SUMMARY

• Over 18 years of experience as a highly skilled IT Professional with a proven track record of driving projects to successful completion.
• The combination of my leadership, organizational, technical, communication, relationship building and soft skills along with my ability to take on any challenge sets me apart from other Program/Project managers and Scrum Masters.
• In every role I have exceeded expectations and am consistently selected to take on the highest priority, most complex and largest revenue generating projects.

• Waterfall/Agile Scrum
• Budget Management
• Change Management
• Vendor Management
• Productive & Efficient Meetings
• Project/Program Management
• Scrum Master and Coach
• Executive Communications
• Collaboration with Technical & non - Technical stakeholders
• Metrics/Reporting/Tools
• Process Development
• Problem Solving
• Software & Infrastructure
• Work Breakdown & Planning
• Calmness in the most difficult situations

PROFESSIONAL EXPERIENCE

Senior Lead IT Program/Project Manager and Scrum Master

Confidential, Denver, CO

Responsibilities:

• Responsible for managing multiple complex projects ranging from $75K to $40M operating within the CMMI process framework and successfully delivered projects for Product, Wholesale, Network and Ecommerce on time and within the approved budget.
• Strong technical aptitude to take on a variety of different projects. My current projects include the implementation of IPv6, automation of ordering through billing, self service, reporting and integration with Ericsson systems.
• Effectively manage scope, changes, dependencies and resource availability to deliver releases in a timely manner and within expected business benefits and functionality.
• Key leader in resolving risks and issues, providing direction, identifying continuous improvements and delivering effective communications.
• Achieved top performer status and have a reputation of being a motivated self starter that can fix troubled projects and have a positive attitude with a calming nature that is conducive to a productive team environment.
• Key leader in the Agile Transformation from Waterfall to Agile Scrum for top priority projects.
• Facilitate scrum ceremonies including backlog grooming, sprint planning, retrospectives, daily stand-ups, and sprint reviews with a geographically dispersed team.
• Empowered teams to self-organize and grow cross-functionality.
• Protect feature team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Work closely with product owners and product owner partners in backlog management and continuous delivery of features.
• Educate and reinforce agile methodology and Scrum framework to team members and key stakeholders.

Lead IT Program/Project Manager

Confidential, Denver, CO

Responsibilities:

• Managed complex projects, from $100K to $20M, operating within strict time frames and budgets.
• Developed and managed multiple projects utilizing limited enterprise resources, these projects varied from Call Handling IVR to Billing, Web, Mobile and Infrastructure.
• Performed IT audits to ensure artifacts were completed, approved and baselined. Made any changes necessary to keep the project on track.
• Active coordination with business leaders to document requirements in Caliber, write business cases in Planview and facilitate requirements review sessions with Development teams.
• Recognized as a top performing Program Manager for content, quality and compliance, and selected to participate in a SCAMPI Class B Appraisal external audit.
• Responsible for projects in the top 10 priority list with an aggressive timeline, limited budget and resource constraints. Served as the escalation point for all issues, risks and changes that could impact project completion.
• Projects included Siebel enhancements, Self Service web portal redesign and repair automation.
• Responsible for coordinating and facilitating all project activities such as Requirements elicitation and reviews, design workshops, QA testing, security assessments and flawless implementation.
• Managed a cross-functional and global team, producing high quality deliverables, resolving issues and ensuring all team members provide top quality product and service.
• eBond and PKI implementation for Fortune 50 customers. Managed relationships and interfaced IT and business leads in these companies, providing excellent service and customer satisfaction.

Senior Business Program/Project Manager

Confidential, Highlands Ranch, CO

Responsibilities:

• Managed a multi-million dollar project to implement Siebel CRM and SAP systems for the Confidential organization to support corporate goals for increased efficiency and customer satisfaction.
• Key member of the leadership team, responsible for reporting project status, developing mitigation and contingency plans, identifying risks and collaborating with the 3rd Party vendors, business and IT departments to provide high quality product and service.
• Developed and implemented a master project plan strategy, resulting in efficient control and monitoring of schedule, resources, activities and metrics.

Lead IT Program Manager and IT Systems Engineer

Confidential, Denver, CO

Responsibilities:

• Managed a team of internal resources and external vendors to create and enhance .Net and ECOM Web applications, Point Solution applications and legacy system integrations, BizTalk and reporting solutions, SQL and Oracle Upgrades, ClearTrust upgrades and all necessary hardware upgrades.
• Oversaw the operational budget, and was responsible for saving the company $1M in contract and maintenance fees in 2007 using effective negotiation strategies.