SUMMARY:

• Client Relations:Emphasis on Client Consultation, stressing Value and Urgency. Expert in defining client needs and delivering multiple options to achieve targeted results.
• Program Management:Decisive leader seasoned at spearheading initiatives increasing revenue, productivity, and quality. Expertise defining scope and marshalling resources to achieve aggressive timelines. Builds a culture of accountability.
• Charismatic Leadership:Skilled at managing upward and forming strategic alliances. Focused leadership tailored to driving clients, business partners, and technical teams towards urgent business goals. Adept in turnaround situations.
• Innovation & Creativity:Recognized for Innovative and Creative solutions melding a keen business sense with technical potential. Perceives current limitations, detects emerging trends, and anticipates solutions.
• Architect:Represents clients from both Functional and Technical aspects. Especially effective in strengthening Operations / Internal controls. Data Warehouse and Business Intelligence expert.

Career Accomplishments:

• Recognized with multiple awards and performance bonuses for project effectiveness;
• employee retention and employee survey results.
• Pioneered Data Warehousing / BI concepts to enhance Underwriting, Marketing, CRM, and Claims Management. Designed Business Intelligence / Data Management applications —reduced auditing and fraud - related expenses by $3M annually.
• Created “First-of-its-kind” comparative rating technology. Elasticity pricing “What-If” business intelligence tool generated higher profit margins. Comparative rating data model architectural efficiencies replaced all legacy processes and generated $9M in annual sales increases.
• Initiated custom Avaya Enterprise DataMart (IVR) Services / Performance metrics
• Realized $15M reduction in annual operational cost.
• Integrated Oracle E-Business Suite with 32 Global ERP systems.
• Reduced Oracle licensing costs by $3M annually.
• Lead RFP on selection / deployment of Interwoven / HP Teamsite content management solution
• secured $20M in annual operating cost savings.
• Utilized Knowledge Management & Search Engine technologies to automate Agency support functions. —eliminated three call centers and improved agency operations.
• Achieved Capability Maturity Model Integration (CMMI) Level 3 Certification.
• Created C-level Balanced Scorecard / Performance Metrics Dashboard via SAP BI.
• Accelerated decisions by 3 months, saving $1M in annual savings.
• Enabled business adaptability through Master Data Management (MDM); data access without conversions regardless of platform.

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall, CMMi, RAD, Scrum, Crosby Quality System, ITIL, Stage Gate

Platforms: Windows (including Win 8), UNIX, Linux, Red Hat, MVS/ESA, AS400, IOS,IBM Mainframes

Languages: Visual Basic, .NET, C++, PL/SQL, SQL, Java, JavaScript, Perl, PHP, Python

Software/Tools: Cognos, Business Objects, Hyperion, SAP BW, SAP BI, Informatica, SSIS, SSRS, SalesForce.com, SFDC, Noetix, Qlikview, Tableau, SAS, Crystal Reports, WebFocus, Remedy, Motio, Protegrity

Microsoft Project/Visio/Office Suite: Clarity, Oracle PL/SQL, SAS, SQL Server, DB2, IMS, Sybase, Omegamon, ALM, JIRA, Mercury Quality Center, Interwoven, SAP, Oracle ERP, Chempax.

PROFESSIONAL EXPERIENCE:

Confidential, Madison, Wisconsin

Program Manager—Big Data (Hadoop) Infrastructure / Analytics

Responsibilities:

• Developed Technology Capabilities Road Map and Integrated Infrastructure tools (Python, SAS, Tableau, Hbase, Hive, Pig) supporting Data Science efforts.
• Defined Data Lake Ingestion and Delivery processes.
• Created Business Partner Solution Delivery for Predictive Model Results, Data Refreshes, and Change to Production processes.
• Implemented Protegrity Security Software for sensitive Data Encryption and Tokenization within Hadoop.
• Promoted Hadoop Platform Governance.
• Staged product demonstrations showcasing maturing technologies to business clients.
• Facilitated Infrastructure Disaster Recovery Planning.
• Built Staging environments for Development and QA processing.

Confidential, The Woodlands, Texas

Program Manager—Salesforce CRM

Responsibilities:

• Lead design and development of Sales Churn Dashboard and Analytics (SalesForce.com, Qlikview, WebMethods), focusing sales efforts for growth. Designed workflows, profiles, roles, reports, and picklists.
• Defined Sales End Markets Re-alignment Master Project Plan encompassing SAP MDM, Data Integration, SaleForce.com Integration, Price Supports, Product Line Management, SAP BW, and Qlikview reporting functions
• Leveraged End Markets planning processes to efficiently scope Merger & Acquisition activities, as well as Inside Sales Re-alignment.
• Integrated M&A historical analytics into a Blended Sales Views via Force.com Data Loader, BW and Qlikview reporting.
• Created SalesForce.com reporting process integrated with Acquisition’s Chempax ERP.
• Implemented ALM tool to Centralize Test Scripts, Manage Defects, and promote Change Management processes.
• Managed deployment of SalesForce SF1 mobile application to all Sellers.

Confidential, Houston, Texas

PMO Program Manager—Sales Compensation IT

Responsibilities:

• Changed area paradigm for developer performance—Committed Target dates must be achieved.
• Developed Change Management processes over Business Partners to reduce rework and improve IT quality perception.
• Created pivot table metric reports for ALM (formerly Quality Center) captured data to quickly identify early risk candidates and take preventative actions.
• Worked directly with local and Indian offshore teams to increase project capacity.
• Negotiated scope changes into phased approach and bi-weekly release schedules.
• Enforced Functional spec and UAT sign-offs.

Confidential, Houston, Texas

Program Manager—Cloud, Multi-Media, and Security Applications

Responsibilities:

• Co-author Marketing Requirements Documentation defining group Strategy.
• Established Project Planning enforcing Bi-Monthly Vendor releases speeding observation resolution.
• Research White Papers and Internet Forums to shape product development and direction.
• Devise Microsoft Windows 8 deployment plans and Metro/Modern application strategy with Program Vendors.
• Vendor Relationship Management.

Confidential, Houston, Texas

Project Manager—Business Intelligence

Responsibilities:

• Defined Business Intelligence Roadmap and Strategy.
• Fast Track Turnaround to integrate Oracle E-Business Suite with Global Legacy ERP systems.
• Reduced Oracle licensing costs by $3M.
• Initiated Client Engagement Program adding business context to all functional processes.
• Chaired executive Level Steering Committee for Business Intelligence.
• Developed Executive Level Dashboards and Analytics with MS BI tools.
• Instilled Customer Centric Paradigm in support staff.
• Developed Controls over ETL processes Decreasing Cycle Times / Improving Quality
• Slashed 6 hours off production cycles. - Improved quality to zero tolerance threshold. - Reduced Development & Support times by 25%.
• Established Area / Project Management principles over a chaotic development environment.
• Standardized all functional, technical, and project documentation
• Implemented estimating models
• Created Change / Release Management program to reduce defects, lower testing costs, and manage client expectations.
• Metrics via Remedy marketed improved team perception, effectiveness, and utilization.

Confidential, Houston, Texas

IT Director

Responsibilities:

• Reduced project cycle times by implementing PMO processes.
• Identify and capitalize on new growth opportunities through market analysis, product development expertise and keen business instincts.
• Develop annual initiatives and performance metrics.
• Develop and implement practical strategies that transform businesses and increase profitability. Implemented Virtual Premise Cloud Based SaaS software.
• Improved Portfolio Transaction processing for Sales and Leasing terms, conditions, and profitability.

Confidential, Houston, Texas

Sr. Project Manager—IT Professional Services

Responsibilities:

• Implemented Salesforce.com processes for both Sales and Customer Relationships.
• Built SFDC service metric reports.
• Defense Department graded Software Security.
• Established Business Intelligence framework for metrics--Slashed billing cycles by 45 days.
• Re-engineered provisioning software architecture—Increased product speed to market by 125%.
• Reduced deployment costs by $12,000 per contract.
• Created Change / Release Management program to reduce defects, lower testing costs, and manage client expectations—Secured $500,000 in additional license revenue.

Confidential, Northbrook, Illinois

Senior IT Manager—National Call Centers / Business Intelligence

Responsibilities:

• Advised corporate on selection and subsequent deployment of Interwoven Teamsite content management solution—secured $20M in operating cost savings.
• Instituted stringent security policies and performed comprehensive IT audits to ensure compliance with standards and regulations.
• Initiated custom Avaya Enterprise Datamart (IVR) services / performance metrics
• Realized $15M reduction in operational cost.
• Designed and implemented robust disaster recovery and business continuation strategy to ensure ongoing operations as well as data accuracy/integrity.
• Established strong brand identity—Acquired 4 support contracts from regional offices.
• Created executive-level balanced scorecard / performance dashboard via SAP BI.
• Accelerated decisions by 3 months, saving $750k in annual savings.
• Formulated rating solution that slashed underwriting defects--Prompted $9M sales increase.
• Led SAP BW and BI selection through RFP processes over competing products.

Confidential, Northbrook, Illinois

IT Manager—Underwriting / Comparative Analyses

Responsibilities:

• Created “first-of-its-kind” comparative rating technology. Elasticity pricing “What-If” Business Intelligence tool generated higher profit margins.
• Streamlined development and release processes—Increased speed to market by 2 months.
• Enabled business adaptability due to capacity to access information without data conversions regardless of platform; recognized for innovation by The Wall Street Journal.

Confidential, Northbrook, Illinois

Project Manager Enterprise ERP / Data Warehouse Architect

Responsibilities:

• Pioneered data warehousing concepts to enhance underwriting, marketing, CRM, and claims management.
• Designed Business Intelligence application—reduced auditing & fraud-related expenses by $3M.
• Crafted Codes Management system that slashed development costs and cycle times by 75%.
• Advanced Audit and Compliance capabilities to respond to governmental regulatory agencies.