SUMMARY

• Executive management professional with 15 years of IT experience in diverse range of technologies.
• Demonstrated success managing Technical Operations, Software Design, Software Development, and Consulting Delivery Services.
• Well - organized individual with proven ability to implement technology-based solutions, standards, procedures and processes that improve business problems.
• Solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments. Strong leadership, communication and organizational skills.

• Technical Operations & Management
• Engagement & Delivery Management
• Software Engineering & Applications Development
• ETL, Data Integration Development
• Consulting Services
• Contract Negotiations
• Matrix Management
• Budget Development & Management
• Team Recruiting/Hiring Management
• Vendor Management
• Practice Building
• Development Standards
• Best Practices / Process Improvement
• Change Management
• Project Management

PROFESSIONAL EXPERIENCE

Confidential

Director, Technical Operations

Responsibilities:

• Department Head for Confidential ’s Technical Operations.
• Managed the Architecture, Design and Building File Feed Automation for both inbound and outbound file feeds, which helped in improving efficiency and load time from 5 days to a day.
• Implemented several processes and procedures, instituted KPI measurements, SLAs to improve operational efficiency.
• Implemented inter department, Change Management processes for Operations and Technical Operations to improve operational efficiency.
• Initiated in bringing additional revenue for company by setting procedures and policies around standard and custom pricing for deliverables.
• Reduced volume of internal and external support tickets by introducing training programs and building knowledge base.
• Transitioned company from adhoc and manual reporting/file feed delivery to automated delivery.
• Initiated and assisted in building Data Marts, Analytic and Business Intelligence solutions, making data analysis easier for internal business users.
• Implemented internal business processes to improve quality of deliverables with concurrent increases in client satisfaction.
• Evaluated existing ETL tool and managed migration to Pentaho Data Integrator, improving operational timelines and efficiency.
• Assisted in migrating internal servers to Rackspace hosted infrastructure.
• Initiated launching Help Desk support tools for the company.
• Manage 5 teams in Technical Operations Department consisting of Managers and Leads, ETL, BI and Report Developers, Configuration Analysts, Business Data Analysts and Support Engineers.
• Managed Technical Operation budget and department costs.

Confidential

Senior Manager

Responsibilities:

• Manage and lead Confidential ’s engagement at Confidential as Delivery lead.
• Created and managed financials (budget) for Confidential engagement.
• Assisted in the sales process for Confidential engagement.
• Turned $1.2M Confidential deal to a $ Confidential deal.
• Create onsite/offsite, staffing model, SOW and help in sales, pricing and bidding.
• Recruit and staff appropriate individuals for the Confidential engagement.
• Manage team of 6 onshore (manager, consultant, 2 Assoc Managers and 2 Team leads) resources and 18 offshore (manager, Assoc Managers, Team Lead, Senior and Software Engineers).
• Manage and guide team for deliverables - J2EE, C#, .NET, Oracle database, Interfaces (ETL - using Pervasive Data Integrator) development for Confidential .
• Assisted in designing solution of a custom system for Confidential to replace their mainframe system.
• Manage and lead team of 3 managers and 1 consultant in helping Confidential assess their claims auto adjudication system and process.
• Provided recommendation in improving existing Claims system.
• Provided detail summary of areas to improve to senior executives at UAM.
• Mentor Managers and consultants in the project.
• Technical Group Director at Confidential Health plan. Managed 5 technical teams ( Confidential and Confidential ) at Confidential Health plan in the conversion/custom implementation of Facets 4.21 to Facets 4.71.
• Build processes to manage and bring the project back on track for a successful build exit gate.
• Managed UAT team at Confidential Health plan.
• Managed Confidential ’s testing offshore team in testing Confidential Facets implementation.
• Lead 4 managers in building a new practice for Facets at Confidential .
• Lead in identifying Confidential ’s key assets in healthcare.

Confidential

Manager, Software Engineering

Responsibilities:

• Managed and lead Java Software Development Team and release delivery of Confidential ’s products.
• Lead and assisted Vice President, Software Engineering in building team of 18 employees at the Confidential ’s Phoenix Development center.
• Responsible for software technical management, project planning, software project tracking and oversight of Confidential Products - Quote To Card, Constituent Web Solutions, eBill, eService, eEnroll, Benefits Cost Modeler.
• Lead in integrating Confidential Web solutions internally with Confidential Facets and QNext.
• Participated in Product architecture and designed product solutions - Quote To Card and Constituent Web Solutions.
• Prepare formal project plans illustrating tasks, task sequence, task dependencies, estimated effort per task, due dates and responsible parties.
• Lead internal Agile projects as Scrum Master.
• Identified Risks and reported to Vice President Software Engineering in a timely basis.
• Helped improve processes for configuration management and project releases.
• Managed and Lead Agile and Waterfall projects within product development.
• Experience Developing using Java, JSP, JSTL, Struts, Hibernate, EJB, WebSphere Application Server, ESB, AXIS with MS SQL, Sybase and Oracle backend.
• Managed maintenance team and also major release of CWS products.
• Lead integrating Confidential Product with External Partner solutions.
• Assisted in several Confidential client implementations and go-lives.
• Supported QA in delivering performance test, automation and functional test.
• Coordinated project releases between departments (QA, documentation, customer support and Product Management teams).
• Mentored Engineers in developing leadership skills and improving their skill set in their roles.
• Excellent knowledge in facets - billing batches, facets application server.
• Assisted these clients in going live.
• Recipient of 2 Confidential Pinnacle of pyramid and several Superior service awards.