SUMMARY:

• An experienced IT professional that not only can assist executive leadership with the definition of a portfolio of programs needed to execute their strategic vision but also can work collaboratively across the organization to launch and execute those programs.
• Proven ability to roll up my sleeves and manage a wide variety of IT resources (BA, Developers, DBA’s, Infrastructure engineers, Help Desk, Change Management/L&D, etc) in deployment/support of various custom and package software solutions.
• Excel at Business Case development and follow on RFI/RFQ processes to secure the right solution
• Expert in Project Management tools/methodologies
• Successfully manages the P&L for the department as well as provides the people leadership skills so critical to the success of the team

TECHNICAL SKILLS:

Business functions: Finance, Accounting, Supply Chain/Procurement, HRIS (HR, Payroll, Health and Welfare), eCommerce, BI/DW, Distributed Point of Sale/Back Office

Platforms: Web based (.NET, JAVA), SaaS/ASP, mainframe/midrange/client server, desktop, mobile

Industries: Manufacturing, Restaurant/Hospitality, Retail, Regulated Industries, Healthcare

Methodologies: Waterfall, Agile (Scrum), ITIL

Types of organizations: Publicly traded, privately held, consulting/systems integrators, software vendors, franchisees/franchisors, and global multi-billion dollar enterprises with widely decentralized operations Successfully implemented a wide variety of custom and commercial off the shelf (COTS) solutions from vendors such as

ERP: JD Edwards/Oracle, ADP and Ceridian Payroll, PeopleSoft (HR), Lawson (GL)

CRM: Siebel OnDemand, Oracle OnDemand, PeopleSoft, Salesforce.com

Talent Management: SAP/SuccessFactors, Miscellaneous Health and Welfare solutions

eCommerce: IBM Websphere Commerce, Commergent eStorefront

Business Intelligence/Data Warehouse: Cognos, Mirus, Crystal Reports/Info, Microsoft SSRS, Oracle OBIA and MicroStrategy (on a limited basis)

Portal: Microsoft Sharepoint, Oracle

POS/BOS: RTIconnect, Xpient, IBM, Par, Panasonic, Confidential

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Senior Program/Project Manager, IT

Responsibilities:

• Member of leadership team charged with implementing Guideware software for all Commercial Product lines. This is a 7 year, $450+ million program broken into 7 releases.
• For Release 2, led the main/central Policy Center workstream to configure the UI and install 80+ integrations. At peak staffing, 25+ consultants and company BA’s, Tech Leads, and Developers support this PC workstream within Release 2.
• Collaborated with the Migration/Archival as well as the Data & Reporting workstreams to complete the overall solution.

Confidential, Winston Salem, NC

Director of Information Technology

Responsibilities:

• One of five process leads for a $110 million global implementation of Oracle Enterprise One (E1) and various supplemental 3rd party solutions. Program was directly supported by 80 Core Team and over 100 extended team members in the field. Assisted with recruiting efforts to build Core Team staff for both the E1 and Talent Management projects. Shared P&L responsibilities for the Program.
• Responsible for the establishing the direction for use of a SaaS architecture to integrate E1 with a Talent Management suite in support of: Recruiting, On-boarding, Performance Management, 360 Reviews, Calibration/Stack Ranker, Compensation, Goals, Career Development Planning, LMS, and related Dashboards/Analytics. Led the RFP efforts that resulted in the selection of SAP/SuccessFactors BizX Talent Management Suite.
• Researched various BizX System Integrators and completed all required selection/negotiation efforts. Provided hands on project management skills to implement each module using internal IT, external consultants, SME’s, and the end user community (over 10,000 employees).
• In addition to the global Hire-to-Retire business process leadership responsibilities noted above, also took on the Lead OCM (Organizational Change Management) role for the global ERP implementation. Led the $2 million End User Training effort to build over 300 CBT modules and dozens of ILT sessions in support of the rollout. Led the RFP process to select a leading Instructional Design firm to assist with development and delivery of the content. Managed those resources on a daily basis while also taking on full responsibilities for all Communications and Risk Management initiatives for the Program.
• In support of other IT initiatives, provided direction to leadership for utilization of a SaaS platform to support our Sales and Marketing Department’s requirements for a CRM solution. Analyzed various vendor solutions and drove final selection of Oracle CRM OnDemand for the global needs of the company.

Confidential, Charlotte, NC

eCommerce Program Manager

Responsibilities:

• Responsible for all aspects of program/project management for a $40 million project to implement a B2B eCommerce solution. This effort was part of a wider portfolio of projects for a $48 billion Retailer (Lowes).
• Short term contract to lead a diverse onshore/offshore team during the Phase 1 implementation of the new B2B website using IBM’s Websphere Commerce platform and tools.

Confidential, San Antonio, TX

Director of Application Development and Support

Responsibilities:

• Responsible for all aspects of Development and Support for both Restaurant systems (Xpient POS/BOS) and Enterprise Systems (JD Edwards Enterprise One, TRECS, Sharepoint, etc).
• Managed 24 direct reports. Engaged offshore partner to extend the Development, Support, and package configuration/management capabilities. P&L responsibilities for the group.
• Resumed a stalled rollout of new POS/BOS to ultimately provide all 535 company units with Tier 1 in-store solutions. The multi-year project consumed over $40,000,000 in resources.
• Resumed legacy AS/400 conversion in prep for a large JD Edwards upgrade (version 8.0 to 9.0)

Confidential, Golden, CO

Senior Manager, Business Application Delivery

Responsibilities:

• Responsible of all aspects of program/project management, application development/support, and talent management for:
• ERP (Lawson Financials, PeopleSoft HR and CRM, ADP Payroll interfaces, Chesapeake Trecs,
• CRM (Siebel On Demand, Salesforce.com CRM, PeopleSoft CRM);
• Business Intelligence (Cognos Powerplay/Impromptu; Oracle 9i DW);
• Web Development (Comergent eCommerce storefront, corporate website, Intranet supported by Interwoven’s Teamsite content mgmt solution).
• Managed 14 direct reports utilizing a full SDLC in a SOX compliant environment.
• Revitalized a struggling PMO team by incorporating enterprise planning techniques, business case prep, PCI/SOX compliance procedures, and implementation methodology philosophies derived from prior employers. Led the configuration and rollout of Siebel CRM using the tools/methodologies brought from a former PMO team.
• Facilitated prep of the 2-year LRP in support of the annual business/budgetary planning process

Confidential ., Atlanta, GA

Senior Director of Information Services

Responsibilities:

• Responsible for program/project management, application development/support, and IT talent management for this $900MM QSR concept: Arby’s; Mrs. Winner’s Chicken & Biscuits.
• Hired in as a Director and was promoted to Senior Director. Managed a team of 24.
• Evaluated existing systems and prepared strategic long term IT plan for leadership
• Rolled out software, WAN and related infrastructure across the U.S. in support of a new in-store Back Office System. Led a diverse set of application developers, network administrators and third party software providers through a nationwide deployment of a new RTI back office system for 750 Arby’s units. Heavily utilized WBT to ensure consistency of the curriculum taught in each store.
• Established PMO disciplines by re-training two Business Analysts and securing their PMI certification. Leveraged this team with deployment of this Back Office solution as well as PCI/SOX compliance efforts.
• Led the deployment of a new Data Warehouse in support of a wide variety of Operational and Financial reporting requirements. Technology base was Oracle DB with Java/web browser interface in a hosted/ASP environment from Mirus.
• Led RFP, selection, and deployment of a new Mitel VOIP solution for Support Center and Regional office personnel
• Utilized ITIL to control standards and daily operations for the Help Desk/Call Center

Confidential, Atlanta, GA

CRM Consulting Practice Manager

Responsibilities:

• Led the CRM consulting services for the Atlanta and South American regions. Responsible for organizing the area’s “Field” Business Unit responsible for implementing this newly acquired customer relationship management solution
• Hired/assembled functional, technical and management personal required to complete all facets of the projects
• Monitored execution of the projects to ensure success using PMBOK and other PMO techniques

Solution Strategy Manager

Responsibilities:

• Surveyed the client’s business needs, existing technology infrastructure and IT resources to benchmark “as is” operations
• Pulled from “industry best practices” and prior project successes to prepare a vision for “to be” operations, architecture, and infrastructure required to meet the client’s long-range objectives
• Role required acting as liaison with the sales/marketing team to effectively present which e-business and ERP solutions would provide the highest ROI/impact to their operations
• Responsible for estimating the work effort required to deploy the solutions and delivering an implementation plan (timelines, resource mix, education plan, hardware/software requirements) for getting new systems live.
• Received “expert” level certification on the Consulting Service’s implementation methodology

Confidential Practice Manager

Responsibilities:

• Responsible for closely monitoring each e-Business solution developed in Denver and accurately positioning the South area Consulting Services and sales/marketing team to respond
• Built the JD Edwards e-Commerce consulting services practice for the Atlantic region from scratch
• Hired staff and/or secured business partner resources to implement strategic solutions (storefronts, B2B exchanges, EAI/Interoperability tools, Siebel CRM, Ariba Buyer, Extensity and other e-business solutions)
• Delivered a variety of e-Business strategy presentations at regional/national J.D. Edwards User’s conferences; served as an instructor for an e-business class held in the region office in Atlanta

Engagement Manager

Responsibilities:

• Responsible for all aspects of customer relations and onsite consultant activities
• Took over projects from the sales team and completed all the up-front planning tasks required to get the project rolling
• Provided ongoing project management and consulting assistance until the applications went live
• Coordinated three concurrent J.D. Edwards ERP software installation efforts required to resolve critical Y2K problems for various manufacturing/distribution customers

Confidential, Park City, UT

Product Designer, Project Manager, Charlotte, NC

Responsibilities:

• One of several designers responsible for defining all functional reporting, DB and GUI requirements for a new forecasting/production planning/inventory control application. Created business partner alliance with Seagate’s Holos Data Warehouse.
• Coordinated PCG and Harris Teeter resources during the implementation of the application for the grocer’s perishable departments. Integrated new application with Microstrategy Data Warehouse to enable KPI’s, alerts, and key management reports were available for Operations

Account Manager, Park City, UT

Responsibilities:

• Worked primarily with the client’s senior management team to ensure the software was implemented accurately and met their business needs;
• Key accounts included: Home Depot, Arby’s Inc., National Pizza Company (Pizza Hut & Tony Romas)

Confidential ., Orlando, FL

Manager, Corporate Systems Support

Responsibilities:

• Directed team of up to 10 System Analysts/Programmers and many experts from functional areas to provide 24x7 support. ERP solutions (from D&B software) were very high volume (200K+ W’2’s, US & Canadian Payroll, extensive benefit plans).

Manager Restaurants Systems Development

Responsibilities:

• Responsible for full-cycle methodology related to developing new, customized back office software for approximately 1100 restaurants across three brands, Red Lobster, China Coast, and Olive Garden

Manager

Responsibilities:

• Implemented ERP solutions (Financials, Payroll, and HR) for the Central Office supporting multiple restaurant concepts that generated approximately $1B in annual revenue.

Business Analyst

Responsibilities:

• Member of project team responsible for implementation of a new Defined Contribution solution as well as add-ons to the Enterprise HR suite

Confidential, Atlanta, GA

Experienced Senior Consultant

Responsibilities:

• Participated on a wide variety of engagements for this Big 8 consulting firm; U.S. and international offices combined to form the largest IT consulting firm in the world with the Atlanta office being the third largest in the U.S.
• Key projects completed for IBM, Southern Services, Alabama Power, US West and Emory Clinic
• Coordinated activities of over 130 clerical staff as part of the installation of the first data center and Meditech suite of billing/AR and patient management applications for Emory University Hospital
• Coordinated the efforts of eight Analysts and six Technical Writers as lead senior on a two year project to develop documentation for a suite of IBM financial accounting applications; team interfaced with over 300 Consultants assigned to six different application development teams to obtain content for this documentation
• Developed a telecommunications industry Practice Proficiency Manual for distribution to all worldwide offices