to migrate legacy communication generation application to modern disributed platform.
• Introduced double byte processing for servicing communications.
• Introduced mainframe centralized communication and statement processing.
• Expert in studying mainframe intensive application and creating documents for application support and enhancement.
• Introduced DB2 table switch to overcome online outage.
• Fine tuned IMS online application achieving 400K$ save.
• Re-Architectured batch application to bridge all application gaps and to avoid manual work.
• Implemented MQ trigger monitoring.
• Implemented double byte handling for the first time in Mainframe batch application.
• Architectured and lead the team in redefining end-to-end balancing.
• Implemented MQ message monitoring.
• Awarded “On the Spot” 18 times in 8 years and “golden stamp” seven years in a row.